QMOD Programme - IEI - Linköping University

6ème Conférence QMOD/ 6th QMOD Conference
Programme / Event calendar
Paris, le 1 – 3 Octobre 2003 / October 1 – 3, 2003
Signature de la convention de formation entre le Cnam-IIM et le CNFPT / Signature of the contract for
higher education between the Cnam-IIM and the CNFPT
en présence de / with
M. André Rossinot, ancien Ministre de la Fonction Publique, Maire de Nancy et Président du CNFPT
et Mme Laurence Paye–Jeanneney, Administratrice Générale du CNAM
Remise des diplômes d’assesseurs EFQM et TPM / Graduation ceremony for the EFQM and TPM
assessors
Mercredi 1 Octobre / Wednesday October 1
18.00 Accueil des participants et enregistrement - Cocktail de bienvenue
Welcome and registration - Welcome cocktail
Jeudi 2 Octobre / Thursday October 2
08.15 – 9.00 Accueil et enregistrement / Welcome and registration
Séance plénière I / Plenary session I
Mesure et contexte de la performance / Measurement and the Performance Context
09.00-09.10 Allocution de bienvenue de l’Administratrice Générale du CNAM / Welcoming speech
by the General Director of the CNAM
09.10-09.45 Les 4 « P » d’une stratégie qualité dans une démarche d’avancement et de
développement durable / The “4P” Quality Strategy for Breakthrough and Sustainable
Development
Jens Dahlgaard, Professor, Linköping University, Conference co-chairman
09.45-10.20 Nouvelles lignes organisationnelles pour l’amélioration durable de la qualité / New
organizational designs for sustainable quality improvement
Robert E. Cole , Professor Doshisha Management School , Omron Professor of
Technology Management and Professor Emeritus, Haas School of Business, University of
California, Berkeley, USA
10.20-10.55 L’impact financier de la qualité et de la gestion de la chaîne logistique / Financial
impact of quality and supply chain management
Vinod Singhal, Professor, Georgia Institute of Technology, Atlanta, USA
10.55-11.25 Pause café / Coffee break
11.25-11.45 Développement du logiciel eZ SPC pour la pensée statistique et l’amélioration de la
qualité / Development of ‘eZ SPC’ software for statistical thinking and quality improvement
Chang W. Kang, Hanyang University; Bae Jin Lee, Samsung Electronics Co.; Jung Sang
Choi, Kangnam University, Korea
11.45-12.25 La performance de l’entreprise et le développement durable / Business performance
and sustainable development
Fouad Benseddik, VIGEO
12.25-13.00 Débat / Questions and answers - guest speakers and the audience
13.00-14.00 Déjeuner-Buffet / Buffet-Lunch
14.00-15.30 Sessions parallèles / Parallel sessions 1
Session 1.1
Organizational Excellence and Self-assessment
Chairman: Peter Neergaard, Copenhagen Business School, Denmark
Management control theories and the European excellence model
SuMi Park Dahlgaard, Linkoping University, Sweden
Exploring the Interface between Sustainability and Business Excellence: A case study of Siemens’
Top+ Program
Fang Zhao, RMIT University, Australia
SAB®-Self-Assessment method helps organizations to keep their focus on the implementation of
improvement methods
Herbert Schnauber, Nikolaos Raptakis, Uwe Steinkötter, Athanasios Vourlas, Innosys Gmbh,
Germany
Towards continuous improvement: a self assessment using EFQM excellence model
Chee Yew Wong, Jens J. Dahlgaard , Aalborg University Denmark, Linkoping University, Sweden
Session 1.2
Excellence in Management: Change Management
Chairman: Jean Michel Sahut, INT , France
Drivers, enablers and barriers for change towards sustainable organizational performance
Raine Isaksson, Rickard Garvare, Luleå University of Technology, Sweden
Towards a "better" university: the use of the EFQM model in a UK higher education institution
Alex Douglas, Jacqueline Blackmore, Liverpool John Moores University, UK
Enterprise resources planning and organizational changes
Robert Canonne, Jean Louis Damret, ENSAM, France
Organizational change by means of quality management
Jonas Hansson, University of Trollhättan / Uddevalla & Luleå University of Technology, Sweden
Session 1.3
Excellence in Management : Sustainable Development
Chairman: Robert Dapère, Arcelor, France
Environmental maturity of enterprises
Pekka Peura, University of Vaasa, Finland
Waste incineration management and the power of lobbying for quality : The case of BAT
1
Les papiers sont indiquées dans la langue de leur présentation / Papers are cited in the language in which they
will be presented
Gabriele Suder, Ceram, France
Productive services outsourcing: management of hazardous industrial waste : The need of
environmental implementations
Aurélien Canonne, François Parot , SARP-Industries / ONYX, France
Session 1.4
Total Quality Management: People Management
Chairman: Bo Bergman, Chalmers University of Technology, Sweden
A novel approach towards improving the performance of today’s organizations
Nagua. F. Radwan, John Wilson , Nottingham University, UK
Exploring the effects of TQM on employee health
Yvonne Lagrosen, Chalmers University of Technology, Sweden
Issues surrounding performance management in organizations with TQM orientation
Ebrahim Soltani , Robert Bob van der Meer , Terry M. Williams, John Gennard, Strathclyde Business
School, UK
Role of human resource professionals in the implementation of Total Quality
Nayantara Padhi, Indira Gandhi National Open University, India
15.30–15.45 Pause café / Coffee break
15.45–17.15 Sessions parallèles / Parallel sessions
Session 2.1
Total Quality Management: Design and Innovation
Chairman: Shu Yamada, Tokyo University of Science, Japan
Sustaining process innovation in a quality environment
Juan Ramis-Pujol, ESADE, Spain
Speeding-up new products to the market: a need for organizational change and development
Fabienne Fel-Liffran, ESCP –EAP, Paris, France
QFD as a tool to improve quality control in a complex manufacturing environment
Mikael Bäckström, Håkan Wiklund, Luleå University of Technology and Mid Sweden University,
Sweden
Session 2.2
Excellence in Management: Knowledge Management
Chairman: John Saee, IESEG, France
Continuous Improvement and its Roots in Pragmatic Philosophy
Christina Mauléon, Bo Bergman, Chalmers University of Technology, Sweden
KM – The hydro-electrical model
Roger Robert, CSST, Canada
How Knowledge Management can learn from the Total Quality Management experiences
Vincent Ribière, Reza Khorramshahgol, American University, USA
If knowledge is power, is ignorance bliss? What’s your strategy for managing collaborative ventures?
Sean Gadman, Isle of Man Business School, Isle of Man
Session 2.3
Excellence in Management: Behind the Scene
Chairman: SuMi Park Dalhgaard, Linkoping University
A practical model for defining organizational excellence
Graeme Cocks, Mt Eliza Business School, Australia
Do we organize opportunities
Marko Kiauta, Tangram TQC, Slovenia
Quality content management system: Application to the Mobile Communication Industry
Ui Tak Yun, Sang Chan Park, Tae Hyun Kim, Jun Woo Kim, Korea Advanced Institute of Science and
Technology, Korea
Violation of basic assumptions: organizational culture based approach for analyzing and improving
total quality management implementation programs
Jaakko Kujala, Paul Lillrank, Helsinki University of Technology, Finland
Session 2.4
Total Quality Management: Sector-based Applications
Chairmen: Lars Grønholdt & Anne Martensen, Copenhagen Business School, Denmark
Managing SMEs with TQM
Alberto Bettanti, Politecnico de Milano, Italy
Quality Management in the era of cybereconomy (e-QM)
Ching-Chow Yang, Chung-Yuan Christian University, Taiwan
Quality function deployment as a way to manage electronic services effectively
Jean Michel Sahut, INT France; Z. Kucerova, University of Zilina, Slovakia
The relationship of success factors for the privatized Thai State-owned enterprise in the fixed-line
telephone industry
Kangwan Yodwisitsak, Thammasat University, Thailand
20.00-22.00 Dîner en bateaux mouche sur la Seine/ Dinner on river boats of the Seine
Vendredi 3 Octobre / Friday October 3, 2003
9.00-10.30 Sessions parallèles / Parallel sessions
Session 3.1
Excellence in Management: Sustainable Development
Chairman: Robert Canonne, ENSAM, France
Integration of environmental constraints in companies
Gwenola Bertolucci, Stéphane Lepochat, ENSAM, France
Le management de la qualité totale et le développement durable : questions méthodologiques sur les
outils
Jean Pierre Hedouin, IESTO Nantes, France
Sustainable development and customer relationship management
Moise Serero, ISA, France
The innovation at the interface between economic growth and sustainable development
Frederic Rosin, ENSAM, France
Session 3.2
Excellence in Management: Knowledge Management
Chairman: Charles Despres, Cnam – IIM, France
Managing brands from a Knowledge Management perspective
Karin Tollin, Copenhagen Business School, Denmark
Cross-cultural Knowledge Management and its relevance to management of enterprises in the 21st
century
John Saee, IESEG, France
Reflecting on quality practices through knowledge management theory: uncovering grey zones and
new possibilities of process manuals, flowcharts and procedures
Elena Bou, Alfons Sauquet, ESADE, Spain
Aspects of developing competencies by stakeholder-demands
Petra Winzer, Antje Wank, University of Wuppertal, Germany
Session 3.3
Total Quality Management: Methodology
Chairman: Mohammed Youssef, Norfolk State University, USA
Derivation of recommendations for the process design on the basic of an information-flow-oriented
enterprise model
Helge Braunholz, University of Wuppertal, Germany
Economic design of inspection procedures using guard bands
Y. J. Kim, Pukyong National University; B.R. Cho, Clemson University, USA
Design for Six Sigma
Ida Gremyr, Chalmers University of Technology, Sweden
Service quality design through a smart use of conjoint analysis
Stefano Barone, Alberto Lombardo, University of Palermo, Italy
Session 3.4
Total quality Management: Customer and Supply Chain Management
Chairman: Charles Corbett, Anderson Graduate School of Management at UCLA, USA
Using the Kano model and the Technology Readiness Index to better understand customer
satisfaction with e-services
Fundin, Anders, Chalmers University of Technology, Sweden; Nilsson, Lars, Karlstad University,
Sweden
Perceptual quality aspects in the logistics performance evaluation
Laurent Grégoire, CNAM, Maher Agi, Ecole des Mines, France
Expanding the concept of quality management to global supply chain
Peter Neergaard, Esben Rahbek Pedersen, Copenhagen Business School, Denmark
Impact of quality certification process on logistics performance
Thierry Sauvage, University of Aix-Marseille 2; Olivier Aptel, Audencia Nantes, France
10.30–11.00 Pause café /Coffee break
11.00–12.30 Sessions parallèles / Parallel sessions
Session 4.1
Total Quality Management: Policy
Chairman: Yoshio Kondo, Kyoto University, Japan
Technology usage, quality management system and service quality: service improvement on
customer’s perspective
Nilubon Sivabrovornvatana, Sripatum University & Asian Institute of Technology, Thailand, Sununta
Siengthai, Himangshu Paul, Asian Institute of Technology, Thailand
Process based approach to the key management process: develop vision and strategy
Aleš Nemec, Iskra Avtoelectrika, Slovenia
The flow of excellence toward the field-being approach to TQM
Dusan Pavlovic, The International Institute for Field-Being, Fairfield, Connecticut, USA.
TQM and innovation performance in organizations: a multidimensional view
Jiang Feng, Tan Kay Chuan, National University of Singapore, Singapore
Session 4.2
Quality Engineering and Process Improvement
Chairmen: Hakan Wiklund & Pia Sandvik Wiklund, Östersund & Luleå University of
Technology, Sweden
The role of reverse logistics in repair customer support: three companies under test
Isabel Fernandez, University of Vaasa, Finland; Beatriz Junquera, University of Oviedo, Spain
Multivariate SPC Methods to Monitor Complex Processes
Luan Jaupi, Cnam, France
Process improvement by simulation and optimization of inspection strategies: a report on a German
research project
H.-A. Crostack, Klaus Heinz, Matthias Mayer, Michael Höfling, Dortmunder Initiative zur
rechnerintegrierten Fertigung (RIF) e.V., Germany
Flexible linguistic process control
M. Giorgio, Second University of Naples, Italy; Michele Staiano, University of Naples Federico II, Italy
Session 4.3
Total Quality Management: Certification issues
Chairman: Ching-Chow Yang, Chung-Yuan Christian University, Taiwan
Development of a tool for assessing ISO 9001: 2000 Audits
Stefano Biazzo, Patrizia Garengo, University of Padova, Italy
Implementation of ISO 9000 in medium and small-sized enterprises: an empirical study in terms of
costs and sales impact
Shu Yamada, Masahiro Chiba , Hiroaki Seguchi ,Tokyo University of Science, Japan
The Financial Impact of ISO 9000 Certification: an empirical analysis
Charles Corbett, The Anderson School at UCLA, USA; María J. Montes, Universidad Carlos III de
Madrid, Spain; David A. Kirsch, University of Maryland, USA
ISO 9001:2000- The Emperor's new cloths?
Bozena Poksinska, Jens Dahlgaard, Linkoping University, Sweden
Session 4.4
Management de la Qualité Totale: Session spéciale en Français
Chairman: Jean Luc Straczeck, AFAQ, France
Vers une meilleure fiabilité de la fonction comptable en entreprise : la certification qualité
Joelle Simonaud Duard, ESCI ESIGETEL, France
Certification et développement durable
Jean Luc Straczeck, AFAQ, France
Une prise en charge globale …de notre santé…
Olivier Toma, Clinique Champeau, France
Management par la qualité et développement organisationnel durable : vieux enjeux et nouvelles
compétences
Isabelle Bouchardy, Jean-Louis Darréon, Michel Domenc, Patrick Laurens, Jocelyne Simbille, Equipe
CHOCQ/LERASS - UPS Toulouse III, France
12.30–13.30 Déjeuner-Buffet / Buffet -Lunch
13.30–15.00 Sessions parallèles / Parallel sessions
Session 5.1
Total Quality Management: Sector-based activities
Chairman: Alex Douglas, Liverpool John Moores University UK
Understanding and modelling brand strength
Anne Martensen, Lars Grønholdt, Copenhagen Business School, Denmark
Brand excellence: Application of a brand strength model
Anne Martensen, Lars Grønholdt, Copenhagen Business School , Denmark
Quality management in different sectors-results from a survey
Daphne Lipovatz, National Technical University of Athens, Greece; Ewan MacArthur, Clive Musgrove,
Evdoxia Viza, University of Paisley, Scotland,
How service quality contributes customer satisfaction: a preliminary study to investigate how hotel
attributes’ quality perceived by customers
Halil Nadiri, Eastern Mediterranean University, School of Tourism and Hospitality Management,
Turkey
Session 5.2
Excellence in Management: Human Resources & Innovation
Chairman: Pierre Caspar, Cnam, France
Fostering creative abilities
Yoshio Kondo, Kyoto University, Japan
What do you think creativity could be and where can you find it?
Claudio Baccarani, University of Verona, Italy
Developing excellent people managers: a road less travelled
Gerrit Knodt, Intecontext Brussels, Belgium
Analyses of emotions as incubating faculty of motivation
Kazutada Takeda, Takeda Office of Consulting Engineer, Japan
Session 5.3
Total Quality Management : Education
Chairman: Yvon Pesqueux, Cnam, France
Increased focus on results and control instead of processes and enhancement – its impact on TQM in
higher education
Pia Sandvik Wiklund, Mid Sweden University, Sweden; Håkan Wiklund, Östersund & Luleå University
of Technology, Sweden
Implementation of quality management principles in Russian universities
Sergey Shaposhnikov, Sergey Stepanov, Julia Raychuk, Saint-Petersburg Electrotechnical University,
Republic of Russia
Improving quality awareness by using the TQM-Simulation-Game “Q-Key2
H.-A. Crostack, F. Schneider, RIF e.V, Germany
Les accréditations des cursus d’enseignement de management en question
Yvon Pesqueux, Cnam, France
Session 5.4
Excellence in Management: Industrial aspect
Chairman: Sang Chan Park, Korea Advanced Institute of Science and Technology, Korea
An examination of quality management practices in North America
Mohamed A. Youssef, Norfolk State University, USA
Entrepreneurial antecedents and performance outcomes of organizational development in
manufacturing SMES
Louis Raymond , Josée St Pierre, Université de Québec, Canada
An empirical analysis of the coordination mechanisms in international manufacturing joint ventures
located in developing regions
Stig B. Taps, University of Aalborg, Denmark
Assessing innovation processes in a sustainable perspective conceptual framework and case study
Anne Marchelais Roubelat, Cnam, France; Francis Roubelat, IAE, University of Poitiers, France
15.00 –15.30 Pause café / Coffee break
Séance plénière II / Plenary session II
Développement durable, qualité et management de l’entreprise/ Sustainable
development, quality and management of the business enterprise
Chairman: Raymond Leban, Professor, Cnam
15.30-16.15 Responsabilité sociale de l’entreprise et relations Nord /Sud / Social responsibility of the
firm and North/South relationships
Table ronde avec / Round table with:
François Ailleret, Directeur Général Honoraire d'EDF, Président du Conseil Français de
l'Energie ; Thierry Chambolle, Conseiller du Président pour le Développement Durable,
Groupe Suez, France; Jacques Hintzy, Président du Comité français pour l’ UNICEF,
France
16.15-17.00 Les politiques des entreprises et des collectivités locales en matière de qualité et de
développement durable/ Sustainable development policies of business enterprise and
public administrations.
Table ronde avec / Round table with:
André Rossinot, ancien Ministre de la Fonction Publique, Maire de Nancy et Président du
CNFPT représenté par M. Jean Pierre Dudézert, Directeur de la formation CNFPT,
France; Jocelyne Canetti, Directeur, EDF Branche Commerce, France; Patrick Du Bois,
Responsable du Développement Durable, Arcelor , France; Michel Laviale, Directeur de
la Qualité responsable du Développement Durable, Société Générale, France
17.15-17.45 Qualité et développement durable : deux faces d’une même pièce ou évolution ? / Total
Quality Management and Sustainable Development: Two sides of the same coin or an
evolution?
Synthèse des enseignements du colloque/ Synthesis of the discussions
Raymond Leban, Directeur de l’Institut International du Management, Administrateur du
Pôle Economie et Gestion, CNAM
17.45-18.00 Conclusion et annonce de la conférence 2004 / Closing session and QMOD 2004
announcement
Jens J Dahlgaard, Professor, Conference Co-chairman, Linkoping University, Sweden;
Humberto Cantu, Monterrey, Mexico
18.00-19.30 Visite du Musée des arts et métiers / Tour of the Museum of Science and Technology
Lieu de la Conférence / Conference venue
QMOD 2003 se tiendra au Conservatoire National des Arts et Métiers: 292, rue Saint Martin – 3ème
arrondissement – 75003 Paris. Métro : station Réaumur Sébastopol.
Le CNAM reflète une richesse en histoire et en traditions (les fondations de sa chapelle datent de
1050) et est situé en plein cœur de Paris.
QMOD 2003 will be held at the Conservatoire National des Arts et Métiers: 292, rue Saint Martin – 3rd
arrondissement – 75003 Paris. Metro station : Réaumur Sébastopol.
The CNAM is rich in history and tradition (the cornerstone of its chapel was laid in 1050) and located
in the heart of “old Paris.”
http://www.ikp.liu.se/qmod
http://www.cnam.fr/qmod
Langues de la Conférence / Conference languages
Les langues officielles de QMOD 2003 sont l’Anglais et le Français ; les sessions plénières seront
traduites dans les deux langues
The official languages of QMOD 2003 are English and French; plenary sessions will be translated in
both languages
Présidence de la Conférence / Conference co-Chairmen
Dr. Jens J. Dahlgaard,
Professor Linköping University, Sweden
Dr. Raymond Leban,
Professor, Director of the IIM, Dean of Economics and Management, CNAM, France
Comité Consultative International / International Advisory Committee
Prof. Yoshio Kondo, Japan (Chair)
Prof. Claudio Baccarani, Italy
Prof. Bo Bergman, Sweden
Prof. Sören Bisgaard, US
Dr. Tito Conti, Italy
Prof. Bo Edvarsson, Sweden
Prof. Pasquale Erto, Italy
Prof. Tong N. Goh, Singapore
Prof. Bo Hellgren, Sweden
Prof. Philippe Hermel, France
Prof. Noriaki Kano, Japan
Prof. Chang Wook Kang, Korea
Prof. Lars Lindkvist, Sweden
Prof. Sung Hyun Park, Korea
Prof. Xavier Tort-Martorell, Spain
CEO. Young-Sang Yoo, Korea
Prof. Claus Zink, Germany
Prof. Mohammed Zairi, UK
Comité Scientifique / Scientific Committee
Dr. Jens J. Dahlgaard, Sweden
Dr. Raymond Leban, CNAM, France
Dr. Su Mi Park Dahlgaard, Sweden
Dr. Robert Canonne, France
Robert Dapere, France
Dr. Charles Despres, France
Dr. Yvon Pesqueux, France
Dr. Jean Michel Sahut, France
Comité d’Organisation / Organizing Committee
Dr. Sumi Park, Prof. Linköping University, Sweden. (Chair) e-mail: [email protected]
Prof. Martine Carbonel, CNAM, France. e-mail: [email protected]
Prof. Danièle Chauvel, France. e-mail : [email protected]
Avec le support de / Supported by
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International Academy for Quality
European Foundation for Quality Management
European Organization for Quality
Union of Japanese Scientists and Engineers
Korean Standards Association
Japanese Society for Quality Management
Korean Society for Quality Management
TQM Magazine
The Asian Journal on Quality
Euro Asia Journal of Management
International Journal of Learning & Intellectual Capital (Inderscience)
International Journal of Business Performance (Inderscience)
International Journal of Human Resources Development and Management (Inderscience)
Knowledge Management Research & Practice (Palgrave Macmillan)