Report MAAC-16-004

City of Kingston
Information Report to the Municipal Accessibility Advisory Committee
Report Number MAAC-16-004
To:
Chair and Members of the Municipal Accessibility Advisory
Committee
From:
Lanie Hurdle, Commissioner, Community Services
Resource Staff:
Julie Salter-Keane, Community Projects Manager
Date of Meeting:
February 4, 2016
Subject:
Accessibility Office Report
Executive Summary:
This report summarizes the recent activities within the municipality related to accessibility and
includes a draft Work Plan for 2016. Specifically, this report provides a review of the 2015
International Day of Persons with Disabilities Access Award event; Customer Service Statistics
for all of 2015; Status on the Accessibility Compliance report filed with the Accessibility
Directorate; a draft Work Plan for 2016; and an update on the scheduling of meetings in 2016.
Recommendation:
This report is for information purposes only.
11
Information Report to the Municipal Accessibility Advisory Committee
Report Number MAAC-16-004
February 4, 2016
Page 2 of 5
Authorizing Signatures:
ORIGINAL SIGNED BY COMMISSIONER
Lanie Hurdle, Commissioner, Community Services
ORIGINAL SIGNED BY CHIEF ADMINISTRATIVE OFFICER
Gerard Hunt, Chief Administrative Officer
Consultation with the following Members of the Corporate Management Team:
Cynthia Beach, Corporate & Strategic Initiatives
Not required
Denis Leger, Transportation, Facilities & Emergency Services
Not required
Jim Keech, President and CEO, Utilities Kingston
Not required
Desiree Kennedy, Chief Financial Officer & City Treasurer
Not required
12
Information Report to the Municipal Accessibility Advisory Committee
Report Number MAAC-16-004
February 4, 2016
Page 3 of 5
Options/Discussion:
Municipal Accessibility Feedback Statistics October - December 2015
The statistics below have been received from the Client Services Division. This summarizes the
contacts by telephone, e-mail and in person. The data is presented to show the related service
area within the City and also by the six customer service policy classifications. Details of each
feedback contacted is documented in the City’s work order system and sent to the appropriate
department for resolution. In response to the Committee’s request, samples of customer service
concerns and comments and the City’s resolution to these concerns over the past 3 months are
attached as Exhibit A to this report. It is important to note that not all of these contacts are
negative in nature. For example, of the 28 transit contacts in the fourth quarter, two were
compliments for exemplary service and four were calls for information.
Service Area
Transit
Roads & Sidewalks
Parking
Accessibility – Municipal
Facilities
Accessibility Non-Municipal
Engineering
Building Services
City General
Clerk’s Office
Mayor’s Office
Solid Waste
Traffic
Housing & Social Services
Human Resources
Recreation & Leisure
Utilities
Total
Jan-March
13
29
13
4
0
0
1
0
0
0
0
3
2
1
1
0
0
67
April-June
20
12
4
3
0
0
10
0
1
1
1
3
1
0
0
1
1
58
13
July-Sept
25
9
6
0
0
0
2
0
1
0
0
2
3
0
0
7
1
56
Oct-Dec
28
15
6
0
1
0
4
0
6
0
0
3
2
0
0
2
2
69
Information Report to the Municipal Accessibility Advisory Committee
Report Number MAAC-16-004
February 4, 2016
Page 4 of 5
Classification
Provision of Goods & Services
Administrative
Assistive Devices
Service Animals
Support Persons
Notice of Temporary Disruption
Total
32
4
27
4
0
0
67
37
4
17
0
0
0
58
43
1
11
0
0
1
56
35
7
25
1
1
0
69
International Day of Persons with Disabilities Access Award and Ceremony
The event was held on December 3, 2015 at the INVISTA Centre. Five nominations were
received by the City from a variety of projects and initiatives. The winner was Musicmates.
Feedback on the day was very positive and the event received good press coverage.
Accessibility Directorate of Ontario – Accessibility Compliance Report 2015
The City of Kingston is required to file an accessibility compliance report with the Accessibility
Directorate every two years. The most recent reporting timeline was December 31, 2015. The
report confirms that the City has met the current accessibility requirements under the
Accessibility for Ontarians with Disabilities Act (AODA). A copy of the compliance report is
attached as Exhibit B to this report.
Conference Board of Canada – AODA Employment Standards Workshop Update
The City of Kingston, KEYS and the March of Dimes has partnered with the Conference Board
of Canada to host a community workshop on implementing the Accessibility Standards for
Employment on March 1, 2016. The half-day workshop will be held at Portsmouth Olympic
Harbour to provide employers with a comprehensive understanding of the Accessibility
Standards for Employment and the specific practices and policies they can implement to meet
and exceed its requirements. A Senior Health and Wellness Specialist will present the City’s
procedures and policies on accommodation and return-to-work.
Project Charts
Current project charts will be distributed at the meeting for review and updates.
Frequency of Meetings
The frequency of the MAAC meetings was discussed with the Chair and Vice-Chair. MAAC
meetings are currently held monthly as are the working group meetings. As the majority of the
work of the Accessibility Committee is carried out through the working groups and then reported
back to MAAC, it was felt that the meetings of MAAC could move to bi-monthly. The MAAC
meetings for 2016 will be scheduled for February, April, June, August, October and December.
To ensure that the priorities of the Committee are implemented, a Work Plan has been prepared
for review and discussion at the February meeting. If additional meetings are found to be
necessary to conduct the work of the Committee, the chair can call a special meeting.
14
Information Report to the Municipal Accessibility Advisory Committee
Report Number MAAC-16-004
February 4, 2016
Page 5 of 5
2016 Work Plan
The 2013-2017 Accessibility Plan establishes action items to be completed over the five years
of the plan. The 2016 Work Plan (Exhibit C) identifies those items in the Accessibility Plan that
will be completed over the next year as well as establishing the scheduling of staff to attend the
Municipal Accessibility Advisory Committee to review activities and concerns from the specific
departments. The Chair and Vice-Chair of the Committee discussed priorities with staff with the
intent to establish a Work Plan that will guide the Committee’s work. This report provides a draft
Work Plan for the Committee to review and amend as required.
A regular agenda item moving forward will include a discussion item to allow for the Committee
members to identify areas of concerns and/or questions related to upcoming departmental
presentations. This will allow committee members to put together concerns and questions and
share them with the department prior to their presentations at MAAC. This will also enable City
staff presenting to be better prepared with information requested by MAAC members.
Existing Policy/By-Law:
Not applicable
Notice Provisions:
Not applicable
Accessibility Considerations:
All of the above activities are guided by the AODA (2005) and municipal accessibility policies
and procedures.
Financial Considerations:
Not applicable
Contacts:
Julie Salter-Keane, Community Projects Manager 613-546-4291 extension 1163
Other City of Kingston Staff Consulted:
Not applicable
Exhibits Attached:
Exhibit A
Samples of Concerns/Compliments Received through Customer Service and
Staff’s Resolution to the Concerns
Exhibit B
Accessibility Compliance Report 2015
Exhibit C
2016 Work Plan
15
Exhibit A
Samples of Concerns/Compliments Received Through Customer Service and
Staff’s Resolution to the Concerns, October to December 2015
Transit: Support Persons
Customer works at Providence Care Mental Health Services and inquired about free
passes in order to assist in teaching their patients with developmental disabilities how to
use Kingston Transit.
Resolution: Staff advised that Transit can provide support person passes to staff at
PCCC Mental Health who are assisting clients; the clients would pay regular fare. Staff
discussed multi-ride pass option for clients to provide lower cost than cash fare and
offered to bring a bus to PCCC to provide orientation to staff that would be using SPP
passes.
Transit: Provision of Goods and Services
Caller stated that she had a complaint about a bus operator's driving skills. The driver
does not wait for passengers to seat themselves before driving. She advised that she
has come close to falling, and so have others. Caller would like this addressed for the
safety of herself as well as others with mobility issues. No callback was requested.
Resolution: The Transit Supervisor investigated.
Transit: Provision of Goods and Services
The caller has been a resident of Kingston for just over a year and grew up in
Mallorytown and came to Kingston for many medical appointments and then moved to
Kingston. Due to a driving accident a few years ago she could no longer drive herself.
She stated that thankfully Kingston had a wonderful transit that allowed her to get
around the City and be independent. She advised that she has had issues in the past
with transit; ranging from bus drivers stopping so hard that she was vaulted out of her
seat, rude people on the bus, and the signs for the stops freezing/not showing up at all.
However the good outweigh the bad. She walks with a cane in the cold months and has
had drivers assist her in getting on and off the bus. She is extremely grateful for this
service; especially as a woman with several disabilities.
Transit: Provision of Goods and Services
Callers stated that the 501 & 502 bus used to stop at 1000 King Street West however,
now it is only the #6 that stops. This is a very big issue for this couple as they are both
disabled (walking with a cane) and in the winter it is even more difficult. The caller is
asking for this to be looked at as it is very difficult to walk with groceries so far from
where they live and at their age. The caller states that when they moved to King Street
West, the stop was right out front of the house. The caller is asking for this to be
considered as many people use the stop.
Resolution: Staff spoke with the callers on December 10th. The callers indicated that
when they had to sell their home, they liked that the stops were so close to these
apartments as they are 88 and 87 years old and can't walk very far. They sometimes
ask the bus operator to make an exception and stop before the stop but are aware that
they are not supposed to and most will not. This change has made it especially difficult
when the weather is bad and would really appreciate it if the stop was moved. Staff
advised the callers that this information had been forwarded to transit staff responsible
for stop locations for consideration.
16
Exhibit A
Traffic: Provision of Goods and Services
Resident is visually impaired and would like audible pedestrian buttons at two locations
- Bath Road & Princess Street and Bath Road and Palace Road.
Resolution: Staff advised the caller that the City will have them installed by spring 2016.
Roads and Sidewalks: Provision of Goods and Services
Step Safe Concern: Caller reported that the sidewalk near 361 Montreal Street was
completed last year and it was never finished off where the sidewalk meets the road so
there is a big bump which is a tripping hazard. Caller works at Extend-A-Family and
advised that this is a safety issue for the disabled clients when they go out for walks.
Caller requested repairs.
Resolution: The repairs were completed in October 2015.
Roads and Sidewalks: Provision of Goods and Services
The customer requested that the garbage receptacle at the downtown transfer point on
the north side of Brock Street be relocated. The relative placement of the shelter,
garbage receptacle, tree and bench essentially render this space unusable for bus
parking – if a bus pulls up just short of the shelter, the bus is unable to deploy the
onboard ramp for passengers with mobility limitations.
Resolution: The garbage can was removed and re-located approximately 25-30 feet
east of old location.
Roads and Sidewalks: Provision of Goods and Services
The caller manages the building at 191 Wellington Street and says they are getting
complaints from Quarry Pharmacy and other medical offices in the building that they
were not given early 'notice' of the road closure for December 15th from 7 am – 4 pm.
The accessible parking spaces were blocked off as well as the sidewalk on the east
side of Wellington Street was blocked making things extremely difficult for those with
ambulatory or accessibility issues.
Resolution: Inquiry was forwarded to staff for follow-up.
Parking: Provision of Goods and Services
Customer attended an appointment at Hotel Dieu Hospital on November 10, 2015. The
parking garage was extremely busy and the customer had to park on level 9. She
indicated that she is a heart patient at the age of 70 and her husband is 81 who broke
his ankle eight years ago and it is getting more difficult to walk because of this. The
elevator was out of order and they had to walk up the stairs to their car following their
appointment, to level 9. It was difficult for them and they suggested that the City restrict
parking on the first two floors to people who have physical disabilities and the aged.
Resolution: Parking management advised the customer that there are a number of
parking spaces (both accessible and not) nearby in on-street and in nearby surface lots
which may be easier to use in the future. The Upper Robert Bruce parking lot is located
on Montreal Street near Brock Street, as well as on-street parking on Sydenham Street,
Bagot Street and Johnson Street. The specific concern will also be reviewed.
17
Exhibit B
City of Kingston
873300495TA0001
AODA Self-Certified Accessibility Report
Question
Answer
1
Does your organization provide and keep a record of accessibility training for employees and volunteers on the use of: 1) accessibility
features and equipment, 2) acceptable modifications to deal with temporary barriers or equipment failures, and 3) emergency response
procedures for persons with disabilities? (IASR s. 36)
YES
2
Does your organization ensure that a support person accompanying a person with a disability is not charged a fare where a person with a
disability has demonstrated a need for a support person? (IASR s. 38)
YES
3
Do your conventional transportation services’ new or modified vehicles meet the technical requirements as described in IASR s. 53-62?
YES
4
Is your organization providing ongoing training as required under the Customer Service Standard and are you continuing to meet the
Customer Service Standard and Integrated Accessibility Standards Regulations that have come into effect prior to the report?
YES
5
Does your organization provide the required training on the IASR and the Human Rights Code as it pertains to persons with a disability?
(IASR s. 7)
YES
6
Does your organization ensure that its feedback processes are accessible to persons with disabilities by providing or arranging accessible
formats or communication supports upon request? (IASR s. 11)
YES
7
Does your organization have a process to provide accessible formats and communication supports for persons with disabilities in a timely
manner and at no more than the cost for other persons who ask for the same information? (IASR s. 12)
YES
8
Does your organization provide its emergency procedures, plans or public safety information that it makes available to the public, in an
accessible format upon request? (IASR s. 13)
YES
9
Does your organization provide individualized emergency response information for employees that require it and does it review the
information in accordance with the Employment Standards? (IASR s. 27)
YES
10
Does your organization incorporate accessibility features into its procurement or acquisition of goods, services or facilities or provide an
explanation if doing so is not practicable? (IASR s. 5)
YES
11
Does your organization notify its employees and the public about the availability of accommodations in its recruitment processes? (IASR
s. 22-24)
YES
12
Does your organization provide its employees with updated information about its policies to support its employees with disabilities?
(IASR s. 25)
YES
13
When requested, does your organization provide employees with disabilities information in an accessible format or with communication
supports? (IASR s. 26)
YES
14
Does your organization develop and have in place a written process for the development of documented individual accommodation
plans for employees with disabilities? (IASR s.28)
YES
15
Does your organization have a documented return to work process for employees who were absent due to a disability or require
disability-related accommodations in order to return to work? (IASR s. 29)
YES
This is a copy of the report filed with the Government of Ontario on December 3, 2015 12:20:28 PM
Certification ID: SCR856959
18
Exhibit B
For a French PDF of this accessibility report, please contact the AODA Contact Centre at 1-866-515-2025. Pour obtenir la version PDF en français de ce rapport sur l’accessibilité, veuillez appeler l’InfoCentre
LAPHO au 1 866 515 2025.
City of Kingston
873300495TA0001
Rapport sur l’accessibilité autocertifié pour la LAPHO
Question
Réponse
1 Votre organisation tient-elle un registre des formations en matière d’accessibilité prodiguées aux employés et aux bénévoles portant
OUI
2 Votre organisation veille-t-elle à ne pas faire payer de tarif à la personne de soutien accompagnant une personne handicapée qui a
OUI
3 Vos véhicules de transport classique, nouveaux ou modifiés, sont-ils conformes aux exigences techniques décrites aux articles 53 à 62
OUI
4 Votre organisation offre-t-elle de la formation continue conformément à la Norme d’accessibilité pour les services à la clientèle, et
OUI
5
OUI
sur 1) les options d’accessibilité et l’équipement, 2) les modifications acceptables aux marches à suivre en cas d’obstacles temporaires
ou de défaillance de l’équipement, et 3) les procédures d’intervention en cas d’urgence pour les personnes handicapées? (Normes
d’accessibilité intégrées, art. 36)
besoin d’elle? (Normes d’accessibilité intégrées, art. 38)
du règlement sur les normes d’accessibilité intégrées?
respecte-t-elle la Norme d’accessibilité pour les services à la clientèle et le règlement sur les normes d’accessibilité intégrées qui sont
entrés en vigueur avant la présentation du rapport?
Votre organisation fournit-elle la formation requise sur les Normes d’accessibilité intégrées et les dispositions du Code des droits de la
personne qui s’appliquent aux personnes handicapées? (Normes d’accessibilité intégrées, art. 7)
6 Votre organisation veille-t-elle à ce que ses processus de rétroaction soient accessibles aux personnes handicapées en fournissant ou
OUI
7 Votre organisation dispose-t-elle d’un processus permettant d’offrir des formats accessibles et des aides à la communication aux
OUI
8 Sur demande, votre organisation fournit-elle dans un format accessible les renseignements sur les mesures et les plans d’urgence ainsi
OUI
9 Votre organisation offre-t-elle des renseignements individualisés relatifs aux interventions d’urgence pour les employés qui en ont
OUI
en faisant fournir sur demande des formats accessibles ou des aides à la communication? (Normes d’accessibilité intégrées, art. 11)
personnes handicapées en temps opportun et à un coût qui n’est pas supérieur au coût ordinaire demandé aux autres personnes?
(Normes d’accessibilité intégrées, art. 12)
que sur la sécurité publique qui sont destinés au public? (Normes d’accessibilité intégrées, art. 13)
besoin? Examine-t-elle cette information conformément aux normes d’emploi? (Normes d’accessibilité intégrées, art. 27)
10 Votre organisation tient-elle compte des options d’accessibilité lors de l’obtention ou de l’acquisition de biens, de services ou
OUI
11 Votre organisation avise-t-elle ses employés et le public de la disponibilité de mesures d’adaptation durant son processus de
OUI
12 Votre organisation fournit-elle à son personnel des renseignements à jour sur ses politiques visant à aider les employés handicapés?
OUI
13 Sur demande, votre organisation fournit-elle aux employés handicapés de l’information dans un format accessible ou avec des aides à
OUI
14 Votre organisation élabore-t-elle et dispose-t-elle d’un processus écrit régissant l’élaboration de plans d’adaptation individualisés et
OUI
15 Votre organisation a-t-elle un processus écrit de retour au travail pour les employés qui se sont absentés en raison d’un handicap et qui
OUI
d’installations? Fournit-elle une explication lorsque cela n’est pas matériellement possible? (Normes d’accessibilité intégrées, art. 5)
recrutement? (Normes d’accessibilité intégrées, art. 22 à 24)
(Normes d’accessibilité intégrées, art. 25)
la communication? (Normes d’accessibilité intégrées, art. 26)
documentés pour les employés handicapés? (Normes d’accessibilité intégrées, art. 28)
ont besoin de mesures d’adaptation liées à leur handicap pour reprendre le travail? (Normes d’accessibilité intégrées, art. 29)
Ce document est une copie du rapport déposé à l’intention du gouvernement de l’Ontario le December 3, 2015 12:20:28 PM
Numéro de confirmation : SCR856959
19
Exhibit B
The comments section below is in a table that will read the question in English, then the question in French, answer in English, answer in French and then the comments. La section des commentaires ci-dessous
est sous la forme d'un tableau qui présente la question en anglais et la question en français, puis la réponse en anglais et la réponse en français, et après les commentaires.
City of Kingston
873300495TA0001
AODA Self-Certified Accessibility Report
Answer
Réponse
1
Does your
organization
provide and keep
a record of
accessibility
training for
employees and
volunteers on
the use of: 1)
accessibility
features and
equipment, 2)
acceptable
modifications to
deal with
temporary
barriers or
equipment
failures, and 3)
emergency
response
procedures for
persons with
disabilities? (IASR
s. 36)
Question
Votre
organisation
tient-elle un
registre des
formations en
matière
d’accessibilité
prodiguées aux
employés et aux
bénévoles
portant sur 1) les
options
d’accessibilité et
l’équipement, 2)
les modifications
acceptables aux
marches à suivre
en cas
d’obstacles
temporaires ou
de défaillance de
l’équipement, et
3) les procédures
d’intervention en
cas d’urgence
pour les
personnes
handicapées?
(Normes
d’accessibilité
intégrées, art. 36)
YES
OUI
2
Does your
organization
ensure that a
support person
accompanying a
person with a
disability is not
charged a fare
where a person
with a disability
has
demonstrated a
need for a
support person?
(IASR s. 38)
Votre
organisation
veille-t-elle à ne
pas faire payer
de tarif à la
personne de
soutien
accompagnant
une personne
handicapée qui a
besoin d’elle?
(Normes
d’accessibilité
intégrées, art. 38)
YES
OUI
3
Do your
conventional
transportation
services’ new or
modified vehicles
meet the
technical
requirements as
described in IASR
s. 53-62?
Vos véhicules de
transport
classique,
nouveaux ou
modifiés, sont-ils
conformes aux
exigences
techniques
décrites aux
articles 53 à 62
du règlement sur
les normes
d’accessibilité
intégrées?
YES
OUI
4
Is your
organization
providing
ongoing training
as required
under the
Customer Service
Standard and are
you continuing
to meet the
Customer Service
Standard and
Integrated
Accessibility
Standards
Regulations that
have come into
effect prior to
the report?
Votre
organisation
offre-t-elle de la
formation
continue
conformément à
la Norme
d’accessibilité
pour les services
à la clientèle, et
respecte-t-elle la
Norme
d’accessibilité
pour les services
à la clientèle et le
règlement sur les
normes
d’accessibilité
intégrées qui
sont entrés en
vigueur avant la
présentation du
rapport?
YES
OUI
5
Does your
organization
provide the
required training
on the IASR and
the Human
Rights Code as it
pertains to
persons with a
disability? (IASR
s. 7)
Votre
organisation
fournit-elle la
formation
requise sur les
Normes
d’accessibilité
intégrées et les
dispositions du
Code des droits
de la personne
qui s’appliquent
aux personnes
handicapées?
(Normes
d’accessibilité
intégrées, art. 7)
YES
OUI
6
Does your
organization
ensure that its
feedback
processes are
accessible to
persons with
disabilities by
providing or
arranging
accessible
formats or
communication
supports upon
request? (IASR s.
11)
Votre
organisation
veille-t-elle à ce
que ses
processus de
rétroaction
soient accessibles
aux personnes
handicapées en
fournissant ou en
faisant fournir
sur demande des
formats
accessibles ou
des aides à la
communication?
(Normes
d’accessibilité
intégrées, art. 11)
YES
OUI
7
Does your
organization
have a process to
provide
accessible
formats and
communication
supports for
persons with
disabilities in a
timely manner
and at no more
than the cost for
other persons
who ask for the
same
information?
(IASR s. 12)
Votre
organisation
dispose-t-elle
d’un processus
permettant
d’offrir des
formats
accessibles et des
aides à la
communication
aux personnes
handicapées en
temps opportun
et à un coût qui
n’est pas
supérieur au coût
ordinaire
demandé aux
autres
personnes?
(Normes
d’accessibilité
intégrées, art. 12)
YES
OUI
8
Does your
organization
provide its
emergency
procedures,
plans or public
safety
information that
it makes
available to the
public, in an
accessible format
upon request?
(IASR s. 13)
Sur demande,
votre
organisation
fournit-elle dans
un format
accessible les
renseignements
sur les mesures
et les plans
d’urgence ainsi
que sur la
sécurité publique
qui sont destinés
au public?
(Normes
d’accessibilité
intégrées, art. 13)
YES
OUI
9
Does your
organization
provide
individualized
emergency
response
information for
employees that
require it and
does it review
the information
in accordance
with the
Employment
Standards? (IASR
s. 27)
Votre
organisation
offre-t-elle des
renseignements
individualisés
relatifs aux
interventions
d’urgence pour
les employés qui
en ont besoin?
Examine-t-elle
cette information
conformément
aux normes
d’emploi?
(Normes
d’accessibilité
intégrées, art. 27)
YES
OUI
10
Does your
organization
incorporate
accessibility
features into its
procurement or
acquisition of
goods, services
or facilities or
provide an
explanation if
doing so is not
practicable?
(IASR s. 5)
Votre
organisation
tient-elle compte
des options
d’accessibilité
lors de
l’obtention ou de
l’acquisition de
biens, de services
ou
d’installations?
Fournit-elle une
explication
lorsque cela n’est
pas
matériellement
possible?
(Normes
d’accessibilité
intégrées, art. 5)
YES
OUI
11
Does your
organization
notify its
employees and
the public about
the availability of
accommodations
in its recruitment
processes? (IASR
s. 22-24)
Votre
organisation
avise-t-elle ses
employés et le
public de la
disponibilité de
mesures
d’adaptation
durant son
processus de
recrutement?
(Normes
d’accessibilité
intégrées, art. 22
à 24)
YES
OUI
12
Does your
organization
provide its
employees with
updated
information
about its policies
to support its
employees with
disabilities? (IASR
s. 25)
Votre
organisation
fournit-elle à son
personnel des
renseignements à
jour sur ses
politiques visant
à aider les
employés
handicapés?
(Normes
d’accessibilité
intégrées, art. 25)
YES
OUI
13
When requested,
does your
organization
provide
employees with
disabilities
information in an
accessible format
or with
communication
supports? (IASR
s. 26)
Sur demande,
votre
organisation
fournit-elle aux
employés
handicapés de
l’information
dans un format
accessible ou
avec des aides à
la
communication?
(Normes
d’accessibilité
intégrées, art. 26)
YES
OUI
14
Does your
organization
develop and
have in place a
written process
for the
development of
documented
individual
accommodation
plans for
employees with
disabilities? (IASR
s.28)
Votre
organisation
élabore-t-elle et
dispose-t-elle
d’un processus
écrit régissant
l’élaboration de
plans
d’adaptation
individualisés et
documentés
pour les
employés
handicapés?
(Normes
d’accessibilité
intégrées,
art. 28)
YES
OUI
15
Does your
organization
have a
documented
return to work
process for
employees who
were absent due
to a disability or
require disabilityrelated
accommodations
in order to
return to work?
(IASR s. 29)
Votre
organisation a-telle un processus
écrit de retour au
travail pour les
employés qui se
sont absentés en
raison d’un
handicap et qui
ont besoin de
mesures
d’adaptation
liées à leur
handicap pour
reprendre le
travail? (Normes
d’accessibilité
intégrées, art. 29)
YES
OUI
Comment
Kingston Transit provides a Support Person Pass (SPP) to eligible individuals who need to be accompanied by a support person or
companion.
The City has established a process for receiving and responding to feedback and will ensure that these processes are provided in accessible
formats and with communication supports upon request.
General Comment:
The City of Kingston is committed and guided by the four core values of Teamwork, Respect, Integrity and Pride and
supports the full inclusion of persons as set out in the Canadian Charter of Rights and Freedoms, and the Accessibility for
Ontarians with Disabilities Act, 2005.
The City of Kingston shall ensure that the City meets the needs of people with disabilities, in a timely manner, through the
implementation of the City's Integrated Accessibility Standards Policy
This is a copy of the report filed with the Government of Ontario on December 3, 2015 12:20:28 PM
Certification ID: SCR856959
20
Municipal Accessibility Advisory Committee Work Plan 2016
Priorities/Initiatives
1
2
3
4
5
6
7
8
9
10
11
12
13
14
th
Accessibility Office Report, including 2015, 4
quarter municipal accessibility feedback statistics.
Public meeting hosted by MAAC- Options for
accessible parking spaces and single front yard
parking pads.
Multi-Year Accessibility Plan – 2015 Year End
Report
Accessibility Office Report
Update to the Accessibility Consultation Process
Policy to include a process to trigger a closing out
report to MAAC.
Overview of site plan review and accessibility and
policy review update.
Accessibility Office Report, including 2016, 1st
quarter municipal accessibility feedback statistics.
Update to FADS to include those items identified
by staff and members of MAAC to be revised.
Update on 2016 Construction Projects and
Standards for Engineering Projects (Engineering
and Traffic).
Review Realty Construction projects and
implementation of FADS and the Design of Public
Space Standard.
Recreation Program and Special Event
Accessibility Report
Review parks development and implementation of
Design of Public Space Standard.
Accessibility Office Report, including 2016, 2nd
quarter municipal accessibility feedback statistics.
Establish outreach program to educate agencies,
businesses and the broader private sector on the
Lead Departmental
Responsibility
Timeline
Community Services
February 2016
Transportation Services
February 2016
Community Services
April 2016
Community Services
April 2016
Community Services
April 2016
Planning, Building and
Licensing Services
April 2016
Community Services
June 2016
Community Services and
MAAC Built Environment
Working Group
June 2016
Engineering
June 2016
Realty Construction
Projects
June 2016
Recreation & Leisure
Services
Recreation & Leisure
Services
Community Services
Community Services and
MAAC Awareness and
21
June 2016
June 2016
August 2016
August 2016
Exhibit C
Status
Municipal Accessibility Advisory Committee Work Plan 2016
Priorities/Initiatives
15
16
17
18
19
20
21
22
23
24
25
AODA and the importance of identifying,
preventing and removing barriers/challenges
faced by people with disabilities.
Implement ongoing communications initiatives
such as news releases and website information to
raise accessibility awareness.
The removal of barriers to municipally sponsored
and supported arts and culture life in Kingston.
Review and Update Notice of Service Disruption
Policy and Procedure
Accessibility Office Report
10 week communication campaign to raise
awareness of the removal of barriers within the
City of Kingston.
Accessibility and Public Works Operations
Accessible Parking Awareness Campaign
Update on 2016 Accessibility Initiatives for
Transportation Services (Transit and Parking).
2016 International Day of Persons with Disabilities
Access Award
FADS update to include changes to the Ontario
Building Code and the Design of Public Spaces
Standard.
Accessibility Office Report, including 2016, 3rd
quarter municipal accessibility feedback statistics.
Lead Departmental
Responsibility
Education Working Group
Timeline
Communications
August 2016
Cultural Services
August 2016
Community Services
August 2016
Community Services
Communications and
Awareness and Education
Working Group
Public Works
Community Services
October 2016
October 2016
October 2016
October 2016
Transportation Services
December 2016
Community Services
December 2016
Community Services and
MAAC Built Environment
Working Group
December 2016
Community Services
December 2016
22
Exhibit C
Status