Airport Management

2013
Advanced Master (MS)
Airport Management
Programme
L a r é f é re n c e a é ro n a u t i q u e
ADVANCED MASTER (MS)
AIRPORT MANAGEMENT
Mastère
Spécialisé MS
OBJECTIVES
The “Mastère Spécialisé” (MS) in Airport Management was set
up in 1989 by ENAC in response to requests from professionals
in this field.
The role played by today’s airports has become particularly
important after the liberalisation of air transport and the
privatisation of airport services, which impact directly on the
national economy.
Our internationally recognised programme reflects the changing
needs of our industry and covers all areas of aviation.
As such emphasis is laid on conception, design and operations,
safety and security contents, environmental issues, quality of
service and the strategic management of airports.
As a leading provider of global aviation solutions and professional
development programmes, ENAC develops human capital
for tomorrow’s air transport industry. Thus the (MS) Airport
Management aims precisely at training and preparing these
specialists.
www.enac.fr
1
ADVANCED MASTER (MS)
Airport Management
MS
Mastère
Airport
Management
Spécialisé MS
Programme
The (MS) Airport Management is a one-year full time
programme organised into 2 parts:
Academical and Theoretical: six-months of intensive
in-class lectures
• Throughout this period, case studies will be treated
• Weekly exams will be conducted to validate each module
• Airport visits will be organised
Practical training in a professional environment: six-months
internship in a professional environment, either in France or
abroad.
• A tutor from the host organisation supervises this training.
It gives rise to a final written report, which must be defended
in front of a coeducational jury composed of instructors, the
company delegate and professionals.
2
Academic Part (From October to March)
The academical and theoretical part is composed of 16 modules
(1 - 2 weeks each).
Module
Director
Hr
AM01
Aircraft and Air Transport System
Pascal DUVAL
ENAC
30h
AM02
International and European Civil Aviation Law
Yves LAVIGNE
WAT– World
Assets
Transition
30h
AM03
Air Transport Economics and Management
Nathalie LENOIR,
Louis THWAITES
ENAC/
Université
Concordia
(Montréal)
30h
AM04
Air Transport Security
Mathieu GUALINO
ENAC
30h
AM05
Sustainable Development
Didier VERGEZ
ENAC
30h
AM06
Conception and Operation of Aerodrome –
Master Plan
Jorge GONZALEZ
GODINEZ
ENAC
60h
AM07
Airport Certification and Safety
Patrick DISSET
DSAC/SUD
30h
AM08
Passenger and Freight Terminals Management
Dominique CHAVANNE
ADP-i
30h
AM09
Development of Extra-Aeronautical Airport
Activities
Christophe GIRARD
Aéroports
de Lyon
30h
AM10
Team Management
Anne Marie SCHAAL /
Marc RAYNAL
ENAC/
MR
30h
AM11
International
MR
Human Resource Management in airports
Marc RAYNAL
AM12
Airport Financial Management
Jean-François VERDIE/
Jean Michel VERNHES
ESCT /
Aéroport de
Toulouse
Blagnac
60h
AM13
Airport Operations and Service Quality
Valérie SENENTZ
Aéroports
de Paris
60h
AM14
Ground Handling
Michel RAGOT
Consultant
34h
AM15
Communication and Crisis Management
Martine DEL BONO
BEA
30h
AM16
Airport Strategy
Jean-François
GUITARD
Total
weeks
www.enac.fr
International
Aéroports
de Nice
20
30h
60h
604h
3
AM01
Droit de
l’Aviation
et du Transport
Aircraft
and Civile
Air Transport
System
Aérien
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
Introduction to the Aircraft and the Air Transport System.
Pedagogical objectives:
The student will acquire basic knowledge about the aircraft,
flight techniques, and meteorological incidents, aircraft
construction and current aspects that concern the economics of
air transportation.
Content:
• Air Transport System
• Importance of aeronautical meteorology
• Aircraft and flight principles
• Air traffic control
• Aircraft performances
• Aircraft manufacturing
• Introduction to the airport environment
• Introduction to regional aviation
• The airlines in daily operation
Duration:
1 week (30 hours)
Methods:
• Lectures
• Case study
Dates:
7 until 11 October 2013
Common with
the MS-MTA,
Air Transport
Management
Lecturers:
• Experts from
ENAC Air
Transport
Department
and practicing
professionals
Academic
reference:
M. Pascal DUVAL
(ENAC)
4
AM02
MS
Airport
Mastère
Management
Spécialisé MS
Droit deInternational
l’Aviation Civile
andetEuropean
du Transport
Civil
Aviation
Aérien
Law
Presentation
Overview of the principal actors and juridicial processes
governing International and European Civil Aviation.
Pedagogical objectives:
To discover who are the governing institutions and actors, plus
the juridical structure of civil aviation.
To be knowledgeable of the effects of community policy on air
transport and its repercussions on the main actors.
Duration:
1 week (30 hours)
Duration:
1 week (30 hours)
Dates:
14 until 18 October 2013
Dates:
Common with
Content:
•ICAO: Chicago Convention: Sources and fundamental
rules of civil aviation laws
• Regulation of the French civil aviation
• French Airports: creation, status, decentralisation,
operating charges, ground handling, state aids.
• International Airport.
• EU Regulation, overview & applicability.
• Protection of air passenger
• Traffic law, bilateral agreements, «OPEN SKIES» and
aircraft «Leasing» agreement
• “Cape Town” Convention
MS-MTA,
7the
until
11 October 2013
Air Transport
Common
with the
Management
MS-AM, Airport
Management
Lecturers:
• Experts from
Lecturers:
French
Civil
• the
Experts
from
Aviation
ENAC
AirAuthority
and
practicing
Transport
professionals
Department
Methods:
• Lectures
• Case study
and practicing
Chair:
professionals
M. Yves LAVIGNE,
WAT–
Chair:World Assets
Transition
Pascal DUVAL
Academic
Academic
reference:
reference:
M.
Pascal
DUVAL
Pascal
DUVAL
(ENAC)
(ENAC)
www.enac.fr
5
AM03
AirCivile
Transport
Droit de l’Aviation
et duEconomics
Transport
Aérien
and Management
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
The Air Transport Economics and Management module is to
enable students to recognise key economic concepts and how
they are used in the air transport business for decision making,
in the short, medium or long term.
Pedagogical objectives:
To appreciate the key economic factors of provision and demand
for Air Transport, in relation to these theories.
To recognise the cost and price structure of airports and airlines
in activities such as pricing and revenue management and route
economics.
To understand how economic fundamentals have a strong
influence on industry structure and profitability.
Duration:
1 week (30 hours)
Duration:
1
week (30 hours)
Dates:
21 until 25 October 2013
Dates:
Common with
7the
until
11 October 2013
MS-MTA,
Air Transport
Common
with the
Management
MS-AM,
Airport
Management
Lecturers:
Lecturers:
• Experts from
• the
Experts
from
French
Civil
ENAC AirAuthority
Aviation
Transport
and
practicing
Department
professionals
and practicing
professionals
Chair:
M. Louis THWAITES
Chair:
(University Concordia
DUVAL
-Pascal
Montréal)
Content:
• Introduction to Air Transport Economics
• Demand for Air Transport
• Airline Planning and Organisation
• Airline Cost Structures
• Provision of finance
• Airline Regulation
• The trend towards Alliances and Consolidation
• Introduction to Airline Marketing
• Pricing and Revenue Management
• International Economics and Aviation
• Air Transport Forecasting
• Cost benefit analysis
Methods:
• Lectures
• Case study
Academic
reference:
Pascal
DUVAL
M.
Pascal
DUVAL
(ENAC)
6
AM04
MS
Airport
Mastère
Management
Spécialisé MS
Air Transport Security
Presentation
Protection of aircraft and airports against acts of unlawful
interference.
Pedagogical objectives:
Become aware of and sensitive to security problems specific to
airlines and airports.
Duration:
1 week (30 hours)
Dates:
4 until 8 November 2013
Content:
• Legislative framework
• Airport and airline company security management
• Human Resource Management
• Management of response to acts of unlawful
interference
• Financial resource management
• Material resource management
• Quality Control management
• Emergency plans; a counter to against acts of unlawful
interference
Methods:
• Lectures
Common with
the MS-MTA,
Air Transport
Management
Lecturers:
• Experts from
the French Civil
Aviation Authority
and practicing
professionals
Chair:
M. Matthieu
GUALINO (ENAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
7
AM05
Sustainable Development
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
The adaptation of air transport system to issues concerning
sustainable development.
Pedagogical objectives:
Focusing on sustainable development of air transport issues:
In an international context, being aware of global policy about air
transport sustainable development.
Being able to identify the environmental impact of air transport
activities.
Being able to define and put into practice appropriate solutions
to control pollution due to air transport activities.
Duration:
1 week (30 hours)
Dates:
12 until 15 November 2013
Common with the
MS-MTA, Transport
Management
Lecturers:
• Experts and
professionals
Content:
• International Environmental Protection Policies in
context of Air Transport
• Air Transport and Global Climate Change
• Local Air Quality
• Aircraft noise impact
• Aircraft Eco-Efficiency
• Operative measures to Reducing Nuisances
• Economic Instruments
• Challenges of «alternative» fuels
• Development and sustainable operation of an airline
• Development and sustainable operation of an airport
Methods:
• Lectures
• Practical work
• Case study
Chair:
M. Didier VERGEZ
(ENAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)
8
AM06
MS
Airport
Mastère
Management
Spécialisé MS
Conception and Operation
of an Aerodrome – Master Plan
Presentation
Integrating concerns of operating an aircraft safely within the
conception of an aerodrome.
Pedagogical objectives:
To acquire the knowledge of aeronautical notions of safety,
accessibility and air traffic operations.
To identify different infrastructural means, systems and aeronautical and radio-electric constraints on the airside.
To be in a position to manage these infrastructures.
To be able to conceive a Master Plan with the help of traffic and
capacity forecast.
Duration:
2 weeks (60 hours)
Dates:
18 until 29 November 2013
Lecturers:
• Experts from
the French civil
aviation Authority
and practicing
professionals.
Chair:
M. Jorge GONZALEZ
GODINEZ (ENAC)
Content:
• Aircraft characteristics and performances: Runway
design and operations
• Taxiways, Air Traffic areas
• Traffic axes, movement areas
• Aeronautical surface pavements
• Access roads – Network – Building concept
• Aeronautical meteorology
• Traffic Forecasts
• Airport capacity
• Airport ATM services
• Listing of the operational safety policies
• Ground Handling and safety practices
• Work and task management
• Master Plan and Zoning
• Environmental Impact statements for aerodromes
• Costs and maintenance
Methods:
• Lectures
• Practical work
• Case study
• Airport Visit
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
9
AM07
Droit de Airport
l’Aviation
Civile et duand
Transport
Certification
Safety
Aérien
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
This module presents theoretical aspects related to Safety and
Airport Certification
Pedagogical objectives:
In this module the student will learn the basic concepts of safety
in airport operations as well as the necessary procedures to
obtain the “Airport ICAO Certification”.
The European and International regulatory context will be
analysed and the management tools such as Safety Management
System will be studied (SMS).
Duration:
1 week (30 hours)
Dates:
2 until
6 December 2013
Lecturers:
• Experts from
French Civil
Aviation Authority
and practicing
professionals
Content:
• Safety concepts in terms of Accidents Analysis
• International Policy and European Safety
• Safety operations on the movement area
• Management and Safety on the runway and apron
areas
• Establishing a standard operating procedures (SOP)
• Safety Management System (SMS) and feedback
• Impact assessments on safety
• Aircraft Rescue and Fire Fighting Service (ARFFS)
• Wildlife Hazard Management Unit (WHM)
• Aerodrome Emergency Plan (AEP) and Event
• Notification
• Safety on worksites
Methods:
• Lectures
• Debate
Chair:
M. Patrick DISSET
(DSAC/SUD)
Academic
reference:
M. Pascal DUVAL
(ENAC)
10
AM08
MS
Airport
Mastère
Management
Spécialisé MS
Passengers and Freight Terminals
Management
Presentation
Introduction to the passengers and freight terminals, its
conception, processes and evolution.
Pedagogical objectives:
To understand the problems and issues of air passenger and
freight terminals, taking into account the treatment of passengers, baggage and cargo.
To develop creative solutions and designs in the conception of
terminals.
To sketch out the solutions for the future.
Duration:
1 week (30 hours)
Dates:
9 until
13 December
2013
Content:
• Panorama of world terminals
• Concept of terminals
• Efficient & iconic terminals
• Terminal planning
• Schedule, cost & organisation of terminal project
• Specific equipment in terminals
• New terminal technologies
• Terminal architecture
• Sustainable terminals
Methods:
• Lectures
• Case study
Lecturers:
•Experts from
ENAC Air
Transport
Department
and practicing
professionals
Chair:
M. Dominique
CHAVANNE (ADP-i)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
11
AM09
Development of Extra Aeronautical
Airport Activities
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
Developing extra aeronautical activities on platforms to finance
airport development.
Pedagogical objectives:
To become aware of the importance of extra aeronautical
activities for the economy of the airport and the quality of
passenger services.
Content:
• Management of commercial activities and real states.
• Development of commercial areas and advertisement
• Car parks and public transport facilities
• Food and Beverages
• Car Rental Business
Methods:
• Lectures
• Case study
Duration:
1 week (30 hours)
Dates:
16 until 20 December 2013
Lecturers:
• Experts from
ENAC Air
Transport
Department
and practicing
professionals
Chair:
Christophe GIRARD
(Aéroports de Lyon)
Academic
reference:
M. Pascal DUVAL
(ENAC)
12
AM10
MS
Airport
Mastère
Management
Spécialisé MS
Duration:
1 weeks (30 hours)
Dates:
6 to 10 January 2014
Lecturer:
• Marc RAYNAL,
former Director
HR of Airbus
China, HR and
talents task
force coordinator (American
Chamber of
Commerce in
France) and
Expert of Toulouse
Business School.
Team Management
Presentation
The team manager’s role and management approaches in a
cross-cultural environment.
Pedagogical objectives:
To get to know one’s own definition of manager’s role, open up
to others.
To understand and perceive the business culture of others (EU,
USA, Asia)
To communicate in an adapted way with people of different
cultures.
To take into account the expectations from the future team
members having a different culture and adapt the required
profile to the aspirations of the candidates.
To anticipate and/or manage the communication problems
caused by cross-cultural differences.
Content:
• Perception of the role of leaders and managers
• Basic knowledge of cultural differentiations and translation into business practices
• Connection with participants’ own values at work
• Ways of communicating with others in the most difficult situations for a manager.
• Recruitment interviews in a cross cultural context
• Performance appraisal interviews in a cross cultural
context
Methods:
• Lectures
• Interactive animation
• Brainstorming
• Simulations
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
13
Human Resource Management
in Airports
AM11
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
This module presents the current trends of Human Resource
Management (HRM) and the airports environment specificities
from the point of view of the Manager and the candidate.
Pedagogical objectives:
To know the different career prospects on a airport.
To give methods of effective people management (internal
communication, training process, skills management, etc.)
To understand the relation between “Social actors” and their
impact on Air Transport System.
To be able to prepare oneself to the process of integration
in professional life according to geographical and cultural
variations.
Duration:
1 week (30 hours)
Dates:
13 until 17 January 2014
Lecturers:
• Experts and
practicing
professionals.
Content:
•HRM systems: ADP “Aéroports de Paris” & Schiphol
Airport
• Social and Societal responsibility
• Real-time HRM in Airports
• People management: internal communication, training
process, skills management and GPEC (Workforce,
Competency Planning and Development approach)
• The “Social Actors and Partners” in Airports
environment
• People management “dashboards” and their
monitoring
• Internal and international mobility policy management
• Jobs pertaining to the airport sector
• Preparing and conducting an HR interview
Methods:
• Lectures
• Case study
• Role play
Chair:
• Marc RAYNAL
Academic
reference:
M. Pascal DUVAL
(ENAC)
14
AM12
MS
Airport
Mastère
Management
Spécialisé MS
Airport Financial Management
Presentation
Introduction of the financial aspects in aviation industry.
Pedagogical objectives:
The key objective is to provide the students a set of concepts and
tools to enable them to understand the economic and financial
aspects of airport management.
Duration:
2 week (60 hours)
Dates:
20 until
31 January 2014
Lecturers:
• Practitioners from
DGAC and other
institutions (ACI,
Airports), Faculty
from Toulouse
Business School
Content:
• International economic situation of Airports.
• Accounting and Taxation for Airports.
• Airports Financial Statements Analysis.
• Airports revenues and operating expenses: detailed
analysis of an Airport’s income statement.
• Capital Budgeting in Airport Industry.
• The Business Plan of an Airport.
• Financing Airports: from private equity to structured
finance.
• Management Accounting: Balanced Scorecards and
short-term management.
Methods:
• Lectures
• Case study
Chair:
M. Jean-Michel
VERNHES (CEO,
Toulouse-Blagnac
Airport)
M. Jean-François
VERDIE, (Lecturer,
TBS, Toulouse)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
15
AM13
Airport Operation and Service Quality
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
Operating an airport platform in view of attaining a high level of
customer satisfaction.
Pedagogical objectives:
To understand the operating modes of the various stakeholders
on airport platform.
To know the organisational structure and relations between the
different services and/or actors.
To understand the main procedures, ensure the continuity of
operations and meet the challenges of customer satisfaction.
Duration:
2 week (60 hours)
Dates:
3 until 14 February 2014
Lecturers:
• Experts from
ENAC Air
Transport
Department
and practicing
professionals
Content:
• Operation of passenger terminals
• Relationship between Airports / Airlines
• Principal axes of customer satisfaction
• The airport security
• Airfield Information System
• The case of a regional airport
• Performance and reliability of equipment
• Resource Management
• Police at border control in airport
• International Operations
• Customer Relationship
• Collaborative Decision Making (CDM)
• Terminal operations and passenger Flow Management
Methods:
• Lectures
• Airport visit
• Case study
Chair:
Mme. Valérie
SENENTZ
(Aéroports de Paris)
Academic
reference:
M. Pascal DUVAL
(ENAC)
16
AM14
MS
Airport
Mastère
Management
Spécialisé MS
Ground Handling
Presentation
Introduction to the functions and activities of ground handlers.
Pedagogical objectives:
To give students a complete knowledge of the services provided
by ground handlers, its socio-economic issues, problems and
relationship with the airport authorities.
To understand the dimension of competition in this field.
Content:
• General information on ground handling
• IATA documents, the contract support SGHA. (Standard
Ground Handling Agreement)
• The ground cargo handling
• Handling and safety aspects for stopover passengers
• Socio-economic management of ground handlers
• The flight track processing
Duration:
1 week (30 hours)
Methods:
• Lectures
• Airport visit
• Case study
Dates:
17 until 21 February 2014
Common with
the MS-MTA,
Air Transport
Management
Lecturers:
• Experts and
professionals.
Chair:
M. Michel RAGOT
(Consultant)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
17
AM15
Communication and Crisis Management
MS
Mastère
Airport
Spécialisé MS
Management
Presentation
Communication and crisis management.
Pedagogical objectives:
Learn how to respond to a crisis linked to a major event involving
stakeholders of the international aviation community. Students
will focus on communication strategy to be developed in the first
hours and days following a major aircraft accident.
Duration:
1 weeks (30 hours)
Dates:
3 until
7 March 2014
Common with
the MS-MTA
Air Transport
Management
Content:
• Introduction to crisis management
• The role of the aircraft manufacturer
• The airline company and the Family assistance Plan
• Communication with the Victims’ Families
• The Airport and the Crisis management plan
• The media and the air crash
• The Air safety investigation
Methods:
• Lectures
• Visit to a crisis management center
• Case study
Lecturers:
•Experts of the
Office Bureau of
Investigations and
Analysis for Civil
Aviation Safety
(BEA), practicing
professionals and
journalists
Chair:
• Mme. Martine
DEL BONO (BEA)
Academic
reference:
M. Pascal DUVAL
(ENAC)
18
AM16
MS
Airport
Mastère
Management
Spécialisé MS
Airport Strategy
Presentation
This module provides a strategic overview in the way airports
are operated.
Pedagogical objectives:
To identify the key success factors for an airport and acquire the
methodology for the implementation of a strategic approach.
Duration:
2 week (60 hours)
Dates:
10 until 21 March 2014
Some courses are common
with the MS-MTA, Air
Transport Management
Content:
• Strategic approach of a major airline company
• Strategic approach of an airport
• Marketing as the key development factor for an airport
• CRM
• Positioning of a regional platform
• SNC Lavalin’s market position
• Low Cost model
• COHOR- allocation of slots
• Airport evolutions: roles and changes at Brussels
• Airport service quality
• Future of cargo airports (Châteauroux case)
• Business plan as the key factor for airport strategy
• Relationship of the airports and its neighbourhood
Methods:
• Lectures
• Case study
• Airport Visit
Lecturers:
• Experts and
professionals.
Chair:
M. Jean-François
GUITARD
(Aéroport de Nice)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
19
Professional Openings
MS
Mastère
Airport
Spécialisé MS
Management
Training given through the “Mastère Spécialisé” (MS) in
Airport Management prepares students to hold the full range
of positions of responsibility within airport management:
• Operations
• Marketing
• Management
• Finance
• Human resources.
20
Conditions for admission
MS
Airport
Mastère
Management
Spécialisé MS
Prerequisites
Generally, candidates for admission into a “Mastère Spécialisé”
(MS) programme, must already hold a degree at the college entry
level of [Bac + 5] or [Bac + 4 & 3 years of professional experience
after Bac + 4].
However, it is possible to apply with a Bac + 4 level, despite
having no professional experience, but the number of places for
candidates in this (exceptional) category is very limited.
For the “Mastère Spécialisé” (MS) in Airport Management, the
following are considered, among others:
- Masters’ degree from an engineering or business school
- Other university degree (Master 2, DESS, DEA or non-French
MSc equivalents) in law, economics or business.
Particular consideration will be given to candidates who have
completed work placements with airports, airlines, travel agents
or aircraft construction companies
ENAC SYLLABUS MSAM V.02 130419 TA/JoGo
Note: A French BAC is comparable to a High School diploma.
+ 3 are the numbers of years of extra studies, usually a college
or university environment.
www.enac.fr
21
2013
Ecole Nationale de l’Aviation Civile
Direction des Etudes
7 avenue Edouard Belin
BP 54005
31055 Toulouse cedex 4
Tél. + 33 (0) 5 62 17 40 00
L a r é f é re n c e a é ro n a u t i q u e