a summary presentation of Acticall Group

June 2015
ACTICALL GROUP
FRENCH LEADER IN CUSTOMER EXPERIENCE SOLUTIONS
Consulting firm
Multichannel Contact Centers
Digital agency
Training company
Systems integration and technology solutions
PROVIDER OF OUTSTANDING CUSTOMER SERVICE
FOR OVER 20 YEARS
STRUCTURAL STABILITY
SUBSTANTIAL AND DIVERSIFIED CLIENT BASE
Energy
Sound financial position
$196M
+3%
revenue in 2014
annual growth
Socially responsible
7 500
+80%
employees
permanent contracts
Lead industrial shareholder
55%
45%
Mulliez family
CEOs & co-founders
Telecommunications
Financial Services
34%
13%
SECTORAL
BALANCE OF OUR
CLIENT BASE
Media: 9 %
Culture & Entertainment: 3%
Retail: 3%
Other:
29%
Healthcare 2%
Insurance 2%
Travel & Tourism 2%
Public Sector 2%
Automotive 1%
SOCIAL RESPONSIBILITY AND CERTIFICATIONS
OVER100 CLIENTS
CHOOSE OUR INDUSTRY-SPECIFIC SOLUTIONS
THEY TRUST US
AWARDS AND RECOGNITION
FOCUS ON
INTERNATIONAL DEVELOPMENT
FOR A GLOBAL MARKET
France
4 500
positions
Spain
250
positions
Morocco
2 000
positions
Brazil
450
positions
250
positions
Ivory Coast
(Côte d’Ivoire)
Opening in 2015
AN EXTENSIVE RANGE OF SOLUTIONS
IN OUR MULTILINGUAL CONTACT CENTERS
Ile-de-France
Romainville
Paris - Headquarters
Morocco
Nord-Picardie
Casablanca Shore 9
Casablanca Shore 13
Fez
Wasquehal
Vervins
Lorraine
Haute-Normandie hub
Rouen 1
Rouen 2
Rouen 3
Toul
Nancy
Centre
Blois
R2A
Clermont-Ferrand
Saint-Etienne 1
Saint-Etienne 2
Pyrénées
Abidjan
Tarbes
Pau
Ivory Coast (Côte d’Ivoire)
4 500
2 250
FRANCE
MOROCCO + IVORY COAST
positions
positions
THE 3 FOUNDATIONS OF OUR STRATEGY
ENSURING EXCELLENCE AND GROWTH
SOCIAL INNOVATION
A COMPREHENSIVE OFFER
INTERNATIONAL
HR well-being at work
improvement plan
“Take Care”
5 subsidiaries dedicated
to customer experience
Reinforcement of the offshore offer:
Morocco and Ivory Coast
Strengthened relationships
and recognition of our agents
Supported by
recognized leaders
Creation of a nearshore
pan-European offer:
Barcelona…
Making our agents’
lives easier
- MyActicall -
Customization
to fully meet client needs
Accelerated global
development: Brazil…
ACTICALL GROUP
WE ARE…
AN INTERNATIONAL, INNOVATIVE AND SOCIALLY RESPONSIBLE
GLOBAL OUTSOURCING PROVIDER OF CUSTOMER EXPERIENCE MANAGEMENT AND
OF BRANDS AND THEIR CLIENTS.