elise - Archimed

Open311
Open311 PROTOCOL <NEW>
CENTRALIZATION OF REQUESTS
QUALIFICATION OF REQUESTS
PROCESS WORKFLOWS
Archimed Europe
YOUR ORGANIZATION CHART
LIVE NOTIFICATIONS
OVERVIEW
DASHBOARDS
REAL-TIME TRACKING
local authority
elected representative
citizen
Tél. : +33 3 20 13 10 60
Lille (headquarter)
49 boulevard de Strasbourg
59042 Lille Cedex
France
Paris
47 rue de Monceau
75008 Paris
France
Grenoble
10 rue d’Arménie
38000 Grenoble
France
Archimed Canada
Tél. : + 1 438 794-8358
Montréal - Solutions Archimed inc.
1001, rue Lenoir, Bureau A-503,
Montréal (Québec) H4C 2Z6
Canada
Archimed MEA
GEO REPORTING
REPLY TEMPLATES
SECURITY
Tél. : + 216 71 859 710
Tunis
Pôle El Ghazala des Technologies
de la Communication
PB 13 – Route de Raoued 2088 Ariana
Tunisie
www.archimed.fr/elise
ELISE,
empowers
Smart Cities
OPTIMIZE THE WAY YOU PROCESS CITIZENS’ REQUESTS
Citizens’ requests
Centralization & Processing
Replies to citizens
INCOMING
INTERNAL
OUTGOING
DIGITAL
pen311 smartphone
O
application
Open311 web form
web form
E-mail
S MS
CAPTURE
mail
PAPER
RECEPTION
PROCESSING
telephone call
in person
DASHBOARD
digitization
automatic integration
of incoming requests
geolocation
subject recognition
automatic workflows
rganization chart
o
management
tasks and collaboration
notifications
and automatic reminders
r eal-time tracking
statistics
geo reporting
dynamics records
(by theme, citizen, etc)
DIGITAL
pen311 smartphone
O
application
E-mail
S MS
mail
PAPER