media center refresher

MEDIA CENTER REFRESHER
JOB AID
JULY 8, 2008
Target Audience
All Xbox Tier 1 Hardware Agents and Support Staff
Introduction
This Job Aid is geared towards providing agents with a better understanding of how
to support Media Center issues. Troubleshooting steps and tips are also included as
a guide.
What’s Important
It is still a necessity to follow steps provided in VKB. Use this as an additional
resource for supporting Media Center issues only.
What You Need to Know
Two types of connecting Xbox console to a Computer
PC Connect / Media Connect
Media Center
Common Issues for Media Center
PC Selected Failed – The console is unable to establish a
connection to the computer; usually caused by settings/software
(firewall, Antivirus) preventing the computer from allowing a
connection to the console
PC configuration error – The console is able to identify the
computer through the network however is unable to properly use a
working connection due to incorrect/incomplete settings on the
computer
IP Address Failed- The console is unable to establish its IP address
on the network; does not necessarily have anything to do with the
computer (when connecting through a router); but will come out
when trying a direct connection from console to computer since
there is no DHCP server (router) resolving the IP address for both
the console and computer
When streaming form pc to console it freezes
Extender not found – An existing media center connection cannot
establish a connection to the registered/recognized Media Center PC
possibly due to network or configuration problems
NOTE:
Follow these steps to
verify OS and to
check for .net
framework:
Type ‘winver’ on the
run box to obtain the
windows version and
‘appwiz.cpl’ to pull up
the list of installed
programs to verify
.net framework
installation
Connecting Xbox Console using PC Connect or Media Connection
1. Verify what operating system the customer is using for his computer
(windows XP service pack 2)
2. Verify if the customer’s computer has a .net framework 1.1
3. Verify the connection that the customer has for his console and his
computer (wired or wireless connection).
4. Verify if the customer has a windows media player 11 or Zune
5. Confirm the presence of any third party firewall or antivirus and
document as needed
6. Click on the start button and then click on run and then type there
services.msc
IMPORTANT:
We must never
instruct customers to
disable 3rd party
firewall or antivirus
permanently as steps
beyond our support
boundaries; we can
only do so as a
diagnostic step to
verify that the 3rd
party software is
indeed causing the
problem.
On services make sure that the startup type is on automatic and service
status is on started for the following services
UPNP Device Host (Universal Plug and Play Device Host)
Windows Firewall/Internet Connection Sharing (ICS)
Windows Media player network sharing services
HTTP SSL
SSDP Discovery
7. Click on the start button and then click on run and then type there
ncpa.cpl and you will see there network connection of the pc
8. And then right click on Local area connection then click on properties
and then click on advance and on advance make sure that the
phrase “Allow other user to connect to this computer’s internet
connection” Is unchecked
Configuring windows firewall settings
Click on run and then type there firewall.cpl
Click this to
add the
necessary
firewall port on
the windows
firewall.
Ports to be added on the windows firewall:
Note:
Please refer to VKB
article 910635 for
reference
Port
Name
Protocol
Scope
2869
UPnP Framework
TCP
My network (subnet) only
1900
UPnP Framework
UDP
My network (subnet) only
10284
Windows Media Connect
UDP
My network (subnet) only
10283
Windows Media Connect
UDP
My network (subnet) only
10282
Windows Media Connect
UDP
My network (subnet) only
10281
Windows Media Connect
UDP
My network (subnet) only
10280
Windows Media Connect
UDP
My network (subnet) only
10243
Windows Media Connect
TCP
My network (subnet) only
Configuring Windows media player 11
Note:
• Make sure that
there is a check
mark on the
Xbox 360 icon
•
Open media player 11 and then go to library and then go to media
sharing
Make sure that
if you are using
media player as
your media do
not use zune at
the same time
Click this once you have open
media player 11 and then after
you have also click library
Once you see the xbox icon click on it
and then click allow so that you can now
begin media connect
Configuring Zune
•
Open zune and then click on options and under options click on
media sharing
Once you have
click media
sharing a
new dialog box
will appear
Make sure that you
select the option share
with all xbox 360 and
then click the xbox
icon and then click on
Note:
• Make sure that there is a check mark on the Xbox 360 icon
• Make sure that if you are using zune to configure your media sharing
settings do not use media player 11 at the same time
• Go to the console and go to the media area of the dash board and then
click on either music, pictures or video after you have done that click on
computer and now you can now start streaming your pictures, music
and videos from the computer to the console
• If still it doesn’t work try a direct connection from the PC to the console
• And also the following file format is the only supported file of the Xbox
360 console
Supported Media Formats:
Video
•
•
•
•
•
WMV
WMA
MP3
MPEG2 and MPEG1
MPEG4-Part 2, Simple Profile, and Advanced Simple Profile
•
•
•
•
•
Windows bitmap (.bmp)
Graphics Interchange Format (.gif)
Joint Photographic Experts Group (.jpeg, .jpg)
Portable Network Graphics (.png)
Tagged Image File Format (.tif, .tiff)
•
•
•
Windows Media Audio (.wma)
MP3 (.mp3)
WAV (.wav)
Pictures
Music
Connecting Xbox to PC using Media Center
1. First verify what operating system the customer is using for his PC
(Windows Vista home premium, Vista ultimate and windows XP
media center 2005
2. Verify also how is the console connected to the PC ( wired or
wireless).
3. Verify if the customer’s computer has a .net framework 1.1
4. Make sure that there is no third party firewall or antivirus disable all
of them
5. Obtain 8 digit setup code form the console
6. Go to the console in the media area and then click the media center
button and then you can obtain the 8 digit setup key
After you click media center on
the dashboard
click this for you to obtain the
8 digit setup key
This is the 8 digit set up key
that you will use
when you will be configuring
the media center
of the customer’s PC
7. Click on the start button and then write on the search bar
services.msc
Search bar
8. On services make sure that the startup type is on automatic and
service status is on started for the following services:
UPNP Device Host (Universal Plug and Play Device Host)
Windows Firewall/Internet Connection Sharing (ICS)
HTTP SSL
SSDP Discovery
Search bar
9. And then right click on Local area connection then click on properties
and then click on advance and on advance make sure that the phrase
“Allow other user to connect to this computer’s internet connection” Is
uncheck
Configuring Windows firewall
Search bar
Click this to add the
necessary firewall
port on the
windows firewall
These are the firewall port that we use for media center:
Program/File
Name
Port
Direction
Ehshell.exe
TCP5555
Incoming
Ehshell.exe
UDP 7777
Incoming
Mcrdsvc.exe
UDP3776
Incoming
Svchost.exe
UDP 1900
Incoming
Svchost.exe
TCP 3390
Incoming
Mcxnettw.exe
Random
Outgoing
Mcrmgr.exe
TCP3932
Outgoing
Go to start and then all programs and then click media center and on
media center go to task and then click on extender and then click on
either add extender or reconfigure
Main Menu for media center
Adding Extender Setup
Sample VKB articles for media center
•
912503
Xbox 360: You receive an error message on a computer that
is running Windows Media Center when you run the Windows Media
Center Extender Setup program and you have Windows Firewall turned
off on the computer
•
909343
Xbox 360: How to determine whether your version of
Windows XP Media Center Edition 2005 that works with the Xbox 360
console
•
916179
Xbox 360: You receive an error message on a computer that
is running Windows Media Center when you run the Windows Media
Center Extender Setup program
•
918358
Xbox 360: The Xbox 360 Media Center Extender cannot
connect to the Windows XP Media Center Edition-based computer after
you install the April 2006 Update Rollup for Windows XP Media Center
2005
•
932211
The media that you added to a Windows Vista-based Media
Center computer after a Media Center Extender was added does not
appear in the Media Center Extender library
•
911127
Xbox 360: You receive the “Connecting to Media Center PC”
error message when you try to connect an Xbox 360 console to a
Windows Media Center-based computer
•
932160
Error message when you try to add a Media Center Extender
on a Windows Vista-based Media Center computer: "Extender did not
connect ... "
•
932163
Xbox 360: You receive a "Connection Failed" error message
when you try to connect an Xbox 360 console to a Windows Vista-based
Media Center computer
•
932401
Xbox 360: Features that are available on a Windows Vistabased Media Center computer but not available on a Media Center
Extender
•
911115
Xbox 360: Media Center Extender for Xbox 360 cannot
connect to the Media Center-based computer after the computer
resumes from standby
•
911121
Xbox 360: The number keys and the text keys on the Remote
Keyboard for Windows XP Media Center Edition do not work with the
Xbox 360
•
911728
Xbox 360: Firewall ports that you must open when you
connect an Xbox 360 console to a Windows Media Center-based
computer
•
941229
October 2007 Cumulative Update for Media Center for
Windows Vista
•
910637
Xbox 360: Windows Media Connect overview
When is it Effective
Immediately.
Who is Affected
All T1 HW Agents and Support Staff
CODE: M3D1A C3NT3R
created by: felix estrella