the 2010 Conference Issue - Private Motor Truck Council of Canada

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the 2010 Conference Issue - Private Motor Truck Council of Canada
the
COUNSELLOR
SPRING 2010
THE VOICE OF PRIVATE TRUCKING
2010
Conference
Issue
Also in this issue:
Trucking’s Tough
Balancing Act
Overseeing costs in today’s economy
Risky Business
Are you really insured for the worst?
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©2010 Private
Motor Truck
Council of Canada.
All rights reserved.
The contents of
this publication
may not be
reproduced by any
means, in whole
or in part, without the prior written
consent of the Private Motor Truck
Council of Canada.
Articles and information in this
magazine represent the opinions
of the writers and the information
that, to the best of our knowledge,
was accurate at the time of writing.
Users of any information
contained in The Counsellor
are encouraged to validate that
information by independent means.
Please return undeliverable magazines to: Private Motor Truck Council, 1155 North Service Road,West Suite 11, Oakville, Ontario L6M 3E3
Publisher
Robert Thompson
Editorial Director
Bruce J. Richards
Editor
Jeanne Fronda
Sales Manager
Sharon Komoski
Sales Executives
Steve Beauchamp, Ashley Privé,
Peter Gabriel, Carol Simpson, David Tetlock
Production Team Leader
Adrienne N. Wilson
Senior Graphic Design Specialist
James T. Mitchell
Published by:
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4
the
SPRING 2010
COUNSELLOR
THE VOICE OF PRIVATE TRUCKING
CONTENTS
Counsellor Columnists
6
Bruce Richards, President / président
Private Motor Truck Council of Canada
Association canadienne du camionnage d’entreprise
7
Kevin Riley, Chairman / président du Conseil d’administration
Private Motor Truck Council of Canada
Association canadienne du camionnage d’entreprise
8
Gary Petty, President and CEO / président et chef de la Direction
National Private Truck Council
Association nationale du camionnage d’entreprise
Features
11
Trucking’s Tough Balancing Act
By Lisa Kopochinski
14
Risky Business
By Kenton Smith
19
22
26
28
30
34
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2010 PMTC Conference Brochure
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President
Buyers’ Guide
Kevin Brown
Vice President
Advertisers Index
Robert Thompson
Branch Manager
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Published April 2010
Publication Mail Agreement #40787580
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PMTC President’s Report /
le mot du président, ACCE
By / par Bruce J. Richards, President / président
Private Motor Truck Council of Canada / Association canadienne du camionnage d’entreprise
I
t has been a year of turmoil on many fronts for the
trucking community.
Of course the biggest issue for everyone was
the recession, which put a great deal of stress on fleet
operators in both the for-hire and the private sector.
At PMTC’s 2009 conference several fleet managers
presented their plans for cost containment during
recessionary times, and sharing that information was
enormously helpful to their peers.
We have also wrestled with regulatory issues such as
mandatory speed limiters, and an almost universal ban on
using hand-held communication devices while driving.
And now we may be faced with perhaps the most
controversial of all the recent changes: mandatory electronic on-board recorders.
In a 2009 magazine article I wrote “There are those
who use EOBR’s and swear by them; those who use
them and swear at them; and those that don’t want
anything to do with them.”
Many premium carriers, private and for-hire, use
them and swear by them; others hold different views,
including the infringing-on-my-rights crowd.
But it certainly looks like we are heading toward
some level of mandatory EOBR’s in North America. The
U.S. DoT and Canada’s CCMTA are both considering
the question seriously.
Just what form such a rule would take is still being
debated; whether it should only apply to carriers with
multiple infractions and/or poor safety records, or
whether it would apply universally seems to be the
discussion point.
But we may have moved past the debate about the
benefits of EOBR’s. So if you’re not already a convert, I
suggest you get ready.
L
’industrie du camionnage a connu une année de bouleversements à plusieurs chapitres.
La récession a, bien évidemment, touché l’ensemble du pays,
imposant un stress énorme aux exploitants de flottes tant dans les
secteurs du transport pour autrui qu’au privé. Lors de la conférence de
l’ACCE de 2009, plusieurs gestionnaires de flottes ont fait état de leurs
stratégies pour favoriser la limitation des coûts en période de récession ;
ce partage de renseignements a énormément bénéficié à leurs pairs.
Nous avons également été confrontés à des enjeux visant l’application
des règlements, notamment la réglementation obligatoire des limites de
vitesse et l’interdiction à l’échelle presque mondiale de l’utilisation au
volant des appareils de communication portatifs.
Et maintenant, nous risquons de faire face à un changement encore
plus controversé que les précédents : les enregistreurs de bord électroniques obligatoires.
En 2009, j’ai écrit dans un article « Il y a ceux qui utilisent les
enregistreurs de bord électroniques obligatoires et ne jurent que par
eux, ceux qui les utilisent et qui jurent à cause d’eux et ceux qui ne
veulent rien savoir d’eux ».
Tandis que plusieurs flottes de premier plan, privées et des secteurs
du transport pour autrui, les utilisent et sont vendus à ces appareils,
d’autres adoptent des points de vue différents et invoquent même
l’atteinte aux sacro-saintes libertés individuelles.
Malgré tout, il semble que l’Amérique du Nord ne pourra échapper à
un certain degré d’utilisation obligatoire des enregistreurs de bord électroniques. Le Department of Transport américain et le Conseil canadien
des administrateurs en transport motorisé étudient le dossier de très près.
Reste à savoir quelle forme prendra un tel règlement. Le débat est
ouvert. Devra-t-on ne l’appliquer qu’aux compagnies de transport ayant
accumulé des infractions ou qui ont un mauvais dossier de sécurité ou
l’imposer de façon générale ? Voilà la question.
Nous n’avons peut-être pas considéré tous les avantages des enregistreurs de bord électroniques obligatoires. Alors si vous n’êtes pas déjà
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For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
PMTC Chairman’s Message /
le mot du président du Conseil d’administration, ACCE
By / par Kevin Riley, Chairman / président du Conseil d’administration
Private Motor Truck Council of Canada / Association canadienne du camionnage d’entreprise
T
o say the year has gone by in a hurry almost
seems contradictory given what fleet managers
have endured in this year of recession. For many
of us it was a long and stressful time, but we are beginning to see positive signs of an economic turnaround.
And as we look ahead to a return to what we might
consider to be normality we can also look forward to
the PMTC’s annual conference. You can read all about
it in this issue, and I’m certain you will find the program
to be an exciting one.
First, we have a new venue (for us). After several
successful years in Niagara-on-the-Lake we have
relocated the 2010 conference to the fabulous Kingbridge Conference Centre, in King City, minutes north
of Toronto. We selected this venue for its many guest
amenities, its proximity to the Toronto airport, and of
course, for its first-rate conference facilities. You will
truly enjoy your stay.
Once again the conference will provide the learning
and networking opportunities that attendees have
come to expect at PMTC events. We will cover a wide
range of topic matter under two major themes: Driver
Wellness and Managing the Business.
When you have reviewed the agenda in this issue
of The Counsellor I know that you will agree with
me when I say that every year the PMTC conference
provides the single best learning opportunity for the
private fleet community. This conference will be no
exception.
Come out and join us on June 18. I look forward to
seeing you there.
D
ire que 2009 s’est écoulée rapidement semble presque
contradictoire compte tenu de ce que les gestionnaires
de flotte ont enduré au cours de cette année de récession. Pour la plupart d’entre nous, ce fut une période stressante, mais nous commençons à reconnaître des indices positifs de reprise économique.
Alors que nous pouvons envisager un retour à ce que
nous considérons comme normal, nous nous préparons à la
conférence annuelle de l’ACCE. Le présent numéro contient de
l’information à ce sujet et je suis convaincu que vous trouverez
le programme intéressant.
Mentionnons d’abord que l’endroit a changé. Après plusieurs
années de réussite à Niagara-on-the-Lake, la conférence se
tiendra cette année au fameux Kingbridge Conference Centre,
à King City, à quelques minutes au nord de Toronto. Nous avons
choisi cet emplacement à cause de ses nombreux attraits pour
les clients, sa proximité de l’aéroport de Toronto et, évidemment, ses installations de première classe pour les conférences.
Vous apprécierez sûrement votre séjour.
Encor cette année, la conférence sera l’occasion de fournir
les possibilités d’apprentissage et de réseautage auxquels les
participants sont en droit de s’attendre des événements de
l’ACCE. Nous couvrirons un large éventail de sujets sous
deux grands thèmes : le mieux-être des chauffeurs et la
gestion des affaires.
Lorsque vous aurez parcouru l’ordre du jour dans le présent
numéro de The Counsellor, vous conviendrez comme moi que
la conférence de l’ACCE constitue chaque année la meilleure
occasion d’apprentissage pour la communauté des flottes de
camionnage privées.
C’est donc un rendez-vous pour le 18 juin prochain !
Service. Anywhere. All the time.
7
The Counsellor • Spring 2010
NPTC President & CEO’s Message /
le mot du président et chef de la Direction, ANCE
By / par Gary Petty, President and CEO / président et chef de la Direction
National Private Truck Council / Association nationale du camionnage d’entreprise, Washington, D.C.
National Driver All-Stars
Chauffeurs de camions toute étoile
Last year, the National Private Truck Council (NPTC)
recognized 12 individual private fleet truck drivers as
National Driver All-Stars. The award honours those
drivers who demonstrated high performance against
their peers throughout the country based on customer
service, safety, adherence to company standards, regulatory compliance, and community service.
These drivers embody all the characteristics, skills
and attitudes that are the heart of what enables the
private fleet to continue to deliver exceptional levels of
customer service. They are ambassadors, not only for
their company, but for the entire private fleet community. We are honoured to recognize these private fleet
drivers for meeting high performance standards in the
fields of customer service, safety and compliance.
NPTC initiated the National Driver All-Stars program
to recognize those drivers of NPTC fleet member
companies based on how they perform against their
own internal customer service metrics. Specific
measures of the recognition include:
• Customer service (uniform/appearance; on-time
deliveries; attitude/conduct; customer feedback;
loading/unloading; co-operation)
• Safety (number of DOT reportable accidents; number
of OSHA reportable injuries; number of traffic violations verified by current MVR)
• Compliance with company standards (attendance, attendance at safety meetings, training, paperwork, etc.)
• Regulatory compliance (hours of service, DVIR,
MVR, etc.)
• Community service
Drivers that meet or exceed the standards will
be evaluated on the merits of their eligibility against
internal corporate standards. The eligibility guidelines
recognize that standards vary company to company.
This program recognizes a driver’s performance against
the internal high standards of the member company as
opposed to some arbitrary industry standard.
Drivers selected for recognition in the 2010 NPTC
National Driver All-Stars group will be announced and
honoured at a Special Luncheon to be held in conjunction with NPTC National Safety Conference, September
9-10, 2010, at the Hyatt Dulles Hotel just outside of
Washington, D.C.
If you are interested, please visit the NPTC website at
www.nptc.org for a complete list of rules and regulations.
L’an dernier, l’Association nationale du camionnage d’entreprise
(NPTC) a reconnu douze chauffeurs de camions toute étoile.
Ils ont reçu un prix attribué aux chauffeurs qui ont fait montre
d’un excellent rendement par rapport à leurs pairs à l’échelle
du pays au chapitre du service client, de la sécurité, du respect
des normes d’entreprise, de la conformité aux règlements et du
service à la collectivité.
Ces chauffeurs possèdent toutes les caractéristiques, compétences et attitudes qui animent toute flotte privée désireuse de
donner le meilleur service qui soit à sa clientèle. Ce sont des
ambassadeurs non seulement pour leur entreprise, mais aussi
pour toute l’industrie du camionnage d’entreprise. Nous sommes
honorés de souligner ces chauffeurs de flotte privée qui ont
atteint des niveaux élevés de rendement sur les plans du service
client, de la sécurité et du respect des normes.
Le NPTC a lancé le programme des chauffeurs de camions
toute étoile pour reconnaître les chauffeurs des compagnies
membres de l’Association pour leur rendement par rapport à
leurs propres critères internes de service client. Parmi les critères
selon lesquels ils sont jugés, mentionnons :
• Service à la clientèle (uniforme/tenue ; livraisons dans les temps
; attitude/manières ; commentaires des clients ; chargement/
déchargement ; collaboration)
• Sécurité (nombre d’accidents signalables au ministère des
Transports ; nombre de blessures signalables à l’Occupational
Safety and Health Administration ; nombre d’infractions au
Code de la route vérifié par le MVR actuel)
• Respect des normes de la compagnie (assiduité, présence aux
réunions de sécurité, formation, administration, etc.)
• Conformité aux règlements (heures de service, DVIR, MVR, etc.)
• Bénévolat au sein de la collectivité
Les chauffeurs qui respectent ou qui surpassent les normes
seront évalués selon leur admissibilité comparativement à ces
normes internes d’entreprise. Les directives d’admissibilité
reconnaissent que les normes varient d’une entreprise à l’autre.
Le programme évalue le rendement d’un chauffeur selon les
critères internes exigeants d’une compagnie membre et non par
les normes arbitraires de l’industrie.
Les chauffeurs primés pour le Programme des chauffeurs de
camions toute étoile 2010 du NPTC verront leur nom dévoilé lors
du Banquet spécial qui se tiendra conjointement avec la Conférence sur la sécurité nationale du NPTC, les 9 et 10 septembre
2010, au Hyatt Dulles Hotel, situé tout près de Washington (D.C.).
Si vous êtes intéressé, rendez-vous sur le site du NPTC au
www.nptc.org pour obtenir la liste des règlements en vigueur.
8
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
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For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
Trucking’s Tough
Balancing Act
Companies
must juggle
numerous balls
when overseeing
costs in today’s
economy
By Lisa Kopochinski
W
ith frugality the new way
of life to survive in this
tough economy, companies
must continue to look for ways to
reduce costs, yet still maintain high
levels of customer service. The drive to
reduce costs has taken different forms
for fleets, and some PMTC members
shared their approaches at a recent
PMTC conference.
Strategizing route and freight loads,
regular maintenance, driver training
and safety are just some of the areas
being stringently focused on to keep
costs in line for 2010 and beyond.
For Maple Leaf Consumer Foods,
one of the company’s biggest challenges is maintaining a competitive
rate with a reduction in volume.
“We do this by combining freight
on a multi-drop load and looking
for opportunities to partner with
customers that have transportation
networks and systems in place to
take on some of the transportation
responsibility,” explains Kevin Riley,
senior director of distribution opti-
mization for Maple Leaf in Kitchener,
Ont. “We can also adjust our delivery
frequency, so instead of going to a
particular region five days a week, we
scale back to three days a week.”
The last two years have been tough
for Maple Leaf, just as it has for many
other companies.
“The economic challenges were
obviously our greatest hurdle, and
we overcame this by reviewing our
entire fleet operation to streamline
costs wherever possible,” says Mark
Mostacci, national safety, compliance
and training officer for the TDL Group
Corp., also known as Tim Hortons.
“This included a complete review
of routing. Modifications were made
in all five fleets across Canada, wherever possible, to improve equipment
utilization. This resulted in the implementation of resident driver programs
in Edmonton and Sudbury.”
TDL also implemented extended
delivery window times to include
deliveries into the evenings in the
Kitchener-Waterloo and Ottawa areas.
11
The Counsellor • Spring 2010
At Maple Leaf, Riley says the
company is striving to improve its
overall service level to customers in
such areas as on-time delivery and fill
rate. This can be a definite balancing
act, but he remains confident that
there will be an upswing in volume
and gradual growth over the next 12
to 18 months.
“We also look for opportunities to
redesign the packaging to allow us
to safely stack product higher, while
ensuring that it doesn’t get damaged
in transit,” explains Riley.
Drivers Help Lower Costs
In addition to rerouting and freight
loads, driver training and safety
continues to play a major role for
many companies.
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“It is critical to keeping our costs
down as we invest in our workforce
and train them on how to drive the
piece of equipment that they have
today,” stresses Riley. “It’s important
to understand what’s happening on
the road so that drivers can give us
the opportunities. They see where
the efficiencies are out there.”
Mostacci cites driver safety as
TDL’s number one training focus as
this leads to better driver performance. The company’s extensive driver
training and mentoring program
helps prepare its newly hired drivers
for life, especially since there is excessive interaction with the public at its
many Tim Hortons stores.
“We assist our drivers with ongoing
retraining when required, and we
utilize third-party training — Markel
FACTS defensive driving system —
when needed. This program helps
reduce insurance costs, as well as
improve our overall carrier safety
ratings, and demonstrates a commitment to safety with our driver teams
across Canada.”
When it comes to fuel conservation, TDL’s Mostacci says some of the
best efforts include driver training.
“Especially GHG emissions in conjunction with progressive shifting, and
reducing speed limits to 95 KPH. We
reduced our carbon footprint by over
2 million kg in 2009 by implementing
these strategies across Canada.”
TDL is also implementing automated transmissions in its Class
8 trucks in 2010 (Volvo I-Shift)
to help reduce fuel consumption/
GHG emissions.
When it comes to the importance
of tire maintenance, John Overing,
heavy truck tire segment manager
for Michelin in Laval, Que., says there
are six factors that can cause tires
to severely impact fuel mileage —
low air pressure, high air pressure,
missing valve caps, dual mismatch air
pressure, dual mismatch height, and
irregular wear.
“Installing low-rolling resistance
12
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
tires provides the highest level of
savings, followed by aerodynamic
device,” he says. For example, every
three per cent reduction in rolling
resistance can translate to a one per
cent fuel-economy improvement.
Mostacci adds that equipment
specifications are also critical to
ensuring maximum fuel efficiency is
attained, so the use of aerodynamic
devices on tractors such as roof
farings, aerodynamic bumpers and
cab extender farings go a long way to
helping achieve this.
“We currently spec all these
devices on our trucks and will be
adding tank side farings to our trucks
for our upcoming order of 40 class
8 tractors in 2010,” says Mostacci.
“Also, tractor fifth-wheel placement
is critical since the gap between
the trailer and tractor should be as
minimal as possible to reduce ‘drag’,
but to do so you must also ensure
tractor front and rear-axle weights are
not affected by this.”
Don’t Cut Too Much
It would seem that following best
practices is a no-brainer. Yet some
companies are guilty of cutting
corners too much. For those that
neglect best practices, the negative impact can sometimes be insurmountable.
For instance, reducing the amount
spent on preventive maintenance
may provide short-term savings, but
will cost you more in repairs and
downtime in the end.
“In the case of tires, failure to regularly check air pressures will result in
reduced tread life as well as higher
fuel costs,” says Overing. “Low pressures can also affect the life of the
casing, reducing the number of times
it can be retreaded.”
Vehicle suspension and alignment
are also areas that, if overlooked, will
lead to premature or irregular wear.
Additionally, neglecting maintenance
procedures can result in safety issues.
Proper wheel end maintenance is
extremely important in ensuring
not only the safety of the driver, but
passengers as well.
While the economy and industry
remain tough right now, PMTC
members remain optimistic and will
continue to find ways to lower costs
while maintaining high levels of
customer service.
“My personal hope and the hope
of anyone truly dedicated to the long-
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This project is funded by the
Government of Canada’s Sector Council Program.
3231_CTHRC_Pub_Ad_Learning_ART3.indd 1
The Counsellor • Spring 2010
term success of the trucking industry
is a quick and smooth recovery from
last year’s recession,” adds Mostacci.
“I strongly believe only those
companies committed to excellence
in both fleet and customer services
survived the difficult landscape in
2009. So, as long as they maintain
their commitment in these areas, they
will continue to thrive in the future.”
13
9/11/09 2:48:31 PM
Risky
Business
By Kenton Smith
Are you really insured for the worst?
14
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
W
hat happens if someone in
your senior management
ranks gets hit by a bus or a
long term illness?
The answer to that may depend on
how well you prepared for the possibility, and the trucking industry, like
any other industry, is subject to these
everyday concerns.
Hence the importance of sound
insurance and contingency planning.
Yet insurance experts experienced
with the Canadian trucking business
will tell you: don’t necessarily assume
there are no chinks in your armour.
For a start, if your company uses
owner operators you should be certain
that they have adequate coverage.
“They’d better,” says Anne Nicoll,
senior vice president at Marsh Canada
Limited, “that is, unless you want to
potentially inherit responsibility for
work-related accidents.”
Indeed, according to Nicoll’s
fellow senior vice president, Greg St.
Croix, third-party coverage ought to
be at least equivalent to that offered
by Workers’ Compensation Boards.
And now here’s an even bigger
consideration: in the wake of the
swine flu, are you prepared for a
pandemic that could sideline a large
number of your employees?
“Most companies aren’t,” says
Scott Ashley of Associate Marketing
International. (AMI) “In the case of
swine flu,” he says, “the vaccine has
made people think they’ve simply
dodged a bullet.”
According to Gayle Mitcham, vice
president at Marsh, statistics clearly
show preparation can help save a
business in such an emergency —
and indeed, many companies today
have crisis management and response
plans in place.
Yet many actual plans are scattershot. “Most companies,” says Ashley,
“simply aren’t organized. They may
have convened committees and held
meetings, but are all over the place
when something actually hits.”
This was first revealed during the
SARS epidemic. “Many companies
were caught off guard and were not
prepared at all,” Ashley says.
According to Mitcham, it seems that
larger companies had done some planning, smaller companies not. “And I’ll
bet,” she continues, “that it probably
remains the same today.”
“They’ve been ignoring the inevitable,” St. Croix says. “It’s not a question of if, but when.”
As far as emergency insurance
coverage goes a company can get
coverage under a business continua-
tion plan, Mitcham explains, but
pandemic planning must be a
specific part of the package. “I would
strongly advise people to be sure of
this,” she declares.
This provides one answer to a
critical question: What makes for an
effective pandemic plan? What goes
into it?
Take the plan that Absolute
Marketing built for Challenger
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National certification helps establish standards for safe professional practices
with increased recognition for you, and positive direction for the
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Use our easy three step process to get certified.
Highlight your expertise, competence and professionalism
with the Professional Driver Trainer Certification Program.
Apply online now at www.cthrc.com.
Our Industry. Your Council!
This project is funded by the
Government of Canada’s Sector Council Program.
15
3231_CTHRC_Pub_PDTCP_Ad_ART2.indd 1
The Counsellor • Spring 2010
9/11/09 2:46:12 PM
Belleville: 538 Grills Road, Belleville, ON N1T 1Z6
Cambridge: 410 Pinebush Road, Concord, ON L4K 3Z3
Milton: 8155 Lawson Road, Milton, ON L9T 5E5
Head Office: 36 Cardico Dr., Gormley ON L0H 1G0
Tel.: (905) 760-7503 Fax: (905) 760-9501
TollFree: 1-866-482-5311
[email protected]
Roadranger Marketing
Eaton’s Medium-Duty Hybrid Drive System
Delivers up to 60% fuel savings while reducing emissions as compared to a conventional
drivetrain. Ideally suited for City Delivery, utility, Telecom, Municipal and many other aplications
that require repeated starts and stops, along with engine off PTO worksite operations
Discuss this option with your OEM Sales representative for your next purchase
Trucking. “It addressed every facet of
the business,” Ashley says. Not only
that, it’s been approved by the Private
Motor Truck Council of Canada,
which is now making the plan available to its members.
“People want to know how do you
build a plan?” Ashley continues. “When
you’re caught off guard, you’re scrambling. This kit gives companies the
template to go about organizing an
emergency response plan in a sequential fashion.” As Mitcham says, there
ought to be response plans for each
department, with developed and documented strategies.
As Ashley explains, the overriding
concern should be that companies
have to be sure they can keep the
clients they already have. “If you can’t
continue to deliver,” he says, “your
clients will find someone who can.”
Hence one of the most critical
steps in developing such a plan is
identifying the critical, essential and
supportive elements of one’s human
resources. The questions to address
“If a pandemic hits,
a crisis management
team should have a
communications plan
ready to go — for
creditors, business
partners, and of
course the media”
— Gayle Mitcham,
vice president, Marsh
DC/DC Converter (optional)
800-826-4357
www.roadranger.com
are: What if people start getting sick?
How will things continue to get done?
“Part of the planning process,”
Mitcham says, “is to anticipate that
you could have a large number of
indisposed workers.”
A
crucial
related
element,
according to Nicoll, is awareness of
potential costs. For example, an operation may have a disability plan that
picks up the cost of sick employees,
as well as allowing payroll to cover
replacement workers.
16
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
Insurance-wise, Mitcham adds that
business interruption insurance may
be obtainable if an operation has to
shut down.
And then there are other concerns
to be considered. Asks Mitcham,
“What about employees who aren’t
sick, but refuse to come into work
because of perceived risk? How do
you deal with the how’s and when’s
with paying employees?”
Such considerations are precisely
smaller operations are concerned,”
Nicoll says, “the WCBs are generally
the industry default for cases of accident and injury; however, if a worker
gets a bug — unless they can prove
they got it while on the job — it falls
under the category of non-occupational illness.”
What are a worker’s options then?
One way of compensating for any
pay loss, Nicoll explains, would be
through a company disability plan;
another would be through collecting
on any employment insurance plan
being paid into.
(As for group benefits, Nicoll
advises that there are some
specialty carriers in the industry,
catering to smaller businesses;
some industry associations may
at times also offer group plans
through a private carrier.)
It’s all in the preparation. What
are you ready for?
Hence one of the
most critical steps
in developing such
a plan is identifying
the critical, essential
and supportive
elements of one’s
human resources.
The questions to
address are: what if
people start getting
sick? How will things
continue to get done?
what AMI’s Pandemic 101TM Business
Toolkit is intended to address. What
can be expected of government and
public health providers? How do
you monitor developments in the
pandemic? What about travel advisories and policies for employees? The
kit provides the relevant links for all of
these. (For more information on AMI’s
Pandemic 101 visit www.pmtc.ca
and look under “Latest News.”)
And what about the matter of
public perception? “If a pandemic
hits,” Mitcham says, “a crisis management team should have a communications plan ready to go — for creditors,
business partners, and of course the
media. Yet she is less sure whether
companies have actually developed
media management strategies.”
Workers also need to be aware of
what will happen to them. “As far as
17
The Counsellor • Spring 2010
=
WS/MC-A-358. Specifications are subject to change without notice. Western Star Truck Sales, Inc. is registered to ISO 9001:2000 and ISO 14001:2004.
Copyright © Daimler Trucks North America LLC. All rights reserved. Western Star Truck Sales, Inc. is a subsidiary of Daimler Trucks North America LLC, a Daimler company.
4007_WST_HIghway2pBW_PMTCcounsellor.indd 1
=
Never
compromise.
CAB SIZE
Welcome to the roomiest, most
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A rock-solid frame. Extreme-duty
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No bolt-on extensions. No unnecessary
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Because a truck that lasts longer
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TRADITION
A heritage of rugged reliability.
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wESTERNSTAR.COm/1701
3/15/10 3:25:04 PM
IT’S YOUR MESSAGE.
GIVE IT
THE EDGE.
A
fter twenty-three years in the associationpublishing field, Kevin Brown and I decided
eight years ago to establish MediaEdge Publishing.
We wanted to use our skills, knowledge and love
of publishing to build a business with a focus on
providing exemplary customer service and leading
edge association communication solutions.
Today, MediaEdge is the leader in quality custom
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For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
21
The Counsellor • Spring 2010
22
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
23
The Counsellor • Spring 2010
Name:
Name:
Title:
Title:
Company:
Company:
Address:
Address:
City:
City:
Phone:
Phone:
Additional registrants:
Province:PC:
Email:
Province:
Email:
Additional registrants:
1.
1.
3.
3.
2.
2.
4.
4.
_______
_______
_______
_______
_______
_______
PC:
_______
I: Driver
Part I:You
Obstructive
Sleep Apnea - What You Need to Know
Seminar I: Driver Wellness
Part I:Seminar
Obstructive
SleepWellness
Apnea - What
Need to Know
_______
Seminar
II: Driver
Wellness
Part
Professional
Health Advice for Your Driving Team
Seminar II: Driver Wellness
Part II:
Professional
Health
Advice
forII:
Your
Driving Team
_______
PMTC
Huron
Services
Driver
Hall
of
Fame
Lunch
PMTC - Huron Services Driver Hall of Fame Lunch
_______
Seminar
BusinessModel
Part I: The Business Excellence Model
Seminar III: Managing the
Business
Part I:III:
TheManaging
Business the
Excellence
_______
Seminar
Managing
Business
Part II: Preparing for a Facility Audit
Seminar IV: Managing the
Business
Part II:IV:
Preparing
forthe
a Facility
Audit
_______
Chairman’s
Dinner
and
Awards
Presentation
Chairman’s Dinner and Awards Presentation
$445 + GST = $467.25
$445$495
+ GST+=GST
$467.25
= $519.75
$495 + GST = $519.75
Fee includes all events and meals
Fee includes
all events
and meals
Fee includes
all events
and meals
Fee includes all events and meals
$157.50
$150 $150
+ GST+=GST
= $157.50
y
y
Spousal Plan
$150 + GST$150
= $157.50
+ GST = $157.50
$150 + GST = $157.50
Spousal Plan
$150 + GST = $1
Card #: ____________________________________________
Card #: ____________________________________________
Expiry: ____________________ Expiry: __________
makeTruck
cheque
payable
Private Motor Truck Council of Canada
Or make cheque payable to: PrivateOr
Motor
Council
of to:
Canada
Note:
Those
cancelling
will Those cancelling prior to J
Road
West,
Suiteprior
11 to June 1, 2010,Note:
1155 North Service Road West, Suite1155
11 North Service
be entitled to a refund less a $
be 3E3
entitled to a refund less a $50.00 processing
Oakville,
ON
L6M
Oakville, ON L6M 3E3
fee. No refunds will be offered af
fee. No refunds will be offered after June 1, 2010.
SUBMIT BY EMAIL
SUBMIT BY EMAIL
24
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
The Bridge to the 21st Century
L
ike all successful organizations, the Private
Motor Truck Council of Canada improves
by adapting to change. The effectiveness of
these changes depends totally upon the commitment of the private trucking community and its suppliers to their own future. Several years ago the council
sought investment to continue providing programs and
services and to make sure its voice remains strong, clear
and persuasive.
The “Bridge to the 21st Century Fund” was created to:
• Build an operating reserve to allow the council to continue to promote the special interests of the private
trucking community and to continue the provision of
valuable services and programs;
• Continue our commitment to the Canadian Trucking
Human Resources Council to ensure the development
of a skilled worker pool for the future;
• Defray legal and administrative expenses involved in
making briefs and presentations to government;
• Be a one-time campaign fund to provide the momentum
to carry PMTC into the 21st Century.
A number of supporters responded to the challenge,
and in doing so, became members of a very special group
of PMTC supporters. On this page you’ll see the companies that have already made this commitment — we
extend our thanks on behalf of the entire membership.
Bruce J. Richards
Bruce
Richards
President,
PMTC
President, PMTC
26
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
The
Solution to
Recruiting and Staffing
Montreal, QC
Toronto, ON
Vancouver, BC
Halifax, NS
Moncton, NB
Ottawa, ON
1-888-4Unique
www.uniquepersonnel.com
!
w
o
N
s
U
Join
The PMTC is the only Canadian association dedicated to the interests of private fleet operators.
We offer forums for fleet operators and suppliers to exchange views and resolve issues together, and we
are at the forefront in representing your interests to government, protecting
your rights, and supporting the needs of private carriers.
Visit our website at
PMTC publications and seminars will keep you abreast of what you need
www.pmtc.ca
to know to work successfully in the private trucking community. And as a
special benefit, our position in the North American Private Truck Council gives members a window on
private trucking activities in the U.S.A. and Mexico.
Complete and fax this information request form to receive a no-obligation membership kit.
Please send me
a free no-obligation
membership kit
❑
Mail to:
The Private Motor Truck
Council of Canada
1155 North Service Rd. W.
Suite 11
Oakville, ON L6M 3E3
Or Fax to: 905-827-8212
Name
Title
Company
Address
City
Province/State
Telephone (
)
PC/ZIP
Fax (
Email
)
Website
!
w
o
N
s
U
n
i
Jo
(Fill in the numbers)
I am:
a fleet operator
 with
❑
a personnel agency ❑
 with
an equipment lessor ❑
 with
an industry supplier ❑

tractors
drivers
trailers
st. trucks
others
other leased personnel
units
28
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
RESPECTED SERVICE
PROVEN PRODUCTS
Two
powerful
of
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fuel
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Truck and Bus Suspensions
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FOR MORE INFORMATION, CALL 1 . 800 . 552 .
PETERBILT MOTORS COMPANY, A DIVISION OF
BUCKLE-UP FOR SAFETY.
C l a s s
Pa ys
WWW.PETERBILT.COM
29
The Counsellor • Spring 2010
BUYE
RS’
GUID
PMT
C is
nize
those pleased t
o
comp
mark
anies
ed
as va
lued
mem
bers.
recog
E
30
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
BUYERS’ GUIDE
Drivetrains
Leasing Equipment
PeopleNet
2233 Argentia Road
Mississauga, ON L5N 2X7
Catherine Luzena
Tel: 905-812-2396
[email protected]
www.ryder.com
1107 Hazeltine Boulevard, Suite 350
Chaska, MN 55318
Meghan AuBuchon
Tel: 888-346-3486
Fax: 952-368-9320
[email protected]
www.peoplenetonline.com
Roadranger Marketing
2160 Williams Parkway
Brampton, ON L6S 5X7
Mike Sharpe
Tel: 905-790-4331
Fax: 905-790-4344
[email protected]
www.roadranger.com
Personnel
Fleet Management
Services
Fleet Services
DC/DC Converter (optional)
Unique Personnel Services Inc.
455 Fenelon Boulevard, Suite 210
Dorval, QC H9S 5T8
Paul Christie
Tel: 514-633-6201
Fax: 514-633-0991
[email protected]
800-826-4357
www.uniquepersonnel.com
TRANSCOM Fleet Services Inc.
Box 3204
Sherwood Park, AB T8H 2T2
Roy Craigen, President
Tel: 780-449-7200
Fax: 780-449-6986
[email protected]
www.TRANSCOMFleetServices.com
Graphics
www.roadranger.com
Easy Belt Roller
(Flatbeds)
Securitrim 2002
1295 – 46th Avenue
Saint Georges, QC G5Y 5B9
David Russell
Tel: 418-226-4961
Fax: 418-228-9550
[email protected]
www.securitrim.ca
Twin City Graphics Inc.
350 Shirley Avenue, Unit 3
Kitchener, ON N2B 2E1
Jason Schwindt
Tel: 519-743-2202, ext. 226
Fax: 519-570-4503
[email protected]
www.twincitygraphics.com
Human Resources Council
Canadian Trucking Human
Resources Council
Ryder Canada
Lighting
Truck-Lite Co. Inc.
310 E. Elmwood Avenue
Falconer, NY 14733
Ed Ruediger
Tel: 716-969-7981
Fax: 716-665-6403
[email protected]
www.truck-lite.com
Management Labour &
Employment Lawyers
Crawford Chondon & Partners LLP
2 County Court Boulevard, Suite 430
Brampton, ON L6W 3W8
Janice Morris
Tel: 905-874-9343
Fax: 905-874-1384
[email protected]
www.ccpartners.ca
Rust Control
Krown
203-720 Belfast Road
Ottawa, ON K1G 0Z5
Tel: 613-244-4800
Fax: 613-244-4535
[email protected]
www.cthrc.com
35 Magnum Drive
Schomberg, ON L0G 1T0
Craig Shuttleworth
Tel: 905-939-8750
Fax: 905-939-8710
[email protected]
www.krown.com
Human Resources &
Employment Services
Tires
Huron Services Group Ltd.
Michelin North America
(Canada) Inc.
A CPC LOGISTICS COMPANY
418 North Service Road East, Suite 3C
Oakville, ON L6H 5R2
John Thomson
Vice President Canadian Operations
Tel: 1-800-92HURON or 905-845-4075
Fax: 905-845-4802
[email protected]
www.callcpccanada.com
3020 Avenue Jacques-Bureau
Laval, QC H7P 6G2
John Overing
Tel: 800-361-0084
Fax: 450-978-7590
[email protected]
www.michelin.ca
31
The Counsellor • Spring 2010
BUYERS’ GUIDE
Trailer Suspension Gear
GTA Trailer Rentals Inc.
36 Cardico Drive
Gormley, ON L0H 1G0
Jason Ciciretto
Tel: 905-888-6363
Fax: 905-888-6061
[email protected]
www.gtatrailer.com
SAF – Holland Canada
595 Athlone Avenue, P.O. Box 1639
Woodstock, ON N4S 0A8
Paul Robb
Tel: 519-537-2366
Fax: 519-537-7913
[email protected]
www.thehollandgroupinc.com
Select Trailer Sales Ltd.
Trailers, Rentals, Sales &
Leasing
Action Trailer Sales Inc.
2332 Drew Road
Mississauga, ON L5S 1B8
Holly Hunter
Tel: 905-678-1444
Fax: 905-678-1566
[email protected]
www.actiontrailersales.com
6145 Netherhart Road
Mississauga, ON L5T 1G5
Jamie Ferguson
Tel: 866-850-1115
Fax: 905-696-9805
[email protected]
www.selecttrailer.ca
Trucks
PACCAR of Canada Ltd.
6711 Mississauga Road, Suite 501
Mississauga, ON L5N 4J8
Greg Grabinsky
Tel: 905-858-7097
[email protected]
www.paccar.com
Truck Manufacturers
Mack Trucks
2100 Derry Road West, Suite 410
Mississauga, ON L5N 0B3
Mark Laine
Tel: 289-998-0071
Fax: 289-998-0065
[email protected]
www.macktrucks.com
Just when you think
you’ve reached your limit,
We say, “Step on it.”
Who says you should put limits on efficiency, safety, compliance or customer
service? Working together with PeopleNet, you can be 33% safer and more
compliant* while saving $5,000 per truck** on average. To learn how PeopleNet
has helped other fleets perform above and beyond the rest, call 888.346.3486,
option 3. Also ask for Blue Paper “Safety: The Trucking Industry’s New Frontier.”
* 28.1% fewer vehicle out-of-service events, 32.4% fewer driver out-of-service events and 37.8% fewer moving
violations when compared against Canada benchmarks.** Based on PeopleNet Professional Services engagements.
32
10-PEC-002 Counsellor HlfPgSprd.indd 1
For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
BUYERS’ GUIDE
Volvo Trucks Canada Inc.
2100 Derry Road West #410
Mississauga, ON L5N 0B3
Paul Kudla
Tel: 226-251-3003
Fax: 226-251-3003
[email protected]
www.volvotruckscanada.com
Truck Sales/Leasing
Location Brossard Inc.
2190 Hymus Boulevard
Dorval, QC H9P 1J7
Patricia Guilbeault
Tel: 514-367-1343
Fax: 514-364-9790
[email protected]
www.brossard.com
Truck Bodies and Trailers
Flexi-Van Canada Ltd.
Archer Truck Services Ltd.
260 Dunkirk Road, RR#6
St. Catharines, ON L2R 7K6
Bob Butter
Tel: 905-685-6532
Fax: 905-685-6119
offi[email protected]
www.archertruckcentres.com
62 Medula Avenue
Toronto, ON M8Z 5L9
John Knight
Tel: 416-236-0175
Fax: 416-236-1023
[email protected]flexi-van.com
www.flexi-van.om
WESTERNSTAR.COM/HWY-COUNSELLOR
Western Star Trucks
12120 Telegraph Road
Redford Township, MI 48239
Akbar Ghous
Tel: 313-592-4236
Fax: 313-592-4247
[email protected]
www.westernstartrucks.com
WS/MC-A-310. Specifications are subject to ch
without notice. Western Star Truck Sales, Inc
registered to ISO 9001:2000 and ISO 14001:2
Copyright © Daimler Trucks North America LLC. A
reserved. Western Star Truck Sales, Inc. is a subsi
Daimler Trucks North America LLC, a Daimler com
a mobile communications and onboard computing company
©2010 PeopleNet Communications Corporation.
3/3/10 12:00 PM
The Counsellor • Spring 2010
33
the
COUNSELLOR
PMTC is pleased to recognize those companies marked
Action Trailer Sales Inc. 34
www.actiontrailersales.com
Archer Truck Services
...................................................... 33
www.archertruckcentres.com
Canadian Trucking
Human Resources Council .....13 & 15
www.cthrc.com
Crawford Chondon &
Partners LLP.................................... 17
www.ccpartners.ca
Flexi-Van Canada Ltd. .................... 34
www.flexi-van.com
GTA Trailer
Rentals Inc. .................................... 14
www.gtatrailer.com
Location Brossard Inc.
.....................................................6-7
www.brossard.com
Mack Trucks
...............................Inside Front Cover
www.macktrucks.com
Michelin Canada
.........................3 & Inside Back Cover
www.michelin.ca
PACCAR of Canada Ltd.
..................................................... 29
www.paccar.com
PeopleNet ...............32-33
www.peoplenetonline.com
Huron Services
Group Ltd. ..........Outside Back Cover
www.callcpccanada.com
Roadranger Marketing
...................................................... 16
www.roadranger.com
Krown .............................................. 9
www.krown.com
Ryder Canada ............... 5
www.ryder.com
6145 Netherhart Road, Mississauga, ON L5T 1G5
www.selecttrailer.ca
as valued members.
SAF-Holland, Inc. ....... 29
www.safholland.com
Securitrim 2002 .............................. 27
www.securitrim.ca
Select Trailer Sales Ltd.................... 34
www.selecttrailer.ca
TRANSCOM Fleet
Services Inc. .................................. 12
www.TRANSCOMFleetServices.com
Truck-Lite Co. Inc. ..... 10
www.truck-lite.com
Twin City Graphics Inc.
..................................................... 34
www.twincitygraphics.com
Unique Personnel
Services Inc. ................................... 27
www.uniquepersonnel.com
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For information on the PMTC call 905-827-0587, Fax 905-827-8212, or visit our website at www.pmtc.ca
NEW! MICHELIN LTX M/s TIRE
®
TM
2
Balance all your needs
with the MICHELIN ® LTX TM M/S2 tire.
sTOPPING DIsTANCE
2.2 m
sHORTER 1
LONGEVITY
32,000
KILOMETERs LONGER 2
DuRAbILITY
3- steel
belt
3
sTRONG
The righT Tire
changes everyThing.
It’s been the industry standard for pickup and SUV owners for over a decade. And, now, the new
MICHELIN® LTXTM M/S2 offers even greater safety and control, plus a longer-lasting tread, making it
the best tire to help your Light Truck or SUV reach its potential. So go ahead and do the things you
bought your vehicle for in the first place – whether you’re on the road or on the job.
Because, after all, the right tire changes everything.
Based on Wet Braking test results for LT-metric sizes versus Bridgestone Dueler H/T 684 II, Goodyear Wrangler SA.
Based on p-metric wear test results versus Bridgestone Dueler H/T 684 II, Goodyear Fortera TT.
On all LT sizes.
Copyright © 2010 Michelin North America (Canada), Inc. All rights reserved. The “Michelin Man” is a registered trademark licensed by Michelin North America, Inc.
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