2010 annual report - Ferrovie dello Stato Italiane
Transcription
2010 annual report - Ferrovie dello Stato Italiane
2010 ANNUAL REPORT RAB_Cover_130711_425x297mm:Layout 1 13/07/11 11:28 Pagina 1 2010 ANNUAL REPORT Piazza della Croce Rossa,1 00161 Roma www.fsitaliane.it 2010 ANNUAL REPORT A business model rewarded by results The positive results obtained for the third consecutive year confirm the effectiveness of the industrial and strategic choices Lamberto Cardia Chairman 3 - 2010 Annual Report The Consolidated Financial Statements of Ferrovie dello Stato Italiane for the 2010 financial year showed positive economic results which confirm the favourable trend that started in 2007. For the first time in the history of the Group, operating revenues exceeded the threshold of Euro 8 billion, while the Group’s net result came to over Euro 100 million; the increases recorded in interim results were also positive: EBITDA came to over Euro 210 million, while EBIT came to over Euro 73 million compared to 2009. Starting from the 2010 financial statements, the Group has made the voluntary transition to the International Accounting Standards (IAS/IFRS), whose First Time Adoption (FTA) applied from 1 January 2009. The rationale behind this important decision is based on the intention to compete in the different markets in which the Group operates “with everything in order”, also from the point of view of the administrative and accounting model, thus having laid the foundations to be able to take, where deemed appropriate, the decision to access the capital market in the form of both the issue of bonds or any other debt securities placed with the public in a widespread manner and the start of potential procedures for listing already existing or future companies on the stock exchange. The positive economic performance, which was achieved in a context of a persistent industrial crisis, both worldwide and domestic, confirms the effectiveness of the strategic and industrial choices made by Ferrovie dello Stato Italiane and encourages us to continue the streamlining of some sectors which are still experiencing difficulties and the development of areas with a high contribution margin. “Market services” recorded a 12% increase in the overall offer, as they were able to make use of the entire new High Speed network. During the year, the Frecciarossa train offer was reformulated with targeted actions by traffic areas and time ranges with the highest productivity. The technological measures adopted on this type of trains (such as internet/wi-fi) increased the level of comfort, thus allowing passengers to make the most of travel time. For any routes served by Frecciargento trains, the greatest level of comfort was ensured with the renewal of the fleet and the increased speed of trains. As regards the “universal service”, where a service contract is in force with the Government, changes in the scope were made in order to optimize the limited financial resources available to the “Public Customer”. The residual “not contributed” segment, which reported negative margins, also suffered a further sharp decline in volumes (12.5% of trains/km offered). As regards “regional transport”, 2010 saw the continuation of the formalization of most service contracts with Regional governments on the basis of an offer platform as per the “cata- Mauro Moretti Chief Executive Officer logue”. Therefore, each Regional government was able, because of the resources available, to choose the type of services to purchase, undertaking contracts with a term of six years, plus six years. This enabled the railway company to plan services to be rendered through the best mix of factors of production used, and, thanks to the certainty of revenues in the medium term, to start the purchase of new trains. The cleanliness of trains was dealt with particular determination, especially since 2009. In 2010 contracts were renewed for cleaning of trains and industrial plants. To date, almost all relationships have been terminated with the previous contractors and new contracts have been awarded. The levels of quality perceived by customers are gradually improving overall; on the other hand, the Group carries out constant control and surveillance. On the operating costs side, particular attention must be paid to the further reduction in labour costs which, even if they recorded a unit increase for contract renewals aligned with the rate of inflation, benefited from the reduction in the overall average number (which passed from 87,422 to 82,566 units) essentially arising from the introduction of more advanced high-tech tools for the management of some industrial processes. As regards investments, the decrease recorded in 2010 (from Euro 5,250 million to Euro 4,143 million, equal to about 21%), which was in line with forecasts, essentially derived from minor works on the High-Speed net5 - 2010 Annual Report work, which was substantially completed, and from the postponement of works on the Traditional network as a result of the reduction in public transfers. The reduced transfers of financial resources have increased the need to select very carefully any investments in areas and sectors with the highest economic return. For self-financed investments, it is worth noting the strong commitment of Trenitalia which has earmarked about Euro 483 million to improve the quality of services and to take actions on technology. Particular emphasis is also placed on the massive transaction of technological innovation and upgrading of assets carried out in relation to railway stations, as regards both the industrial and business areas, by their respective operators: RFI, Grandi Stazioni and Centostazioni. The investments made in the last year, while selecting targeted interventions with the highest economic returns, inevitably limited the results of the effort to reduce debt, an effort that the Group is implementing with determination to eliminate the general financial “weakness” arising from a previous debt exposure. In fact, the risk remains that considerable financial charges caused by a high debt, may adversely affect future financial results. To cope with this situation, the Group will apply a rigorous and increasing level of monitoring of the overall financial management. Looking to 2011, the Group will continue to devote its best efforts to streamline those business segments that still present areas of substantial unproductiveness. In particular, the Group will continue to implement the reorganisation plan of the cargo sector and logistics as a whole. The Group, based on the economic stability acquired, may increasingly direct its efforts at those initiatives already underway in 2010, aimed at also gaining market shares abroad through the direct development of their businesses or through the acquisition of existing cross-border companies. In this regard, the messages given by the recent acquisition of the Arriva Deutschland (now Netinera) group and by the alliance with the Veolia Group, as well as the numerous railway engineering projects at international level, are signals which are certainly important and of a great strategic value and which will entail significant developments. introduction -6 Table of contents PART I - FERROVIE DELLO STATO ITALIANE Consolidation and international development The best in Italy, the strongest in Europe PART III - THE GROUP INCREASES ITS COMMITMENT 12 The Group’s international strategies A greater presence in Europe 40 Towards a single railway market New rules for European transport 14 Leadership recognised worldwide International leading companies in railway technology 42 Governance and ethical responsibility The right organisation for sustainable development 16 Better services to customers Key values: safety and environment 46 18 Leading players in innovation Designing future technologies today 48 Environmental and social responsibility The Group’s work for a sustainable future 50 Human resources A wealth of people 54 A development-oriented Business Plan Growing as leading players PART II - ECONOMICS AND INVESTMENTS The economic strength of the Group Better performance at lower costs 24 Supporting development Investments in the railway sector, a strategic resource for Italy 34 PART IV - OTHER ACTIVITIES OF THE GROUP Grandi Stazioni SpA Centostazioni SpA FS Sistemi Urbani Italferr SpA Fercredit SpA Cross-cutting activities 9 - 2010 Annual Report 58 60 62 64 66 67 Table of contents - 10 PART I - FERROVIE DELLO STATO ITALIANE Consolidation and international development The best in Italy, the strongest in Europe Significant investments and targeted activities lead to higher service levels and develop the international role of the Group The Ferrovie dello Stato Italiane Group, thanks to the consolidation of the balance sheet results and to a recognised technological excellence, is increasingly proposing itself as a leading player in the international market. 2010 was an important moment of transition from a reorganisation process, which started at the end of 2006, to a phase of economic consolidation. Today we can and we must set the objective of healthy growth and a gradual expansion. The Group has taken a role as an important player in the European market of railway services, an activity which has culminated in the strategic acquisition (in partnership with the Cube Infrastructure fund) of the activities of the Netinera Group (former Arriva Deutschland) in Germany. More widely, the Group is turning its attention to further development in the Central European countries and in the Eastern European markets. The Group has succeeded in the difficult task of ensuring – even in the presence of lower availability of public resources and in a difficult international macroeconomic context – significant investments mainly aimed at the development and upgrading of railway infrastructures, at the 13 - 2010 Annual Report purchase and revamping of trains, and at a strong renovation of railway stations. The stabilization of the High-Speed project, which involves infrastructures, trains and knowhow that are entirely Italian, has led to a profound revolution that has changed and improved mobility, with more frequent connections at scheduled times and an integrated system of urban junctions also to the benefit of regional and metropolitan traffic and cargo transport, between and in the major metropolitan centres. The net profit was confirmed for the third consecutive year, with values gradually increasing: Euro 129 million against Euro 54 million in 2009. The result was achieved without any increase in the capital by the shareholder, by leveraging costs and revenues on the rise, despite the persistent difficult economic situation of the markets. The leadership of the Group in the sector of innovation is now recognised in Europe and worldwide, thanks to the adoption, on our lines and trains, of the highest technological standards of an Italian origin, which have been selected by the EU as a reference for cross-border networks. Great success was also achieved by commercial initiatives on High-Speed lines, which received the Global Award from the World Travel Market last year for the innovative technology used in the management of industrial processes, in the communication with stakeholders and in providing services to customers. In 2010 Trenitalia achieved the “ICT Innovation Award”, an award established by the Smau-Politecnico Observatory and given to Italian firms and public bodies that have successfully innovated their business through digital technology. During 2010, the Group continued its activities aimed at improving the service quality offered, increasing the levels of comfort, quality, information and cleaning on board trains. Approximately 90% of users of medium and long distance services are satisfied with the journey as a whole. Also as regards punctuality, the good performance achieved in previous years was more than confirmed, with rates of over 91% for long and medium distance trains and almost 90% for regional transport trains. 2010 saw again an increase in the number of passengers/km transported with market services (about 1.3% more than the previous year) and with the regional transport services (up by approximately 2.5%), while the fall in cargo volumes was limited to 3.5%, these volumes being still affected by the difficult national and international economic situation. Of great importance was the decrease in the number of accidents defined as “typical” by international regulations, from 13 in 2009 to 10 in 2010 (in 2000 there were 96). Part I - Ferrovie dello Stato Italiane - 14 Towards a single railway market New rules for European transport 2007/58/EC of the third railway package) provides the possibility for the Member States to order companies that perform market services in the passenger railway transport to contribute to the financing of universal services under pub- lic service contracts. Moreover, such a measure, where rigorously applied, would also entail lower charges to be borne by public finance. In Italy, unlike other countries, including France, no rule of this type has yet been laid down. Applying the reciprocity principle for effective liberalisation: competing to improve services With the opening of international passenger railway transport to competition from 1 January 2010, a further step was made towards the liberalization of the sector. However, we are still far from an effective single European railway market. In fact, non-standardised rules on market access continue to coexist among major countries. Some states have pursued a “conservative” policy, aimed at adopting EU legislation only formally, rather than introducing actual liberalisation and real competition in the market. Other countries, including Italy, have been fully liberalizing their domestic market for some time. Therefore, it is necessary to define, at European level, a uniform framework in terms of conditions, criteria and access rules to be equally complied with by everybody, as has occurred in the aviation sector. The recent proposal to amend EU legislation relating to railway transport (recast), as submitted by the European Commission, is still far from achieving these objectives. In fact, it is not expected that an European industry Authority will be established which would 15 - 2010 Annual Report be capable of imposing standard rules across the EU, nor is it expected that the liberalisation of the domestic passenger transport will be implemented, which has already been implemented in Italy. In the presence of such asymmetries between national markets, at present particular importance is attached to the careful and rigorous application by the competent authorities of at least the reciprocity principle. An application of this principle which was only “formal” would distort competitive dynamics, thus preventing healthy and balanced competition. The development of a free and competitive railway market also requires the introduction of specific tools in our system to ensure a balance between promoting competition and safeguarding the universal service. Following cherry picking practices, i.e. the careful selection of the most profitable market segments, implemented by new competitors, the national incumbent - to safeguard its own economic stability - could no longer provide services operating at a loss from a structural point of view. In this regard, the EU legislation (Directive Part I - Ferrovie dello Stato Italiane - 16 CHAIRMAN Governance and ethical responsibility INTERNAL AUDIT CEO The right organisation for sustainable development MEDIA RELATIONS AND GROUP EDITING GROUP EXTERNAL COMMUNICATION ADMINISTRATION, FINANCIAL REPORTING AND TAX BUSINESS PROTECTION CORPORATE AFFAIRS STRATEGIES AND PLANNING IT SYSTEMS The Ferrovie dello Stato Italiane Group operates to combine economic, environmental and social needs, also through its Governance system LEGAL AFFAIRS INSTITUTIONAL AND COMPETITION AFFAIRS HUMAN RESOURCES AND ORGANISATION FINANCE, CONTROL AND ASSETS CORPORATE BODIES OF FERROVIE DELLO STATO ITALIANE SpA The Ferrovie dello Stato Italiane’s activity is inspired, starting from the Code of Ethics – i.e. the Charter of the company that defines the ethical and social responsibility of every employee – by the principles of transparency and fairness which are the indispensable prerequisites of the path to sustainability. The Parent Company directs and coordinates the industrial policies and strategies of the Operating Companies on the basis of economic, environmental and social considerations. The Group's attention is directed, in particular, to the triple interaction between railway transport, the environment and the community, key elements on which to build more sustainable mobility. The organisation of the Group reflects the clear separation at a corporate level between transport network and services, implemented starting from 2000 in compliance with the European directives on the liberalisation of the market. The audit work envisaged by the Italian Civil Code is performed by PricewaterhouseCoopers 17 - 2010 Annual Report SpA, which also carries out the auditing of the consolidated accounts, the sustainability report and the annual accounts of the Group Companies. Also thanks to the recent developments of the governance system, Ferrovie dello Stato Italiane, with 80,000 employees, with more than 620 million customers per year and over 8 thousand trains which run on the railway network every day, supports the country towards a sustainable development model. BOARD OF DIRECTORS CHAIRMAN LAMBERTO CARDIA** INNOCENZO CIPOLLETTA* CHIEF EXECUTIVE OFFICER MAURO MORETTI DIRECTORS ALBERTO BRANDANI** ANTIMO PROSPERI PAOLO BARATTA* CLEMENTE CARTA* STEFANO ZANINELLI** BOARD OF STATUTORY AUDITORS CHAIRMAN REGULAR MEMBERS SUBSTITUTE MEMBERS ALESSANDRA DAL VERME** POMPEO COSIMO PEPE* GIUSEPPE DI GIOVANNI* GIANCARLO FILOCAMO** VITTORIO NOLA* ALESSANDRO ZAVAGLIA* CINZIA SIMEONE PAOLO CASTALDI** MEMBER OF THE COURT OF AUDITORS RESPONSIBLE FOR CONTROL OVER FERROVIE DELLO STATO ITALIANE SPA GIOVANNI RAPISARDA* VITTORIO ZAMBRANO INDEPENDENT AUDITORS PRICEWATERHOUSECOOPERS SpA * Holding office until 24 June 2010 ** Appointed by the Shareholders’ Meeting on 24 June 2010 Part I - Ferrovie dello Stato Italiane - 18 A development-oriented Business Plan Growing as leading players A season of growth and expansion is starting to make the Group an increasingly leading player in the system of national and international transport The operating and economic results accrued in the period 2007-2010 showed the achievement of the objectives and the subsequent consolidation of the rationalization and industrial repositioning set out in the previous 2007-2011 Business Plan. The massive industrial reorganisation achieved - recovery of a deficit of over Euro 2 billion - has been achieved, inter alia, through the separation of “market” services and “universal services”, the redefinition of the business portfolio, the closure of unprofitable services and relationships; the change in contractual relationships with all stakeholders, and finally, the redesign of production processes, with the aim of sharply shortening the chain of command, by decentralizing responsibilities and skills to simplify the decision-making system. The Ferrovie dello Stato Italiane Group has completed its course of “restructuring”, a necessary condition in order to be able to launch a phase of development and value creation. On this basis, conditions have been identified for a new growth and expansion policy, both at national 19 - 2010 Annual Report and international level, to be also implemented through acquisitions and/or partnerships with important institutions and private individuals, either financial or industrial. The new 2011-2015 Business Plan, in continuity with the previous one, identifies the issues relating to internationalization, to the definition of a new operating model for regional and local passenger transport and to the reorganisation of cargo transport, as the major challenges for the next five years. The acquisition of the Netinera Group (former Arriva Deutschland), one of the largest private operators in the regional public railway and road transport of passengers in Germany (with a market share of 5%), was a major success of the Group in strengthening its international positioning. Netinera has a 2010 turnover of over Euro 470 million, offers more than 30 million trainskm and about 31 million buses-km and employs more than 3,000 employees spread across Germany. The acquired Group operates in a very dynamic context and has the objective of doubling, over the next few years, the current market share (target 12%). Furthermore, with the partnership between Trenitalia and Veolia Transport, a railway transport operator of the French group Veolia Environ- ment, which is active in railway, road and sea passenger transport, the Group intends, in the near future, to develop its business on the foreign high-speed and regional passenger transport markets (outside Germany). The acquisition of the total equity investment in TX Logistik, which is active in cargo transport in Germany and in other Northern European countries, affirms the same commitment undertaken by the Group also in the business of cargo services (traction and logistics). TX Logistik is a success story: in fact, the business model of integrated operator, which is inspired by competitiveness and efficiency, has ensured the attainment of positive economic results even during a period of economic downturn such as the recent one. Internationalization The Group is currently the third major European railway operator although it is relatively smaller compared to the first two big operators DB (German incumbent) and SNCF (the French incumbent). International growth is therefore an essential prerequisite in order to be able to continue to be a key player in the European scene. To this end, during 2010 and in early 2011, the Group equipped itself with suitable tools to embark on a path of expansion. Part I - Ferrovie dello Stato Italianee - 20 Regional and local passenger transport Large Urban Areas In a situation of increasingly limited resources for universal service contracts, the Group's strategy aims to strengthen the supply of transport services in areas with the highest demand for mobility by adopting solutions of railway-railway integration and railway-road integration with the different players involved in regional and local transport. The challenge of the 2011-2015 Business Plan, with reference to local transport, is to modify and expand services on the metropolitan junctions which at present are characterized by a high operating frequency, several stops and a strong discontinuity in demand concentrated above all in peak hours. The distinction, within the same local area, between metropolitan trains (with more frequent stops) and medium distance trains (faster services with fewer stops within the junction) can provide a more effective response to the growing demand for mobility and allow a more efficient operating model to be adopted. This model involves the upgrading and increasing specialization of the fleet according to the different types of services mentioned above. For example, the new “regiofast” service, which allows passengers to move in just 49 minutes from Pisa to Florence and in 48 minutes from Florence to Arezzo, has already found favour with customers because it connects the Tuscan cities quickly, with no intermediate stops or additional costs. The Group has already identified a number of 21 - 2010 Annual Report large metropolitan junctions (Turin, Milan, Venice, Genoa, Bologna, Florence, Rome, Bari, Naples and Palermo) on which it will adopt this consolidation strategy, to be negotiated with the Regional governments within the service contracts in force. Cargo Services The achievement of economic and financial sustainability in the businesses of cargo services (traction and logistics) is a challenge that can be won. The actions taken in the two-year period 2007-2008 had already expressed a trend of economic and operating results showing significant improvement compared to the initial figure (a loss of about Euro -900 million). However, these results, although still in their infancy, came to a serious standstill in 2009 because of the international crisis. The collapse of industrial production and international trade has led to a general situation of reduction in the mobility of goods. In Italy, railway transport has also suffered in particular, as it is affected by a regulatory framework that gives major assistance to road transport. In the 2011-2015 Business Plan new lines of action have been identified which are capable of allowing the “Cargo Services” Businesses to reach a state of economic and industrial reorganisation. In particular the Group intends: • to focus its traction activity on more profitable strong axles (European corridors and passes); • to select, enhance and monitor the key points of the transport infrastructure (e.g. ports) to enable synergies and partnerships in combined transport; • to redevelop selected logistic platforms to provide upstream and downstream services in relation to the simple traction activity and make them more responsive to customer needs; • to streamline the distribution chain to ensure a faster commercial response; • to develop information technology in support of the operating processes of the business in order to make all stages of transport more effective, including sales and after-sales services; • to expand the business abroad with particular attention to Eastern Europe, in accordance with the strategies of internationalization; • to implement a new organisational and governance model which, while reducing the current portfolio overlaps, may make the overall supply more efficient. The Group aims to boost the potential of railway cargo transport, by shaping it, at national level, as a valid alternative to other means of transport and projecting it towards a European dimension, with a wider range of international connections to support the Italian industrial system. Part I - Ferrovie dello Stato Italiane - 22 PART II - ECONOMICS AND INVESTMENTS The economic strength of the Group Better performance at lower costs Euro 139 million, thanks to the higher fees paid out according to the provisions laid down in the 2010 Finance Act, no. 191 “Provisions for the preparation of the national annual and multi- Reduction in operating costs and creation of new value. Sharp growth in revenues from passenger traffic year budget” (Disposizioni per la formazione del bilancio annuale e pluriennale dello Stato) and in the Budget Law no. 192 connected thereto (which were issued on 23 December 2009). Finally, note the sharp reduction in other income (Euro -213 million), which was mostly related to million for operating grants). lower fees relating to previous years and con- EBITDA came to Euro 1,660 million, also due to nected with the 2007 Finance Act, to lower in- the significant decrease in operating costs, thus come compared to that recorded in 2009 confirming the positive trend of the recovery of ef- following the release of some provisions for As already mentioned in the previous pages, ficiency in the use of production factors and of the risks and charges and to the capital gain on dis- Ferrovie dello Stato Italiane also closed the consequent reduction in the costs themselves. posals arising from the transfer of a property lo- 2010 financial year with a positive net result of Under operating revenues, which exceeded the cated in Venice recorded in 2009, an event that Euro 129 million (of which Euro 118 million per- threshold of Euro 8 billion for the first time in the was not repeated in 2010. tained to the Group and Euro 11 million per- history of the Group, revenues from transport Operating costs, net of the adjustment due to tained to minority interests), with a considerable services recorded an increase of Euro 152 mil- capitalisations, showed the significant reduction increase, equal to Euro 73 million, compared to lion (+2.5%), which was connected to the of Euro 128 million, as a result of the continua- the profit of the previous financial year. growth in both market revenues (Euro +76 mil- tion of the rationalization of the same and aris- to lion) and revenues from a public service con- strengthen its economic stability, recording an tract with the Regional governments and with excellent performance at EBITDA level, which the Government. Specifically, revenues from exceeded, for the first time, Euro 1.6 billion, public service contracts increased by Euro 76 thanks to the sharp overall growth in revenues million as a result of higher revenues with the from passenger traffic, which was partially due Regional governments for Euro 63.5 million and also to the tariff increases and the major re- higher revenues from a public service contract sources made available for infrastructure serv- with the Government for Euro 12.1 million. Rev- ing from the following factors: • the decrease of Euro 235 million in labour costs, as a result of a reduction of 4,856 units in the staff number arising from the continuous and gradual improvement of efficiency of all the various business processes, even if in the presence of an increase in unit salaries linked to the dynamics of contractual renewals and to the automatic increases envisaged in ices (Euro +139 million of which Euro 126 enues from infrastructure services increased by The development of national and international railway transport During 2010, 25 - 2010 Annual Report the Group continued the contracts themselves; • an increase of Euro 107 million in other net costs, which was mainly due to lower capitalisations (Euro -111 million). The operating result confirmed the positive trend which was already recorded in the 2008 financial year, coming to Euro 508 million (with an improvement of Euro 73 million compared to 2009), even if in the presence of higher net amortisation and depreciation (Euro +127 million), in addition to higher write-downs, impairment and provisions for risks and charges (Euro +10 million). Specifically, the higher amortization and depreciation related to the entry into service of new assets envisaged in the investment plan, to the capitalisation of secondlevel maintenance works carried out on the rolling stock during 2010 and, finally, to the fact that the charges referred to the High Speed/High Capacity railway lines BolognaFlorence, Turin-Milan and Rome-Naples, which were completed during the 2009 financial year, were fully charged to 2010. The net result, which recorded sharp growth also in 2010, was affected by the balance of the financial management, which was negative by Euro 263 million and which showed a slight increase of Euro 12 million compared to the previous financial year, essentially due to the dynamics of average interest rates. Part II - Economics and investments - 26 BREAKDOWN OF OPERATING REVENUES IN 2010 Economic, capital and financial highlights 2010 2009 Operating revenues 8,064 7,982 Operating costs 6,404 6,532 EBITDA 1,660 1,450 EBIT 508 435 Net result 129 54 FY 2010 = €/mil. 8,064 The Group adopts International Accounting Standards In an increasingly resolute path to the “market”, Ferrovie dello Stato Italiane has deeply reviewed its administrative and accounting model by adopting International Accounting Standards (IAS-IFRS) starting from the consolidated financial statements at 31 December 2010. In compliance with the provisions under IFRS 1 (“First-time Adoption of International Financial Reporting Standards”), it was necessary to implement a complex process - which lasted over two years – for the transition from Italian GAAPs, which were used in the preparation of the consolidated financial statements until the financial year ended 31 December 2009, to IAS-IFRS, a process which involved all the Group subsidiaries and the most of professional families - Administration, Finance and Control firstly – which are active in the sector. As it intends to present a framework consistent with the requirements under IFRS 8 (“Operating Segments”), the Group carries out its business in the following 5 operating segments, as summarized in the table below, the summaries of which are reported, in terms of performance and results, in the last section of this document. FY 2009 = €/mil. 7,982 OPERATING SEGMENTS REFERRED TO TRANSPORT SERVICES 13% 11% 11% 14% MEDIUM/LONG DISTANCE PASSENGERS SEGMENT REGIONAL PASSENGERS SEGMENT CARGO SEGMENT 76% INFRASTRUCTURE SERVICES SEGMENT 75% REAL ESTATE SERVICES SEGMENT - OTHERS Revenues from transport services Revenues from infrastructure services Other revenues Revenues from transport services Revenues from infrastructure services Other revenues Trenitalia, confirmation of its performance After timid positive signs recorded in the second half of 2009, the global economic recovery has been characterized by slow growth, with uncer- 27 - 2010 Annual Report tain prospects in the medium/long-term. In 2010 the transport sector in Italy gave signs of adjustment and recovery in both passenger and cargo segments. In this macroeconomic context Trenitalia has confirmed the improvement in its performance Part II - Economics and investments - 28 and continued the structural consolidation of its economic fundamentals started in previous financial years. The financial and economic data discussed below show changes compared to the 2009 Annual Report, arising from the application of International Accounting Standards (IAS) starting from the 2010 financial year. The values relating to the 2009 financial year were reported on a pro-forma basis to allow comparison. TRENITALIA INDICATORS (1) 2010 2009 Operating revenues Operating costs net of capitalisations/changes in inventories 5,874.2 4,588.5 5,780.1 4,642.2 EBITDA 1,285.6 1,138.0 355.1 316.6 74.8 16.6 929.3 424.8 797 1,027 31.12.2010 31.12.2009 Net invested capital 7,994 7,838 Net financial position 6,337 6,298 39,668 42,174 Main economic, capital and financial highlights Operating result Net result for the period Cash flow from operating activities Investments Workforce values in €/mil. (1) 2009 and 2010 data, as reported on a pro-forma basis, include – for the purpose of a uniform comparison – the values of the full-year performance of the branch of business “Lombardia Regional Transport” which, effective from 15 November 2009, was transferred to the new company TLN-Trenitalia Le Nord (now Trenord) following the lease of the branch of business itself. In 2010, Trenitalia reported a positive EBITDA of Euro 1,286 million, up by about 13% compared to 2009. The operating result was also positive, up by 12.2%, Euro 355 million against Euro 317 million in 2009. The financial year 29 - 2010 Annual Report closed with a positive net result equal to approximately Euro 75 million (Euro 17 million in 2009), which consolidated the positive performance of the last financial years. Operating revenues showed an increase of 1.6% compared to the previous financial year, mainly as a result of an increase of 4.5% in revenues from traffic which were partially offset by a decrease in other revenues characterized by some non-recurring items recorded in the 2009 financial year. As to revenues from traffic, the positive performance recorded in the passengers segment (+8.4% in the Medium/Long Distance segment and +5% in Regional Transport) was mitigated by the reduction recorded in the cargo segment, equal to -8.7%. This positive result was also affected by operating costs which, in line with the strong recovery of efficiency which characterised the last financial years, reported a further reduction of Euro 54 million compared to 2009. The net financial position (Euro 6,337 million) showed a slight increase, equal to Euro 39 million, compared to the previous financial year. Traffic, increase in market services The passengers-km transported totalled 43.3 billion in absolute terms (-2.1% compared to 44.3 of 2009), of which approximately Euro 22.7 billion related to regional and local transport, showing a slight increase compared to the results of 2009 (+2.5%), and 20.6 billion related to the medium and long distance services as a whole, which recorded a reduction of 6.7% compared to the previous year. In 2010 the shift of passengers in favour of the new market services confirmed the trend recorded in the previous financial year (+2.9%), thanks to the positive response of customers with respect to the increase in the offering accompanied by a more accurate modulation of the price policy. The lower resources dedicated by the public customer to the universal service segment led to a reduction in the offer equal to 18.2%, which particularly affected night services. In line with the objectives for streamlining the commercial offer, the reduction in “not contributed” services, for which there are no profitability conditions, continued (-10.3%). The production, expressed in trains-km, showed an overall slight increase of 0.4%, which is a combination of a decrease for medium and long distance services (-1.4%) and an increase for regional transport (1.1%). As regards the passengers offer, the trains-km were equal to 267.4 million, 78.1 million of which related to the medium and long distance sector: +7.5% in the profitable market segment, -8.1% and -15.1%, respectively, in the segments universal contributed and market with negative margins. In regional and local transport the volume of trains-km passed from 187.1 million in 2009 to 189.3 million recorded in 2010 (+1.1%). The load factor of medium and long distance transport increased, passing to 51% compared to 49%, recorded in the previous year, while that of regional transport was 31%. The latter, which remained substantially unchanged compared to the previous financial year, was however affected by the considerable differences existing between “peak hours” and “offpeak hours”. Part II - Economics and investments - 30 Railway cargo traffic reported an aggregate volume of 20.5 billion tons-km, down by about 3.8% compared to 2009. In general, a slight recovery was recorded in the second half of 2010, at the index of industrial production, a recovery which in any case did not translate into an increase in orders in the railway sector. At national level, all the types of railway cargo services still showed negative trends, even if reduced, compared to those recorded in the previous year: transport by freight trains, for instance, reported a drop in volumes equal to 5% while single wagonload transport dropped by 55%. Consequently, the volumes of trainskm also reduced by approximately 9%, totalling 43.2 million. On the other hand, international activities, with specific reference to the subsidiary TX Logistik AG, showed an increase in transported volumes of approximately 25%. PASSENGER TRANSPORT DATA 2010 2009 % Change Medium and long distance traffic data (1) Passengers/km - profitable market millions 11,476 11,148 2.9 Passengers/km - universal contributed millions 7,012 8,576 -18.2 Passengers/km - negative margins market millions 2,149 2,395 -10.3 Total millions 20,637 22,119 -6.7 Trains/km - profitable market thousands 40,629 37,808 7.5 Trains/km - universal contributed thousands 30,372 33,055 -8.1 Trains/km - negative margins market thousands 7,096 8,362 -15.1 Total thousands 78,097 79,225 -1.4 millions 22,712 22,168 2.5 thousands 189,286 187,140 1.1 millions 43,348 44,287 (2.1) thousands 267,383 266,365 0.4 Regional transport traffic data Passengers/km Trains/km Total passenger traffic Total passengers/km Total trains/km (1) including the traffic of Cisalpino AG, for the lines in Italy only Cargo Group traffic data 2010 2009 % Change Cargo traffic data - Drive only Tons - km Trains - km 31 - 2010 Annual Report millions 20,527 21,358 (3.8) thousands 43,200 47,569 (9.1) Part II - Economics and investments - 32 RFI performance RFI - Rete Ferroviaria Italiana, is the company responsible for the design, construction, installation, management and maintenance of the railway infrastructure. Its revenues are constituted by tolls paid by the transport companies that use the infrastructure and by the Government fees which are mainly intended for the making available of the network itself. The company confirmed its positive trend also in 2010, closing with a significant increase in the operating result, which more than doubled compared to 2009, and a result for the period of Euro 91 million. The positive result, which was obtained thanks to the increase in operating revenues, was mainly due to: the higher income received from the Government for infrastructure services, in the performance of the Programme Contract (which was partially offset by the reduction in other revenues); the reduction in operating costs (net of capitalisations); the decrease in labour costs; the reduction in costs for services and the increase in capitalisations. These effects were partially offset by the increase in prices of raw and secondary materials, as well as by the increase in other operating costs. Below are summarized the main 2010 indicators and economic ratios of the company. 33 - 2010 Annual Report Main indicators 2010 2009 Change % 2,612.7 2,555.2 57.5 2.3 EBITDA 267.9 158.7 109.2 68.8 EBIT 135.1 64.6 70.5 109.1 91.6 9 82.6 >200 Investments 3,078.9 3,708.7 (629.8) (17.0) Net financial position 3,199.2 923.7 2,275.5 >200 Net worth 33,520.7 33,153.1 367.6 1.1 Workforce 30,209 31,595 (1,386) (4.4) Operating revenues Result for the period values in €/mil. Main ratios 2010 2009 ROE 0.28% 0.02% ROI 0.38% 0.19% EBIT MARGIN 5.17% 2,53% 10.25% 6.21% 0.10 0.03 EBITDA MARGIN Debt/Equity The increase in the 2010 net financial position was due to the increase in the payables to the Parent Company and banks, and to the decrease in receivables from the Ministry of Economy and Finance and from TAV, the subsidiary of RFI responsible for the design and construction of high speed lines. Part II - Economics and investments - 34 Supporting development Investments in the railway sector, a strategic resource for Italy THE GROUP’S INVESTMENTS 2010 2009 Total 3,663 4,486 RFI 3,078 3,707 2,558 2,609 Infrastructural Development 932 924 Safety and traffic technologies 249 280 1,377 1,406 520 1,098 483 692 Medium/Long distance Passengers 129 229 Regional Transport 192 231 Cargo 10 32 Others 152 199 Other investments 102 86 Stations, road transport, services 102 86 Traditional Network Higher efficiency, an improved service, new safety and transport technologies and renewal of the fleet: these are the strategic areas of the Group’s investment plan Maintenance in good working order Turin-Milan-Naples High Speed line The Group continued the investment plan aimed at supporting growth in traffic volumes on High Speed lines and metropolitan junctions, as well as at renewing the fleet with the aim of making the fleet of vehicles suitable for specific needs - in particular the needs of medium and short distance transport -, by improving comfort, increasing operational efficiency and increasing technical reliability. During the year the tender was awarded for the supply of 50 new last-generation AV series “1000” electric trains. Investments also continued in Regional Transport on the basis of the development program focused on the renewal of the fleet. The program is funded through the execution of fixed-term service contracts with Regional governments on the basis of fees suitable for the real needs of the service requested. The “capital expenditures” made by the Group in 2010 amounted to Euro 3,663 million, of which approximately Euro 3,078 million were 35 - 2010 Annual Report accounted for by actions linked to the infrastructure; specifically: Euro 2,558 million were for the traditional network and Euro 520 for the High Speed/High Capacity network TurinMilan-Naples, additional Euro 483 million (which were almost entirely covered with own resources) for transport-related measures and, finally, Euro 102 million for real estate assets, IT and road transport. TRENITALIA values in €/mil. RFI - Rete Ferroviaria Italiana 2009 saw the completion of the connection of High Speed lines on the entire Turin-Salerno line. On the other hand, in 2010 activities continued on the same High Speed line for the construction of the bypasses of Bologna and Florence and of the High Speed stations (Bologna Centrale, Florence Belfiore, Naples Afragola, Reggio Emilia and Rome Tiburtina). Actions also continued for the maintenance of the traditional railway infrastructure in good working order and for technologies dedicated to traffic safety, automation and control. Additional actions were dedicated to infrastructural development projects for the upgrading and modernization of railway corridors, metropolitan and regional areas. Part II - Economics and investments - 36 MAIN WORKS IMPLEMENTED IN 2010 • 2010 2009 km 36 206 High Speed network km 0 143 Traditional Network km 36 63 Line upgrade km 40 284 Safety technologies (SCMT, SSC, SSCC/STS, GSM-R) km 102 471 Station equipment (ACEI, ACS, ACC) no. 18 32 Suppression of railway crossings no. 52 73 Automation of level crossings no. 2 10 New infrastructures (New lines, Second lines, Bypasses) as regards IT systems, investments were made in programmes for the management of processes for the technological upgrading of the systems for the maintenance of trains and in the research into technologies dedicated to railway safety (20% of the total). Coaches/Wagons In 2010 Trenitalia invested about Euro 483 million for the improvement of the quality of services offered, the technological upgrading of traffic safety vehicles and the fitting out of equipment and IT systems. Investments concerned: • in the High Speed segment, for the “Frecciarossa” product, the improvement in the commercial service and in information services on board trains for customers on all ETR 500 trains (13% of the total); for the “Frecciargento” product, the completion of the purchase of ETR 600 trains and the actions for multi-voltage and restyling of the ETR 480 fleet to allow traffic on the new High Speed lines; • for medium and long distance transport on the traditional network (for “Frecciabianca”, “Eurostar” and “Base” trains), investments related to the restructuring of coaches and lo37 - 2010 Annual Report comotives for connections between medium and large sized cities; • the metropolitan transport sector saw the renewal of the fleet with the purchase of new E464 locomotives, new Vivalto coaches, the restructuring and development of TAF (Treno Alta Frequentazione, High Intensity Trains) trains and, in the regional and interregional service segments, the restructuring of lowdeck and medium distance coaches (37% of the total); • the cargo transport sector saw the completion of the plan of deliveries of new “S11” wagons and actions continued for adapting the fleet of wagons to the requirements of the market (1% of the total); • as regards safety, the On-Board Technology System (Sistema Tecnologico di Bordo) which integrates all the technologies on the train (SCMT, SSC, GSM-R systems) was installed on the locomotives; for rolling stock, during 2010, 60 locomotives, 17 coaches and wagons and 1 new train were put into operation. 4 locomotives, 94 coaches and wagons and 17 trains were brought back into operation after refurbishment, as reported in the table below: ACTIONS ON THE TRENITALIA ROLLING STOCK FLEET Locomotives Trenitalia • Fixed-composition trains no. no. no. The other companies Overall, the other Group companies made investments for about over Euro 100 million, mainly related to the enhancement and rehabilitation of the stations and of the real estate assets, the development of the fleet for road transport and the increase and maintenance of the IT equipment in support of corporate processes. 2010 saw the continuation of the activities of the companies Grandi Stazioni and Centostazioni for the revival and enhancement of the main stations, which were redesigned to create not only space for more functional and safe railway transport services, but also for large service centres and public spaces increasingly New rolling stock Refurbished rolling stock 60 4 17 94 1 17 integrated into the fabric of the city. The activity of Italferr continued and developed in foreign markets, thanks to the excellent know-how recognised at international level. FS Logistica is responsible for logistics services, while Ferservizi ensures for the Group the activities of purchases, administrative services, facility and building management. The sector of credit and financial activities is under the responsibility of Fercredit; while FS Trasporti su Gomma (former Sita) and Sogin operate in the sector of local and medium-long distance road transport, also ensuring services substitute of the railway; finally, FS Sistemi Urbani is committed to enhance the real estate assets and the facilities no longer functional to the railway services. Part II - Economics and investments - 38 PART III - THE GROUP INCREASES ITS COMMITMENT The Group’s international strategies A greater presence in Europe Acquisitions and new partnerships to consolidate and strengthen the role as an international player The acquisition of the Arriva Deutschland Group (now Netinera Group) During 2010, the Group participated in the tender launched by Deutsche Bahn and was awarded the majority shareholding of the Netinera Group (former Arriva Deutschland), which operates in the regional and local transport of passengers in various areas of Germany. German regional transport represents, in terms of size and turnover, one of the major target railway markets in continental Europe. The contractual arrangements applied, the certainty of financing, the payment on time as per contract and the amount of fees paid out (up by approximately 70% compared to fees received by Trenitalia for similar services) ensure a high-medium level of profitability which is unique in Europe. The financial risk is substantially confined to the appropriate sizing of the offer to the public customer, of the services and of the related charges (first of all, manufacturing costs). Therefore, Germany represents, for regional transport, a competitive arena in which the 40 - 2010 Annual Report main European railway players have been present for some time who have diverted traffic shares from the same DB group. The entry of competitors took place in two different ways: the award of services involved in the different award procedures started by the public customer; and the acquisition of controlling interests in the same municipal companies which, thanks to the maintenance of (minority) interests on the part of the awarding authorities, are directly awarded transport services. Market opening was made in a gradual manner, with significant acceleration in recent years. In fact, in the initial period, the newcomers were able to be awarded low-traffic services only (for which the German railway incumbent itself had often deliberately discontinued the service). On the contrary, the recent calls concerned high-potential areas, such as that of the city of Berlin. Some stretches of this important area fall within the portfolio of Netinera. The acquisition of Netinera is consistent with the strategies of internationalization of the Group and has allowed the Group to achieve, in the short term, the following objectives: to directly access the German railway market, which, together with the Italian one, is among the most open in Europe, with a market share level which reduces the competitive positioning gap with respect to the major European incumbents; • to gain a competitive advantage by acquiring a widespread local presence, useful for the participation in future award procedures. In fact, an adequate level of operational synergies would be impossible to achieve through corporate start-ups only; • to seize interesting opportunities of growth in the portfolio, revenues and profitability with appreciable profitability and efficiency ratios in a competitive context in which the Group, to support its own development, must necessarily turn to foreign markets; • to obtain a network of assets instrumental to the management of railway transport: maintenance workshops, drivers, slots and time schedules, service and connection infrastructure, which may subsequently be exploited for further development initiatives in similar contexts (e.g. for expansion projects, including in the areas of Eastern Europe). • The partnership Trenitalia-Veolia Transport The agreement between Trenitalia and Veolia Transport represents an important step forward for the implementation of the international development strategy of the Ferrovie dello Stato Italiane group and allows opportunities arising from the gradual liberalisation of the European railway market to be seized. Once the green light is obtained from the European Antitrust Authority, the agreement provides for the establishment of a joint stock company incorporated under French law, which will be 50% held by Trenitalia and Veolia Transport and the business of which will focus on international services, competing in the High Speed market and in the market of longdistance, cross-border and regional passenger services. To this end the objectives, the commercial agreements and the Business Plans have already been set out for the new company which will start, within 2011, to carry out its activity with night services on the routes Paris-Venice and Paris-Rome. The other routes in relation to which the new company is considering the opportunity to start its services are the Turin-Lyon line on the traditional network, the Paris-Brussels line and the Paris-Milan High Speed line. Part III - The Group increases its commitment - 41 Leadership recognised worldwide International leading companies in railway technology The excellence of the group in the railway technological sector is a benchmark for all operators worldwide and constitutes one of the most prestigious examples of the Made-in-Italy brand The results achieved on the Italian network and the prestigious awards received at an international level allow Ferrovie dello Stato Italiane to consolidate and expand its leadership of technological innovation in the railway sector. The Mediterranean area, Middle East, Eastern Europe, Balkans, Latin America, USA and Australia represent the main areas where Ferrovie dello Stato Italiane is active, exporting the excellence of the “Made in Italy” brand for the development of the railway networks in those countries. There were lots of technical visits to study the Italian network by nearly all railway operators in the world. The main services offered on the international market relate to the engineering, the management of passenger transport and the logistics of infrastructures and stations. Specifically: • feasibility studies, preliminary, final and executive designing; supervision of construction works; project management, testing and technical assistance for the commissioning of all components of traditional and High Speed lines; 42 - 2010 Annual Report team of experts of Ferrovie dello Stato Italiane will transfer knowledge, technical expertise and professional training to the strategic areas of the Egyptian Railways. In Algeria, through the subsidiary Italferr, the Group provides technical assistance to ANESRIF (Agence Nationale d’Études et de Suivi de la réalisation des Investissements Ferroviaires National Agency for managing the railway development programme) for an ambitious programme which will be completed in 2013. An additional contract has been awarded to Italferr by the Algerian Ministry of Transport for the Reform of railway industry. technical assistance and advice to Ministries and Government Agencies in drafting Transport Master Plans, redeveloping or restructuring railway companies and for managing procurement processes; • participation in DBOT (Design, Build, Operate and Transfer) Tenders for the construction of High Speed lines within consortia, providing skills in railway engineering, operations & maintenance, designing, construction, management of High Speed stations; • Public Private Partnership (PPP) for the management and the commercial development of High Speed stations; • Homeland Security systems for railway infrastructures (stations and lines). • The main projects From 2008 to 2014, our Group will act as advisor to the Egyptian Government for the implementation of the Railway Restructuring Plan. A Part III - The Group increases its commitment - 43 Strengthening the position in the Mediterranean area, Middle East and Balkans In Egypt, the pre-feasibility study of the new High Speed line Cairo-Alexandria was delivered by Italferr to the Ministry of Transport. Furthermore, in 2010 Italferr was awarded an international tender for the designing of the signalling of a part of the corridor 4 Cairo-Port Said. Furthermore, in Syria the company has long been active in the feasibility study on the structural and technological upgrade of the main Syrian railway line Aleppo-Damascus, and a project is underway for the establishment of a joint venture Italferr-Syrian Railways which shall operate in the southern area to provide engineering services. In Turkey, following the Cooperation Agreement signed with the Turkish railways (TCDD) in 2008, Italferr has delivered the executive project for two maintenance plants for High Speed trains for the Ankara-Istanbul stretch; furthermore, Italferr and Trenitalia are working on the project “Consultancy services for TCDD freight market research”, which is financed by the World Bank. The agreement was renewed with the Moroccan railways (ONCF) which provides, inter alia, for the testing of the Ansaldobreda trains purchased in Italy and specific training courses. In Serbia and Montenegro, on behalf of the Italian Ministry for Economic Development, Italferr completed a study on the redevelopment of the Belgrade-Bar line and is carrying out, on behalf of the European Commission, the executive project of works to be carried out on the Bar-Vrbnica section of the Belgrade-Bar line. Again on appointment from the European Commission, Italferr is conducting in Croatia, the feasibility study for the definition of the programme for the modernisation works on the Croatian section of the railway line of the Corridor X and, in Bosnia-Herzegovina, the review of the railway regulations. Latin America Expansion from Eastern Europe to Central Asia USA In the Czech Republic, the Italian railways, through Grandi Stazioni, are managing the order for the restructuring and management of the Karlovy Vary and Marianske Lazne stations in Prague. In Romania, Italferr and Trenitalia are providing technical assistance to the national railways, with regard to the modernisation of certain lines of the Corridor IV and to the drafting of the new passenger service contract, respectively. A Memorandum of Understanding was executed between Ferrovie dello Stato Italiane, Finmeccanica and JSC Kazakhstan Temir Zholi (Kazakhstan Railways), for the development of projects in the railway industry in Kazakhstan. 44 - 2010 Annual Report Through Italferr, Ferrovie dello Stato Italiane has been working for several years in Venezuela in the design of railway lines of the new network mainly dedicated to cargo transport. Ferrovie dello Stato Italiane also cooperates with the Uruguayan railways in the supply of cargo wagons. In Brazil, together with the industrial enterprises of the Italian railway sector, Ferrovie dello Stato Italiane closely follows the developments of the project for the realisation of a High Speed line between Rio de Janeiro, San Paolo and Campinas. The Group is engaged in the monitoring of the development of the US High Speed market. Australia The Federal Department of Infrastructures of the Australian Government, through an international tender, has awarded the consortium AECOM Australia, which is made up of Italferr, KPMG, Sinclair Knight Merz and Grimshaw Architects, the first phase of the feasibility study for High Speed railway lines on the eastern corridor Melbourne-Sydney. Part III - The Group increases its commitment - 45 Better services to customers Key values: safety and environment The results of the continuous improvement in the service are also proven by the higher satisfaction level expressed by customers In medium and long distance routes the completion of the new High Speed network realised at the end of 2009 (Bologna-Florence line) allowed Trenitalia to consolidate the results achieved in previous years in the segment of “Market Services”, generating a 12% increase in the overall segment offer throughout the year. Specifically: AV Frecciarossa: connections were strengthened for the Milan-Rome line, extending the service to Turin and Naples. The service was extended from 6.00 a.m. to 8.00 p.m., and to 9.00 p.m. in those days with higher demand. The local presence was also improved by strengthening the “gateway” stations of the High Speed service (Turin Porta Susa, Milan Porta Garibaldi, Milan Rogoredo, Rome Tiburtina). Since December 2010, the Frecciarossa passengers are permitted to surf the Internet using either USB-UMTS pen drives and through the WiFi system on board trains. The entire High Speed fleet has been equipped with new-generation IT and telecommunications systems, 46 - 2010 Annual Report while the UMTS mobile radio infrastructure has been adequately upgraded. AV Frecciargento: the completion of the delivery of ETR 600 trains during the first months of 2010 completed the process of renewal of the fleet which now includes 15 ETR 485 and 12 ETR 600 trains, used on routes with high commercial value. This allowed the Group to speed up the hourly service between Venice and Rome by about 40 minutes, to increase and speed up the offer Rome-Verona, and to reshape that between Rome and the Puglia region in order to better distribute the offer throughout the day. newal of service contracts with Regional governments. As already noted, these contracts provide for the definition of fees correlated to services offered which are defined according to an approach of “Service Catalogue”, which establishes time prices in consideration of the category of the train and the type of service offered. The method of calculation based on train-km which was previously used is thus superseded. The formalization of the service contracts, while allowing the planning of medium-to-long term resources, has allowed the Group to start large projects for the renewal of rolling stock. During 2010, several regional governments implemented new cleaning contracts, while the new contracts are being implemented for others. Also thanks to the additional management and control actions put in place, the levels of quality perceived by customers are improving in terms of customer satisfaction. For example, the level of satisfaction expressed for medium and long distance services is 70.9% compared to 61.1% in 2009. In customer relations, the Service Charters continue to ensure the commitments undertaken by Group Companies. Particular attention is paid to the values of safety, respect for the environment, and the effective integration with other means of transport. EurostarCity - Frecciabianca: the ESCity product (called Frecciabianca) travels on traditional lines and follows three main lines: Adriatic (Milan-Ancona-Bari-Lecce), Tyrrhenian (Rome-Genoa-Milan) and Padana Cross Road (Turin-Milan-Venice). Trasporto Regionale: as regards Regional Transport, 2010 saw the conclusion of the re- Part III - The Group increases its commitment - 47 Leading players in innovation Designing future technologies today Research and development are primary factors in the technological leadership of the Group: “the train of the future” is born The substantial completion of the implementation programs of the SCMT (Sistema Controllo Marcia del Treno, Train Movement Control System) and SSC (Sistema di Supporto alla Condotta Train Driving Support System) systems on the network did not reduce the high level of commitment in research and development ac- 48 - 2010 Annual Report tivities in the sector of technology for safety and for innovative diagnostics. In 2010, in fact, about Euro 12.5 million was invested in this sector. Nearly two-thirds of investment (equal to about Euro 8 million) were allocated to technology for traffic safety, 22% of spending concerned diagnostics for the control of the efficiency of the network and of the rolling stock, while 16% was devoted to studies and trials of new components and systems. Trenitalia, in turn, with investments of around Euro 0.6 million, continued its activities of research into driving simulators for training the driving staff, innovative diagnostic systems, the aerodynamics of High Speed profiles and the wheel-track interaction. Testing areas were equipped along the High Speed/High Capacity lines for the detection of emissions of High Speed trains (noise, vibration, electromagnetic fields, etc..), to monitor the actions induced by the passage of trains on the track and the structure of railway bridges, as well as to study the influence of crosswinds in order to define the type of wind barrier. Furthermore, a project was started for the installation of prototype drive energy meters and the installation of a light diagnostic system on commercial trains, in order to improve the exchange of information between the Infrastructure Manager and Transport Companies on possible anomalies. Finally, note the completion of the activity to equip the diagnostic train for the monitoring of High Speed “DIA.MAN.TE” (DIAgnostica, MANutenzione, Tecnologie, Diagnostics, Maintenance, Technologies) lines that will be made available by mid-2011. The trains of the future We are dealing with made-in-Italy technological jewels, which will travel on High Speed lines at a speed of 360 kilometres per hour – being able to push up to 400 – in the utmost comfort and safety, thanks to an innovative system of onboard diagnostics which is capable of predicting any failure in advance. These will be the 50 High Speed trains of the near future, which will be built by Ansaldo Breda-Bombardier which has been awarded the international tender launched by the Ferrovie dello Stato Italiane Group in 2009. The objective is to have available – for the next 15-20 years – cutting-edge and totally “interoperable” trains, i.e. suitable for travelling on the entire European network to be able to access new international markets. The new trains will also be environmentally friendly: aerodynamics and selection of materials for the construction of the new super-fast trains will privilege energy saving; innovation and flexibility of interiors will provide a dynamic commercial offer customized according to needs; an innovative hunting system and an IT technology dedicated to the control of wheels and of the pantograph, will increase stability of the journey, comfort and safety. Part III - The Group increases its commitment - 49 Environmental and social responsibility The Group’s work for a sustainable future To meet the needs of the community also means to achieve actual environmental and social improvement results Environment and competitiveness The Environment as a strategic variable for creating value for customers, the community and all stakeholders: it is with this in mind that the Group carries out many initiatives aimed at promoting trains as sustainable means of transport and minimizing environmental impact. To contribute to the development of sustainable transport, adopting the ten principles of the UN Global Compact (relating to human rights, labour, environment and anti-corruption), is the commitment that has been undertaken by Ferrovie dello Stato Italiane in signing, together with other world Railways, the Declaration on “Sustainable Mobility and Transport”. With the Declaration, the Group and the world Railways intend to become the backbone for a sustainable transport and mobility and are committed to plan and develop innovative transport solutions with a viable, responsible and fair leadership. 50 - 2010 Annual Report On the path towards sustainability, the Group considers the environmental awareness of our Customers to be important: for this reason the Group has realised the Green Ticket which modifies the back of the railway ticket, indicating both the value of CO 2 emissions saved for the purchased ticket (compared to the average between car and airplane), and the average values per passenger of emissions of CO2 produced for the three means of transport – airplane, train and car – for two specific lines (Naples-Milan and Rome-Venice). Another important awareness campaign, the Green Train, was a great success again this year in the twentieth edition. This campaign, which is carried out by the Group in collaboration with Legambiente and which involves thousands of schools and citizens, ensures the monitoring of air quality and noise pollution for three days in 10 Italian cities, as well as focusing the attention of the participants on the main environmental issues, in particular on sustainable mobility allowed by the train. Among the numerous internal initiatives, of particular relevance is the project aimed at the implementation of a Group’s Environmental Management System for the coordinated and uniform regulation of environmental issues. 2010 saw the completion of the design of the Governance model and training activities were started to support the implementation of the abovementioned Management System. Within the activities carried out by the individual Group companies in 2010, Trenitalia returned to the Ministry for the Environment and Land and Sea Protection, over 28,000 emission rights, thanks to the containment of CO 2 emissions by about 9% compared to the authorised percentage. Such control was achieved through the adoption of effective environmental management systems, technical plant engineering actions and the implementation of good management practices. An example of these practices is the issue of the “Guidelines on energy saving” which are directed both at Plant Managers so that they may identify and implement any actions necessary to reduce consumption and improve energy efficiency of plants, and at all the personnel, in order to solicit an increasingly widespread sensitivity to energy saving. Finally, Italferr has defined an innovative methodology for calculating the climate footprint relating to the activities of design and construction of new railway lines. The methodology has been certified as complying with the international standard ISO 14064-1:2006. Italferr is the first engineering company in the world that has achieved this prestigious milestone. Part III - The Group increases its commitment - 51 RFI, in relation to actions for the containment and reduction of noise for lines in operation, continued the activities envisaged in its Reorganisation Plan, as approved by the Joint StateRegions Conference. RFI also promoted the national project “Remote management and remote control of lighting towers” for the reduction of energy consumption in lighting stations and railway yards (with expected annual savings of about 35%). It also started a Multipurpose Power Platform project, aimed at achieving energy autonomy of railway sites, acting on the reduction of consumption (e.g. cogeneration) and self-production from renewable sources (e.g. photovoltaics, small wind farms). Finally, various Group companies are continuing important activities from an environmental point of view, such as: the replacement of oilfuelled plants with methane-gas plants; the construction of new thermal power plants with higher energy efficiency and lower emissions of pollutants; the studies for the installation of photovoltaic panels on the roofs of buildings; feasibility studies for the development of combined systems of energy production from alternative sources. Social Policies Social issues, together with the quality, safety and competitiveness targets, represent one of the guiding principles of the Group in pursuing its mission. A great enterprise in the service of the country must accept and win the challenges of an increasingly demanding and 52 - 2010 Annual Report global market, in which the generation of wealth, assets and services may not be separated from the necessary fine-tuning with the community. And, based on this awareness, Ferrovie dello Stato Italiane decided to host in the railway stations, where it is often possible to find cases of marginalisation, Help Centres, support and reception centres for homeless or poor people. The social commitment of Ferrovie dello Stato Italiane, which now represents a benchmark at European level, intends to foster the development of initiatives for the social rehabilitation of indigent people, in cooperation with local entities, authorities, associations, other major companies and community. A full responsibility, with the purpose of acquiring, spreading and exchanging innovative methods and good practices to combat poverty and hardship. Actions and projects The Osservatorio Nazionale sul Disagio e la Solidarietà nelle stazioni (National observatory on poverty and solidarity in the stations) (ONDS) is an important working tool designed by the Social Policies department of Ferrovie dello Stato Italiane, in partnership with ANCI (Associazione Nazionale Comuni Italiani, National Association of Italian Municipalities). The main instrument for the coordination of the ONDS is a web portal (www.onds.it) which is an actual IT pole for connection between the various Help Centres, which makes it possible to share information, issues and solutions so as to create network synergies, to mutually update each other, to become aware of the actions carried out at the various Italian stations and to get a constantly updated picture of the life in the stations. During 2010 150,000 interventions were recorded by the Italian Help Centres, of which about 25,000 at the Rome Termini station. Together with the Help Centres, Ferrovie dello Stato Italiane also implemented, in cooperation with local entities and the tertiary sector, more structured shelter centres where more complex and diversified activities are carried out for rehabilitation purposes. An important example is the Pedro Arrupe Centre in Rome, created in the premises formerly belonging to Ferrotel. This centre, which is managed by the Centro Astalli Foundation and supported by the Municipality, offers a shelter for political refugees, to those who request asylum and their families, implementing training programmes for their introduction into the labour market, and language courses and schooling for children. With the objective of acquiring, spreading and exchanging innovative methods aimed at addressing the problem of homeless people, on 27 January 2010 the experimental project “Hope in Stations” was presented in Paris which is financed by the European Commission. The initiative, which involves, as a network, the Italian, French and Belgian railways, the main European associations (such as FEANTSA), the municipal governments of some capital cities and other partners is aimed at fighting social hardship and marginalization in the main European railway stations. Furthermore, Ferrovie dello Stato Italiane has been establishing, over time, partnerships with other companies which are interested in the principles of Corporate Social Responsibility. Specifically, thanks to the collaboration with Enel Cuore Onlus, the three-year project “A heart at the station” was launched, which allowed the refurbishment of various premises owned by the Group and allowed them to be dedicated to the use for social activities. Examples are the day centre which provides a shelter to the homeless “Binario 95” at the Rome Termini Station, the new Day Centre in Pescara, where psychologists and social workers operate. Thanks to the project “A heart at the station”, it was also possible to start works for the refurbishment of the Caritas hostel “Don Luigi Di Liegro” at the Rome Termini station, where Pope Benedict XVI inaugurated the opening of the site. Another agreement with IKEA ensures, free of charge, the furnishing of the Help Centres. On the occasion of the European Year for Combating Poverty and Social Exclusion, Ferrovie dello Stato Italiane has organised, in collaboration with the European railway companies of France, Belgium, Poland, Spain and Luxembourg, a European photographic competition and a subsequent photographic exhibition on the issue “Railway and Integration - Identity and cultures of a multi-ethnic Europe”. The photographic exhibition, which involved Rome, Paris, Madrid, Warsaw, Brussels and Luxembourg, intended not only to raise awareness among citizens on the issue of social inclusion, but above all to point out the important role of discussion and integration between different cultures which the stations may have in the urban social context. Part III - The Group increases its commitment - 53 Human resources A wealth of people Men and women who work for the Group represent a strategic value, which is increased by continuous targeted training and development activities Ferrovie dello Stato Italiane bases its success on the great wealth of professional skills expressed by its women and men, which is recog- nised and enhanced thanks to an integrated valuation and development system, which follows people during all phases of corporate life. In this framework, 2010 saw the continuation of the activities for the enhancement of knowhow by means of specific training measures, the internal scouting of the best talents, coaching and support (coaching, mentoring, masters of the trade), the monitoring and rewarding of personal efforts and individual potential, the partnership with the major training institutions. The above actions were also implemented at the same time as actions for the organisational streamlining of the executive positions and the identification of a large area of micro-structure positions which are relevant to the business, assigned to Middle managers who meet the most qualified professional requirements. Furthermore, activities continued for the stream- Employees as at 31.12.2009 Ins 54 - 2010 Annual Report lining of processes and staff, which is managed without any conflicts or criticalities, on the same path for the creation of a dynamic enterprise which intends to grow in the European and international market. Particular attention was paid to the Cargo segment, where, thanks to the understanding with the trade unions, actions were started which will allow a first effective response to be given to the situation of crisis in which the sector finds itself. The turnover has been monitored in the sectors of infrastructure and rolling stock maintenance. Finally, huge technological investments allowed the safety levels to be further increased and the development process to be continued. 84,962 1,233 Outs (6,042) Employees as at 31.12.2010 80,153 Average number in 2009 87,422 Average number in 2010 82,566 Part III - The Group increases its commitment - 55 PART IV - OTHER ACTIVITIES OF THE GROUP Grandi Stazioni SpA Grandi Stazioni SpA is the service company of Ferrovie dello Stato Italiane which is responsible for the rehabilitation and management of the 13 main Italian railway stations. The contract awarded for the station complexes, for a term of 40 years starting from 2000 – and for a term of 30 years for those located in the Czech Republic, in which the Group operates through its subsidiary Grandi Stazioni Ceska Republika – provides for the combined management and the Main indicators 2010 2009 Change % Operating revenues 195.8 206.3 (10.5) (5.1) 49 64.4 (15.4) (23.9) EBIT 35.2 50.9 (15.7) (30.8) Result for the period 19.7 39.5 (19.8) (50.1) Investments 20.3 39.2 (18.9) (48.2) Net financial position 177.9 164.5 13.4 8.1 Net worth 143.8 136.1 7.7 5.7 Workforce 261 249 12 4.8 EBITDA functional rehabilitation of the real estate complexes of the main stations. The previous page reports the values relating to the sub-consolidated financial statements of Grandi Stazioni SpA, which substantially represent the values of the individual financial statements of the Parent Company, in light of the non-significance of the consolidated financial and economic values of its two subsidiaries, Grandi Stazioni Ingegneria and Grandi Stazioni Ceska Republika, included in the scope of consolidation. During the financial year, the Grandi Stazioni group confirmed the positive results of the previous financial years and completed important projects. Activities were completed for the rehabilitation and functional adaptation (internal works) of the stations of Milan, Turin, Naples and the works at the Central Prague station. Activities also continued for the rehabilitation of the internal works of the other stations of Verona Porta Nuova, Bari Centrale, Bologna Centrale, Florence S. Maria Novella, Genoa Brignole, Genoa Principe, Palermo Centrale, Venice Mestre and Venice S. Lucia. Finally, investments continued for the activities of the new video-surveillance system and for the development of the design relating to the Northern Western, Northern Eastern, Central Southern Lots and of the contract concerning Rome Termini. The net Result recorded a decrease, which was mainly due to the absence of capital gains in 2010 (which were realized in 2009 with the transfer of the property located in Venice, as well as of the total stake in the Network Italia Edicole). values in €/mil Main ratios 2010 2009 ROE 15.1% 38.6% ROI 11.8% 35.7% EBIT MARGIN 18.0% 24.7% 125.0% 31.2% 1.24 1.21 EBITDA MARGIN Debt/Equity 58 - 2010 Annual Report Part IV - Other Activities of the Group - 59 Centostazioni SpA Centostazioni SpA is responsible for the management of the assets comprised of the network real estate complexes of the 103 medium-sized railway Stations owned by RFI. During 2010 growth was recorded in all sectors in which Centostazioni operates: from the commercial enhancement of assets to the integrated management of maintenance and cleaning services, and engineering activities. The experience and know-how accrued in the management of commercial and property management activities, engineering and facility management services rendered to the properties of the network, allowed good operating results to be achieved, thus improving the overall perception of the company’s image on the part of customers, authorities and the public opinion in general. Main indicators 2010 2009 Change % Operating revenues 76.6 72.5 4.1 5.7% EBITDA 19.6 15.5 4.1 26.5% EBIT 15.6 12.3 3.3 26.8% Result for the period 9.7 7.6 2.1 27.6% Investments 2.1 3.9 (1.8) (46.2%) Net financial position 17.2 18.7 (1.5) (8.0%) Net worth 37.3 32.2 5.1 15.8% Workforce 124 130 (6.0) (4.6%) The Net result of the company, which already adopted International Accounting Standards (IAS/IFRS) in its 2009 individual financial statements, reports a substantial increase due to the growth in the revenues recorded in all the typical business activities and to the reduction in operating costs and personnel costs. During 2010 the company distributed dividends for Euro 5 million. values in €/mil. Main ratios 2010 2009 ROE 37.4% 31.7% ROI 29.6% 27.8% EBIT MARGIN 20.4% 17.0% EBITDA MARGIN 25.6% 21.4% 0.46 0.58 Debt/Equity 60 - 2010 Annual Report Part IV - Other Activities of the Group - 61 FS Sistemi Urbani FS Sistemi Urbani Srl carries out activities concerning integrated urban services and the enhancement of the assets which are not functional to the conduct of the railway business. 2010 was characterised by important developments in the enhancement activity, by the acceleration in market solicitation, with 16 complexes proposed in the tender for a total value exceeding Euro 70 million, by the completion of the review of the entire assets owned by the company and by the start of investments required for parking areas leased to its subsidiary Metropark SpA.The latter, which carries out activities for the enhancement and rehabil- Main indicators 2010 2009 Change % Operating revenues 16.2 5.5 10.7 194.5 EBITDA 7.0 0 7 N/A EBIT 6.4 0.8 5.6 N/A Result for the period 5.8 1 4.8 N/A Investments 0.3 0.3 0 0 (8.8) (2) (6.8) N/A Net worth 540.2 528.8 11.4 2.2 Workforce 26 24 2 8.3 Net financial position itation of the assets of FS Sistemi Urbani, aimed at supporting the possibility of accessing the station plants, has also as its corporate purpose the analysis, study, design, construction and management of parking lots on areas owned by FS Sistemi Urbani or by third parties. The 2010 net result of FS Sistemi Urbani was considerably affected by the transfer of the area of piazza Garibaldi in Naples for an amount equal to Euro 6.6 million; in fact, the transaction, which represents the entire value of the revenues from sales recorded in the financial year, generated a capital gain of Euro 4.4 million. values in €/mil. Main ratios 2010 2009 ROE 1.09% (0.39%) ROI 1.22% (0.29%) EBIT MARGIN 39.51% 14.55% EBITDA MARGIN 43.21% N/A (0.02) N/A Debt/Equity 62 - 2010 Annual Report Part IV - Other Activities of the Group - 63 Italferr SpA Italferr SpA is the engineering services company of the Group. Its predominant activity is represented by the supervision of the technological, engineering and control area of the execution stage of the investments in the railway infrastructure. In 2010, the commercial actions implemented allowed Italferr to achieve some important successful objectives at international level (as already mentioned on page 44), the first of which was the award of a contract for the study of the transport system in 21 countries of the Arab League, financed by the Arab Fund of Kuwait. The strategy concerning the quality of the activities carried out and of the works performed, the safeguarding of the environment and of the workers’ health and safety, allowed the company to obtain, in the year, the confirmation of the certifications al- Main indicators 2010 2009 Change % Operating revenues 171.6 178.2 (6.6) (3.7) EBITDA 19.1 25.0 (5.9) (23.6) EBIT 13.5 20.0 (6.5) (32.5) 4.0 11.1 (7.1) (64.0) 20.7 5.4 15.3 N/A (22.4) (99.2) 76.8 (77.4) Net worth 51.5 56.6 (5.1) (9.0) Workforce 1,433 1,500 (67.0) (4.5) Result for the period Investments Net financial position ready acquired and to obtain prestigious awards, including at international level, which strengthened the position of Italferr within the sector of transport engineering as a leading company in terms of the reliability, quality, competence and efficiency of the corporate management and of the respect for the environment. The decrease in the net result was due to the slight reduction in operating revenues, which was not offset by a proportional reduction in the costs of the same nature, linked to the reduction in the number of job orders within the Group following the gradual completion of the orders relating to the High Speed/High Capacity network. values in €/mil. Main ratios 2010 2009 ROE 7.7% 49.0% N/A -86.0% 7.9% 11.2% 11.1% 14.0% (0.43) (1.75) ROI EBIT MARGIN EBITDA MARGIN Debt/Equity 64 - 2010 Annual Report Part IV - Other Activities of the Group - 65 Fercredit SpA Fercredit SpA is the company responsible for the financial services of the Group. Its activities are essentially focused on the development of the credit factoring and leasing on the captive market and on the expansion of the consumer credit transactions for the employees of the Group itself. The company continued to operate in a particularly difficult context which was characterised by the considerable difficulties arising from the macroeconomic situation and from turbulence on financial markets, as well as by the reduction in investments and purchases made within the Group, also because of lower funds set aside by the Government. Despite the consequent fall in business volumes, the company succeeded in contrasting Main indicators Cross-cutting activities the possible negative economic and income effects by implementing a policy aimed at limiting risks and concentrating resources in the most profitable relations. Therefore, taking account of the entire context in which the company operated, the results achieved in terms of profitability, during the financial year, were satisfactory and, for some business segments, they were better than expected. In fact, an improvement was recorded in the business margin and in the operating result, with a performance which showed an opposite trend with respect to the banking and financial market as a whole, which was characterised by a general reduction in profits during the year. 2010 2009 Change 14.9 14.6 0.3 2.1 3.5 4.5 (1.0) (22.2) 14.2 12.9 1.3 10.1 3.0 2.8 0.2 7.1 10.5 9.0 1.5 16.7 Net result for the period 6.9 6.0 0.9 15.0 Workforce 33 33 0.0 (9.0) Interest earned and similar income Interest expense and similar charges Business margin Labour cost EBIT The Group is also present in the following business segments: Training services, through FS Formazione SpA: the company, which was established in 2008, carries out activities for training and technical and professional qualification of the staff employed in the transport sector, both in Italy and abroad. The 2010 financial year confirmed the capacity to effectively pursue its mission, fully satisfying its demand for training and reaching a breakeven point in the financial statements. In Administrative, Facilities and Real Estate services, the Group is present through Ferservizi SpA, which constitutes the “Integrated Services Centre” of the Group appointed to manage supporting activities which are not directly connected with the conduct of the railway business. During the financial year, the company took the necessary actions to continue improvement aimed at providing quality services, while consolidating its order backlog by entering into important service contracts with Group companies. The result for the period came to about Euro 3.7 million, with a significant increase of Euro 3.3 million. % values in €/mil. 66 - 2010 Annual Report Part IV - Other Activities of the Group - 67 FERROVIE DELLO 100% FERCREDIT 100% 100% 31,40% FERSERVIZI TRENITALIA 100% 100% ITALFERR RFI 33.33% STATO ITALIANE SPA 33.33% 100% 59.99% 100% 100% 59.99% 100% 55.0% 100% ITALCERTIFER FS LOGISTICA CENTOSTAZIONI FS SISTEMI URBANI SELF GRANDI STAZIONI FS TELCO SOGIN FS TRASPORTI SU GOMMA 14.74% 100% 24.80% FS FORMAZIONE 50.00% 24.80% ITALIA LOGISTICA METROPARK FNM 51.00% TRENITALIA LOGISTIC FRANCE 100% 100% 35.00% 84.98% SERFER 21.27% 100% FERPORT NAPOLI 100% ITALCONTAINER 50.00% SINTER INLAND TERMINAL 50.00% LOGISTICA 100% PORTA SUD TUNNEL FERROVIARIO DEL BRENNERO 51.00% GRANDI STAZIONI CESKA REPUBLIKA GRANDI STAZIONI INGEGNERIA SITA BBT 33.33% ALPE ADRIA 43.75% SGT 53.28% 50.00% ARTESIA 100% TRENITALIA LE NORD CEMAT 51.00% TEVERE TPL 43.75% 50.00% TILO VIAGGI E TURISMO MAROZZI 50.00% 49.00% POL RAIL 30.00% NOVATRANS 50.00% CISALPINO TERMINAL TREMESTIERI PADOVA CONTAINER SERVICE 100% TX LOGISTIK 100% QUADRANTE EUROPA TERMINAL GATE 30.00% ATIROM 33.33% 34.50% 50.00% 20.00% TX SERVICE SCOPE OF CONSOLIDATION OF THE GROUP AT 31.12.2010 COMBIMED 100% TX CONSULTING NETWORK TERMINALI SICILIANI 50.00% 25.10% Parent Company and Group subsidiaries CIS 100% 50.00% TX DENMARK LTF TX LOGISTIK AUSTRIA TX LOGISTIK SVIZZERA TX LOGISTIK SVEZIA 68 - 2010 Annual Report Subsidiaries consolidated on a proportional basis 100% 89.00% 100% 100% TERMINALI ITALIA 11,00% Group associated companies consolidated at equity and subsidiaries valued at cost 37.00% 11.00% EUROGATEWAY Part IV - Other Activities of the Group - 69 Ferrovie dello Stato Italiane Direzione Centrale Comunicazione Esterna di Gruppo Piazza della Croce Rossa no. 1 - 00161 Rome www.fsitaliane.it Pictures Archivio Ferrovie dello Stato Italiane The following contributed to the text Andrea Cesarini Fabrizio Favara Roberto Mannozzi Amedea Pennacchi Amedeo Piva Lorenzo Radice Giovanni Rocca Ernesto Sicilia Franco Stivali Mario Tartaglia Publishing coordination Bruno Zene Graphics coordination Giovanna Di Napoli Printed by Grafica Nappa Printed in July 2011 This publication was printed on FSC paper Tiratura 1.500 copie 2010 ANNUAL REPORT RAB_Cover_130711_425x297mm:Layout 1 13/07/11 11:28 Pagina 1 2010 ANNUAL REPORT Piazza della Croce Rossa,1 00161 Roma www.fsitaliane.it