Financial statements
Transcription
Financial statements
Annual report 20 0 8 Couv RA 2008_GB:Couv RA 2008_GB 31/07/09 14:16 Page1 Crédit Mutuel Annual report 2008 ANNUAL REPORT 2008 Sommaire 20 0 8 Chairman's message 3 GROUP PROFILE 4 General presentation Board of Directors of Confédération nationale du Crédit Mutuel CRÉDIT MUTUEL, THE MUTUAL BANK A decentralised structure Membership structure and governance Fondation du Crédit Mutuel Banking for all members of society 7 8 10 14 16 20 24 RESULTS AND KEY FIGURES 26 BANKINSURANCE 34 France's second-largest retail bank A major retail bank The leading bank for non-profit associations Number two for SMEs The challenger in the farming sector A technological lead Retail banking subsidiaries 38 40 44 46 48 49 52 Insurance 54 OTHER ACTIVITIES Corporate and investment banking Asset management and private banking Technological services FINANCIAL REPORT 58 60 62 65 68 Board of Directors' management report Financial statements 72 100 Independent Auditor’s report 162 Chairman’s Message A year to remember The year 2008, which marked a watershed for the world’s economic and financial system, saw Crédit Mutuel move forward yet further with its development strategy. Against the backdrop of a crisis of unprecedented scale, which inevitably had a strong impact on the year’s results, the group once again showed dynamism, responsiveness and resilience. An expert bankinsurer for 30 years now, it consolidated its position as France’s second largest retail bank. Always attentive and responsive to its customer members, it continues to innovate to cater to their needs with tailored products and services. One such service is its mobile telephony offer, designed in preparation for the major changes on the horizon for this technology, and a first in the banking sector. With €25 billion in shareholders’ equity and a solvency ratio and ratings that place it among the most highly ranked institutions, it can count on the trust of its customer members. According to a recent Bearing Point TNS Sofres survey, which ranked Crédit Mutuel as one of the leading banks for customer relations, it enjoys the absolute confidence of 94% of its customers. New interfederation partnerships and shared tools have enabled it to enhance its range of products and services while keeping its costs under control. In 2008, the group acquired both Citibank Deutschland – with a network of 340 branches and 3.3 million clients in Germany – and Cofidis, the 3 Suisses subsidiary with operations in around ten European countries, as well as expanding its insurance activity abroad, particularly in Spain. Ten years after the acquisition of CIC, these developments pave the way for a new period of growth for the group by diversifying its businesses and positioning it on new, upcoming markets. By constantly adapting and growing, Crédit Mutuel remains true to its mission of serving its customer members and to its distinctive economic and social model. Today’s demand for commitment, transparency and responsible solidarity is met through a local presence based on the group’s dense network of 5,600 points of sale, local mutual banks and CIC branches, as well as through remote banking services. Other strengths include customer members’ effective participation in shareholder meetings, the democratic governance ensured by their election of the bank’s directors, and the ongoing commitment to mutualist values, ethics and compliance. It is during periods of crisis that mutualist values come into their own, and there is no better upholder of these values than Crédit Mutuel. Etienne Pflimlin Rapport annuel 2008 3 Group profile The Crédit Mutuel group, which is France's second-largest retail bank, comprises the Crédit Mutuel network and its subsidiaries, including CIC. The group offers a comprehensive range of financial expertise to its 18.7 million customers, including 17.1 million retail customers. Its overriding priority, and the key to its success, is the quality of its customer relationships and services. Its strategy is aimed at achieving controlled growth centred on high-street retail banking, bankinsurance and technological excellence. 2008 The group focuses on strong neighbourhood customer relationships, combining the strengths of Crédit Mutuel – a cooperative, mutual bank with strong regional and local ties - with those of CIC, a commercial bank taken over by Crédit Mutuel Centre Est Europe through Banque Fédérative du Crédit Mutuel in 1998. Along with the outlets of 2008 acquisitions Citibank Deutschland and CIC Iberbanco, Crédit Mutuel and CIC have a network of more than 5,600 points of sale. Crédit Mutuel is composed of local mutual banks organised into 18 regional federations, which in turn belong to Conféderation nationale du Crédit Mutuel, the central body that heads the network. “The Crédit Mutuel Group comprises the Crédit Mutuel network and subsidiaries, including CIC” 4 Crédit Mutuel CIC operates a branch network in the Paris region and is the holding company for a group of five regional banks, insurance subsidiaries and specialised financial subsidiaries in France and abroad. A high street retail bank With a strong presence in retail banking and insurance, Crédit Mutuel plays a key role in financing the economy, providing a comprehensive range of financial services to retail customers, local professionals and businesses of all sizes. In France, it has a 12.1% market share in deposits and 16.9% share in bank loans. It is the leading French bank in non-life insurance and fourth in life insurance. Its insurance subsidiaries manage 26.6 million contracts comprising life savings products, as well as motor, home, health, personal and retirement insurance, for nearly 11 million policyholders. It is number two in France in home loans and Europe’s fourth-largest consumer credit provider. It is the leading bank for non-profit associations, the second largest for the farming sector and provides banking services to one out of every three self-employed professionals. Its customer base includes more than fifty of the top one hundred French businesses. Leading the way in banking technology A 12.1% market share in deposits A 16.9% market share in bank loans The branch network is supported by a comprehensive multi-channel banking offer featuring cutting-edge functionalities. In 2008, remote banking clocked up 370 million contacts, 90% of them via the Internet. The group is gaining prominence in upcoming fields such as mobile telephony, which provides another channel for bankinsurance, services and electronic payments. This new strategic direction broadens the group’s know-how and expertise, adding highly innovative services that confirm its leadership position. It ranks number two in France in electronic payments, with a 20.7% share of the overall market and a share of more than 26.5% among retailers. 2008 Annual Report 5 A solid, highly rated bank The crisis has not affected the group’s solidity, and its 9.8% Tier 1 ratio makes it one of the best-performing French banking groups. While the average bank rating has fallen to A+, the group continues to be rated as a high-quality issuer. Crédit Mutuel and CIC are rated A-1/A+ with a stable outlook by Standard & Poor’s, while Banque Fédérative du Crédit Mutuel (holding company for the Centre Est Europe group and a direct shareholder of CIC) has an Aa3 rating from Moody’s and AA- from Fitch. A bank with an international presence Crédit Mutuel has international operations, mainly in financing, insurance and electronic payments, enabling it to serve its customers wherever they happen to be. The group is present, notably, in Europe (Germany, Belgium, United Kingdom, Luxembourg and Switzerland), North Africa (Morocco and Tunisia), the United States (New York) and Asia (Hong Kong and Singapore). CIC's three foreign branches – in London, New York and Singapore – and representative offices have strengthened Crédit Mutuel's international network by around 40 outlets. The group has strategic partnerships in Italy with Banca Popolare di Milano, in North Africa with Banque Marocaine du Commerce Extérieur and Banque de Tunisie, and in China with Bank of East Asia. An expanding bank In 2008, Crédit Mutuel realised a number of major strategic goals in France and abroad. In acquiring Citibank Deutschland, it affirmed its European development strategy in the various retail banking fields – consumer credit in particular – and in insurance and international financial services. The group’s acquisition of a controlling interest in Cofidis gives it a firm foothold in the European consumer credit market, where it now ranks fourth. The creation of RACC Seguros, a joint holding of Assurances du Crédit Mutuel (ACM) and Royal Automobile Club de Catalogne, has strengthened the group’s Spanish insurance division. Crédit Mutuel also acquired Banco Popular Español’s French subsidiary, renamed CIC Iberbanco, and is negotiating a commercial cooperation agreement with this group. Ten years after the takeover of CIC, this controlled development opens up new avenues of growth for the group and confirms its position as a major player in the banking market both in France and elsewhere in Europe. www.creditmutuel.com www.cic.fr 6 Crédit Mutuel Business profile 2008 Net banking income: €8.4 billion Net profit, group share: €440 million Shareholders’ equity: €24.7 billion Tier 1 ratio: 9.8% 5,169 points of sale* 65,545 employees 18.7 million customers Customers' deposits amounting to €478.1 billion Loans amounting to €295.5 billion The no. 2 retail bank in France 16.9% market share in loans 12.1% market share in deposits No. 1 bankinsurer in non-life No. 1 bank for non-profit associations and works councils No. 2 bank in housing loans No. 2 bank for the SME sector No. 2 bank in electronic banking No. 2 bank for the farming sector No. 4 bankinsurer in life insurance No. 5 bank in bank factoring No. 4 in European consumer credit A high-quality issuer Standard & Poor’s : A-1/A+ with a stable outlook for both Crédit Mutuel and CIC Fitch : AA- /F1+ with a stable outlook for BFCM and CIC Moody’s : Aa3/P-1 with a positive outlook for BFCM and CIC * The figures relating to points of sale, employees, customers, customer deposits and loans take account of Citibank Deutschland and Banco Popular France, which was renamed CIC Iberbanco in 2009. 2008 Annual Report 7 Board of Directors of Confédération Nationale du Crédit Mutuel at 30 June 2009 Bureau Chairman Etienne Pflimlin, Chairman of Crédit Mutuel Centre Est Europe Other members of the bureau Pierre Arrivé, Representative of Crédit Mutuel Océan Michel Bokarius, Deputy Chairman Director of Crédit Mutuel Centre Est Europe Georges Coudray, Gérard Bontoux, Honorary chairman of Crédit Mutuel Bretagne Chairman of Crédit Mutuel Midi-Atlantique Vice-Chairman Christian Péron, Chairman of Crédit Mutuel Agricole et Rural Chief Financial Officer Philippe Vasseur, Chairman of Crédit Mutuel Nord Europe Group Secretary Pierre Filliger, Chairman of Crédit Mutuel Méditerranéen 8 Crédit Mutuel Jean-Pierre Denis Chairman of Crédit Mutuel Bretagne François Duret, Chairman of Crédit Mutuel Centre Alain Fradin, Deputy General Manager of Caisse Fédérale Centre Est Europe Alain Têtedoie, Chairman of Crédit Mutuel Loire-Atlantique et Centre-Ouest Bureau: François Duret (1), Philippe Vasseur (2), Christian Péron (3), Alain Têtedoie (4), Pierre Filliger (5), Alain Fradin (6), Michel Bokarius (7), Gérard Bontoux (8), Etienne Pflimlin (9), Georges Coudray (10), Pierre Arrivé (11). Not pictured: Jean-Pierre Denis Other directors Philippe Andru, Daniel Leroyer, Vice-Chairman of Crédit Mutuel Bretagne Chairman of Crédit Mutuel Maine-Anjou, Basse-Normandie Jean-Louis Boisson, The following also sit on the Board Vice-Chairman of Crédit Mutuel Centre Est Europe Jean-Luc Menet Michel Lucas, Eric Charpentier, General Manager of Crédit Mutuel Océan Chief Executive Officer General Manager of Crédit Mutuel Nord Europe Albert Peccoux, Thierry Brichant, Jacques Chombart, Chairman of Crédit Mutuel Savoie-Mont Blanc Deputy Chief Executive Officer Vice-Chairman of Crédit Mutuel Agricole et Rural Jean-Noël Roul, Gilles Le Noc, Gérard Cormorèche, Vice-Chairman of Crédit Mutuel Loire-Atlantique et Centre-Ouest Corporate Secretary Chairman of Crédit Mutuel Sud-Est Louis Crusol, Chairman of Crédit Mutuel Antilles-Guyane Roger Danguel, Director of Crédit Mutuel Centre Est Europe Denis Schitz Vice-Chairman of Crédit Mutuel Centre Est Europe Jean-Pierre Schneider, Jean-François Devaux, General Manager of Crédit Mutuel Maine-Anjou, Basse-Normandie Chairman of Crédit Mutuel Massif Central Eckart Thomä, Bernard Flouriot, Chairman of Crédit Mutuel Anjou Jean-Louis Girodot, Chairman of Crédit Mutuel Ile-de-France André Halipré, Vice-Chairman of Crédit Mutuel Nord Europe Ronan Le Moal General Manager of Crédit Mutuel Arkéa Chairman of Crédit Mutuel Normandie Christian Touzalin, Chairman of Crédit Mutuel Sud-Ouest Michel Vieux, Chairman of Crédit Mutuel Dauphiné-Vivarais Christine Zanetti, Chief Executive Officer of Crédit Mutuel Loire-Atlantique et Centre-Ouest 2008 Annual Report 9 THE mutual banking group The Group's main entity, Crédit Mutuel, is a cooperative bank under the 10 September 1947 Act governing French cooperatives. It is owned solely by its members, who hold member shares ('A' shares). Members are each entitled to one vote at general meetings, where their powers include, in particular, the election of directors of the local mutual banks. As a mutual bank, Crédit Mutuel places its member customers at the heart of all its decisions. It considers its values – responsibility, solidarity and social commitment – as having the same strategic importance as service quality. 2008 Annual Report 11 THE banque mutualiste To serve its customers and society, Crédit Mutuel's strategy combines sustainable development* and solidarity. Historically, the bank has played a key social role, notably through its action in favour of the most vulnerable members of society. THE CRÉDIT MUTUEL NETWORK Crédit Mutuel runs an innovative corporate sponsorship programme through its regional and national foundations under the aegis of the new Fondation du Crédit Mutuel, which was created in 2009 and oversees the various strands of the group’s patronage initiatives at national level: - promotion of reading and of the French language in all its forms through Fondation du Crédit Mutuel pour la Lecture, - solidarity and research-based initiatives, - implementation of independent, sustainable banking networks in developing countries through Centre International du Crédit Mutuel (CICM). These initiatives demonstrate the group’s ongoing commitment to solidarity on the ground. 3,168 branches, including 2,017 local mutual banks In 2008, the number of Crédit Mutuel’s members increased by 164,000 to 7.2 million, while customer numbers were up 190,500 to 11.2 million. 11.2 million customers, including 10.2 million private individuals Each year, 20,000 board meetings and 2,000 general meetings are held - with an overall attendance target of 10% - ensuring a genuinely democratic base for the group's corporate governance. In terms of gender equality, the Group has exceeded its initial target of 20% of board seats held by women, who now represent nearly 25% of the 24,000 elected directors. This percentage exceeds 30% in more than half of the Federations, and the group's new target is to bring the overall proportion of women directors up to 30%. The group comprises more than 2,000 local mutual banks, of which more than half are located in rural areas. They are organised into 18 regional federations which in turn belong to the Confédération Nationale. These three levels of organisation (local, regional and national) operate on a decentralised basis in accordance with the principle of subsidiarity, with the local mutual banks – which are closest to members and customers – carrying out all the key functions of bank branch offices, and the other two levels exercising only those for which the local entities are not equipped. This organisation favours direct responsibility at each level, which in turn encourages deeper involvement, leading to greater responsiveness and higher standards of customer service. The resultant simple decision-making structure optimises risk spreading and quality control. Crédit Mutuel, a non-listed company, is concerned first and foremost with serving its members to the best of its ability through a strategy of sustainable development unconstrained by demand for short-term profits. *Crédit Mutuel's Social Responsibility report is available on www.creditmutuel.com 12 Crédit Mutuel 2008 Annual Report 13 THE banque mutualiste A decentralised structure 2,017 Local mutual banks The first level of organisation is made up of Local mutual banks or Caisses locales, which have the legal status of cooperative companies with variable capital (sociétés coopératives à capital variable). These are credit institutions governed by French banking law, with the capital owned by their members, who are both shareholders and customers. Financially autonomous, the local mutual banks collect savings, distribute loans and provide a full range of banking services. Most decisions concerning customers are taken at this level. Each Local mutual bank is governed by a board of voluntary directors and/or a supervisory board, made up of members elected by members at General Meeting on a “one person, one vote” basis. In all, there are more than 2,000 Local mutual banks, whose 24,000 directors represent 7.2 million members. 18 regional groups At the next level up, there are 18 regional groups, each of which comprises a Regional Federation and a Federal Caisse (or, in some cases a Interfederal Caisse, such as those which encompass, respectively, the Centre-Est-Europe, Ile-de-France, Sud-Est and Savoie-Mont Blanc and Midi-Atlantique Federations; the Bretagne, Massif Central and Sud-Ouest Federations; and the Crédit Mutuel Méditerranéen and DauphinéVivarais Federations)1. The Local mutual banks and the Federal Caisse, of which they are shareholders, are members of a Regional Federation. The Regional Federation is responsible for strategy and supervision, and represents Crédit Mutuel in its region. The Federal Caisse is responsible for functions such as cash management and providing technical and IT services. The Federation and Federal Caisse are governed by boards elected by the local mutual banks. In addition to the 18 Regional Federations, there is a federation with nationwide scope in the farming sector – Crédit Mutuel Agricole et Rural (CMAR). 14 Crédit Mutuel 7.2 millionIle-de-France members 11.2 million customers 3,168 outlets anss including ans 2,017 local mutual banks National confederation and Central caisse These bodies make up the third and top level of organisation. The National confederation, which has the legal status of a non-profit organisation, is the central body governing the network under the Banking Act of 1984. The 19 Federations and the Central caisse du Crédit Mutuel are affiliates of the National confederation, which represents Crédit Mutuel vis-à-vis the authorities and is responsible for defending and promoting its interests. The National confederation also oversees the proper operation of its member establishments, supervises the regional groups and ensures the overall cohesion of the network, as well as co-ordinating business development and providing shared services. 18 regional Groups (Federations and Federal Caisse) 1 farming Federation ClermontC lermontermonto erran a d (CMAR) FFerrand National Massif Central confederation Central caisse The Central caisse, which is the central financing body, manages treasury for regional groups and organises the pooling of Crédit Mutuel's financial resources. Its capital is jointly owned by the Federal Caisse. Rapport annuel 2008 15 THE banque mutualiste Membership and governance 7.2 million members 24,000 directors 37,308 employees Coming together As a cooperative bank, Crédit Mutuel receives capital contributions through subscriptions to member shares (1) that earn interest at a fixed rate set by the General Meeting of member shareholders, who are associates and co-owners of the local mutual bank. Reserves are not distributable, but serve to back the shared obligations of members and as security for deposits. They are also used to finance long-term development. At the end of 2008, Crédit Mutuel member shares represented a total of €6.4 billion, up 2.4% compared with the previous year, while dividends paid to members had risen by 19.3% to €226 million, representing nearly 36% of the net earnings of the core cooperative business carried out by the local mutual banks and Caisses Fédérales. More than 2,000 Local mutual bank general meetings every year. “Participation and democracy are the basis for Crédit Mutuel’s operation as a cooperative”. (1) 'A' shares are those shares initially subscribed to by persons wishing to become members of a local mutual bank and to acquire the right to vote at general meetings on a “one person, one vote” basis. 'B' shares represent additional amounts paid in by members. These earn interest but carry no voting rights. 16 Crédit Mutuel Participation and democracy Participation and democracy are the basis for Crédit Mutuel’s operation as a cooperative. The 7.2 million Crédit Mutuel members supervise the management of the local mutual banks and elect the directors at general meetings, ensuring genuinely democratic governance. The 24,000 voluntary directors present at all three levels of the organisation - local, regional and national - are responsible for the group’s management and supervision. Attentive to the needs and aspirations of the members they represent, these directors are themselves committed, active members and participate in the administration of the local mutual banks alongside the employees. As members of the local communities, they also exemplify the values that Crédit Mutuel stands for, and help to ensure their implementation. The regional groups cooperate freely to rationalise resources and costs through technical partnerships, notably in areas such as information technology and financing. Other avenues for cooperation are provided by the Interfederal Caisses serving more than one regional Federation and by joint subsidiaries in insurance, leasing, factoring, corporate banking, investment banking, asset management and private banking. Regional groups’ membership of the National confederation and the central Caisse ensures cohesion and shared responsibility at national level. As the central body for the Crédit Mutuel group as a whole, the National confederation approves appointments to management positions and regional audit teams, and takes all necessary steps to ensure the group’s proper operation, with responsibility for overall control and for the coherence of business development. Jointly with Internal Control committees at the levels of Regional Federations, National confederation reviews audit reports and reports its findings to the boards concerned. The National confederation’s Board of Directors comprises representatives of all the regional Federations, elected by the General Meeting of National confederation shareholders. Business The General Meeting also elects the Chairman and operation Deputy Chairman for five years. The decentralised structure with decision-making Mutual members are thus represented at all three processes at regional level favours entrepreneurship, levels of the organisation through the directors they elect. a sense of personal responsibility and team spirit. The ties between the local mutual banks and the Regional Federations and Federal Caisses ensure the cohesion of the various entities into regional groups that operate as fully-fledged credit institutions within the framework of French banking regulations. The 37,308 Crédit Mutuel staff members, of whom 36% are executives or supervisors and 53% are women, are responsible for implementing the strategy and operating the business under the supervision of the elected directors. “ONE PERSON, ONE VOTE” The annual general meetings that members and customers of the local mutual banks are invited to attend each year are the basis of Crédit Mutuel's democratic structure. General meetings provide members with a special opportunity to learn more about the business and express their own views. They also offer a forum for suggestions and discussion of ways to enhance services, reflecting the values that distinguish Crédit Mutuel from other banks. Required items on the agenda include a report on the management and activities of the mutual and on its specific action as a cooperative bank, leading up to approval of the financial statements and the election of directors on the basis of one person, one vote. A second part of the meeting is devoted to the presentation and discussion of current themes and events. Several hundred thousand members attend the regional and local annual meetings held between February and May. Rapport annuel 2008 17 THE banque mutualiste A pro-active human resources policy To keep pace with its robust growth and anticipate future needs, Crédit Mutuel recruited 1,655 people in 2008 (excluding CIC). The vast majority of these new hires concerned newly-qualified students in branch-based commercial posts. The campaign involved providing vocational training contracts to nearly 700 young people with a level of Bac to Bac +2, enabling them to move rapidly to account manager posts for retail or professional customers. In 2008, the workforce averaged 37,308 employees, 2% more than in 2007. 2008 1,655 new hires 700 training contracts 5.7% of payroll allocated to training Crédit Mutuel provides staff members with training opportunities throughout their careers, a fact that was reflected in a training budget equivalent to 5.7% of the payroll in 2008. More than 1,100 training courses, ranging in length from several weeks to several months, were provided to long-standing staff wishing to train in new posts, notably as advisors to retail or professional customers. The group has set up a permanent internal labour statistics database. This will notably contain company-wide job stratification data and comparative data relating to the number of men and women employed, in application of the gender equality agreement signed by the Crédit Mutuel division in March 2007. r Gende t ity a l a u q e ent m t i u r rec level 18 Crédit Mutuel pay l a u Eq Vocational training Crédit Mutuel division: a framework agreement for the employment of people with disabilities Signed at the beginning of 2008 by all of the unions representing this division, the agreement “expresses a shared determination to improve the integration and employment situation for disabled workers within the division and to encourage… the Federations and entities of Crédit Mutuel to initiate a pro-active strategy to employ more people with disabilities.” Valid indefinitely and applicable to all employees of the regional Federations, Federal Caisse, Interfederal Caisses , CNCM and CCCM, it prioritises action in a number of areas: promoting hiring, integration, training and initiatives to keep disabled people in work and help them adapt to technological changes as well as to adapt work stations to their specific needs. The Crédit Mutuel Federations and other affiliated organisations “will organise communication and awareness-raising campaigns about their objectives and initiatives for training institutes, universities, schools, associations and specialist local organisations.” The agreement also provides for “people with disabilities” to be “taken on for any type of job and/or at any hierarchical level that is compatible with their professional abilities and skills.” It also recommends “making special reception arrangements” to facilitate integration into, or resumption of, a position for the employees in question, particularly to help them develop relationships with their colleagues, their managers, the HR department, company doctors and employee representatives. Rapport annuel 2008 19 THE banque mutualiste Fondation du Crédit Mutuel, a new framework for broader corporate sponsorship Under the aegis of Fondation de France, Fondation du Crédit Mutuel – which was created at the beginning of 2009 – oversees the Confédération Nationale’s various corporate sponsorship initiatives. It works to combat economic and social exclusion through social economy and social assistance projects, to support cooperatives and research initiatives, to promote reading and the French language in all its forms in France and, where appropriate, abroad, and to encourage the implementation and support of independent, sustainable banking networks in developing countries, in particular through its financial support of the CICM association. Research, social assistance initiatives and promotion of cooperatives Part of Fondation du Crédit Mutuel’s remit is to forge partnerships with research organisations, or think tanks, and to invest in research into economics and finance. In this role it works alongside such entities as Institut français des relations internationales (IFRI), Confrontations Europe, Fondation Robert Schuman, Semaines sociales de France, the European League for Economic Cooperation, the French European Movement, Centre interprofessionnel de recherche en droit bancaire de l’université de Lyon 3 (Lyon University interprofessional banking law research centre), Centre des professions financières and Institut de l’Entreprise. 20 Crédit Mutuel The Fondation is also dedicated to supporting work in the social economy and cooperative fields. In this area it supports Réseau national des Juniors Associations, France générosité and Semaine de la coopération. Likewise, it provides funding for initiatives in connection with its partnerships with Adie, for publications such as Revue des études coopératives, mutualistes et associatives (Recma) and for Fondation de France projects and initiatives linked to specific organisations such as Groupement national de la coopération and Finansol. By supporting these research groups through the financing of specialised studies, Crédit Mutuel helps raise awareness concerning banking, cooperative ventures and social aid. An innovative sponsorship initiative with Fondation du Crédit Mutuel pour la Lecture (Crédit Mutuel Foundation for Reading) www.creditmutuel.com An active promoter of access to knowledge and of social integration, reading and French literature, Fondation du Crédit Mutuel pour la Lecture has been involved for some 20 years in an innovative campaign combining social and cultural commitment and focusing on local action. In 2008, the Foundation sponsored almost 90 projects encouraging reading in all its forms and facilitating access to knowledge for members of the least privileged sections of society, regardless of age. Priority is given to long-term initiatives drawing support from people in every part of Crédit Mutuel. This means that the Foundation’s budget is supplemented by contributions from the 18 Crédit Mutuel federations and any local mutual banks – whether general or teacher-focused1 – that choose to support local initiatives by associations in their areas. The first project outside France is due to be launched in 2009. It will take place in Madagascar in coordination with the association Trait d’union. In 2008, the Fondation reaffirmed and strengthened its commitment to promoting cooperation between the various stakeholders and pressure groups working to facilitate access to knowledge. By supporting the “Quand les livres relient” (“The binding power of books”) network, it is reasserting its commitment to channelling energies and fostering discussion and interaction. “Literature always anticipates life.” Oscar Wilde Vaincre l'illettrisme (Reading the Town) This programme features reading and writing activities encompassing all subjects in the school curriculum, and involves more than 4,000 primary and secondary schoolchildren every year. Lire la Ville’s success derives from the wealth of players that it brings together: the town’s school pupils, teachers, writers, historians, architects and cultural experts all share their experience of literature, each contributing their own angle of insight. At the end of the school year, pupils present the work they have done through exhibitions, film shows, plays, etc. (The Voice of Literature) (Combating illiteracy) This is where the Fondation is most active, with support given to 42 programmes in 2008. Ranging from childcare establishments, hospitals and medical teaching institutes to prison workshops and mobile libraries, the channels through which the Fondation supports reading are as diverse as its initiatives are innovative. Its long-term commitment to reducing illiteracy is reflected in its training courses designed to give people with limited knowledge of French a better chance of finding employment. Through this initiative, the Fondation provides people from all walks of life - children in particular - with the opportunity to participate in France’s literary culture. The aim is to stimulate literary creation and the desire to read. In 2008, the Fondation took part in eight literary contests, including the Prix des Incorruptibles, the first prize in France voted for exclusively by young readers. Rapport annuel 2008 21 THE banque mutualiste PA first initiative abroad In 2009, Fondation du Crédit Mutuel pour la Lecture will, in partnership with the Alliance Française, assist the Trait d’union France Madagascar association by funding training programmes for librarians and coordinators from Madagascan reading, information and cultural centres, known as CLICs. The association has been working since 2000 to supply new books to organisations already set up in Madagascar in order to disseminate French language and culture. In this venture, it relies, notably, on help from the Alliance Française and other French networks. Today it is active in the libraries of 21 CLIC centres in rural villages with the capacity to cater for nearly 250,000 children, adolescents and young adults every year. 22 Crédit Mutuel THE CICM IS ACTIVE IN SIX AFRICAN AND ASIAN COUNTRIES : • Central African Republic through Crédit Mutuel de Centrafrique, • Cameroon through Mutuelle de développement et d’investissement du Cameroun (MdiC) Development aid through Centre International du Crédit Mutuel (CICM) www.creditmutuel.com Active for some 30 years in building banking networks in developing countries, Centre International du Crédit Mutuel (CICM) stands at the intersection of microfinance and development aid. It works in several areas: extending banking services to communities as a means of improving their welfare, helping to develop the local socio-economic fabric, disseminating the cooperative model and its democratic values, and promulgating professional savings and credit management. This non-profit association, to which the 18 Regional Federations contribute, works to set up independent, sustainable cooperative networks in countries where individuals cannot always access existing banking services. Its aim is to help local populations to take charge of their own development, either by enabling them to create their own cooperative networks for savings and credit, or by providing technical assistance to existing mutual organisations. CICM's approach is based on Crédit Mutuel's guiding principles: the responsibility of its members, the use of voluntary directors and a community approach that gives priority to local banking services. In often unstable political and economic environments, the CICM networks enable local people to protect their assets, build up personal savings and fund work projects. Through micro-credit and the provision of banking services, these cooperative networks make a major contribution to the development of local economies by fostering social cohesion and the settlement of nomads. CICM's operations are financed by the Federations with contributions from external sponsors. • Republic of the Congo through Mutuelles congolaises d’épargne et de crédit (Mucodec), • Niger through Crédit Mutuel du Niger (CMN), CREDIT MUTUEL IN SENEGAL: THE COUNTRY’S FIRST INDEPENDENT BANKING NETWORK In 2008, the 340,000 or so members of Crédit Mutuel du Sénégal decided to dispense in future with CICM’s support. The 106 CMS local mutual banks, with their 540 employees, now operate entirely independently. Given that the independence of governing and operating bodies is the CICM’s primary objective, Crédit Mutuel is delighted with this development. NEW SHARED TOOLS TO ASSIST THE NETWORKS 2009 will see the launch of the CICM network’s new information system enabling centralised transaction management. A real-time management control application will follow. Project Afric@rte will also be launched in the Mucodec banks this year. Initially, the card will replace the account book and serve as a means of identifying members who visit the bank. It will then be incorporated into the group’s long-term project to improve access to banking services via the installation of ATMs in CICM branches. • The Philippines through Mutual saving and credit cooperative of Philippines (MsccP), • Cambodia through the Crédit Mutuel savings and credit network (CMsc). THE CICM NETWORK IN 2008 86 local mutual banks 557 employees 570,000 active members 588 elected directors €190 million in deposits €40 million in outstanding loans 2008 Annual Report 23 THE banque mutualiste Banking for all members of society Following on from the tradition of the social pioneers of the 19 th and 20 th centuries, Crédit Mutuel was one of the first banks to offer an economic response to issues of social exclusion. The group's determined commitment to providing banking services to those sections of the population usually denied access to the conventional banking system is reflected in the development of micro-credit in close collaboration with non-profit associations. Social micro-credit Crédit Mutuel assists the most vulnerable sections of the population by extending micro-credit within the framework of partnerships. Seventy experimental projects are underway throughout France through regional or local partnerships with social aid organisations such as Secours Catholique, Coorace (Comité des Organismes d’Aide aux Chômeurs par l’Emploi), Unhaj (Union nationale par l’habitat des jeunes), Udaf and a number of other family-oriented social aid networks such as Admr, Familles Rurales, Emmaüs and Restos du Cœur, together with neighbourhood agencies, local employment agencies, community social aid centres and local social integration organisations. The goal is to develop a joint approach to helping people in difficulty who wish to implement a project that will enable them to find a job. By opening accounts for them and extending loans that are partly guaranteed by the Fonds de Cohésion Sociale (French social aid fund), Crédit Mutuel enables them to regain access to the banking system and to become normal bank customers once again. Crédit Mutuel assumes 50% of the risk on these loans. 24 Crédit Mutuel The Fonds de Cohésion Sociale (and Secours Catholique for its own network) covers the remaining risk under an agreement signed in January 2006 with Caisse des Dépôts et Consignations. These loans, for amounts ranging between €500 and €3,000, are granted to people who do not have a chequebook, have little or no access to credit, have no stable employment or are living on social welfare but are actively trying to regain a place in society. Professional micro-credit In 2008, the group financed €145 million in loans through three networks: Association pour le Droit à l’Initiative Economique (Adie), France Active and France Initiative. Crédit Mutuel has been a partner of Adie, the pioneer of micro-lending in France, ever since it was set up and, in 2008, it financed 10% of all lending by this organisation, which granted 1,500 loans averaging €2,700, representing a total of €3.6 million. For over 20 years, the group has been working with France Initiative, a network of associations set up to promote local economic development that handles 15% of bank-financed business start-ups in France. The group is actively involved with over 60% of its local initiative platforms and a member of its "Entreprises" collegial body of partner companies. In 2008, it lent €132 million via the network, representing over 20% of its overall financing volume. Crédit Mutuel also works alongside the France Active network, which offers grants and loans to initiatives oriented to economically-driven social integration. It sits on half of the organisation’s financing committees, and in 2008 backed 23% of the guarantees extended, representing a commitment of €10 million. MEMBERS IN FINANCIAL DIFFICULTY: SPECIFIC ASSISTANCE PROGRAMMES Crédit Mutuel’s social assistance converts words into action. Through its Regional Federations, the group runs a number of initiatives of which several are listed below. They offer a daily reminder of the group’s commitment to its most vulnerable members. Since 1986, the Association de gestion du fond d’entraide du Crédit Mutuel de Bretagne (CMB) has been providing aid to members faced with loan repayment difficulties resulting from unforeseen circumstances. The association covers up to 75% of the instalments for a period of up to 12 consecutive months, with a maximum of €16,000 available per borrower or per household. Operational since January 2006 in Lille, Caisse Solidaire du Crédit Mutuel Nord Europe was created to enable people to re-enter the system after being excluded from it, and to provide basic financial services to people with little money or who are encountering temporary difficulties due to their professional situation or to health or other problems. It grants micro-loans of €500 to €2,000, repayable over six to 24 months, at market conditions and can in some cases finance the purchase of subsidised housing. This entity works in partnership with a number of aid organisations, some of which have a seat on its Board of Directors. At the end of 2007, Crédit Mutuel Maine-Anjou Basse-Normandie set up Crédit Mutuel Solidaire (CMS), which acts both as a social aid fund and a micro-lending organisation. Its primary aim is to assist members in difficulty who have personal recovery projects by helping them to obtain aid from the specialised associations and bodies with which CMS has partnership agreements. CMS works closely with the local mutual banks, which are responsible for identifying the potential partner associations and handling relations with these partners with help from CMS. Repayments on loans granted, which amount to between €500 and €4,000 over six to 48 months, cannot exceed €100 per month. In early 2008, the Nantes federation set up Créavenir Budget, a special initiative to help customers with payment difficulties. Aimed at federation members only, this association is a vehicle for the group’s “individual solidarity micro-credit” programme, and aims to support those in financial difficulty by providing budget management advice and help with certain administrative procedures. In doing this, the group – while not seeking to act as social security substitute – shows its commitment to seeking solutions that require input from its directors and employees. Créavenir Budget relies on two voluntary directors for each area, with one employee per area acting in a consulting role. The Economic and Social Action task force (Aes) is responsible for coordinating the scheme. A SOCIALLY SUPPORTIVE BANK Crédit Mutuel helps develop socially beneficial savings schemes through two Finansol*accredited products: Livret d’épargne pour les autres (Lea) and Crédit Mutuel France Emploi. Launched in 2006, the Lea operates like a traditional savings account but with an interest -sharing component whereby the saver donates 50%, 75% or 100% of the interest on deposits to one or more social aid associations in France or abroad. Crédit Mutuel France Emploi is a mutual fund (Fcp) allowing holders to donate half of the interest income they earn to the France Active association. The association uses these funds to grant loans to business start-ups by unemployed people or to inject working capital into social enterprises, such as integration initiatives and intermediation and residential services companies. * This professional association, of which Crédit Mutuel is a founder member, is a federation of organisations that provide finance for social aid initiatives. Its aims are to support and promote the principle of socially beneficial saving and financing, to coordinate the collection and investment of related funds and to guarantee the social usefulness and the transparency of accredited financial investments. 2008 Annual Report 25 2008 results The financial and economic crisis affected Crédit Mutuel’s results, underlined its responsiveness and demonstrated its resilience in equal measure. Its net profit group share, taking into account CIC, came to €440 million, compared with €2,730 million in 2007. Rapport annuel 2008 27 2008 results Despite the economic turmoil, Crédit Mutuel strengthened its core retail banking business, expanded its coverage and won market share. It also embarked on a new stage of its growth strategy with the acquisition of Citibank Deutschland and Cofidis. Net banking income (€ billions) 10.6 10.8 8.4 2008 The group’s financial structure remains strong: with 9.8% in Tier 1 capital, Crédit Mutuel has one of the highest solvency ratios of all French banks and continues to rank among the euro zone’s most highly-rated banking groups. 2007 2006 With sustained network activity, a high level of deposit-taking and constant provision of support in all areas of the economy in 2008, Crédit Mutuel – one of France’s leading banks with a 15% market share – once again showed remarkable development potential. Operating expenses (€ billions) 6.7 6.5 Firm resistance in an unusual yeare 6.3 2008 2007 2006 Net banking income came to €8,424 million, representing a 20.3% decrease. This decline largely reflected a fall in income for the corporate and investment banking division (from €1,234 million in 2007 to a loss of €64 million in 2008), which Cost-to-income ratio – retail banking (%) 72.2 71.4 2008 IFRS 2007 IFRS 28 Crédit Mutuel Like many credit institutions in France and abroad, the group suffered collateral damage from the US-born crisis and the ensuing collapse in investor confidence. bore the brunt of the crisis with, in particular, the depreciation of its financial instruments portfolio. The retail banking division’s net banking income rose 1.9% to €7,485 million, or 83% of total net banking income, confirming that the group’s core business is in good shape. The negative market trend also weighed on the insurance business, which saw its net banking income fall 31.1% to €995 million. This division nevertheless generated 11% of total net banking income. Income from asset management and private banking was marginally down (3.3%) at €549 million. 2008 Key figures at 31 December* € millions 2007 IFRS 2008 IFRS 2008/2007 Total assets 553,302 581,709 5.1% Shareholders’ equity (after appropriation of income) 26,864 25,036 - 6.8% 26,442 24,676 - 6.7% - of which attributable to group Customers' deposits 482,342 478,083 - 0.9% o/w Deposits 171,602 197,219 - Debt securities issued - Insurance-linked savings 230,545 80,195 199,712 81,153 14.9% (9.5% excluding Citibank) - 13.4% 1.2% Outstanding loans 258,619 295,497 14.3% (9.7% excluding Citibank) Net banking income 10,568 8,424 - 20.3% Operating expenses 6,511 6,677 2.5% Gross operating profit 4,057 1,747 -56.9% Cost of risk 186 1,405 ns Net operating profit 3,871 342 - 91.2% Net profit 2,785 442 - 84.1% Net profit, group share 2,730 440 - 83.9% MAIN RATIOS 2007 IFRS 2008 IFRS 2008/2007 IFRS 71.4% 25.5% 9.6% 72.2% 31.0% 9.8% 2007 2008 Including Citibank 5,206 15.0 59,455 5,262 15.3 60,075 5,619 18.7 65,545 Cost-to-income ratio (retail banking) Fees and commissions / Net banking income Tier 1 solvency ratio (Basel II) Points of sale Customers (millions) Workforce 0.8% 5.5% 0.2% *Taking all of Citibank Deutschland’s assets and liabilities into account. In terms of impact on results, on the other hand, these figures reflect only the post-acquisition period (from 5 to 31 December 2008). Rapport annuel 2008 29 Les résultats 2008 results du groupe en 2006 Operating expenses increased by a moderate 2.5% to €6,677 million, a smaller rise than in 2007, despite a 1% growth in the workforce (excluding Citibank* and Banco Popular) and ongoing investment in network expansion. Gross operating profit came to €1,747 million, a decrease of 56.9%. The cost of risk rose from €186 million to €1,405 million, reflecting the initial impact of the economic crisis and exceptional events during the year - mainly the Lehman Brothers exposure. Discounting these exceptional items, the cost would have risen €499 million, to reach €685 million. Strong sales and increased market share Sales growth continued at a sustained pace. The efforts of the Crédit Mutuel and CIC networks and its competitive products and services offer enabled the group to open 245,000 new current accounts and win 350,000 new customers, bringing the total number of customers to 15.3 million. Of these, 13.7 million are retail (up 304,000). In all, 56 new branches were opened, bringing the total number of outlets to 5,260. Alongside the network’s development there was increased sharing of tools between the groups. Further interfederal partnerships developed around the Caisses Interfédérales, subsidiaries and work platforms. Crédit Mutuel Midi-Atlantique joined the Caisse Interfédérale comprising the Centre Est Europe, Ile-de-France, Sud-Est and Savoie-Mont Blanc federations, and a partnership agreement was signed between these five federations and the Marseille and Valence groups. Operational development work to increase CM-CIC Services’ production and logistics capacity also gathered pace. These developments allowed the group to become more competitive, enhance product and service quality, control its costs and profitability and strengthen and optimise its equity capital. Crédit Mutuel-CIC gained further market share to 16.9% (up 0.3 points) in loans and 12.1% in deposits (up 0.6 points). Customers’ deposits with the group totalled €478.1 billion in 2007 (down 0.9%). While deposits remained upbeat, with a 14.9% increase to €197.2 billion, the financial crisis took its toll on the securities segment, which contracted by 13.4% to €199.7 billion, and on life insurance, which gained just 1.2% to €81.2 billion. The crisis combined with the rise in regulated rates led savers to shift their cash towards liquid, risk-free savings products. Accordingly, deposits taken amounted to €25.6 billion, compared with €15.1 billion in 2007, representing a 14.9% increase in the overall deposit base to €197.2 billion. Deposits were particularly substantial for the “livret bleu” savings account, where the savings rate doubled from the previous year, while standard savings book accounts and term deposits also did well. The collapse in demand for lending in the second half of the year, accentuated at year-end, led to a contraction of 16.1% in loans granted, to €62.6 billion, which is nevertheless a healthy level. Outstandings came to €295.5 billion at year-end, up 14.3%, or 9.7% excluding Citibank, for which outstandings came to €11.8 billion. * Taking all of Citibank Deutschland’s assets and liabilities into account. In terms of impact on results, on the other hand, these figures reflect only the post-acquisition period (from 5 to 31 December 2008). 30 Crédit Mutuel Credit risk (IFRS) Operating profit (IFRS) as a % in € billion 2.9 2.4 Net profit, group share (IFRS) in € million 2.5 2,730 2,946 61.0 65.7 66.6 4.1 3.9 1.7 0.3 4.5 4.3 -1.4 -0.19 2008* -0.24 440 2008 2008 2007 2007 2007 2006 2006 2006 Gross operating profit Impaired loans Cost of risk Coverage rate *excluding Citibank Deutschland Operating profit Shareholders' equity, group share (IFRS) Solvency ratio, of which Tier 1 in € million as a % 12.3 (inc. floor) 24,676 26,442 (excl. floor) 9.5 11.3 12.0 Tier one 23,983 Tier one Tier one Tier one 12.7 9.8 9.6 10.0 2008 (IFRS) 2008 2007 2007 (IFRS) 2006 2006 (IFRS) As from 2007, figures have been calculated in accordance with the decree of 20 February 2007 relating to Basel II capital adequacy requirements. Breakdown by activity 8,424 Net banking income in € million Net profit, group share in € million 8,971 440 440 1,017 7,485 549 6 (547) 420 74 995 (335) (64) (736) Retail banking Other Insurance Total Retail banking Corporate and investment banking Intra-group elimination Insurance Other Asset management and private banking Consolidated Corporate and investment banking Total Asset management and private banking Consolidated Rapport annuel 2008 31 Les résultats 2008 results du groupe en 2006 The group remains the second-largest lender in home loans with a market share of nearly 20% for new loans. New housing loans decreased by 24.6% to €31.6 billion in a “wait-and-see” market. Outstanding housing loans increased by 9.3% to €155.6 billion. The integration of Citibank Deutschland, whose loan book consists essentially of consumer loans, multiplied outstandings in this lending category by 1.8, bringing them to €27.3 billion. At constant scope, new loans decreased 4.2% to €9 billion. STRATEGIC DEVELOPMENT 2008 15.3 million customers (excluding Citibank) including 13.7 million retail customers 350,000 new customers 56 new branches No. 1 bank in non-life insurance No. 2 in home loans No. 4 in European consumer credit No. 2 in France for electronic payments 32 Crédit Mutuel In 2008, ten years after the acquisition of CIC and against the backdrop of a major crisis, Crédit Mutuel entered a new phase of strategic development. Thanks to its acquisition of Citibank Deutschland, Germany's leading consumer credit provider with a network comprising 300 branches and 3.4 million customers, and of its controlling interest in Cofidis, the 3 Suisses International consumer credit subsidiary with 11.5 million customers that posts 40% of its sales in nine European countries, the group has strengthened both its international presence and its positioning in consumer credit, where it is now Europe’s fourth largest provider. In early 2008 the group acquired the 18 branches and offices that made up Banco Popular Español's French network. It thereby strengthened its network in three areas earmarked for development – Ile-de-France, the south-east and the south-west – and diversified into a new category of customers. As a result it is also working on extensive commercial agreements with Banco Popular Español, Spain’s third-largest bank. The group has a number of development projects under way, notably in insurance, where it has created RACC Seguros, a joint venture between Assurances du Crédit Mutuel (ACM) and Royal Automobile Club de Catalogne, and in IT, where it has investment agreements in Spain, Morocco and Tunisia. Outstanding loans to businesses and self-employed professionals for equipment and operating requirements increased by 12.6% to €80.1 billion, while leases grew by 9.3% to €9 billion. However, new loans and leases combined shrank by 5.8% under the impact of investment freezing in some areas. The group reinforced its position as the leading bankinsurance player in non-life insurance with a 6.5% increase in premiums to €2.3 billion, while life insurance sales dipped in line with the market, with premium income down 18.5% to €8 billion. The insurance subsidiaries generated total premium income of €10.2 billion, a 14% decrease. Overall they had 26.6 million contracts under management – an increase of 4.4% – of which 22.5 million are in non-life, reflecting a 5% increase in that category. At 31 December 2008, they catered for 10.7 million policyholders, a rise of 6% year-on-year. The group is a leading player in breakthrough areas such as mobile banking, which is a major new sector for diversification. It continues to hold second place in electronic payments in France with 20.7% of the market. Customers Outlets Average workforce 15.3 (excl. Citibank) millions 18.7 (incl. Citibank) 60,075 15 5,260 65,545 (incl. Citibank) (excl. Citibank) 59,455 14.5 58,720 13.7 13.3 5,206 5,065 37,310 36,570 12.9 5,620 (incl. Citibank) 3,168 (excl. Citibank) 3,151 2008 35,710 2008 3,075 2008 2007 2007 2007 2006 2006 2006 Customers Total number of employees Outlets o/w retail customers o/w Crédit Mutuel o/w Crédit Mutuel + 0.7 point + 0.7 point Market share over 3 years (France) 12.1% % 16.9% 11.5% 16.6% 11.4% 16.2% 2008 2008 2007 2007 2006 2006 Deposits Breakdown of customer deposits: €478 billion in 2008 Loans Breakdown of new loans: €62.6 billion in 2008 Breakdown of outstanding loans: €295.5 billion in 2008 8% 17% 41.2% 36% 41,.8% 52.7% 11.3% 18.8% 14% Deposits Securities issued Insurance-linked savings 50% Home loans Consumer credit Equipment and cash 9.2% Home loans Consumer credit Equipment + leasing Operating loans Other loans 2008 Annual Report 33 Bankinsurance Bankinsurance, the group's core business, covers retail banking and life and non-life insurance activities. In 2008, it generated net banking income of €8.5 billion and net profit group share of €1.4 billion. The group assists its customers in all their projects, providing solutions in the areas of investment and borrowing, electronic payments and technology, life and non-life insurance, real estate, residential services and wealth management. 2008 Annual Report 35 Bankinsurance Bankinsurance France's second-largest retail bank and leading bankinsurer, the Crédit Mutuel group has 13.7 million retail customers of whom more than 11 million have taken out insurance cover. Indeed, it is precisely in order to better address their needs that Crédit Mutuel developed bankinsurance activities, i.e. the sale of insurance products through its bank branches, in the 1970s. It was this same commitment that led it to become the leader in home video surveillance, with 29% of the market. KEY FIGURES 15.3 million customers of which 13.7 million retail customers 10.7 million policyholders and 26.6 million insurance contracts 5,262 outlets 7,558 ATMs To stay close to its customers, the group has increased its coverage with an appropriate balance between physical networks and remote banking technology. It opened 56 outlets in 2008, mainly in large and medium-sized cities, where it has traditionally had a less satisfactory presence. It is France's second-largest retail banking network(1), with 5,262 branches and almost 7,600 ATMs. It thus offers a truly local banking service backed up by state-of-the-art multi-channel technology: remote banking services alone recorded close to 367 million contacts in 2007, 90% of them via Internet. The group is a leader in breakthrough areas such as mobile banking, which is a major new area for diversification. 367 million remote banking contacts (1) Excluding the French post office bank, La Banque Postale 36 Crédit Mutuel Livret bleu: higher savings and increasing numbers of account holders Regulated savings accounts (Livret A/Livret Bleu) have been distributed by all banks since 1 January 2009. This reform, which was implemented at the request of the European Commission, in no way changes the group’s philosophy. As a traditional distributor of Livret Bleu savings books, Crédit Mutuel will continue to distribute this popular savings product, frequently the first rung on the savings ladder for retail customers. The generalised distribution will not modify the characteristics of this savings product, and Livret Bleu account holders – be they individuals or associations – will still be free to manage their accounts either as pure savings products or as quasi-ondemand deposit accounts. This flexibility is particularly useful for lower-income customers wishing to carry out day-to-day transactions. The Livret Bleu continues to be what it has always been: a popular basic savings product offering availability and reliability, and Crédit Mutuel will continue to distribute this product, sharing costs between large and small savings accounts, which is another form of solidarity. In 2008, deposits with the bank doubled to €4.8 billion, helped by an attractive rate of interest and the branches’ marketing and sales campaigns. This brought total savings held to €25.3 billion, a rise of 23.6%. The number of savings accounts under management continued to rise, reaching 6 million by the end of 2008, a trend which remained undented when the market opened up earlier this year. CREDIT MUTUEL, NUMBER 1 BANK FOR CUSTOMER RELATIONSHIPS IN 2009 The customer relationship is seen as the key to successful development, and Crédit Mutuel was once again rewarded for the quality and efficiency of its customer relationships in 2009. For the second consecutive year, Crédit Mutuel came first in BearingPoint – TNS Sofres’s customer relationship survey (1). These awards differ from others in that they are judged, not by panels of experts and professionals, but by consumers themselves. (1) Survey carried out in France in April 2009 on a sample of 4,000 customers and users of more than 100 businesses and bodies in 11 sectors: insurance, automobile, banking, specialised retail, services companies, mass retail, public services, landline telephony/Internet access providers, mobile telephony, tourism and transport. 2008 Annual Report 37 Bankinsurance France's second-largest retail bank Retail banking, the group's main business, encompasses the offers of Crédit Mutuel’s18 Regional Federations and CIC's five regional banks. It also covers the specialised products and services marketed through the network, notably leasing, factoring, fund management and real estate. KEY FIGURES FOR RETAIL BANKING Retail banking generated net banking income of €7.5 billion in 2008 (83% of the group total) a rise of 1.9% underlining the dynamic nature of this division. In € millions Net banking income: 7,485 Gross operating profit: 2,081 Net profit, group share: 1,017 304,000 new customers Number two in home loans Number four in European consumer credit 38 Crédit Mutuel As the day-to-day banking partner for 13.7 million retail customers, the group is thriving, as witness the 304,000 new customers attracted in 2008. Together with CIC, it has a 12.1% share of the market for deposits and a 16.9% share of the bank loans market. It has continued to diversify its offer so as to meet all the needs – from the simplest to the most sophisticated – of its retail customers and, more generally, of its various customer segments, i.e. young people, who constitute one of its priority areas of development, but also associations, farmers, self-employed professionals and very small to medium-sized businesses. For the more vulnerable segments of its customer base, notably those without access to a chequebook, the Crédit Mutuel group offers a full range of services for withdrawing cash and making payments in all circumstances: Facil’accès at Crédit Mutuel and Service Accueil at CIC. As the number two in housing loans with a 20% share of new loans granted, the group is a key player in the financing of programmes to facilitate home ownership among the less well-off sections of society, particularly through the distribution of interest-free home loans. Following the acquisition in 2008 of Citibank Deutschland, Germany's leading consumer credit provider, and Cofidis, which has 11.5 million customers across Europe, the group is now Europe’s fourth largest player in this sector. I Savings: Strong deposit inflow, and decline in securities subscriptions Although boosted by deposits, the savings business was hampered by the fall in securities subscriptions and a disaffection for life insurance products, in keeping with the general market trend, causing savings to fall marginally by 0.9% to €478.1 billion. The crisis and the rise in regulated rates led savers to shift their cash towards short-term, fixed-rate bank savings products. Deposits naturally benefited from this situation, with the total rising considerably by 14.9% to €197.2 billion, and deposits collected increasing to €25.6 billion from €15.1 billion in 2007. The deposit inflow was particularly robust for: • Savings accounts, for which overall deposits increased by 18.7% to €62.8 billion thanks largely to campaigns designed to win new customers and retain existing ones for the “livret bleu” account and for related investments such as the Fidélité savings accounts and term deposits. • Negotiated deposits, with a 28.7% increase to €49.6 billion, boosted by term deposits. Residential savings, and in particular the PEL residential savings plan, which did not benefit from the successive rises in regulated interest rates, lost further ground to €26.3 billion, a decline of 6.1%. It is expected that the maintenance of the PEL rate in a context of falling savings books regulated rates will make PEL plans more attractive again. The financial crisis and market turmoil led to a wholesale decline in securities-related savings, with both the custody business and mutual funds affected. Total deposits fell 13.4% to €199.7 billion. Life insurance suffered as a result of customers’ preference for interest-bearing deposits, which were marketed more aggressively by the networks. Despite a reduced inflow of €8 billion (down 18.5%), total funds rose slightly by 1.2% to €81.2 billion. 2008 Annual Report 39 Bankinsurance ANNUAL BANK CHARGES STATEMENT: CLEARER THAN EVER In accordance with current regulations applicable to all banks, customers receive a yearly statement summarising the charges they have incurred for banking products and services provided in connection with their current accounts. A leading retail banks Crédit Mutuel endeavours to anticipate, and respond to, customers’ needs with an appropriate and particularly innovative offer of products and services. This statement provides an overview of the charges levied over the past year, and reflects Crédit Mutuel’s ongoing commitment, made some years ago, to providing clear, useful advice and enhanced access to information. In line with this, it has strengthened its financing offer for energy-saving home improvements and renewable energy installations and has been offering interest-free “eco-loans” (Eco-prêts) since spring 2009. This scheme, which resulted from the Grenelle Environment Round Table process, targets individual owner-occupiers and landlords of properties – including those in co-owned buildings – built before 1 January 1990 and used as main residences. The annual charges statement provided the bank’s branches with a fresh opportunity to approach its members and customers to help them rationalise their use of banking services by adjusting their consumption and the related costs to reflect their real needs more closely. Similarly, Crédit Mutuel has gained a genuine lead concerning the quality and performance of new technological services provided to customers in the areas of remote banking, home video surveillance, electronic payments and mobile telephone services. This positioning is integral to the group’s strategy of diversifying through new activities in recent years. Residential services are another facet of Crédit Mutuel’s offer. These are paid for using universal service vouchers (chèque emploi service universel - CESU) issued by Crédit Mutuel under a partnership with Chèque Domicile, the leader in this area, a scheme that offers retail customers cheaper access to home services and provides companies with a new instrument for their human resources policies. Tranquil’ADOM, which puts customers in touch with residential services providers, is bundled into the bank’s Eurocompte Confort et Sérénité offer and the Assurances du Crédit Mutuel home insurance packages, and can be subscribed to by telephone or online, exclusively via the CyberMUT site. This initiative met with emphatic approval on the part of the customers. FOSTERING RENEWABLE ENERGY The partnership concluded with EDF ENR in April 2008 has resulted in a financing package for the installation of solar panels on individual homes. The aim is to foster the development of renewable energy in France. The package entitles retail customers building a detached house to borrow money for up to 20 years at an attractive rate. The solutions offered by participating local mutual banks* and by all the CIC branches form part of the solar panels offer developed by EDF’s Bleu Ciel division. Alongside CIC’s sustainable development loan and Crédit Mutuel’s Crédinergie package, this latest offer is an additional differentiating factor for the group. * Crédit Mutuel Centre Est Europe, Savoie-Mont Blanc, Ile-de-France, Sud-Est and Loire-Atlantique et Centre-Ouest 40 Crédit Mutuel Home loans: a major player I Number two in home loans Falling demand was compounded at the end of the year by the combined effect of a crisis in confidence and the shelving of investment plans. This led to a market-wide drop in the number of home loans granted by banks. Despite a 24.6% fall in new loans to €31.6 billion, the group remained France’s second biggest lender for this segment, with 20% of the market. At 31 December, home loans outstandings stood at €155.6 billion, up 9.3%. The group also plays a key role in subsidised home purchases and the distribution of interest-free home loans with 20% of the market. I An active partner in subsidised housing Crédit Mutuel has a longstanding relationship with the bodies involved in the so-called “1% logement” subsidised housing scheme, traditionally active in the rental sector for low-income households and now involved in subsidised acquisition schemes. It has begun to set up schemes for separating the purchase of land from that of the actual buildings. It is committed to working alongside the main bodies involved in collecting the “1% logement” contribution, by providing financing in conjunction with the local authorities’ contributions (aid in addition to interestfree loans, reduced VAT rate of 5.5% and carrying of cost of the land by the CIL cross-sector housing committees thanks to the Pass-Foncier scheme). In 2009, this activity has benefited from measures to stimulate new-builds (raising of the interest-free loan ceiling to twice its former level since 15 January and gradual roll-out of the legal and tax arrangements for using the Pass-Foncier for multi-occupancy housing). The group is an active player in several regions, with a range of activities: • it has capital stakes in around 40 subsidised housing bodies (Entreprises sociales de l’habitat - Esh) to which it offers intermediary rental loans (Pls, Psla and Pli). It also contributes its know-how in the sale of social housing (HLM) through subsidised homebuyer loans; • it is a close partner of social housing cooperatives for construction programmes under subsidised homebuyer schemes, which it finances through interest-free loans or tenant home purchase schemes; • it has extended its direct presence through partnership agreements with social housing bodies (Opac and Ophlm), which manage more than half of France’s existing subsidised housing and have projects for priority zones designated in the government's urban development policy. As a traditional partner of the French agency for housing improvement (Agence nationale pour l’amélioration de l’habitat - Anah), the group aims to work more closely with social housing bodies in sensitive urban areas covered by French urban renovation agency (Agence nationale pour la rénovation urbaine Anru) programmes. IMPROVED INTERESTFREE LOANS: THE GROUP AN ACTIVE PLAYER IN SENSITIVE URBAN AREAS Crédit Mutuel favours greater local involvement in aid schemes and was the first entity to bring its engineering skills to bear on improved interest-free loan packages for the most disadvantaged urban areas. In 2008, it handled two fifths of the Prêts-Logement 92 interest-free loans in the Hauts-de-Seine department and more than a quarter of the Prêts Paris-Logement loans in neighbouring Paris. MEDIATION: MORE THAN 1,700 OPINIONS ISSUED IN 2008 Created by the Murcef Act, bank mediation has become an integral part of the customer relationship. Initially linked to retail deposit accounts, the scope was extended in January 2008 to cover disputes linked to financial instruments, savings products, loans and investment services, insofar as these concern a contract’s execution rather than its negotiation. Crédit Mutuel's ombudsman received more than 2,810 requests in 2008, a rise of 11.6% from 2007. More than half of these (62%) fell within his ambit, and 79% of the requests received a response within a month. The ombudsman issued 1,753 opinions in 2008, 56% of which were partly or totally in the customer’s favour. Although the ombudsman's opinion is not binding for the network, its position has been followed in all cases by Crédit Mutuel’s Regional Federations and CIC's regional banks. 2008 Annual Report 41 Bankinsurance CRÉDIT MUTUEL ENSEIGNANT: A SPECIAL RELATIONSHIP Union nationale du Crédit Mutuel Enseignant (UNCME) now has more than 40 mutuals throughout France*. It offers a service combining clear conditions, quality products and mutualist values to civil servants employed by the departments of education, research, youth and sports and culture. Since 2008, CME have been able to extend membership to teachers and non-teaching staff in the private education sector within the framework of a partnership with the State. In all areas - package for young teachers, loans, savings, banking and insurance - CME promotes the mutualist values that have made it such a success with its members and customers. * www.cmutuel.com Nearly four million young customers In 2008, the Crédit Mutuel group invested further in developing its offer for people under the age of 26, who represent nearly a quarter of its customer base. Teaching young people how to use basic banking services, encouraging savings from an early age and assisting young people along the road to independence: these are the main lines of the bank’s offer – comprising two products: Pop Corn and VIP – for a customer segment that is central to its development strategy.  Pop Corn covers the period from birth to 11 years: savings book, life insurance, organisation of birth-related schemes, Christmas gifts, birthday gifts, etc., while  VIP caters for the 11-25 age bracket in three major areas: • day-to-day banking needs, notably through Eurocompte VIP, a service package enabling customers to manage their budgets; • accommodation, with Clic-Clac, a package for young people comprising a loan to finance the guarantee deposit, a bank guarantee for the landlord and a home insurance policy. These products can be subscribed to separately if required; • projects: computer loans, the €1 per day driving licence scheme, and flexible student loans, including, since the end of 2008, the new Oséo government-backed student loan, which enables the student to borrow up to €15,000 over a two- to ten-year period and comes with a government guarantee of 70% for the unpaid portion of capital. This loan is specifically tailored for young people without a parental guarantee. The VIP offer is mainly marketed through Crédit Mutuel’s advertising on educational material handed out to students throughout their school years and at key moments in their academic and career paths. As well as Parcours J, CIC offers the Starts Jeunes Actifs package, which provides all of the bank's services at half price. As well as these specific products, the group offers intergenerational savings products that can be subscribed by the parents or grandparents in their own names or directly in that of the child. 42 Crédit Mutuel HELPING YOUNG TALENT EMERGE WITH CERCLE PASSEPORT TÉLÉCOMS THE BANK FOR MUSIC Allowing our customers to express themselves is the basis of our relationship. Sponsoring their music is one way of thanking them for the trust they place in us. Crédit Mutuel therefore gives its support to some of the leading music events and programmes on television and radio, such as the NRJ Music Awards on TF1 and NRJ, the Victoires de la Musique on France 2 and France Inter, Taratata and N'oubliez pas les paroles. In 2007, it concluded a partnership with Radio France to support music programmes and discussions on France Inter, France Info and Le Mouv’, as well as the France Bleu talent showcase night. Crédit Mutuel is also involved in major music events such as NRJ concerts, the Printemps de Bourges festival, the Francofolies de la Rochelle and the Fête de la Musique. In addition, it promotes numerous regional events. With a view to bringing live music to as many people as possible, Crédit Mutuel is associated with Jeunesses Musicales de France, and with the 2,000 concerts they give each year in primary and secondary schools, as well as with Confédération Musicale de France which groups some 700,000 musicians in 6,000 music schools, orchestras and choirs. Since 2008, Crédit Mutuel has been making its voice heard over the Internet, notably with Goomradio, through which it broadcasts two exclusively digital radio programmes targeting young people: Pop Corn radio for 8-to-12 year olds and VIP radio for 12-to-18 year olds. Again through music, Crédit Mutuel works for sick children by supporting the “Tout le monde chante” cancer prevention and support endeavour. Since 2007, Crédit Mutuel has been a partner in the Cercle Passeport Télécoms initiative, which enables scholarship students from disadvantaged areas to go to engineering or business schools by eliminating all financial discrimination. Crédit Mutuel offers student loans requiring no parental guarantee, with the possibility of deferring repayment until the recipient has finished his/her studies. In conjunction the Cercle, it also runs educational workshops on the subject of budget management in the schools concerned. This equal opportunity partnership reflects Crédit Mutuel's goal of becoming the bank for young talent in areas targeted for development by the government's urban policy plan, by providing material help for young people to enter top-level professional careers. In 2009, Cercle Passeport Télécoms was one of the winners in the 26th Admical Oscars corporate patronage awards. CIC also supports young performers through its patronage, since 2003, of the classical music awards, Victoires de la Musique Classique. This event, which enables young classical musicians to build a name, helps to promote classical music to an increasingly wide audience throughout France. Channelling energies, being attentive and developing individual talents and goals are just some of the values to be found in music and which justify the group's commitment to this form of expression. 2008 Annual Report 43 Bankinsurance CREDIT MUTUEL LAUNCHES ASSOCIATHEQUE On 1 September 2009, Crédit Mutuel launched Associathèque, a public information and services website designed to consolidate the group’s position in the non-profit associations market. Designed for everyday use by voluntary workers and current and future association directors, Associathèque provides a wealth of information (legal, tax, accounting, community and events news, along with handy guides, downloadable information sheets and templates, Partenaire Associations and other newsletters, etc.). It also offers numerous online services to help manage and promote an association, such as a directory, an association profiling tool, small ads, legal and tax advice from a partner law firm and data upload to the local CM-CIC branch. Associathèque is regularly updated and enhanced by our partner companies*. It is a free service with a subscriber area reserved for customer associations with a remote banking contract or a Eurocompte account (subject to region-specific terms and conditions). The public part of the site offers various useful features, such as a guide on how to launch an association. As well as providing assistance to associations, Associathèque is a means for Crédit Mutuel to win new customers, secure the loyalty of existing ones, and burnish its image. Go to: http://www.associatheque.fr * Editions Juris Associations (an Editions Dalloz company), In Extenso, an accounting firm belonging to the Deloitte group, and Service 1901, a consultancy specialised in the associations sector. 44 Crédit Mutuel The leading bank for associations With nearly 400,000 associations in its customer base, Crédit Mutuel is the active partner of at least one out of three associations and one out of two works councils. It responds to the needs of this sector which plays a key role in reinforcing social cohesion and creating new community ties. I A specifically targeted banking offer At end-2008, the group managed €11.6 billion in deposits and €1.7 billion in loans for non-profit associations. A specifically targeted offering and close relationships with associations and their federations at national and regional level have helped to make Crédit Mutuel their natural partner. These close relationships, built as much on the group's values as on its professional efficiency, have created a climate of trust: CNRS-Matisse’s survey, which was launched in 2005 and introduces new evaluation criteria every year, ranks Crédit Mutuel as the leading bank for medium-sized and large associations, with a third of the market. Crédit Mutuel manages 22% of the funds of all the associations in France: it is their leading banking partner in the areas of healthcare, social work, education, training, social integration and humanitarian aid, and the second largest bank for associations in the areas of sport, culture, human rights, charities, local economic and development initiatives, and campaign groups. I Renewed support In 2009, Crédit Mutuel renewed its partnership with the Familles Rurales (rural families) association. For the fifth year in a row, this partnership provides financial support for humanitarian, ecological, cultural and social projects handled by young people aged 12-25 under the Trophées J.Pass competition. The Group has partnered the Réseau National des Juniors Associations (Rnja) ever since its creation in 1998. This association enables young people under eighteen to organise initiatives and carry out projects within an association framework. During the 2007/2008 school year there were over 800 Junior Associations working with some 8,000 under-18s handling projects. As one of RNJA’s leading banking partners, Crédit Mutuel also contributes to the financing of the guides it publishes. In 2008, it helped fund a study of the impact of involvement in voluntary work on the career paths of young people. Crédit Mutuel has been a partner to Coorace for more than ten years, and renewed its ties with this national federation for socially cohesive economic development in 2009. Coorace’s purpose is to assist people who are temporarily out of work and to contribute to developing employment at national level. It notably helps its 450 members to implement quality certification procedures (Cedre and Afnor Services) to heighten their professionalism and capacity to create jobs and produce quality goods and services. Crédit Mutuel financed the 2009 First Prize for Innovation designed to stimulate and encourage the ingenuity of Coorace’s members in the area of social inclusion. A COMMITTED BANK Children, young people, the elderly and social aid: Crédit Mutuel supports numerous networks within the framework of long-term agreements, including: • Union Nationale pour l’Habitat des Jeunes (Unhaj), a housing scheme formerly known as Foyers de jeunes travailleurs. The bank provides financial support and communication tools to ensure more publicity for its action and notably for its development programme aimed at building 10,500 new housing units and renovating another 3,500. • Association des Directeurs au Service des Personnes Agées (AD-PA, formerly Adepa - care for the elderly). Crédit Mutuel is providing financial support over three years for communication, the organisation of events and the development of relations between retirement homes, home care services and families. • Fédération nationale des jardins familiales, which focuses on nature conservation and the environment, sustainable development and the enhancement of the living environment. Crédit Mutuel contributes to the development of this association on the basis of shared values. • Ashoka (business development aid), which Crédit Mutuel helps by its part-financing of the Impact competition. Entries are selected based on the criteria of social impact, development strategy feasibility and creative fund-raising, and this year’s finalists received their prizes in February at the Salon des Entrepreneurs in Paris. • Fédération sportive et culturelle de France. This sporting and cultural association is present in 74 departments throughout France and comprises more than 3,700 associations and sub-associations with 500,000 members, of which half are under 17, and 40,000 voluntary supervisors. • Union nationale interfédérale des oeuvres et organismes privés sanitaires et sociaux (Uniopss), a national federation of private healthcare and social work organisations. As a member of its Club des partenaires (partners’ club), Crédit Mutuel provides financial support for a number of projects and is well represented at the federation’s conventions and annual meetings. 2008 Annual Report 45 Bankinsurance Number 2 in the small and medium-sized business sector Crédit Mutuel plays an active role alongside all those involved in the regional economy, whether independent professionals, very small enterprises or small and medium-sized businesses. It ranked as the number two bank for the sector in 2008 with nearly €68 billion in outstanding loans to very small, small and medium-sized enterprises. I Specialised subsidiaries Business financing activities are carried out by the network and by specialised subsidiaries: Banque de l’Economie du Commerce et de la Monétique (BECM), a subsidiary of Crédit Mutuel Centre Est Europe; Banque Commerciale pour le Marché de l’Entreprise (BCME), a subsidiary of Crédit Mutuel Arkéa and Crédit Mutuel de Loire-Atlantique et du Centre-Ouest; Banque Commerciale du Marché Nord Europe (BCMNE), holding company for the business banking division of Crédit Mutuel Nord Europe – the majority shareholder in SA Crédit Professionnel, the central body for Crédit Professionnel Belge; CAMEFI Banque, a jointly-owned subsidiary of Crédit Mutuel Arkéa and Crédit Mutuel Méditerranéen. For its part, CIC has put in place a system ensuring the local presence of account managers and rapid response through a short decision-making structure. MEDIATION: A LOWER RATE THAN THE NATIONAL AVERAGE At the end of October 2008, the French government put in place a business mediation facility as one of a number of measures to support the economy. The facility is designed in particular to help businesses facing cash flow or financing difficulties. The mediaton unit works directly with the various players responsible for financing businesses. Out of a portfolio of 850,000 corporate customers, at end-March 2009 the group was handling fewer than 1,800 cases, and had a mediation rate of 45% compared with a national average of 65%, an achievement made possible thanks to the mediation scheme1. The group’s mediation rate highlights the network’s in-depth approach to referrals and its excellent level of local knowledge, as well as the higher percentage number of companies experiencing structural difficulties, which can be partly attributed to a surge of applications on the facility’s introduction. A great number of companies, notably very small businesses, applied to the mediator, which invariably approved the Crédit Mutuel and CIC’s decisions. The mediation remit is being gradually broadened, and now covers credit insurance, with the introduction of the Complément d’Assurance Crédit Public scheme, the revitalisation of depressed job markets and the bolstering of companies’ share capital by private equity firms. As part of a charter signed with the mediator, the country’s socioprofessional networks have made a commitment to coordinate their actions at ground level to provide advice to companies and, where necessary, to help them prepare mediation applications. 46 Crédit Mutuel SPECIALISED MUTUALS FOR THE HEALTHCARE SECTOR The group also plays a major role among independent professionals and tradesmen with almost 650,000 customers and a 23.5% penetration rate. It is also strongly positioned among business start-ups, notably through the assistance provided to business creators and through the distribution of business start-up loans (Prêts à la création d’cntreprise – Pce) in which it holds third place with a market share of 22% for start-up financing. In 2006, the long-standing partnership with Oseo was strengthened through a nationwide agreement. This agreement was implemented by the regional banks in 2007. This agreement significantly accelerates procedures, with Oseo delegating loan guarantee decisions for very small business customers to Crédit Mutuel and CIC's regional banks; in return, the group undertakes to ensure a rapid response from examination of the financing application through to implementation. The group is also involved in France Active, a network that aids and finances social inclusion through economic initiatives. As founder of six of the 38 local funds, Crédit Mutuel is present on nearly half of the loan acceptance committees and accounts for 23% of the guarantees given in 2008. In January 2009, Crédit Mutuel formed a partnership with Réseau des Boutiques de Gestion, a nonprofit association and the leading independent network for business start-up aid. Through the partnership it helps businesses from the ideas stage through to their third anniversary. The Boutiques de Gestion initiate and manage a variety of schemes (business workshops, experimental business incubators, financial engineering for projects, enterprise zones and entrepreneur networks) to encourage job creation, initiative-taking, wealth creation and social cohesion. With nationwide coverage provided by 401 local branches, the network contributed to the creation of 16,000 businesses – and 19,500 jobs – in 2008. CMPS, which was created more than 30 years ago, is a network of branches dedicated exclusively to professionals working in the healthcare sector*. Representatives from all segments of the medical and related healthcare sectors sit on the boards and supervisory bodies of these mutuals. These mutuals assist practitioners with their strategic and financial decisions, whether professional or private. In each case they offer personalised solutions, from bankinsurance, electronic payments and financing packages for individual projects to wealth management from a savings strategy perspective, retirement planning and tax planning. In addition to banking expertise, the CMPS have developed active partnerships with professional associations, unions, specialised management associations, professional guilds and regional and national institutional bodies. *www.cmutuel.com The Group is also a long-standing partner of the Adie, France Initiative, France Active and Boutiques de Gestion business development networks. It has worked for more than 20 years with France Initiative, the largest business creation aid network in France. The group is a member of the France Initiative "Entreprises" collegial body. It is actively involved with more than 60% of the local initiative platforms, with Crédit Mutuel covering 141 and CIC 128. In 2008 it distributed 2,270 loans totalling nearly €132 million and accounting for more than 20% of total bank financing. 2008 Annual Report 47 Bankinsurance The challenger in the farming sector Crédit Mutuel is the number two bank for the farming sector with 13.1% of subsidised loans and 11.8% of the medium- and long-term loan market. Medium- and long-term loans increased by 10.9% to €1.3 billion in 2008. Taking all loan categories into account, outstandings came to €4.6 billion, up 9.1%. Through Fédération du Crédit Mutuel Agricole et Rural (FCMAR), a specific national structure with elected members of the farming community, and its own specialised advisors, Crédit Mutuel is particularly attentive to trends in the sector – all the more so as more than half its local mutual banks are located in rural areas. It provides farmers with loans, savings products and insurance and ensures that its offer remains simple and suited to the specific needs and hazards of farming. 48 Crédit Mutuel Actimat is a farm machinery financing offer distributed directly through farm machinery dealers in the form of conventional credit or through operating leases. Dealers have direct access to www.actimat.net, enabling them to make simulations, input data, and file and monitor loan requests online. Préviris offers online access to grain futures markets, with an internal control system ensuring the security of orders. Agridispo provides farmers with a new range of short-term cash facilities to enable them to respond rapidly to sudden financing needs. Technology: at the cutting edge Using its technological skills to serve its customers remains a central element of the group's development strategy. The latest developments confirm its position as a leading provider of innovative technological services. Since the end of 2006, Crédit Mutuel has been testing secure contact-free payments at merchants in Strasbourg with NRJ and SFR mobile telephony customers, and since January 2008 with Orange and Bouygues customers. This service breaks new ground by its simplicity and ease of use, and its interoperability will rapidly set a standard for mobile phone payments. Crédit Mutuel has also been experimenting with contactless cards compatible with mobile-phone payment equipment, whose key advantage is rapid payment of amounts of less than €20. There are already 4,500 CM-CIC customers using these cards. The group's priority has always been to serve customers better and offer innovative products and services that respond to their needs. Remote home and business surveillance are just two examples that reflect this priority, and the group is now the leader in this activity with 29% of the market and 160,000 subscribers. New roaming services are regularly being added to these surveillance solutions, such as SMS alerts to inform parents of their children’s return from school and mobile phone activation of alarm systems. Close to customers at all times, the group provides a full range of remote banking channels. As in previous years, there were significant developments as regards the Internet: the bank’s provision of ten-years’ free storage of statements in electronic rather than paper form has triggered real interest among customers and also contributes to sustainable development. The number of customers using this service doubled in 2008 to reach 220,000 at year-end, with 6.5 million documents stored; • in order to facilitate the use of ATMs and save time, customers can now use the Internet to specify favourite parameters for withdrawals from group ATMs, thus reducing the amount of time spent taking money out. This service is a good illustration of how remote banking channels can complement each other, with a functionality set up using the Internet for use via another channel; • customers’ interest in online operations is growing steadily, with a doubling of online savings account subscriptions from 10,000 to 20,000 over the year and over 100 requests per day for instant quotes, or 40,000 for the year as a whole. Internet services now also represent a major means of sourcing information for customers, with over 400,000 requests logged in 2008. Lastly, the new online consumer credit application service has got off to an extremely promising start. Remote banking continued to gather steam in 2008 with a 27% increase in contacts to 367 million. The Internet accounted for 354 million of these contacts, representing a 29% rise. 2008 Annual Report 49 Bankinsurance NRJ MOBILE – THE BEST MOBILE TELEPHONY SERVICES Crédit Mutuel’s partnership with NRJ Mobile in the area of telephone services provides a new channel for bankinsurance and services and constitutes a new approach to payments. In October 2008, NRJ Mobile showed once again its ability to innovate by being the first mobile virtual network operator (MVNO) to offer services via two physical networks (SFR and Orange). An Internet simulation enables customers to find the mobile phone offer best suited to their needs by answering key questions. Services, which include unlimited talk time offers, are marketed under the "NRJ Mobile", "Crédit Mutuel Mobile" and "CIC Mobile" brands and allow the Group to provide its members and customers with the best in mobile telephony. 50 Crédit Mutuel Crédit Mutuel also added new features and services to the other channels of its remote banking offer: • In integrating e-mails into the information system and linking them to sales data, the MailTiers system represents a major step forward in managing our remote relationships with members and customers. This innovate solution accounted for over 3.5 million contacts in 2008 and comes with a secure messaging system integrated into CyberMut. • Another new service allows customers to transfer funds via mobile phone or ATM to a beneficiary created online using CyberMut. • In 2008, 2.1 million connections were made to our mobile Internet service, an increase of 41%. In 2009 we introduced a new platform equipped to handle all current mobile phones, from the traditional WAP devices to the more sophisticated Apple iPhone and Google Android. • The Top Infos and Filbanque Alert services delivered 24% more alerts than in 2007, with a total of over 5 million, of which 95% were via SMS and the rest via e-mail. The special SMS+ services, which enable customers to request their account balances by SMS, recorded nearly 70,000 connections in 2008. • Following its mobile phone video call back offer, Crédit Mutuel inaugurated the first ever “video call back” banking service via Skype for CyberMUT customers; the group’s remote offer now includes videophone via PC and mobile telephone. There were also new developments in the area of e-commerce transaction security: • CM-CIC has provided effective protection for its remote banking customers since 2005 thanks to a secure identification process and the bank’s bar code. Protection is now even greater thanks to the recent introduction of 3D Secure, the Visa and MasterCard authentication technology used to offer added security for web purchases; • At end-2008 the CyberMUT P@iement and P@iement CIC brands merged to become CM-CIC P@iement. The renewal of our Payment Card Industry Data Security Standard (PCI-DSS) certification confirms the high standard of security offered by our Visa/MasterCard payment solution. Setting up and managing a SWIFTNet connection to process inter-company banking transactions is a complex process: the group has developed three customised offers to facilitate secure international data transmission between companies and SWIFTaffiliated banks: • WEB CM-CIC services for small businesses; • CM-CIC’s SWIFTNet Plug & Play for medium-sized and large businesses; • Service Bureau SWIFTNet for major corporates. Lastly, Crédit Mutuel supplies State-appointed legal guardians throughout France with a ward management software called Gestutel. This software is the most comprehensive in the market catering to the special needs of guardians, whether in the public or private sector. Gestutel is currently used to manage 26,500 adult Wards of the State. LEADING THE WAY IN ELECTRONIC PAYMENTS Crédit Mutuel ranks second in France in electronic payments with a 20.7% share of the overall market and a 26.5% share of card payments at merchants’. It is also number two in bankcard issuance with 9.4 million cardholders, and in ATM networks with 7,558 ATMs and over 230 million ATM withdrawals. In 2008, 1.7 billion card payments were made at 222,500 acquired merchants. In addition to a range of ordinary banking transactions (account balances, transfers, deposits, requests for new cheque books, etc.), customers can use the ATM network to carry out an ever increasing range of reload transactions for mobile phones, electronic purses, travel cards (Monéo, Navigo, etc.). Crédit Mutuel-CIC strengthened its leadership in public sector purchasing cards in 2008. These cards simplify administrative procedures and reduce processing costs while giving greater responsibility to the cardholder by delegating purchases within allocated budget limits. The group has been selected by over 80 large and medium-sized public bodies in various parts of France: ministries, regional governments (Poitou-Charentes), departments (Aude, Côte d’Or, Ille-et-Vilaine, etc.), metropolitan authorities (Mulhouse, Nancy, etc.) and municipal authorities (Le Havre, Orléans, Toulouse, etc.), as well as universities (Angers and Paris), hospitals and public institutions. The group's expertise in electronic payments allows it to handle 34% of international payments made by French companies with sales of €50 million to €500 million. In 2008, it signed major electronic payment processing contracts with distribution groups Carrefour and Leclerc (through the latter’s banking subsidiary, Edel). These contracts strengthen its position as Europe’s second largest “acquirer” of electronic payments, an acquirer being the intermediary between a transaction’s remitting bank and that of the associated supplier. Crédit Mutuel’s technical know-how has enabled the group to break into the Moroccan market with the creation of EurAfric Information, a joint venture between Euro Information and Banque Marocaine du Commerce Extérieur (BMCE), which will handle the BMCE’s IT requirements and any other business opportunities that arise in Africa. 2008 Annual Report 51 Bankinsurance Retail banking subsidiaries I Factoring FactoCIC, the group's factoring subsidiary, is the fifth-largest bank factor in France. It has a market share of 7.5% in terms of volume of receivables purchases, 2,849 active contracts, turnover of over €10 billion – up 12.7% - and total outstandings of €1.99 billion, up by 9.4%. New production was centred on new contracts representing a potential volume of €3.9 billion, up 50%, thanks to strong growth in the corporate segment. Implementation of a new sales and marketing coordination throughout the network, growth in the export activity and development of the Crédit Mutuel Factor product within the federations contributed to earnings. Net profit rose by 35% to €23.2 million. I Consumer credit A number of specialised entities round off the consumer credit offering marketed through the network: Financo, a subsidiary of Crédit Mutuel Arkéa and six other Crédit Mutuel groups; Sofemo, a subsidiary jointly owned by Crédit Mutuel Centre Est Europe and CIC; and Créfidis, a subsidiary jointly owned by Crédit Mutuel Nord Europe and Cofidis. Total production was €9 billion (down 4.2%), of which the subsidiaries accounted for €1.4 billion (up 9%). The acquisition in mid-2008 of Citibank Deutschland, Germany's leading consumer credit provider, and in Q1 2009 of a controlling stake in Cofidis, the 3 Suisses International consumer credit subsidiary with operations in around ten European countries, has enabled the group to enter a new phase of strategic development: it is now Europe’s fourth largest consumer credit provider, with outstandings of €27.3 billion. 52 Crédit Mutuel I Real Estate The Crédit Mutuel group is active in all areas of the property market from property sales and promotion through to property development and facilities management. The main subsidiaries are Ataraxia (Crédit Mutuel de Loire-Atlantique et du Centre-Ouest and Crédit Mutuel de Bretagne) which is active in all segments, UFG (Crédit Mutuel Nord Europe), CM-CIC Agence Immobilière (Crédit Mutuel Centre Est Europe) and Soderec. The property crisis took its toll on business in 2008, a year characterised by lengthening placement times, a 25% contraction in sales for existing properties and a 40% fall in investment in new-build sales, which had, for some years, been buoyed by tax breaks. Taken all together, the subsidiaries made more than 3,400 property sales (down 7.3%) in 2008, mainly in new property, for a total amount of €601 million, corresponding to a drop of 1%. Ataraxia, the only subsidiary to operate in property management, manages more than 5,800 individually owned and 19,500 collectively owned properties. The market downturn led to the disposal in October 2008 of the Avis Immobilier franchise and a restructuring of this business. CM-CIC Agence Immobilière, CM-CIC Participations Immobilières, Sarest and Sofedim make up Centre Est Europe-CIC's property division. CM-CIC Agence Immobilière (formerly Afedim) markets new property developments on behalf of the Crédit Mutuel-Centre Est Europe and CIC networks – including CIC private banking – to investors and homebuyers. In 2008, 1,869 residential units were marketed, representing total sales of nearly €321 million. Business was satisfactory in 2008, when revenues from service provision came to €5.7 million with net profit of €1 million. CM-CIC Participations Immobilières (formerly Soparim) supports property developers by helping finance non-trading property companies (Société Civile Immobilier – SCI) used for residential property development programmes throughout France. In 2008, CM-CIC Soparim was involved in nine new transactions representing around 470 residential units for a total amount of €95 million. Soderec won several tenders for new projects such as medical research centres, the redevelopment of the Thionville psychiatric hospital, and extensions to hospitals in Saint-Cloud and Pontarlier. It also completed a number of major contracts in 2008, including the Zénith music venue in SaintEtienne, the Saint-Louis secondary school, the offices of the Seine-Saint-Denis department’s headquarters for public safety, the emergency ward of the Nantes teaching hospital and, under tenancy scheduling agreements, three police stations in Alsace. While Sofedim operates as a property broker Sarest, a property developer, made significant progress with the projects set up through the newly opened branches in Lyon, Lille and Paris, with nearly 450 units under development. It sold 189 lots, mainly in AlsaceLorraine, and secured reservations for a further 126, generating sales of €23 million and net profit of nearly €600,000. UFG REM is the property management company of the UFG group (Crédit Mutuel Nord Europe). The French leader in property investment funds with managed funds of €5.2 billion, or almost 30% of total French capitalisation, UFG REM manages a wide range of property investment funds: SCPI, SCI and OPCI. In early 2009 it launched the first OPCI dedicated to socially responsible investment, a product of UFG’s partnership, via UFG REM, with Banque Sarrasin. UFG REM offers expertise in all areas of property management, from product innovation, asset management, investments and sales to transaction processing, marketing, and the maintenance and development of portfolio properties. It markets properties to three broad customer categories including retail (through the UFG Partenaires-developed sales network), institutional (through a dedicated institutional sales team) and customers introduced through the Crédit Mutuel Nord Europe networks. Soderec, a nationwide Crédit Mutuel subsidiary, operates in the field of public works projects, where it acts as an agent or site manager on behalf of the State, local authorities or affiliated bodies. It also undertakes private contracting work for these clients. Europe’s number 4 consumer credit network I Equipment leasing For the fifth year running, CM-CIC Bail (Crédit Mutuel Centre Est Europe) recorded sustained growth in 2008 with an 8.6% increase in sales to €2.6 billion, taking its total outstandings to €4.8 billion (up 12.7%). Following the creation in 2007 of CM-CIC Belgium, a Brussels-based subsidiary, a second European subsidiary was set up in Frankfurt. CM-CIC Bail, Bail Actéa (Crédit Mutuel Nord Europe) and Sodelem (a subsidiary owned jointly by several Crédit Mutuel groups in the west of France) manage 202,000 contracts representing a total of €6.2 billion, corresponding to an increase of 11% in 2008. Aggregate production on 81,000 contracts came to more than €3 billion, giving the group a 12.1% share of the overall market (up 0.4 points). I Property leasing As well as medium and long-term loan financing, business customers are offered specialised property leasing products, through CM-CIC Lease (jointly owned by Crédit Mutuel Centre Est Europe and CIC), Bail Entreprises (Crédit Mutuel Arkéa), Bail Immo Nord and Batiroc Normandie (Crédit Mutuel Nord Europe). Production grew by 9.4% to €623 million, i.e. 12% of the market (0.5 points up on 2007), while managed outstandings increased 5.9% to €2.6 billion. 2008 Annual Report 53 Bankinsurance Insurance KEY FIGURES No. 1 in non-life insurance Insurance is the group's second-largest business. In 2008, it generated net banking income of almost €1 billion, i.e. 11% of the total, and net profit, group share of €420 million. No. 4 in life insurance 10.7 million policyholders 26.6 million contracts (in € millions) Net banking income: 995 Gross operating profit: 535 Net profit, group share: 420 In non-life, the group retained its position as the leading non-life bankinsurer with an 6.5% increase in premiums to €2.2 billion. It ranked fourth in life insurance but premiums declined significantly by 18.5% in 2008 to €8 billion, in line with the contraction in the sector. This was caused by lower premium collections and, above all, by the situation in the financial markets. In 2008, the group's insurance subsidiaries posted aggregate premiums of €10.2 billion, down by 14%. Numbers of contracts managed increased by 4.4% to 26.6 million, of which 22.5 million were non-life contracts, while policyholders numbered almost 11 million. The insurance activity is carried out through Groupe des Assurances du Crédit Mutuel (GACM), Suravenir (life), Suravenir Assurances (non-life) and Assurances du Crédit Mutuel Nord (ACMN) (life / non-life). Groupe des Assurances du Crédit Mutuel, flagship of the bankinsurance concept invented by Crédit Mutuel in 1970, is 53% owned by Banque Fédérative du Crédit Mutuel, 20.5% by CIC and 26.71% by the Crédit Mutuel federations. In 2008, GACM posted consolidated premiums of €6.7 billion, down by 13.9%, in line with the trend in the French market. Life insurance company premiums totalled €4.8 billion, down by 21%, while premiums for non-life subsidiaries continued to grow steadily, rising 11.1% to €1.9 billion. 54 Crédit Mutuel Consolidated net profit contracted by 14% to €473 million. With over a million new contracts subscribed in 2008, the insurance division was managing 20 million contracts, for more than seven million policyholders, by year-end. ACM’s range of insurance products is marketed by the 15 Crédit Mutuel federations and all of the CIC regional banks, representing more than 4,500 sales outlets in total. A highlight of 2008 internally was the transfer to ACM’s non-life subsidiaries of Suravenir Assurances’s non-life portfolio by Fédération du Crédit Mutuel Loire-Atlantique et du Centre-Ouest, which is now responsible for marketing ACM’s property and casualty and personal insurance businesses. The company’s entire product range was upgraded with improved cover offers and services. In property and casualty insurance, home cover was added to notably with a flat- or house-sharing offer and the Dépannage à domicile home assistance service, which was bundled into certain policies. Since 2009, an “eco package” offering cover for renewable energy-based installations has been available as an option for high-end policies, while the company has broadened the scope of its motor insurance policies with a view to offering optimal cover for drivers and their vehicles. In personal insurance, the “Plans Autonomie” contract offers comprehensive cover for dependency risk, while the “Pack Protection Sociale” contract, targeting sole traders and shareholder-managers of small companies, was launched in 2008. The “Assurance Santé” health insurance offer is being gradually adapted to the specific needs of all customer types thanks to a variety of options based on their stated requirements. “Réflexe Prévention Santé”, the contract dedicated to alternative medicine, was upgraded to offer extra cover. This innovative solution is available to all policyholders as an add-on to their traditional health insurance policy. In life insurance, a number of alternative investment options were made available to multisupport subscribers: “Plan Assur Horizons”, “Plan Assur Horizons Pro”, “Plan Assur Horizons Agri” and “Plan Patrimonio”. Among the new offers for 2009 is the “Livret Assurance”, a scheme for encouraging network members to embark on renewed marketing of life insurance products. The CIC network also launched a new collective cover contract. or the third year running, ACM's Plan Assur Horizon received a “Label d'Excellence” from Dossiers de l’Epargne. This contract also received La Vie Financière’s Etoile de Bronze award and Le Revenu’s Trophée d’Argent. Plan Patrimonio received a “Label d'Excellence” from Dossiers de l’Epargne. For the second consecutive year, the Dossiers de l’Epargne panel awarded the Assurance Santé and Assurance Habitation contracts a “Label d'Excellence”. For the fourth year in a row, the Plans Prévoyance, XL Prévoyance and Sécuritys contracts received a “Label d'Excellence” from Dossiers de l’Epargne. Since Assurance Auto (auto cover) won a “Label d'Excellence” in 2008, the entire range of ACM products has now earned distinction. 2008 Annual Report 55 Bankinsurance CREDIT MUTUEL ARKEA: MAIN PRIZES AWARDED BY THE FINANCIAL PRESS Life insurance • Etoile d’Or (gold) in the bank category for Prévi-Options (La Vie Financière). • Trophée d’Or (gold) for Symphonis-Vie (Le Revenu). • Labels d’Excellence for Symphonis-Vie, Myrialis and Accord Avenir (Les Dossiers de l’Epargne). • Laurier d’Argent (silver) in the “seasoned investor multisupport” category for Symphonis-Vie (Investir Magazine). • Laurier de Bronze (bronze) in the “euro funds” category for Symphonis-Vie (Investir Magazine). • Palme d’Or (gold) in the Internet multisupport category for Suravenir’s Symphonis-Vie and Meilleurtaux Vie contracts (Journal des Finances). Personal protection • Label d’Excellence for the Prévi-Obsèques contract (Les Dossiers de l’Epargne). Non-life • Labels d’Excellence for Suravenir Assurances’ automobile, motorcycle, camper van, home cover, personal accident and dependency contracts (Les Dossiers de l’Epargne). ACM’s international expansion was supported by its bankinsurance experience and logistics. Insurance contracts are marketed under the European passport in Germany and Luxembourg, and in Spain, through the savings bank network of Sa Nostra, the Balearic Islands’ leading financial institution. In Belgium, Partners uses its agency network to market property, casualty and personal insurance. ACM is also present in Tunisia, Morocco and Canada through its shareholdings in a number of companies. In the first half of 2009, Royal Automobile Club de Catalogne (RACC), Spain’s largest auto insurance broker with over a million policyholders, used its network of over 200 outlets to roll out ACM’s auto and home insurance contracts, specially tailored for the Spanish market. Suravenir continued to expand in life insurance and personal protection, and now manages 3.2 million contracts for more than 2 million customers. In a testing environment, and following an exceptional year in 2007, this Crédit Mutuel Arkéa / Crédit Mutuel de Loire-Atlantique et du Centre-Ouest subsidiary posted a strong performance despite a 25.4% decline in premiums to €2 billion, making a net 56 Crédit Mutuel profit of €86.8 million (down 6% from 2007 but up 35% compared with 2006), and maintaining its sustainable growth trajectory. A blend of innovation and caution enabled the company to weather the storm last year, when it consolidated the numerous partnerships initiated in 2006 and 2007, worked to secure its innovations for long-term use and brought new products and services closer to completion. In parallel, its four distribution channels delivered an enhanced performance. These comprise a banking network channel made up of the Crédit Mutuel shareholder federations – Bretagne, Sud-Ouest, Massif Central and Loire-Atlantique et Centre-Ouest, together with Banque Privée Européenne, Financo and Crédit Municipal de Nîmes; a “white label” channel for online distribution under other brand names (Fortunéo, Fidelity Investments, Accord Avenir, meilleurtaux.com and Linxea); a channel dedicated to independent financial advisers; and a company retirement savings channel for brokers specialised in group insurance. The quality of Suravenir’s products and services, which prioritise innovation and customer satisfaction, is regularly singled out for praise by specialist publications. Suravenir Assurances became a wholly-owned subsidiary of Crédit Mutuel Arkéa following the withdrawal of ACM and Crédit Mutuel de LoireAtlantique et du Centre-Ouest at the end of 2007. This company manages 1.4 million contracts (up 8% at constant scope) covering a full range of non-life products. Following the sale of a portfolio of 140,000 customers to ACM, it has almost 354,000 policyholders. In 2008, as well as adding to its products and services offer, Suravenir Assurances focused on restoring its portfolio to full potential, notably by diversifying its distribution networks. With this in mind, it strengthened its brokerage arm and launched a new unit for direct marketing over the Internet under the name "AssurAvenue". Premiums came to €175 million in 2008 with a 12.4% increase in net profit to €23.6 million. JOURNAL DES FINANCES LIFE INSURANCE AWARDS (APRIL 2009) Crédit Mutuel Nord Europe manages nearly two million life and non-life contracts through two subsidiaries: ACMN Vie and ACMN Iard. In 2008, against a backdrop of marked economic and financial turbulence, ACMN Vie recorded a 7% rise in sales to €890 million, thanks notably to the development of new distribution networks. The company upgraded a number of its products over the course of the year, and CMNE’s flagship product ACMN Avenir was overhauled to adapt it to a fast-changing, more demanding client base. ACMN Vie also launched a number of new products online, which won numerous plaudits from the financial press on account of their innovative nature. Managed funds amounted to €6.5 billion, spread over nearly 282,000 life insurance contracts. AMCN Vie posted net profit of €14 million in 2008, compared with €38 million in 2007, a decline attributable to the financial markets’ underperformance. ACMN Iard’s sales continued to rise in 2008, gaining 4% to €111 million. In a highly competitive environment, new signings increased and existing contracts attracted additional deposits, while the adoption rate and market share both rose. Net profit decreased 42% to €5 million owing to an increase in claims, notably in relation to tornado Haumont. Against a backdrop of intense competition, ACMN Iard continued to adapt its offer to its policyholders’ requirements and to develop its portfolio, while working hard to secure loyalty among existing customers. With this in mind, it pushed its strongest products, enhanced its day-to-day management and prioritised asset protection initiatives. ACMN Vie Horizon Patrimoine won bronze in the general profile multisupport category. Abivie also won bronze in the Internet multisupport category. 2009 LE REVENU AWARDS: CRÉDIT MUTUEL’S SUBSIDIARIES WELL PLACED The group received numerous awards at the 32nd edition of Le Revenu* magazine’s Trophées life insurance awards. ● Euro-denominated contracts: - Trophée d’Argent (silver) for ACMN Horizon Patrimoine (ACMN Vie), - Trophée de Bronze (bronze) for Livret Avenir (ACM Vie). ● Active multisupport category, “high-potential contracts”: ACMN Avenir (ACMN Vie). ● Diversified multisupport category, “attractive contracts”: Accord Avenir (Suravenir). ● Diversified multisupport category, “promising contracts”: Prévi-Options (Suravenir). ● Diversified multisupport category, “high-potential contracts”: Plan Assur Horizons (ACM Vie). ● Aggressive multisupport category, “attractive contracts”: ACMN Horizon Patrimoine (ACMN Vie), Hedios Vie (ACMN Vie), MeilleurTaux Vie (Suravenir) and Symphonis-Vie (Fortuneo). ● Aggressive multisupport category, “promising contracts”: Plan Patrimonio (ACM Vie). * April 2009 2008 Annual Report 57 Other main businesses The network draws on the expertise of specialised subsidiaries for the benefit of all its customers. Some activities of group-wide strategic importance, such as corporate and investment banking, asset management and private banking and technical services, are carried out through shared entities such as CM-CIC Asset Management, CM-CIC Securities, CM-CIC Marchés and CM-CIC Epargne Salariale. 2008 Annual Report 59 Other Activities Corporate and investment banking KEY FIGURES (in € millions) Net banking income: (64) The corporate and investment banking arm was the worst hit by the financial crisis, suffering in particular from the depreciation of its financial instruments portfolio. The decline in its net banking income - from €1.2 billion in 2007 to a loss of €64 million in 2008 - was the sharpest among all the bank’s divisions. It also made a negative contribution of €736 million to the group share of net profit. Gross operating profit: (440) Net profit, group share: (736) Corporate banking covers all the banking and related services provided to companies with annual sales of more than €50 million. Investment banking covers capital markets, merchant banking, venture capital, development capital, stock market trading and investment positions. Corporate banking, market activities and investment banking are carried out by Banque Fédérative du Crédit Mutuel (BFCM), the holding company for the Crédit Mutuel Centre Est Europe, and by Crédit Mutuel Arkéa. Crédit Mutuel, together with CIC, finances more than half of the 100 largest French companies. There were two distinct periods in 2008: - that running up to the end of summer, when business continued to grow steadily in terms of both new transactions and loans; - that following Lehman Brothers’ collapse in September, characterised by a very sharp fall in new lending related in particular to the stalling of the syndication market. In a deteriorated economic environment, our major corporate customers concentrated on looking after their own customers’ financing requirements, which led to a significant rise (around 20%) in loans drawn down. At the end of the year, ebbing growth led to a sharp decline in loan applications. The London, New York, Singapore and Hong Kong branches and CIC's 38 representative offices throughout the world assist the group’s major corporate customers in foreign markets. Market activities, on behalf of customers or on the group's own account, are carried out by CM-CIC Marchés, the joint dealing room set up by BFCM and CIC in 2005, which is the main dealing room for the group, and by Crédit Mutuel Arkéa. 60 Crédit Mutuel To facilitate access to the financial markets, BFCM created CM-CIC Covered Bonds in 2007, providing the additional refinancing capacity that is essential to the network’s development. Having made two issues in its first year for a total amount of €4.5 billion, CM-CIC Bonds was faced with a particularly depleted debt market in 2008. The liquidity crisis that began during the summer of 2007 intensified following the collapse of Lehman Brothers in September 2008. Investors withdrew en masse from the credit markets, causing covered bond issues to suffer, despite the guarantees offered. Against this backdrop, in 2008 CM-CIC Covered Bonds cut down on its issuance activity, making a single public issue of €1.5 billion with a two-year term, in June. The transaction benefited from broad international placement and, on top of the portion subscribed by French investors, enjoyed significant participation from Germany, the Nordic countries, Italy, Ireland and Portugal. In addition, the group made internally-placed issues for a total of €8 billion in order to improve liquidity. I Stock market brokerage As an operator, clearing house and custodian/ account keeper, CM-CIC Securities covers all the needs of institutional investors, private asset management companies and security issuers. As a member of ESN LPP, a multilocal network composed of 10 brokers operating in 15 countries in Europe, CM-CIC Securities can trade on its customers’ behalf in all European and American equity markets. At the end of 2008, CM-CIC Securities was providing services to 90 management companies and managing 38,000 individual customer accounts and 233 mutual funds representing almost €13.7 billion in assets. I Venture capital With an investment portfolio of more than €2 billion at the end of 2008, Crédit Mutuel Centre Est Europe is a major French venture capital player, through three CIC entities that operate individually and jointly to cover the whole of France:  CIC-Finance, which operates in venture capital and M&A advisory services, covering north-east France;  IPO, covering the west of France for the past 30 years and the south-west region since 2006. The main event of 2008 was its merger by absorption of Ar Men and its takeover of Financière Voltaire, both subsidiaries of CIC Banque CIO-BRO managed by IPO since 2006 under an extinction management mandate;  Banque de Vizille, which offers a comprehensive range of investment banking services, covering the south of France. These three entities invested €341 million in 2008 in an unfavourable market environment. Crédit Mutuel has several dedicated structures: Sobrepar, Synergie Finance, Océan Participations, Nord Europe Private Equity, CM-CIC Soparim and FCPR CM Arkéa. Their combined net investment portfolios amounted to nearly €170 million at the end of 2008. 2008 Annual Report 61 Other Activities CHIFFRES CLÉS (in € millions) Net banking income: 549 Gross operating profit: 211 Asset management and private banking Net profit, group share: 74 In 2008, asset management and private banking saw net banking income decline slightly to €549 million owing to a drop in fee income, as very poor trading conditions in financial markets prompted a “wait-and-see” approach among investors. Against this particularly unfavourable backdrop, net profit, group share remained positive – if slightly down – at €74 million. I Asset management Asset management covers fund management, employee savings plans, and securities and custodian services when these apply to customers outside the retail network. This activity is carried out through CM-CIC Asset Management, the fund management skill centre that provides the Crédit Mutuel and CIC banking networks with a broad, innovative range of financial products, and through specialised subsidiaries, Federal Finance (Crédit Mutuel Arkéa group) and Groupe UFG, a multi-specialist asset manager serving institutional customers, intermediaries and private individuals for Crédit Mutuel Nord Europe. With net banking income of €549 million and net profit, group share of €74 million, the asset management and private banking division contributed in similar proportions to group net banking income and share of net profit (6.1% and 16.8% respectively). The subsidiaries specialised in employee savings schemes (CM-CIC Epargne Salariale and Federal Finance Banque) manage assets amounting to €4 billion. They offer a variety of products catering for companies of all sizes and notably for very small companies (fewer than 10 employees). The merger of CIC Epargne Salariale and Crédit Mutuel Participation, which took effect on 1 January 2008, 62 Crédit Mutuel €30 BILLION IN ASSETS UNDER MANAGEMENT FOLLOWING THE MERGER OF UFG AND LA FRANCAISE DES PLACEMENTS In April 2009, CMNE’s multi-specialist asset management subsidiary UFG and independent third-party asset management company La Française de Placements, announced an agreement to “merge their asset management activities to create a joint entity offering a sound reputation, innovation, independence and a solid shareholder structure”. The agreement involves UFG’s acquisition of a majority stake in La Française de Placements based on the purchase and exchange of holdings. In the second stage of proceedings, UFG and La Française de Placements will merge their asset management activities to give rise to a new entity, UFG-LFP. The combination of the two companies’ expertise and businesses will create a new group with nearly €30 billion in managed assets, compared with UFG’s €21.5 billion under management at 31 March 2009. With over 600 investment professionals, it will constitute a major player in the asset management market, covering diversified management, bond management, commercial real estate investment and services, alternative multimanagement, equity management, socially responsible investment and private asset management. TROPHIES AND PERFORMANCE AWARDS FOR CM-CIC AM Awards won at regular intervals, with performance measured by panels of independent experts, are a good indication of recognition of sustained achievement by the specialised press. In 2008 and 2009, CM-CIC AM received numerous awards for all of its investment products, which offer bond, equity and diversified management over periods of one, three, five and ten years. This illustrates the high quality of the service provided to the group's networks by its fixed-income and equity managers. The main awards include: • Trophies – Le Revenu (performance to 31 March 2009) Trophée d’Or (gold) for the best three-year euro-denominated bond range (retail banking) Trophée d’Argent (silver) for three-year overall performance (retail banking) Trophée d’Argent (silver) for the best three-year diversified fund range (retail banking) • Trophies – Le Revenu (performance to 31 March 2008) Trophée d’Or (gold) for the best “overall performance” over three years in retail banking (Crédit Mutuel-CIC range) Trophée d’Or (gold) for the best three-year “sector equities” range in retail banking (CM range) Trophée d’Or (gold) for the best three-year euro-denominated bond range in retail banking (CIC range) Trophée d’Argent (silver) for the Union Obli Moyen Terme ten-year fund (euro-denominated bonds) • Corbeilles awards – Mieux Vivre Votre Argent Second place in the Corbeilles d’or awards for performance over a year in the retail banking category (CM range, performance to 31 March 2008) Second place in the FCPE awards for three-year funds (performance to 30 June 2008) created CM-CIC Epargne Salariale. This new entity, which provides services to both networks, is the French number 5 in custody services and number 6 in terms of managed assets. It has 44,000 customer businesses, 1.6 million employee accounts and €3.7 billion in assets under management. At the end of 2008 total assets under management (1) came to €71.7 billion (down 15.3%), of which €38 billion in mutual funds marketed by the Crédit Mutuel and CIC networks, and €29.7 billion under mandate for private (€4.4 billion) and institutional (€25.3 billion) customers. Including the real estate investment funds business (€5.3 billion mainly managed by UFG REM), the total comes to €77 billion, down 14.5% compared with 2007. The group's asset management subsidiaries win awards regularly for their quality and reliable performances. I Private banking Through its network and through specialised subsidiaries in France, Luxembourg and Switzerland, the Crédit Mutuel group offers a comprehensive range of private banking wealth management and advisory services for customers with financial assets in excess of €1 million. The main private banking entities are: • CIC Banque Private Banking, the umbrella organisation for Crédit Mutuel-CIC’s global private banking activities, which is conducted mainly in Europe (Luxembourg, Switzerland and Belgium) and Asia (Singapore and Hong Kong). Two main banks handle the group’s French business: CIC Banque Privée, which provides high-end services to company directors, and CIC Banque Transatlantique, which offers a range of customised solutions, including in private banking, principally to French citizens residing abroad; • Federal Finance, a Crédit Mutuel Arkéa subsidiary; • Nord Europe Private Bank SA, a Crédit Mutuel Nord Europe subsidiary. The group also offers wealth management services through entities such as Crédit Mutuel Arkéa subsidiaries Banque Privée Européenne, which provides catch-all banking solutions for wealthy clients, and Fortuneo, which is France’s secondlargest online brokerage house, offering a wide range of investment vehicles and sophisticated analytical tools. (1) These comprise mutual funds, excluding master funds, assets managed under mandates and company investment funds (employee savings schemes). 2008 Annual Report 63 Other Activities MORE THAN €200 BILLION IN SECURITIES UNDER CUSTODY CREDIT MUTUEL ARKEA: MAIN AWARDS IN 2008 Investment funds • Trophée de Bronze (bronze) for Federal Finance for the performance over three years of its range of diversified funds (Le Revenu). • Label d’Excellence for Federal Finance for its Eparialis Pee and Pei and its Federal Finance Pee and Perco company savings products (Les Dossiers de l’Epargne). Securities accounts • Label of Excellence for Fortuneo for its small investors’ securities account (Les Dossiers de l’Epargne). 64 Crédit Mutuel CM-CIC Titres, the group's securities services arm, provides the Caisses Fédérales du Crédit Mutuel, the CIC regional banks and other group subsidiaries such as CM-CIC AM, CM-CIC Securities and the insurance subsidiaries with securities custody/account keeping, fund administration and issuer services. The firm’s activity suffered as a result of the financial crisis and its widespread economic repercussions on investors and issuers. It nevertheless maintained a high level of income, experiencing a less acute downward drag than the falling market indices might have suggested. At end 2008, CM-CIC Titres managed €242.5 billion in securities (up 1.9%), with 1.6 million active securities accounts representing 4.8 million portfolio lines. It carried out 15.6 million securities transactions in 2008, representing a slight 2.9% decrease year-on-year and including 2.1 million stock market orders in France (down by 15%) and five million mutual fund transactions (unchanged from 2007). Among the steps taken by CM-CIC Titres to ward off the effects of the financial crisis were: • strengthening of its operating and monitoring systems to counteract deposit risk, counterparty risk, interest payment default risk and securities redemption risk; • circulation of information to the network and the heads of control of the group’s investment departments concerning the Madoff affair, non-payment of dividends, prohibition of short selling, etc. • provision of assistance to the networks. ProCapital, a subsidiary of Crédit Mutuel Arkéa with operations in France and Belgium, is a provider of securities services to financial institutions - fund management companies, private banks, retail banks, insurance companies and online brokers and banks – that require flexible solutions ranging from account-keeping and transaction execution services on behalf of customers to the development of transactional websites. Since its creation in 2000, ProCapital has been providing its institutional customers with guaranteed top-quality service thanks to its integrated platform based on cutting edge technology. ProCapital had €15.3 billion in assets under custody and 340,000 active accounts as at 31 December 2008. Technological services A wide range of technological services – IT, payment-related, telephony, remote surveillance and electronic document management – are available to the Crédit Mutuel group and its customers. KEY FIGURES I Gross operating profit: (-640) Information technology In 2008, net banking income for this division fell considerably, mainly as a result of capital losses and the recognition of long-term impairment on holdings in listed companies. This activity is organised around two information system platforms provided by Euro-Information and Crédit Mutuel Arkéa. Euro-Information, the holding company for Crédit Mutuel Centre Est Europe-CIC's technology subsidiaries, provides financial and technical services that meet the needs of the group’s various components: Crédit Mutuel federations, CIC banks, insurance subsidiaries, business line centres and other subsidiaries. In this context, Euro-Information acts as a centralised procurement platform and also manages relations with suppliers, the logistics of leasing and selling equipment and software, payment and remote deposit authorisations and remote banking channels. Euro-Information is supported by dedicated technical structures in charge of operating, developing and maintaining the group's IT resources and of developing telephony-related activities, document dematerialisation and card and cheque processing and personalisation. Euro-Information Production serves as an information system platform for the Crédit Mutuel federations – of which there are now 15 since the integration in May 2009 of Crédit Mutuel Anjou and Crédit Mutuel Océan – and for all of the CIC banks. The system is plugged into the stock market networks, electronic payment systems, and the Target2 settlement system, as well as data exchange systems such as Stet (Système technique des échanges et des traitements), for Sepa and Eba transactions, and naturally, international systems. It is supported by five interconnected high-security IT centres (Lille, Lyon, Nantes, Paris and Strasbourg), by a help centre, a broadband network and by Euro-Information Développements, a company dedicated to the development and maintenance of the applications used by Crédit Mutuel Centre Est Europe-CIC and the associated federations and subsidiaries. Euro-Information Services and Sicorfé Maintenance install and maintain the equipment and workstations, the Eftpos terminals, ATMs and telephony and video surveillance equipment. (in € millions) Net banking income: 6 Net profit, group share: (-335) The Arkéa platform is shared by the three Crédit Mutuel Arkéa federations (Crédit Mutuel de Bretagne, Crédit Mutuel du Sud-Ouest and Crédit Mutuel du Massif Central). 2008 Annual Report 65 Other Activities I Telephony and electronic payments A partner of NRJ Group since the creation of NRJ Mobile in 2005, Crédit Mutuel raised its stake in NRJ Mobile in May 2008. The subsidiary is now 90%owned by Euro-Information, with the remaining 10% belonging to NRJ Group. The partnership – a mobile communications services agreement for future offers – concluded in May 2008 between NRJ Mobile and Orange France, enables it to offer even more attractive packages. NRJ Mobile’s offer is marketed mainly through the Crédit Mutuel and CIC networks. The group launched two new brands to highlight its positioning in the mobile telephony market by linking the bank’s name with the mobile concept: "Crédit Mutuel Mobile" and "CIC Mobile". The innovative “C le mobile” offer, launched at the end of 2007, was the first to combine a mobile telephony package and remote bankinsurance services. In 2008, new offers were added to target a new, more mobile-oriented, type of customer. The full range comprises essentially: • Prepaid packages • Subscriptions • Various refillable blocked accounts specially intended for young customers and including unlimited text messaging. This MVNO also serves as a platform for testing new technology such as contact-free payment. Payment-related services are managed through Euro P3C, a subsidiary specialised in the personalisation of cheques, cards and other electronic components and which works for Crédit Mutuel and CIC as well as for outside customers and partners. Two production sites enable it to offer permanent back-up. 66 Crédit Mutuel Euro TVS (Traitement des Valeurs et Services) is number two in France in batch cheque processing. It provides processing services to Crédit Mutuel Centre Est Europe-CIC, large retail groups, institutional customers and, more generally, any large document issuer wishing to dematerialise documentary and financial exchanges. Euro TVS forms part of the project to offer invoice management services to customers. I Residential video surveillance and document management Crédit Mutuel is the French leader in residential video surveillance through Euro-Protection Surveillance (EPS), which provides remote surveillance services to residential customers. At end 2008, it had 160,000 subscribers and an estimated 29% share of the market. Its customer base, which grew by more than 17% in 2008, has doubled over the past four years. Euro Télé Services (ETS) is a 24/7 incoming call centre, providing top-quality service to Centre Est Europe-CIC and its customers (cardholders, merchants and NRJ mobile users). Euro Information Direct Services (EIDS) plans and executes telemarketing campaigns for Crédit Mutuel Centre Est Europe-CIC. These campaigns use outgoing call centres with the aim of winning new customers and boosting the loyalty of existing customers. Euro GDS (Gestion de Documents et Services) dematerialised 6.9 million documents in 2008, up from 4.2 million the previous year, representing 17.4 million pages in 2008, compared with 14.3 million in 2007. Keynectis has 95% of the electronic certification market and is the only French player with two PSCE (provider of digital certification services) certificates, a benchmark sign of professionalism and quality. I Other services Communication and media Crédit Mutuel Centre Est Europe owns 80% of the capital of printing company Sfejic, the holding company for the L’Alsace group. In 2007, Banque Fédérative du Crédit Mutuel (BFCM) acquired 100% of the capital of Républicain Lorrain. Since June 2008, it has held a 51% stake in the Est Republicain group, which in turn owns Ebra (formerly Socpresse's Rhône-Alpes division), among other entities. Travel ACTA Voyages, the leading travel agency network in western France, is jointly owned by Crédit Mutuel Arkéa and Carlson Wagonlit Travel. It specialises in three areas – tourism, business travel and business conventions – and its services are distributed by Crédit Mutuel de Bretagne. 2008 Annual Report 67 Financial report 2008 2008 Annual Report 69 Contents MANAGEMENT REPORT OF THE BOARD OF DIRECTORS OF CONFÉDÉRATION NATIONALE DU CRÉDIT MUTUEL 72 Economic and financial background 72 Activity and results 75 Analysis by sector of activity 77 Results by activity 78 Shareholders' equity and risk exposure 81 Recent trends and outlook 99 FINANCIAL STATEMENTS 100 Balance sheet and profit and loss account 100 Statement of changes in shareholders' equity 102 Cash flow statement 106 Notes to the financial statements 108 STATUTORY AUDITORS’ REPORT ON THE CONSOLIDATED FINANCIAL STATEMENTS 162 2008 Annual Report 71 Management report Management Report Board of Directors of National Confederation of Crédit Mutuel Economic and financial background I A financial crisis of historic proportion that rocked the world economy In the space of a few months, the crisis that originated in the United States with the subprimes – mortgage loans granted to modest households – spread to Europe, Asia and emerging countries, affecting all sectors of activity and bringing to their knees some of the world’s best known financial institutions. By blocking interbank financing the world over, the collapse of Lehman Brothers mid-September undermined trust between the different members of the financial system. The leaders of the world’s major economies and their central banks rallied, demonstrating their ability to act together to prevent a world crash. The resistance of the global capitalist model was tested by this first crisis since the onset of globalisation, bring to an end the period of economic expansion that had been fuelled by the United States and by emerging countries, notably China. Nonetheless, world gross domestic product continued to expand by an estimated 3.0% in 2008. However, from an annual rate of 4.5% in the first quarter of the year, economic growth slowed to just 1.1% in the last months of 2008, a far cry from the 5% achieved in recent years. The financial crisis that set in back in the summer of 2007, the rise in crude oil prices and the surge in the price of foodstuff commodities transformed a financial crisis into a major economic crisis that has spared no country. This sharp slowdown concerned first and foremost developed economies. Thanks to measures taken 72 Crédit Mutuel to support its economy, the United States managed to record growth, but it was limited to 1.1% in 2008. The European Union, which has seen its ranks swell to twenty five, also recorded growth of 1.1%, but this was only 0.8% in euro zone countries that had to contend with successive shocks. Japan slipped into recession. Even emerging countries could not prevent a dip in economic activity. Growth in China slowed to 9%, its lowest level in seven years. 2008 will go down as a watershed year for world finance and the global economy, marked also by a complete change of trend for commodities. I Commodities reeled under shock and counter-shock, causing a correction of inflation Commodity prices declined for the first time in six years. The shock on the upside, which saw prices surge 50% in the first half of 2008, and the ensuing crash in the space of six months were of unprecedented amplitude, exceeding the two previous oil shocks of 1973 and 1979 and the counter-shock of 1986. After racing to a high of $145 per barrel on 3 July, Brent crude fell back, dropping to just $34.7 per barrel at the year-end because of the world crisis. In fact, all commodity prices plummeted because of the sharp contraction in world trade. In the first half, concern that inflation would be fuelled by the surge in the price of energy and agricultural commodities dissipated as the financial shockwave sent these prices tumbling and even raised the spectre of deflation. While average inflation rates (3.9% in the United States, 3.3% in the euro zone, 3.6% in the United Kingdom, and 2.8% in France and Germany) masked the contraction that occurred late in the year, consumer prices in December were down year-on-year to 0.1% in the United States, 1.6% in the euro zone and 1% in France. I Europe had to contend with a series of shocks With the financial crisis spreading from the United States, Europe saw GDP growth shrink from 3% in 2007 to 1% in 2008 (just 0.7% for the six large industrialised countries of the euro zone). Business sentiment deteriorated in all countries, sparing no sector of activity. Private consumption was undermined by the erosion in purchasing power despite inflation pulling back in the last months of the year. Under these conditions, the euro’s steady appreciation seriously hampered European exporters. Companies gradually reined in their investments. Germany, which recorded growth of 1.0% in 2008, was as badly affected as its partners towards the end of the year because of its significant foreign exposure. The long spell of growth enjoyed by the United Kingdom also came to an abrupt end. As in the United States, the momentum fuelled by rising household indebtedness, a booming property market and strong growth in consumption, stimulated in part by a wealth effect, ground to a halt. The downturn of the property market, which started back in the second half of 2006, concerned many euro zone countries, not least Spain and Ireland. I French growth not spared by the slowdown As in the rest of Europe, France saw its economy slip into recession in the second quarter of 2008. French GDP growth reached 0.7% in real terms in 2008, near the euro zone average. There was also a sharp deterioration in business confidence at the end of 2008. Household spending on both housing and consumption – which had partly made up for the structural lack of competitiveness since the late 1990s – slackened. Caused by an erosion in purchasing power, this slump spread to companies, through destocking and the first signs of a downturn in productive investments. The French economy has no engine of growth that might take over now household demand has softened. The lower level of activity in the construction sector was abrupt. These trends have sent employment on the retreat, affecting first temporary staff, with the rise in jobless numbers gathering momentum. I Stimulus plans implemented to get the world economy out of the rut Billions of dollars were promised by the world’s governments to finance plans aimed at rescuing the financial system and stimulating the economy. These plans differ markedly from one country to the next, in some cases focusing on direct spending by the government in the form of public investments, in other cases consisting of bolstering household income by cutting VAT or by reducing taxation and social security contributions. Among the five largest European countries, the plans represent between 1.3% and 1.4% of GDP in Germany and 0.4% in Italy. In France, after measures taken in October to support the bank sector, the government announced a €26 billion economic stimulus plan aimed first at facilitating companies’ access to financing. I Change of course for monetary policies Consumer prices were overshooting, after which inflation pulled back in the wake of the counter-shock in commodity prices, which had a significant influence on the conduct of monetary policies. Whereas the Federal Reserve and the Bank of England cut their rates on an unprecedented sale, other central banks, notably in emerging countries, raised their intervention rates during the first half of 2008, only to be hurried into an about-turn because of the severity of the financial crisis and the urgent need to provide liquidity to the interbank market. The federal funds rate is currently camped within a narrow range from 0 to 0.25%, down from 4.25% at the start of 2008. The Bank of England cut its official bank rate from 5.5% to 2% at end-2008 and then to 1.5% in January 2009. After apparently going against the macroeconomic tide and raising rates one final time to 4.25% in July 2008, the European Central Bank lowered the interest rate for the main refinancing operations first to 2.5% and then to 2% on 15 January 2009. Central banks also took sweeping measures, including the direct purchase of corporate commercial paper by the Federal Reserve, to prevent the credit market from drying up altogether. As for the European Central Bank, it broadened the range of eligible assets and extended the average term of its refinancing operations. 2008 Annual Report 73 Management report I Bond yields determined by fluctuations in risk aversion Government bond yields were first driven higher by the spectre of inflation, before being dragged down by the financial crisis. In the Unites States, the yield for 10-year Treasury Notes, which had managed to put on 25bp despite a 225bp cut in the federal funds rate, fell from 4.3% in July to 2.2% at end-December. Over the same period, the 10-year rate slumped from 5.3% to 3.1% in the United Kingdom and from 4.9% to 3.5% in the euro zone, with at the same time a widening of intra-EMU spreads. The decline on government bond yields was accompanied by a surge in corporate bond yields to dizzy heights, whatever the issuer’s credit rating. French companies were relatively spared by the credit crunch, but in other European countries credit has become scarcer and more expensive. I Change of trends in the currency markets Trends observed in 2007 carried over into the first half of 2008. The dollar fell back against most currencies apart from sterling, the South Korean won and the South African rand. The euro reached an all-time high of $1.59 on 22 July. The rate then fell back to $1.25 at end-October, before bouncing back slightly. Sterling experienced an unprecedented fall, down 22% against the euro and 27% against the US dollar in 2008. In the second half of the year, the depreciation of emerging currencies against the US dollar added to the disarray of the global monetary system. The Chinese yuan’s slow appreciation since the end of 2005 came to an end. As for the Brazilian real, it fell 31%. The Russian rouble’s fall was checked by successive rate increases by the Russian central bank. Because of their status as safe-haven currencies, the Japanese yen and Swiss franc did recover towards the end of the year. 74 Crédit Mutuel I Stock markets crashed and the bubble subsided in emerging markets In the space of a few months, the financial crisis caused stock markets to spiral downwards. Volatility surged to all-time highs, reflecting the fact that this was a rollercoaster ride. Over one year, stock markets lost 40% to 60% of their value, as much as 80% in some cases. Global market capitalisation melted by more than $23,000 billion. Paris lost 42.7%, New York 33.8%, London 31.3%, Frankfurt 40.4%, Tokyo 42.1% and Shanghai 69.7%. Particularly sharp falls were recorded by emerging markets. The swift and significant cuts in intervention rates everywhere (apart from Russia) failed to provide much relief, with stock markets remaining depressed because of fears there would be a global recession. I Recession looms in 2009 Despite a very strong mobilisation, there will be no avoiding an economic crisis, as measures taken to bolster activity will not kick in until the second half of the year. The search is on for a new model of sustainable growth and for a new regulatory framework for the banking and financial sectors. On 2 April 2009, the G20 Summit will see world leaders meet in an attempt to analyse where financial innovation went awry and to get to grips with the world economy. There will be some changes that will impact directly the function of the European Union. The crisis is straining certain of the dogmas laid down in the Maastricht Treaty. In particular, the stimulus plans are contributing to a widening of public deficits well past the 3% ceiling set by the Growth and Stability Pact. Activity and results The Crédit Mutuel group is not listed and is consequently under no obligation to present financial statements in accordance with International Financial Reporting Standards (IFRS). However, for the sake of greater transparency and to promote comparability with other leading financial institutions, the Board of Directors of Confédération Nationale du Crédit Mutuel, which is the group's central governing body within the meaning of Article L.511-31 of the French Monetary and Financial Code, has opted to prepare consolidated financial statements in accordance with International Financial Reporting Standards as approved by the European Union. The Board of Directors approved the consolidated financial statements for the year ended 31 December 2008 when it met on 18 March 2009 and is presenting them, together with this report, to the General Meeting for its approval. I Against the backdrop of the group’s development… 2008 was marked by significant changes in the consolidation scope, notably: - the acquisition of Citibank Germany (€2,800 million of goodwill) and of Banco Popular France; - the creation of CM Arkea Covered Bonds and Banque Transatlantique London; and - the transformation of NRJ Mobile into a wholly owned subsidiary. Goodwill on the acquisition of Citibank Germany ‑ being the positive difference being the cost of acquisition of the shares and the acquisition-date value of the identifiable assets acquired and liabilities assumed ‑ amounted to €2,800 million. As required by IFRS 3, the impacts of this acquisition, when material, are indicated in this note. Warnings: the assets and liabilities of Citibank Germany were consolidated at 100% in the balance sheet. By contrast, the impact on the income statement is limited to the period since the acquisition, i.e. from 5 to 31 December 2008. I … and brisk business There was another increase in loans and advances to customers1, up to €295,497 million (€283,691 million without Citibank Germany). Without Citibank Germany ‑ which was the change in consolidation scope that had the greatest impact on the loan book, at €11.8 billion – there was an increase of 9.7% over 2007. Crédit Mutuel group increased its share of bank lending by 0.3 percentage points to 17.7% in 2008. Instalment loan production, which has fallen back more sharply since the second half of 2008, came to €62.6 billion: - in a wait-and-see market, home loans totalling €31.6bn were made available (24.6% less than in 2007), as a result of which this loan book increased to €155.6bn at the year-end (up 9.3% year-on-year); - consumer credits distributed by the Group’s networks and specialist subsidiaries inched lower to €9bn (4.2% less, in line with market data published by the ASF). With Citibank Germany, the loan book increased to €27.3bn. At constant consolidation scope, the loan book increased to €16.2 billion (up 5% year-on-year). - lending to businesses and professionals was affected by certain investments being put on hold, as a result of which loan production declined to €22 billion (5.8% less than in 2007). Outstanding equipment and operating loans increased to €80 billion (up 12.6%) and there was also an increase in lease financing (up 9.3%). At €643 million, general provisions included €366 million arising from the consolidation of Citibank Germany. Without this company, general provisions increased by 34.8% year-on-year. Net of provisions, loans written down individually came to €3,413 million, of which €324 million relates to Citibank Germany that has not recognised through the income statement. Without this company, loans having given rise to specific provisions increased by 31.3% year-on-year. Without Citibank Germany, gross doubtful loans increased by 15.2%, equivalent to 2.5% of total loans. Customer deposits2 increased strongly, up 14.9% to €197,219 million. Without SFEF and Citibank Germany, these deposits increased by 8.4% to €186,023 million, Without Citibank Germany, which had €9.3 billion of customer deposits at the year-end, there was an increase of 9.5%. On this basis, the Group’s market share of deposit taking increased by 0.6 percentage points to 12.1%. The financial crisis channelled customer savings into intermediated products, as these offered a better return because of the increase in interest rates decided in 2008: 1 & 2 - Analysis of activity with customers includes management accounting data 2008 Annual Report 75 Management report - savings book deposits increased by 18.7% to €62.8 billion, thanks to the mutual banks’ blue passbook deposits and ordinary passbook deposits, which grew by respectively 23.6% and 19.7%; - home savings plans continued to decline, down 6.1%; - non-remunerated cash deposits increased by 13.8%, mainly because of Citibank Germany which had €4,191 million of current account deposits at the year-end; - term deposits increased strongly, up 37.8% to €41.5 billion, of which €4,360 million was contributed by Citibank Germany and a further €1,861 million was linked to loans taken out with Société de Financement de l’Economie Française (SFEF). Because of the development of its activities, the Group’s refinancing requirements increased. Amounts due to credit institutions increased by €11,180 million, notably because of accounts and loans with agreed maturity dates or periods of notice, this being offset partly by a decrease in repurchase transactions. There were also increases in debts represented by securities (up 1.6%) and in subordinated debts (up 31.4%), which included €1,200 million of super subordinated securities subscribed to by Société de Prise de Participation de l’Etat (SPPE) in connection with France’s economic stimulus plan. Regarding debts represented by securities, the liquidity crisis left its imprint, with notably a strong increase in negotiable certificates of deposit, attractive for having a maturity of up to one year, at the expense of other negotiable debt instruments. The net interest margin increased strongly, up €1,294 million to €3,970 million under the influence of opposing trends: - net interest income from customer transactions (including income from finance and operating leases) came to €8,330 million, up 13.2% year-on-year, reflecting the higher level of activity, loans and advances having increased by 14.4% and deposits by 15%; - net interest payable on amounts due to credit institutions, debts represented by securities and subordinated debts increased by 8.5% to €6,638 million; - hedging transactions generated a net gain of €524 million; - net income from the sale of available-for-sale securities and heldto-maturity securities increased by 24.8% to €1,754 million because of the increase in the size of the portfolios. Net income from other activities declined by 16.8% to €1,966 million, due notably to the lower contribution made by life insurance, the crisis having led customers to channel their savings into investment products perceived as less risky, notably passbook deposits. 76 Crédit Mutuel Net commission income also declined slightly, down 2.9% to €2,615 million, notably as a result of commissions generated on securities transactions. I Markets gripped by a crisis… On the balance sheet, assets and liabilities at fair value through profit or loss came to respectively €69,257 million and €48,334 million. They include derivative instruments (not classified as for hedging purposes), other assets held for trading, and assets designated at fair value through profit or loss on inception. Changes in fair value are recognised directly to profit or loss. The main reason for the decrease in net banking income was the collapse in net gains on asset and liabilities at fair value through profit and loss to €12 million, down €2,484 million from the preceding year. Securities amounting to €18,792 million were transferred on 1 July 2008 as permitted under the amendment to IAS 39 released in October 2008, better reflecting the management of these transactions. Market conditions may lead the Group to revise its investment strategy and management intention for these securities. When it is considered untimely to sell securities purchased initially for trading, these securities may be reclassified. Assets at fair value through profit or loss amounting to €16,118 million were therefore reclassified as available-for-sale securities and a further €2,674 million as loans and receivables. This reclassification had a pre-tax impact of €973 million on the profit and loss account. The loss on available-for-securities increased sharply from €139 million to €481 million, due to realised losses on the sale of bonds, to impairment losses totalling €515 million, and to the non-recurrence of the gains realised in 2007. In accordance with the provisions of the amendment to IAS 39, available-for-sale securities amounting to €6,091 million were reclassified as loans and receivables, being fixed income securities not traded in an active market, which are to be held over the foreseeable future. At the same time there was a €16,118 million increase in availablefor sale securities increase as a result of the transfer of securities previously classified as held at fair value through profit or loss. All in all, available-for-sales securities increased by €11,214 million to €96,135 million. In addition to the aforementioned reclassifications, this increase was due to the purchases made in 2008 and to the first-time consolidation of Citibank Germany, which had €730 million of available-for-sale securities at the year-end. Unrealised losses linked to the crisis amounted to €2,171 million at the year-end. Note too that operational risks arising from the Madoff fraud amounting to €104.6 million were recognised. These concerned solely trading for own account. General expenses continued to be tightly controlled overall, increasing by only 2.5%. Staff costs were stable, while other operating overheads increased by 6.9%. This increase was related to the commercial development department that oversees 5,260 points of sale for the bank’s customers and recruited 3,570 new members of staff, the same level as in 2007, for a total of 65,550 (up 1% at constant consolidation scope). The gross operating profit came to €1,747 million, down 56.9% from the preceding year. Analysis by sector of activity The Crédit Mutuel group is organised into five segments of activity. Retail Banking comprises the networks of Crédit Mutuel's regional federations and those of CIC's regional banks. This sector also includes some of the specialised activities whose products and services are marketed by the network such as finance leasing, factoring, real estate businesses (investment, facilities management, distribution and property development) and collective management of products distributed by the network. Cost of risk increased to €1,405 million due to exceptional items and to the already perceptible consequence of the economic crisis in 2008. The collapse of Lehman Brothers and of Iceland’s banks cost respectively €654 million and €66 million (€720m in total). But for this, cost of risk would have increased by €499 million to €685 million, up 3.7 times because of the increase in doubtful loans and compromised loans. Cost of risk represented just 0.19% of average customer loans and advances, not taking into account general provisions. On the same basis, the coverage rate was 62% compared with 62.4% at 31 December 2007. Insurance is considered as a separate segment given its importance in the group's activities. The group has historically been the leading bank in this activity, having started its bankinsurance activity in 1970. The activity covers both life and non-life insurance. After taking into account the share in net profit or loss of companies accounted for by the equity method, net gains and losses on other assets, and changes in goodwill recognised through profit or loss, the profit on ordinary activities before tax came to €409 million. Asset management and private banking comprises the subsidiaries that are mainly engaged in private banking, both in France and abroad, together with the asset management and employee savings activities. After a tax credit of €33 million and taking into account minority interests of €2 million, the Group’s share of net profit was €440 million. "Other activities" cover all the activities that cannot be attributed to any of the above segments, together with subsidiaries involved purely in logistical support, whose expenses are generally re-billed to the other entities. They include intermediate holding companies, companies owning the property used in the Group’s operations and the IT subsidiaries. Shareholders’ equity (excluding minority interests) declined by 6.7% to €24,676 million, affected by market conditions in 2008 and the lower earnings generated by the Group, despite an increase in reserves of €2,471m before taking into account unrealised gains and losses. The reclassification of securities had an impact of €255 million on unrealised gains and losses on a pre-tax basis. Corporate and Investment Banking covers financing for large corporates and institutional customers, added-value financing activities, private equity, international activities and market activities, whether on its own behalf or on behalf of customers, including stock market intermediation. Crédit Mutuel group remains one the most highly rated banks in the euro zone. Standard & Poor’s has assigned A+/A-1 ratings to Crédit Mutuel and CIC with a Stable outlook. Banque Fédérative du Crédit Mutuel (the holding company for Crédit Mutuel Centre Est Europe, and a direct shareholder in CIC) is rated Aa3 (Stable outlook) by Moody’s and AA- (Stable outlook) by Fitch. 2008 Annual Report 77 Management report Results by activity Note that the weight of the data by sector of activity is calculated before elimination of intra-group transactions. I Retail Banking (in €m) 2008 2007 Change 2008/2007 Net banking income Gross operating profit Profit before tax Net profit, group share 7,485 2,081 1,565 1,017 7,342 2,101 1,969 1,307 1.9% -1.0% -20.5% -22.2% The Caisses Fédérales du Crédit Mutuel and certain of CIC’s regional banks are included in this operating segment despite carrying on an activity trading in securities and derivative instruments for their own account, as a result of which they have market exposure. Although certain transactions are with Corporate and Investment Banking entities, the standard requires the information to be provided before the elimination of inter-segment transactions. Adjusted for the effects of the financial crisis on retail banking activities (minimum basis, i.e. transferring securities at fair value through profit and loss and the cost of Lehman’s collapse to Corporate and Investment Banking1), net banking income contributed by Retail Banking increased by 1.9%. This segment, which is the Group’s main business line, generated 83.4% of consolidated net banking income and made a substantial contribution to the Group’s net profit. In addition: - there was an increase in refinancing costs linked to the volume of customer transactions and to the higher market rates as a result of the liquidity crisis; - there was an increase in the cost of customer deposits due notably to an increase in regulated interest rates in France and to strong growth in savings invested in regulated products, including the blue passbook. The higher deposit rates squeezed the intermediation margin (i.e. the differential in rates paid to customers and paid by customers) by 27bp. The Group attracted 350,000 new customers, of which 304,000 retail customers, bringing the total to 15.3 million, of which 13.7 million retail customers. The number of current accounts increased by 250,000 to more than 10 million. Furthermore, there was an increase in commission income from customers, mainly account management and services, credit cards and payment instruments. General expenses were contained overall, rising by just 3.1% bearing in mind the Group continued to develop at a brisk pace and to invest in expanding its network. Points of sales increased to 5,270, up 56 over the preceding year. Cost of risk increased sharply, up €383 million to €558 million, due to the deterioration in the economic situation and in risks. Against the backdrop of a crisis of exceptional proportions, Retail Banking posted a slight increase in net banking income and a net attributable profit of €1,017 million. 3 - The transfer of securities at fair value through profit and loss resulted in a loss of €138 million in 2008 compared with a gain of €191 million in 2007, while the collapse of Lehman Brothers resulted in a loss of €139m. Tax on these items represented a credit of €95 million in 2008 and a debit of €66 million in 2007 78 Crédit Mutuel I Insurance (in €m) Net banking income Gross operating profit Profit before tax Net profit, group share Insurance remained the Group's second-largest activity in 2008. It contributed 11% of consolidated net banking income. The insurance subsidiaries manage 26.6 million insurance contracts (of which 22.5 million non-life contracts), up by 4.4% in 2008, for 10.7 million policyholders, up by 6.0%. This activity was also affected by the crisis, with net banking income down 31.1% from the preceding year. Life insurance was more particularly impacted, with premium income declining to €8 billion, notably because customer savings were diverted into investment products perceived as less risky such as passbook deposits I 2008 2007 Change 2008/2007 995 535 543 420 1,144 1,017 1,032 701 -31.1% -47.4% -47.4% -40.1% Premium income from non-life insurance increased by 6.5% to €2.3bn due to the particularly high level of activity recorded by the network distributing health and whole-life insurance. The fall in net banking income was compounded by a 7.7% increase in general expenses, as a result of which gross operating profit decreased by 47.4% to €535 million. Cost of risk came to €8 million and was related mainly to the collapse of Lehman Brothers. As a result, the pre-tax profit contributed by Insurance fell by 47.4% in 2008 and net attributable profit by 40.1% to €420m. Corporate and Investment Banking (in €m) 2008 2007 Change 2008/2007 Net banking income Gross operating profit Profit before tax Net profit, group share (64) (440) (1,163) (736) 1,234 813 811 621 -105.2% -154.1% ns ns This operating segment recorded the sharpest decrease in net banking income, down €1,298 million from the preceding year. Several factors contributed to this downturn, first and foremost market transactions, which accounted for nearly three quarters of the decrease, the crisis having led to sharp downward adjustments to portfolio valuations when marked to market. Private equity also contributed to the downturn but its 2007 results had been particularly high, buoyed by dividend income and profits on disposal. Finally, the Madoff fraud reduced net banking income by €86 million. Unlike other activities, general expenses in fact declined, down 10.7% year-on-year, notably due to lower staff costs. The sharp deterioration in cost of risk, up €719m, was due for nearly three quarters to the €544m of losses incurred in connection with the collapse of Lehman Brothers and the €65 million of losses of losses incurred on Iceland’s banks. Corporate and Investment Banking contributed 51.6% of the cost of risk at group level compared with only 3.2% in 2007. Finally, despite recording a tax credit, this activity contributed a net attributable loss of €736 million. 2008 Annual Report 79 Management report I Asset Management and Private Banking (in €m) Net banking income Gross operating profit Profit before tax Net profit, group share Asset management and private banking recorded a slight €19 million decline in net banking income, linked to a decline in commissions due to the extremely strained market conditions that caused customers to adopt a wait-and-see attitude. Not taking into account life insurance, managed assets declined to €191.7bn, mainly under the impact of securities custody. The employee savings activity remained buoyant, with amounts collected rising by 14%. I Crédit Mutuel 2007 Change 2008/2007 549 211 103 74 568 257 252 174 -3.3% -17.9% -59.1% -57.5% General expenses increased by 8.7%. The increase in cost of risk to €102 million was due the collapse of Lehman Brothers. Because of the extremely unfavourable environment, net profit fell by 57.5%, but this activity nonetheless made a positive contribution of €74 million. Other activities (in €m) 2008 2007 Change 2008/2007 Net banking income Gross operating profit Profit before tax Net profit, group share 6 (640) (639) (335) 392 (131) (135) (73) -98.5% x5 x5 x5 Other activities recorded a significant decrease in net banking income, linked notably to reduced profits on disposal and to higher impairment losses on listed investments. General expenses increased 80 2008 by €123 million, taking into account the Group’s diversification into mobile telephony and the development of its IT function, which are included in this operating segment. Shareholders' equity and risk exposure The data provided in the tables on the following pages are expressed in millions of euros. The figures correspond to audited figures unless indicated otherwise by an asterisk. I Shareholders' equity Under CRBF Regulation 2000-03, the networks of banking institutions with a central body must comply with management ratios both on an individual basis (for each of the groups making up Crédit Mutuel) and on a consolidated basis at national level (market risk and credit risk, large risks, and equity holdings). The consolidating entity and the scope of prudential supervision of Crédit Mutuel-CIC (CM-CIC) are identical to those used for the group's consolidated financial statements. Only the consolidation method changes, notably as regards the insurance companies, which are consolidated for accounting purposes using the full consolidation method and consolidated using the equity method for prudential purposes. The global capital adequacy ratio defines the capital requirement needed to cover credit and market risks. Total shareholders' equity corresponds to the sum of core shareholders' equity (Tier 1 including undated super-subordinated securities), additional shareholders' equity (including redeemable subordinated securities and undated subordinated securities) and regulatory deductions (some investments in non-consolidated or equity-accounted financial institutions). In 2008, the Group modified the treatment applied to investments in its insurance subsidiaries. As permitted by the regulations, it opted to deduct the value of these investments from total shareholders’ equity instead of deducting the difference arising from the application of the equity method from Tier 1 capital. Accounting shareholders' equity is restated to take into account the effect of prudential filters, whose purpose is to reduce the volatility of shareholders' equity induced by the international standards, notably by the introduction of fair value. The Group also complies with the reporting requirements arising from the EU Directive applicable to financial conglomerates. This requires, among other things, additional monitoring of the coverage by consolidated shareholders' equity of the cumulative capital adequacy requirements of banking activities and those of the insurance companies. Crédit Mutuel Group complies with all the applicable regulatory ratios. The data presented below has been drawn up using the same method, meaning therefore that the 2007 data was restated to apply Basel II requirements instead of Basel I requirements. Capital adequacy 31.12.2008 (IFRS) 31.12.2007 (IFRS) 25,599 24,761 201,966 9.50% 9.80% 23,934 28,104 173,875 11.30% 9.60% Tier 1 capital Total prudential shareholders' equity Weighted risk Overall capital adequacy ratio Tier 1 ratio I Risk management policy Risks are managed at the level of each Crédit Mutuel regional group. As the group's central governing body, risk measurement and monitoring form part of Confédération Nationale du Crédit Mutuel's supervisory duties. I Credit risk The implementation of a credit risk management policy has several objectives: - to help steer the group by controlling its commitments through compliance with limits (unit amount, sector and geographic); - to reduce annual losses and provisions; - to optimise equity allocated to cost of risk; - to respond efficiently to Basel II and internal control regulations. 2008 Annual Report 81 Management report As part of the overall group risk policy adopted by the Confédération's Board of Directors, each regional group is responsible for its lending policy and defines its own limits in line with CNCM guidelines. The regional groups have a common internal rating system, set in place to comply with Basel II requirements. For retail banking, it has been developed based on algorithms specific to the customer market segment. For large corporates, bank counterparties and specialised market activities, the ratings are established by experts. All the counterparties are rated according to a single rating scale comprising 12 levels, with nine corresponding to unimpaired credit (A+ to E+) and three corresponding to impaired credit (E- for doubtful, E= for non-performing, and F for default). The networks revise the internal ratings at least once a month for retail banking. The decision-taking procedure is established at regional group level. Rules have been established at the Crédit Mutuel group level so as to harmonise the notion of default and comply with the new standards resulting from adoption of the Basel II guidelines. The declassification and provisioning systems are integrated into the information systems and operate on a monthly basis, reclassifying performing loans as doubtful loans where applicable. The software also integrates the notion of contagion to a third party. Provisions are calculated according to the outstanding amount and the guarantees taken, and adjusted by the risk managers according to the estimated expected loss. Summary description of commitment limits set for credit risk The Crédit Mutuel regional groups and their banking subsidiaries have established financing limits adapted to the entity in question and to the delegations granted to staff. Data retrieval and steering tools have been set in place, with reports sent to the Commitment Departments, Regional Management and General Management, in order to obtain risk measurements (based on internal and external data). Credit risk exposure on loans and receivables Loans and receivables Credit institutions Customers Gross exposure Provisions for impairment Credit institutions Customers Net exposure 31.12.2008 31.12.2007 48,374 302,150 350,524 (6,549) (344) (6,205) 343,975 48,923 262,944 311,867 (4,117) (9) (4,108) 307,750 Net exposure to credit risk increased by 11.8%, with a rise of 14.3% for the customer loans portfolio reasoning on a net basis (+14.9% on a gross basis) and a decrease of 1.8% for loans to credit institution on a net basis (-1.1% on a gross basis). 82 Crédit Mutuel Credit risk exposure on commitments given Financing commitments given Credit institutions Customers Guarantee commitments given Credit institutions Customers Provisions for risk on commitments given 31.12.2008 31.12.2007 1,758 47,236 1,848 48,204 3,282 16,090 151 1,396 16,288 105 Credit risk exposure arising from commitments increased by 0.9% reflecting an increase in risk exposure on commitments given to credit institutions (+55.4%) and a decrease in exposure on commitments given to customers (-1.8%). Exposure to credit risk on debt securities Debt securities (*) Government securities Bonds Derivatives Repurchase agreements and securities lending Gross exposure Provisions for impairment Net exposure 31.12.2008 31.12.2007 20,569 111,936 13,109 12,767 158,381 (383) 157,998 25,357 120,332 9,845 26,485 182,019 (20) 181,999 * Excluding securities classified under loans and receivables Credit risk exposure on securities decreased by 13.2%. 2008 Annual Report 83 Management report Rating structure of interbank outstandings and geographic breakdown of interbank loans The two tables below concern the group's retail banking and insurance activities. Rating structure of interbank outstandings AAA and AA+ AA and AAA+ and A A- and BBB+ BBB and below 31.12.2008 as a % 31.12.2007 as a % 5.4% 20.6% 50.5% 11.2% 12.3% 10.3% 59.4% 22.3% 6.9% 1.1% Following a new mapping between the internal ratings and the agency ratings, the BBB+ category that was associated to the A- category in 2007 is now regrouped on the last line. The 2007 data for the last two lines of the above has been restated but the impact was immaterial (6.2% and 1.8% instead of 6.9% and 1.1%). The significant change in the structure of interbank risk by internal rating between 2007 and 2008 reflects the consequences of the financial crisis on the banks’ ratings. Nevertheless, nearly 88% of the Group’s exposure to banks is concentrated on counterparties that are rated above A-. Geographic breakdown of interbank loans France Rest of Europe Rest of world 31.12.2008 as a % 31.12.2007 as a % 33.7% 50.6% 15.7% 32.1% 50.6% 17.3% There was a slight change in the geographic breakdown of interbank loans. Some 84% of these loans were to French and European banks. As in 2007, the increase was due to the financial crisis as interbank lending shifted away from US banks, perceived as riskier in the context. Customer credit risk Breakdown of loans and advances (default exposure) by customer segment A - Central governments and banks B – Banks C- Corporates D – Retail Retail customers account for over 50% of the Group’s exposure 84 Crédit Mutuel 31.12.2008 as a % 31.12.2007 as a % 15.5% 11.8% 20.6% 52.1% 14.5% 11.0% 20.9% 53.5% Geographic breakdown of customer risk France Germany Rest of Europe Rest of world 31.12.2008 as a % 31.12.2007 as a % 92.1% 4.3% 2.5% 1.0% 96.0% 3.0% 1.0% The bulk of customer risk is concentrated in France (including French overseas departments). Concentration of customer risk Commitments exceeding €300m Number Loans (€ million) Off balance sheet commitments (€ million) Securities (€ million) Commitments of between €200m and €300m Number Loans (€ million) Off balance sheet commitments (€ million) Securities (€ million) 31.12.2008 31.12.2007 74 16,634 13,949 15,024 49 13,262 13,133 6,765 34 2,765 2,037 2,581 13 1,581 1,433 165 Taking all commitments into account (loans, off balance sheet and securities), the average unit amount of the 74 risks exceeding €300 million was €616 million (2007: €677 million) while the average unit amount of the 34 risks between €200 million and €300 million was €217 million (2007: €245 million). Quality of risk Loans and advances written down individually Individual provisions General provisions Overall coverage ratio Coverage ratio (individual provisions only) 31.12.2008 31.12.2007 8,975 (5,562) (643) 69.1% 6,250 (3,898) (210) 65.7% 62.0% 62.4% After representing 2.9% of customer loans in 2006 and 2.4% in 2007, impaired loans increased to 3.0% in 2008, while the overall coverage ratio improved to 69.1%. 2008 Annual Report 85 Management report Past dues < 3 months > 3 months < 6 months > 6 months < 1 year > 1 year Total 3,000 12 14 22 442 2,510 3,000 75 14 61 75 22 10 12 22 15 6 9 15 3,112 12 14 22 472 2,592 3,112 < 3 months > 3 months < 6 months > 6 months < 1 year > 1 year Total 3,051 12 14 17 379 2,629 3,051 41 5 36 41 4 1 3 4 4 4 4 3,100 12 14 17 385 2,672 3,100 31.12.2008 Debt instruments Central governments Credit institutions Financial institutions other than credit institutions Large corporates Retail customers Loans and advances Central governments Credit institutions Financial institutions other than credit institutions Large corporates Retail customers Other financial assets Total 31.12.2007 Debt instruments Central governments Credit institutions Financial institutions other than credit institutions Large corporates Retail customers Loans and advances Central governments Credit institutions Financial institutions other than credit institutions Large corporates Retail customers Other financial assets Total Past dues concern mainly retail customers (83%) and large corporates (15%). 86 Crédit Mutuel Breakdown of risk by economic sector Finance and insurance Real estate Manufacturing and mining Wholesale and retail trade Specialised, scientific and technical activities Construction Administration, education, health, social Agriculture Transport and warehousing Hotels and restaurants Information and communication Energy, waste and water Not broken down and other 31.12.2008 as a % 31.12.2007 as a % 23.4% 22.8% 10.8% 10.8% 6.8% 6.8% 5.7% 3.6% 2.7% 2.2% 1.7% 1.4% 1.3% 19.6% 24.0% 11.7% 10.9% 8.0% 7.3% 5.9% 3.7% 2.7% 2.3% 1.6% 1.2% 1.2% Source: Centralisation of risks for French banks (excluding general government) Four economic sectors account for nearly 68% of loans granted to businesses, with the two main sectors – finance and insurance, and real estate– accounting for over 46%. 2008 Annual Report 87 Management report I Exposures linked to the financial crisis In response to the financial crisis, the Financial Stability Board (FSB) issued recommendations in terms of transparency aimed at improving financial information in respect of certain risk exposures. The General Secretariat of the Banking Commission (Secrétariat Général de la Commission Bancaire - SGCB), the French Banking Federation (Fédération Bancaire Française - FBF) and the French financial markets supervisor (Autorité des Marchés Financiers - AMF) were responsible for the application at national level of the best practices for transparent financial communication, urging credit institutions to comply with these recommendations. Crédit Mutuel Group decided to apply these recommendations with a view to improving its financial communication. The information below is expressed in millions of euro. Exposure to residential mortgage backed securities (RMBS) RMBS exposure (Residential Mortgage Backed Securities) Exposure after Impairment Impairment hedging and losses losses impairment recognised recognised losses to profit to equity and loss 31.12.2008 AFS Trading Available-for-sale (AFS) Loans (held-to-maturity/loans and receivables) TOTAL 1,169 2,864 3,147 7,180 (390) (12) (36) (438) Reclassifications Other movements Exposure after hedging and impairment losses 31.12.2007 (3,025) 61 2,964 0 (260) (253) 202 (311) 4,844 3,320 17 8,181 (252) (252) In their very great majority, residential mortgage backed securities are valued based on information provided by external sources (counterparties, brokers, etc.) after analysis of the elements obtained in this way. Breakdown by geographical area Amount % of total France United States United Kingdom Spain Other European Union Member States Rest of the world (*) TOTAL 20 3,122 1,311 437 1,662 628 7,180 0% 44% 18% 6% 23% 9% 100% (*) Mainly Australia. 88 Crédit Mutuel Exposure to RMBS issued in the United States Breakdown by type of portfolio Agencies Prime Alt A Subprime Other TOTAL Analysed by year of origination - 2005 and before - 2006 - 2007 - 2008 TOTAL Analysed by rating - Agencies - AAA - AA -A - BBB - BB - BB+ and less TOTAL Exposure after Exposure after hedging and hedging but impairment losses before impairment losses Cumulated impairment losses Cumulated impairment losses as a % 1,223 451 1,834 100 3 3,611 4 (42) (415) (36) (489) 0% -9% -23% -35% -12% -14% Exposure after Exposure after hedging and hedging but impairment losses before impairment losses Cumulated impairment losses Cumulated impairment losses as a % 847 1,480 1,228 56 3,611 (137) (236) (113) (3) (489) -16% -16% -9% -5% -14% Exposure after Exposure after hedging and hedging but impairment losses before impairment losses Cumulated impairment losses Cumulated impairment losses as a % 4 (61) (25) (17) (48) (15) (327) (489) 0% -11% -34% -20% -10% -13% -30% -14% 1,227 409 1,419 64 3 3,122 710 1,244 1,115 53 3,122 1,227 472 49 69 422 101 782 3,122 1,223 532 74 87 470 116 1,109 3,611 Mainly collateralized mortgage obligations (CMO). These securities were reclassified from trading securities to loans and receivables and from available-for-sale securities to loans and receivables. 2008 Annual Report 89 Management report Guarantees received from monoliner insurance companies Commitments by type of obligation Exposure Impairment Impairment Reclassifications Other Exposure after hedging losses losses movements after and impairment recognised recognised hedging and losses to profit to equity impairment and loss losses 31.12.2008 AFS 31.12.2007 RMBS issued in the United States Non covered bonds TOTAL 64 4 68 (22) (22) (1) (1) - Commitments on monoliner insurers (6) (6) 93 4 97 Expositions après couvertures et pertes de valeur 31.12.2008 FSA MBIA Ambac FGIC TOTAL 4 7 34 23 68 Exposure to commercial mortgage backed securities (CMBS) Exposure to commercial mortgage backed securities (CMBS) Exposure Impairment Impairment Reclassifications Other Exposure after hedging losses losses movements after and impairment recognised recognised hedging and losses to profit to equity impairment and loss losses 31.12.2008 AFS 31.12.2007 Trading Available-for-sale (AFS) Loans (held-to-maturity/loans and receivables) TOTAL Breakdown by geographical areae France Rest of Europe United States Other TOTAL 54 380 139 573 (14) (14) (31) (31) (68) 61 7 0 Crédit Mutuel 68 340 164 572 Montants Répartition % 61 311 0 200 572 11% 54% 0% 35% 100% These exposures have arisen in connection with market activities carried out for own account. 90 68 10 (32) 46 Exposure to collateralized debt obligations (CDO) Exposure to collateralized debt obligations not hedged by credit default swaps Exposure Impairment Impairment Reclassifications Other Exposure after hedging losses losses movements after and impairment recognised recognised hedging and losses to profit to equity impairment and loss losses 31.12.2008 AFS 31.12.2007 Trading Available-for-sale (AFS) Loans (held-to-maturity/loans and receivables) TOTAL 58 1,700 1,758 13 30 43 Breakdown by geographical area France Rest of Europe United States Other TOTAL Breakdown by rating Trading Available-for-sale (AFS) Loans (held-to-maturity/loans and receivables) TOTAL (1,359) 29 1,330 - 1,319 (50) 365 1,634 27 56 5 88 Amount % of total 9 484 354 911 1,758 0% 28% 20% 52% 100% Amount - AAA - AA - Other TOTAL Exposure to collateralized debt obligations and asset back securities hedged by credit default swaps (6) (6) 1,697 45 16 1,758 Exposure after hedging and impairment losses 31.12.2008 872 872 Impairment losses recognised to profit and loss 12 12 Impairment losses recognised to equity AFS 298 298 2008 Annual Report 91 Management report Commitments by type of obligation Exposure Impairment Impairment Reclassifications Other Exposure after hedging losses losses movements after and impairment recognised recognised hedging and losses to profit to equity impairment and loss losses 31.12.2008 AFS 31.12.2007 Trading 1,084 Available-for-sale (AFS) 786 Loans (held-to-maturity/loans and receivables) 436 TOTAL 2,306 Breakdown by geographical area France Rest of Europe United States Other TOTAL Breakdown by rating - AAA - AA -A - Autres TOTAL (42) (42) (40) (40) (489) 394 94 - Crédit Mutuel 1,851 275 100 2,226 Amount % of total 571 1,622 113 2,306 25% 70% 0% 5% 100% Amount 1,884 181 89 152 2,306 Exposure to collateralized debt obligations on the American residential market is not material. 92 (237) 157 242 162 Leverage buy-out financing Leverage buy-out financing Carrying amount Special purpose financing vehicles French banking network TOTAL Value Value adjustments to adjustments profit or loss to equity 3 771 3 012 6 783 Breakdown by geographical area of LBO financing via special purpose financing vehicles France Rest of Europe USA Other TOTAL Breakdown by nature of LBO financing via special purpose financing vehicles Construction Telecommunications Distribution Services Food processing Manufacturing Other TOTAL Reclassifications (38) (38) 0 0 Other Carrying movements amount 627 1 359 1 986 3 182 1 653 4 835 Amount % of total 1,556 919 1117 179 3,771 41% 24% 30% 5% 100% Amount % of total 295 349 378 956 229 1,359 205 3,771 8% 9% 10% 25% 6% 36% 6% 100 % LBO financing corresponds to the definition used for the purpose of the Basel II solvency ratio. The above amounts correspond to carrying amounts as reported on the balance sheet. Transactions with special purpose vehicles Crédit Mutuel Group does not act as originator in connection with securitisation programmes. On behalf of customers, the Group organises securitisation programmes in connection with which it may provide liquidity lines to mutual loan funds. At 31 December 2008, liquidity lines totalling €228 million had been granted to three mutual loan funds. 2008 Annual Report 93 Management report I Basel II system - Credit risk To better take into account the quality of the borrower, a Framework for the Convergence of Capital Measurements and Capital Standards (Basel II), including notably the implementation of an internal system of ratings specific to each institution, has been instituted by the Basel Committee on Banking Supervision and by the European Commission. In France, these new prudential requirements were published on 20 February 2007 in the form of a decree issued pursuant to the recommendations of the Advisory Committee on Financial Legislation and Regulation (Comité Consultatif de la Législation et de la Réglementation Financières - CCLRF) dealing with capital requirements for credit institutions and investment companies. This decree describes the three pillars: - the First Pillar introduces new minimum capital requirements, with the calculation of a capital ratio for credit, market and operational risks; - the Second Pillar requires banks to perform their own assessment to determine they have adequate capital to support all the risks in their business and to perform stress tests to assess their capital requirements in the event of a deterioration in the economic environment. - the Third Pillar tightens up market discipline by requiring more extensive disclosure and transparency regarding the risk profile of banks governed by the new Framework. To this end, Crédit Mutuel Group will release a specific report in the first half of 2009 that will be available on its institutional website. Regarding the minimal capital requirements of Pillar I, the major changes compared with the Cooke ratio concern the two following points: - treatment of credit risk: modification of calculation of weighted risks related to unexpected losses (UL) included in the ratio’s denominator and possible correction of the capital on the basis of the differential between expected losses (EL) and provisions included in the ratio’s numerator; and - the introduction of an explicit treatment of operational risk The new regulations also introduce various modifications to the measurement of market risk for the trading book. As regards credit risk measurement, banks must choose between three approaches of rising risk sensitivity subject to the authorisation and under the control of their national supervisory bodies: standardised approach, foundation internal ratings-based approach, and advanced internal ratings-based approach. Each banking institution is required to adopt the approach best suited to the stage of development of its activities and to its organisation. 94 Crédit Mutuel Standardised approach The so-called standardised method is similar to the Basel I Framework in so far as it is based on the application of fixed risk weightings to the different categories of exposures as defined by the regulations. The main modifications result from the possibility to differentiate applicable risk weightings on the basis of credit assessments provided by reputed external institutions and from the broader range of sureties, guarantees and credit derivatives that may be taken into account by banks. With the agreement of the French Banking Commission (Commission Bancaire), claims on sovereigns and on regional governments and local authorities will be measured using the standardized method over the foreseeable future. Internal ratings-based approaches These approaches are more sophisticated. Credit risk is a function of the characteristics of each exposure (or pool of exposures) based on the four following parameters: probability of default (PD) by the debtor over a 1-year horizon, loss given default (LGD), credit conversion factors (CCF) for off balance sheet exposures, and the effective maturity (M). There are two main approaches: - Foundation internal ratings-based approach (F-IRB), under which banks provide their own empirical model to estimate the probability of default. Other risk components (LGD, CCF and M) are defined in the regulations. Confédération Nationale du Crédit Mutuel has been authorised by the French Banking Commission to use its internal ratings models on bank exposures at 31 December 2008. - Advanced internal ratings-based approach (A-IRB), under which banks provide their own internal estimates for the PD, CCF, LGD and M risk components. This approach requires historical records stretching back over a long enough period of time for statistical purposes. Confédération Nationale du Crédit Mutuel has been authorised by the Banking Commission to use its internal ratings models on retail exposures at 30 June 2008. The use of internal ratings-based approaches is conditional upon complying with a series of quantitative and qualitative requirements aimed at guaranteeing the integrity and credibility of the processes as well as the estimation of parameters used for calculating the regulatory capital. As a cooperative bank owned by its members, Crédit Mutuel Group’s purpose is not to redistribute an eventual capital gain to its shareholders. By opting for an internal ratings-based approach for most of its exposure, the Group has: - complied with requirements laid down in the regulations and by the French Banking Commission; - adopted a national framework that has helped standardise practices; - improved its customer risk segmentation, helping fine-tune its management and steering; and - brought up to standard its information systems and work methods at all levels of its organisation given the obligation to use ratings in its management. All in all, Crédit Mutuel has structured it management and credit risk management system by capitalising on the Basel II Framework, based upon: - a single counterparty rating system that is based very largely on statistical algorithms; - a harmonised definition of default that is consistent with the approach for accounting purposes; and - the use of national parameters incorporating a margin of prudence - significant investments in its information systems. I Interest rate risk Interest rate risk arises from the bank’s commercial activities. It results from differences in interest rates and benchmark indices for customer loans and advances on the one hand and customer deposits on the other hand, based on a prospective analysis of expected changes in these components, taking into account embedded options (early repayments, extensions, drawdowns against confirmed credit lines, etc.). The regional groups are responsible for defining their interest rate risk management and coverage strategies. As required by the regulations (CRBF Regulation 97-02 as amended and extended to central bodies), CNCM’s Risk Management department is responsible for the consolidated and homogeneous measurement of this risk by co-ordinating methodologies and by regular measurement of overall risk at group level. The Crédit Mutuel Group has established harmonised risk management and risk limits, which are set out in the "Group asset and liability management guidelines". Measurement and supervision of interest rate risk is carried out at regional level by the Crédit Mutuel regional groups and at national level by CNCM. scenarios and early repayment), which is measured excluding the trading book. The trading book is monitored at the level of the dealing desk. Group entities have introduced systems of limits that are consistent with the national system. Management and hedging decisions are taken by the regional committees. Interest rate risk is analysed and the residual balance sheet position is hedged, if appropriate, by entering into so-called macro hedging transactions. These transactions are accounted for in accordance with IAS 39 as adopted by the European Union, i.e. in accordance with the carved out version. High-value or special-purpose vehicle customer transactions may be hedged specifically. At national level Interest rate risk is measured by two indicators: - risk relating to future income, analysed in terms of the sensitivity of the margin over the short term (1 to 5 years); - risk relating to the instant value of the entity, measured as the sensitivity of net present value over a long-term horizon. At national level, a sensitivity limit for net banking income over one or two years, including new loan production, has been implemented based on a scenario of moderate changes in interest rates (+/- 1% for variable rates and +/- 0.5% for regulated interest rates). Sensitivity to a rise in interest rates Dynamic approach 2007 2008 0.5 % - 0.18% 0.0 % - 0.75% - 0.5 % - 1.0 % - 0.44% - 1.58% - 1.5 % - 2.0 % Year 1 Year 2 At regional level Each of the Crédit Mutuel regional groups has an ALM unit dedicated to monitoring overall interest rate exposure. Crédit Mutuel Group’s sensitivity to a rise in interest rates is moderate. The Crédit Mutuel entities all use a common base for measuring overall interest rate risk (application of common methodology for scheduling, Other scenarios (including stress scenarios) are calculated at the level of CNCM. 2008 Annual Report 95 Management report I Liquidity risk Like all credit institutions, the Crédit Mutuel Group is exposed to the risk of insufficient liquidity to meet its commitments at a given moment. The regional federations each have an ALM unit or committee tasked notably with ensuring there is sufficient liquidity to meet commitments. They have concluded agreements with CCCM, BFCM or Compagnie Financière to cover their refinancing needs. Liquidity risk is monitored by the regional groups using notably the following indicators: - the liquidity ratio as defined by regulations, which compares resources with maturities at less than one year with applications with maturities at less than one year. Some of the regional federations and Caisses Fédérales apply limits that are stricter than those required by the regulations; - medium- to long-term liquidity ratio defined at national level, the general principle being to match all assets and all liabilities and to measure the coverage ratio of applications by resources of equivalent duration at different maturities. A system of limits has been put into place. - projected refinancing requirements over 5 years. Breakdown of financial assets and financial liabilities (excluding hedging) 31.12.2008 < 1 month > 1 months > 3 months > 1 year > 2 years > 5 years < 3 months < 1 year < 2 years < 5 years No set maturity Total Assets Financial assets held for trading 1,071 1,046 7,312 4,659 5,938 7,333 767 28,126 Financial assets at fair value through profit and loss 4,328 7,579 1,512 456 1,336 504 729 16,444 Financial assets available for sale 2,035 1,655 3,192 4,805 8,934 15,756 5,250 41,627 Loans and advances (including leasing) 41,413 14,970 26,596 30,827 71,907 148,560 9,982 344,255 804 1,081 824 1,221 1,168 1,500 10 6,608 1,963 306 50 - - - - 2,319 896 632 5,770 943 2,803 3,353 502 14,899 10,912 14,982 5,204 124 11 4 - 31,237 193,901 67,176 38,656 16,699 36,031 29,862 14,270 396,595 Financial assets held to maturity Liabilities Central bank deposits Financial liabilities held for trading Financial liabilities at fair value through profit and loss Financial liabilities valued at amortised cost 96 Crédit Mutuel 31.12.2007 < 1 month > 1 months > 3 months > 1 year > 2 years > 5 years < 3 months < 1 year < 2 years < 5 years No set maturity Total Assets Financial assets held for trading 1,798 1,298 5,491 3,914 15,910 22,071 5,027 55,509 13,462 11,420 2,739 613 1,898 601 849 31,583 728 908 3,829 4,342 8,690 7,487 4,630 30,614 45,175 14,675 23,194 25,138 55,964 130,187 13,991 308,324 116 186 473 906 1,323 877 41 3,921 34 25 0 0 0 0 0 59 Financial liabilities held for trading 1,042 21 1,886 1,028 3,128 7,002 5,379 19,486 Financial liabilities at fair value through profit and loss 18,161 18,219 7,735 63 51 9 32 44,269 155,886 62,267 37,315 11,089 25,450 32,201 30,947 355,154 Financial assets at fair value through profit and loss Financial assets available for sale Loans and advances (including leasing) Financial assets held to maturity Liabilities Central bank deposits Financial liabilities valued at amortised cost Comments: This table was established using the FIN50 grid in application of CB instruction 2006-04 applied for the first time for the year ended 31 December 2007. The entities included are those included within the prudential scope. The scheduling rules are as follows: - Outstandings as reported in the balance sheet drawn up in accordance with IFRS. - Maturities are the contractual maturities for repayment of the principal. - Shares are recorded under “No set maturity”, as are undated loans and securities - Debts and related liabilities are broken down according to their actual maturity and, failing that, under “less than 1 month”. - Provisions are analysed in the same way as the assets concerned. - Non-performing loans are analysed according to their contractual date, if not yet past, and classified under “No set maturity” if the contractual date is past. Receivables in litigation are recorded under “No set maturity”. - The market value of derivatives is recorded in the flow corresponding to the end date of the contract. - When it is not possible to establish a reliable repayment schedule, the carrying amount is recorded under “No set maturity”. 2008 Annual Report 97 Management report I Foreign exchange risk Each bank hedges the currency risk on customer transactions. This risk is not material at the Crédit Mutuel group level. I Market risk The main group entities engaged in market activities are Crédit Mutuel Centre Est Europe-CIC and Crédit Mutuel Arkéa. They trade on their own account and on behalf of the other federations. Their activities include refinancing the local mutual banks' activities, securities management and commercial activities for corporate customers (foreign exchange transactions, interest-rate risk and foreign exchange hedging). Moreover, both in terms of risks and performances, the dealing desk activities are the subject of regular reporting. The permitted activities and terms and conditions of capital markets activities are included in each regional group's internal regulations. At operational level, these are analysed by the various Committees involved and reported upon regularly to the Boards of Directors concerned. At national level, a market activities monitoring mechanism enables the main risk indicators to be monitored. I Operational risk In response to Basel II requirements, Crédit Mutuel has since 2002 progressively implemented a comprehensive operational risk management system, with group risk management guidelines and common quantitative measurement methods. The system for measuring and controlling operational risk is based on a risk mapping comprising the identification and modelling of risks and the calculation of final capital requirements for operational risk. 98 Crédit Mutuel subsidiaries located abroad (Belgium, Luxembourg, Switzerland, etc.) and the subsidiaries involved in factoring will be the only group entities that will continue to apply the standardised approach for the time being. Main objectives The operational risk management policy is designed to achieve the following: • improve group management by controlling risks and related costs; • at human level, protect people, foster individual responsibility, autonomy and controls, capitalise on the skills within the group; • at economic level: preserve margins by managing operational risk close to the ground in all activities, ensure the return on investment of regulatory compliance, optimise capital allocated to the cost of risk and adapt insurance programmes to the risks identified. • at regulatory level: comply efficiently with Basel II requirements and regulatory obligations, be supported by internal control (CRBF 97.02), optimise business continuity plans (BCP) for key activities, and adapt financial disclosure (Third Pillar of Basel II) Measurement and control of operational risk Homogenous risk mapping by business lines and by type of risk has been completed for all activities based on experts’ assessments and then using probabilistic models. These models are validated by the operational risk technical committees. Allocated capital is calculated at national level and then allocated at regional level. The general guidelines for reducing risk include: • efficient preventive actions (identified during the risk mapping) that are implemented by operational staff through permanent controls; • protective measures that focus primarily on generalising business continuity plans in all key areas (business activities, logistics and information systems). A methodology for drawing up business continuity plans has been defined. It constitutes the reference document within the Crédit Mutuel Group. The Group has put into place an operational risk management system that is structured and coherent, featuring summaries according to the eight business lines and seven loss event types (actual losses and potential risks) defined in the Basel II Framework. A coherent crisis management plan – dovetailed into the general crisis management plan for the interbank sector ‑ has been implemented throughout the group. This plan covers crisis communication and the efficient organisation of the three phases of the business continuity plan: rescue plan, continuity plan and resumption plan. The Crédit Mutuel Group is in the process of homologating the advanced measurement approach (Ama) for operational risk. The banking Since 2008 the Group has been overhauling the insurance programmes of CMCIC entities to bring them in line with Basel II risk mitigation requirements. A system is being put into place to enable the Group to recognise insurance mitigation within the limit of 20% of the total operational risk capital allocation. Reporting and general supervision The application of the operational risk management policy and risk profile are monitored using key indicators, thresholds and warning systems for the measurement of potential risk, loss events, effectiveness of risk reduction measures and allocated financing. Reports are submitted to the group’s management and supervisory bodies at regular intervals. Documentation and procedures The Group has implemented permanent procedures that have been approved by its executive bodies, which cover: - governance: general governance defining the role and composition of the decision-making bodies, the contents of reports, their periodicity and the recipients, the scope for identifying losses and intervals at which updated; - loss event collection: general procedure for collecting and processing risk frontiers, and quality assurance review of the loss event database; - measurement system: general procedure for the application of the advanced measurement method, methodology for mapping and for probabilistic models, the process for retrieving risk indicators from the information systems, calculation of net banking income by business line, capital allocation keys, and Corep filings. Recent trends and outlook At commercial level, the Group’s development in the first months of 2009 was comparable with the last months of 2008. The Crédit Mutuel and CIC networks recorded growth of around 8% in their loans and deposits. Looking ahead to the rest of 2009, in which the environment will remain difficult, the Group will continue to develop its activities financing the real economy, relying on the organic growth of its network of neighbourhood banks and branches and also the diversification of its activities through the acquisitions completed recently in France and abroad in 2008 (Citibank Germany) and at the start of 2009 (Cofidis). 2008 Annual Report 99 Financial statements Financial statements for the year ended 31 december 2008 Balance Sheet - Assets – IFRS €m Cash in hand, balances with central banks and post office accounts Financial assets at fair value through profit or loss Derivative hedging instruments Available for sale financial assets Loans and advances to credit institutions Loans and advances to customers Re-measurement adjustment on portfolios hedged for interest rate risk Financial assets held to maturity Current tax assets Deferred tax assets Prepayments, accrued income and other assets Non-current assets classified as held for sale Holdings in companies accounted for using the equity method Investment property Plant, property and equipment Intangible assets Goodwill Total assets 31.12.2008 31.12.2007 Notes 18,090 69,257 4,984 96,135 48,734 295,837 729 13,710 1,785 2,176 20,673 3 257 1,328 3,358 801 3,852 8,300 115,646 3,377 84,921 49,853 258,781 (67) 11,184 1,277 779 13,047 323 1,408 3,042 479 952 1a 2a, 2c, 4, 9 3a, 4 5a, 5b, 9 1a, 9 6a, 9 3b 7, 9 10a 10b 11a 581,709 553,302 31.12.2008 31.12.2007 Notes 2,319 48,334 8,617 54,030 196,507 134,373 (1,414) 504 958 17,275 59 67,349 3,093 42,850 170,894 132,321 239 558 733 15,381 1b 2b, 2c, 4 3a, 4 1b 6b 16 3b 10a 10b 11b 85,274 1,345 8,551 25,036 24,676 6,826 18,920 (1,510) 440 360 85,315 1,140 6,506 26,864 26,442 6,666 16,449 597 2,730 422 17 18 19 581,709 553,302 12 13 14a 14b 15 Liabilities and shareholders’ equity – IFRS €m Central banks, post office accounts Financial liabilities at fair value through profit or loss Derivative hedging instruments Amounts due to credit institutions Amounts due to customers Debt securities Re-measurement adjustment on portfolios hedged for interest rate risk Current tax liabilities Deferred tax liabilities Accrued charges, deferred income and other liabilities Liabilities directly associated with non-current assets classified as held for sale Technical provisions for insurance contracts Provisions for risks and charges Subordinated debt Shareholders' equity Shareholders' equity - group share Share capital and related reserves Consolidated reserves Unrealised or deferred gains or losses Profit for the year Minority interests Total liabilities and shareholders’ equity 100 Crédit Mutuel 20a 20a 20b Profit and loss account – IFRS €m 31.12.2008 31.12.2007 Notes IFRS 25,538 (21,568) 3,734 (1,119) 20,636 (17,960) 3,820 (1,128) 22 22 23 23 12 (139) 11,582 (9,616) 2,496 342 17,628 (15,266) 24 25 26 26 Net banking income - IFRS 8,424 10,568 General operating expenses Provisions, amortisation and depreciation for non-current assets (6,210) (467) (6,074) (437) 1,747 4,057 (1,405) (186) 342 3,871 24 20 23 10 34 14 409 3,929 33 (1,144) 442 2,785 2 55 440 2,730 Interest and similar income Interest and similar expense Fees and commissions (income) Fees and commissions (charges) Net gains (losses) on financial instruments at fair value through profit or loss Net gains (losses) on available for sale financial assets Income from other activities Expenses on other activities Gross operating profit – IFRS Cost of risk Operating profit – IFRS Share in net profit or loss of companies accounted for using the equity method Net gains (losses) on other assets Changes in goodwill Profit on ordinary activities before tax - IFRS Corporation tax Total consolidated profit Minority interests Net profit, group share 27a, 27b 27c 28 12 29 30 31 2008 Annual Report 101 Financial statements Statement of changes in shareholders equity Share capital and reserves €m Balance at 1 January 2007 Capital increase Elimination of treasury shares Issue of preference shares Equity component of hybrid instruments Equity component of share-based payment schemes Appropriation of profit for 2007 Dividends paid in 2007 in respect of 2007 Sub-total of changes in capital linked to relations with shareholders Changes in the value of financial instruments and non-current assets recognised through equity Changes in the value of financial instruments and non-current assets recognised through profit and loss Net profit for the year 2007 Sub-total Impact of acquisitions and disposals on minority interests Changes in accounting methods Share of changes in the capital of companies accounted for using the equity method Changes in foreign exchange rates Other changes Shareholders' equity at 31 December 2007 102 Crédit Mutuel Consolidated reserves Share capital Other paid in capital Elimination of treasury shares Consolidated reserves 6,373 256 32 5 - 13,712 2,946 (169) 256 5 - 2,777 - - - (2) 0 - - - 0 (44) 6 6,629 37 - 16,449 Unrealised or deferred gains/losses (after tax) Translation differences (1) Revaluation differences (excluding financial instruments) 2 Changes in the value of financial instruments Net profit, Group share of group share shareholders' equity Changes in the fair value of AFS securities Changes in the fair value of derivative hedging instruments 932 (12) 2,946 (2,946) - - (32) - - (193) 8 (2,946) (107) (32) - (300) 8 2,730 2,730 Minority Total interests consolidated shareholders’ equity 23,983 261 (169) 339 (8) 24,322 261 (177) 92 (8) 83 (217) 1 (216) (107) 2,730 2,406 (3) 55 53 (110) 2,786 2,460 (2) 10 8 0 - - - - - 0 (44) 6 0 (1) 29 0 (45) 35 -33 2 632 -4 2,730 26,442 422 26,864 2008 Annual Report 103 Financial statements Statement of changes in shareholders equity Share capital and reserves €m Balance at 1 January 2008 Capital increase Elimination of treasury shares Issue of preference shares Equity component of hybrid instruments Equity component of share-based payment schemes Appropriation of profit for 2007 Dividends paid in 2008 in respect of 2007 Sub-total of changes in capital linked to relations with shareholders Share capital Other paid in capital 6,629 159 37 1 Consolidated reserves Elimination of treasury shares Consolidated reserves 16,449 2,730 (196) 159 1 2,534 Changes in the value of financial instruments and non-current assets recognised through equity Changes in the value of financial instruments and non-current assets recognised through profit and loss Net profit for the year 2008 Sub-total Impact of acquisitions and disposals on minority interests Changes in accounting methods Share of changes in the capital of companies accounted for using the equity method Changes in foreign exchange rates Other changes Shareholders' equity at 31 December 2008 104 Crédit Mutuel (67) (3) (1) 18 (9) 6,788 38 18,920 Unrealised or deferred gains/losses (after tax) Translation differences (33) Revaluation differences (excluding financial instruments) 2 Changes in the value of financial instruments Net profit, Group share of group share shareholders' equity Changes in the fair value of AFS securities Changes in the fair value of derivative hedging instruments 632 (4) 2,730 Minority Total interests consolidated shareholders’ equity 26,442 160 422 26,864 160 (196) (11) (207) (36) (11) (47) (1,479) 1 (1,478) (628) 440 (1,667) (12) 2 (9) (640) 442 (1,676) (67) (3) (31) 0 (97) (3) (1) 18 (9) (1) 4 (14) (2) 22 (23) 24,676 360 25,036 (2,730) (2,730) 33 (1,443) (69) (628) 33 (2,071) 2 (1,439) (69) (73) 440 440 440 2008 Annual Report 105 Financial statements Cash flow statement €m 106 Crédit Mutuel 31.12.2008 31.12.2007 Net profit Tax Pre-tax profit +/- Net provision for depreciation of tangible and intangible non-current assets - Impairment of goodwill and other non-current assets +/- Net charges to provisions +/- Share of results of companies accounted for using the equity method +/- Net loss/income from investment activities +/- (Income)/charges on financing activities +/- Other movements = Total of non-monetary items included in net profit before tax and other adjustments +/- Flows relating to transactions with credit institutions (a) +/- Flows relating to transactions with customers (b) +/- Flows relating to other transactions affecting financial assets or liabilities (c) +/- Flows relating to other transactions affecting non-financial assets or liabilities - Tax paid = Net reduction/(increase) in assets and liabilities from operational activities TOTAL NET CASH FLOW GENERATED BY THE OPERATIONAL ACTIVITY (A) 443 (33) 410 466 1 1,323 (24) (56) 2,785 1,144 3,929 441 6 3,712 (10) (173) (2,271) (561) 4,666 (11,722) 11,162 (3,924) (1,051) (869) (1,020) 1,695 5,671 (8,588) (23,920) 29,360 1,644 (1,596) (3,100) 6,500 +/- Flows relating to financial assets and holdings (d) +/- Flows relating to investment property (e) +/- Flows relating to tangible and intangible non-current assets (f) TOTAL NET CASH FLOW RELATING TO INVESTMENT ACTIVITIES (B) (2,057) 12 (674) (2,719) (753) (4) (579) (1,336) +/- Cash flows from or to shareholders (g) +/- Other cash flows from financing activities (h) TOTAL CASH FLOW RELATING TO FINANCING ACTIVITIES (C) (48) 3,211 3,163 79 7,452 7,531 EFFECT OF EXCHANGE RATE VARIATIONS ON CASH AND CASH EQUIVALENT (D) Net increase/(reduction) in cash and cash equivalents (A + B+ C + D) Net cash flow from operational activities (A) Net cash flow relating to investment activities (B) Net cash flow relating to financing activities (C) Effect of exchange rate variations on cash and cash equivalents (D) 8 (568) (1,020) (2,719) 3,163 8 13 12,708 6,500 (1,336) 7,531 13 Cash and cash equivalents on opening Cash, central banks, post office accounts (assets and liabilities) Accounts (assets and liabilities) and lending/borrowing with credit institutions 16,884 8,239 8,645 4,176 5,855 (1,679) Cash and cash equivalents on closing Cash, central banks, post office accounts (assets and liabilities) Accounts (assets and liabilities) and lending/borrowing with credit institutions 16,316 15,774 542 16,884 8,239 8,645 CHANGE IN NET CASH (568) 12,708 €m 31.12.2008 31.12.2007 (830) 5,496 19,540 (28,128) (25,981) 14,259 (38,145) 14,225 29,061 (19,262) (1,989) (37,702) 41,348 (2,144) 3,352 27,858 (3,304) 1,550 (1,196) 893 (1,356) 1,163 (953) 393 (e) Flows relating to investment property break down as follows - Outflows linked to acquisitions of investment property + Inflows linked to sales of investment property (273) 285 (101) 97 (f) Flows relating to non-current assets break down as follows: - Outflows linked to acquisition of non-current assets + Inflows linked to sales of non-current assets (827) 153 (775) 196 159 256 (207) (177) 13,821 (12,411) 1,984 (183) 15,931 (8,408) 440 (511) (a) Flows relating to transactions with credit institutions break down as follows: +/- Inflows and outflows linked to loans and advances to credit institutions (other than items included in cash and cash equivalents), excluding related receivables +/- Inflows and outflows linked to amounts due to credit institutions, excluding related liabilities (b) Flows relating to transactions with customers break down as follows: +/- Inflows and outflows linked to loans and advances to customers, excluding related receivables +/- Inflows and outflows linked to amounts due to customers, excluding related liabilities (c) Flows relating to other transactions affecting financial assets or liabilities break down as follows: +/- Inflows and outflows linked to financial assets at fair value through profit and loss +/- Inflows and outflows linked to financial liabilities at fair value through profit and loss - Outflows on acquisitions of fixed income available for sale securities + Inflows on disposals of fixed income available for sale securities +/- Inflows and outflows on derivative hedging instruments +/- Inflows and outflows on debt securities (d) Flows relating to financial assets and holdings break down as follows: - Outflows on acquisitions of subsidiaries, net of acquired cash + Inflows on disposals of subsidiaries, net of cash ceded - Outflows linked to purchase of securities of companies accounted for using the equity method + Inflows linked to sales of securities of companies accounted for using the equity method + Inflows from dividends received - Outflows linked to purchases of held-to-maturity financial assets + Inflows linked to sales of held-to-maturity financial assets - Outflows on acquisitions of variable income available for sale securities + Inflows on disposals of variable income available for sale securities +/- Other flows linked to investment transactions + Inflows from interest received, excluding accrued interest not yet due (g) Flows from or to shareholders break down as follows: + Inflows from issuance of shares and similar securities + Inflows from sales of shares and similar securities - Outflows linked to dividends paid - Outflows linked to other remuneration paid (h) Other net cash flows from financing activities break down as follows: + Inflows linked to issuance of bonds and debt securities - Outflows linked to repayment of bonds and debt securities + Inflows linked to issuance of subordinated debt - Outflows linked to repayment of subordinated debt - Outflows linked to interest paid, excluding accrued interest not yet due 2008 Annual Report 107 Financial statements Notes to the financial statements The Crédit Mutuel group is not listed and is consequently under no obligation to present financial statements in accordance with IFRS. However, for the sake of transparency and comparability with other leading financial institutions, the Board of Directors of Confédération Nationale du Crédit Mutuel, which is the group's central governing body within the meaning of Article L511-31 of the French monetary and financial code, has decided to present consolidated financial statements according to IFRS. These financial statements are presented in accordance with CNC Recommendation 2004-R03 relating to summary financial statements. They comply with international financial reporting standards as adopted by the European Union. Information regarding risk management is presented in the group’s management report. I/ Accounting principles I Note 1: Consolidation scope 1.1 Determination of the consolidation scope The Group's main entity, Crédit Mutuel, is a co-operative bank under the 10 September 1947 Act governing French co-operatives. It is owned solely by its members, who hold member shares ('A' shares). Members are each entitled to one vote at general meetings, where their powers include in particular the election of directors. The three levels of organisation—local, regional and national—operate on a decentralised basis in accordance with the principle of subsidiarity, which means that decisions are taken as close to the ground as possible. The local mutual banks, which are in closest contact with members and customers, carry out all the principal functions of bank branch offices, with the other two levels exercising only those functions the local entities are not equipped to carry out. 108 Crédit Mutuel Under Article L511-30 of the French monetary and financial code, Confédération Nationale is the central body for the group. As such it is responsible for: - ensuring the liquidity and solvency of the Crédit Mutuel network, - representing Crédit Mutuel vis-à-vis the public authorities and defending and promoting its interests, - and, more generally, ensuring the overall cohesion of the network and overseeing its business development while at the same time exercising an administrative, technical and financial control over the regional groups and their subsidiaries. The method for consolidating a group with such a distinctive capital ownership structure is based on determining a consolidating entity that reflects the community of members linked by shared financial solidarity and governance. The analysis of the control exercised by the consolidating entity complies with IAS 27, thus enabling the group to present consolidated financial statements according to IFRS. • Consolidating entity The consolidating entity for the Crédit Mutuel group is composed of all the local mutual banks, the Caisses Fédérales (general purpose or farming and rural), the Regional Federations, Caisse Centrale du Crédit Mutuel, Confédération Nationale du Crédit Mutuel, and Fédération du Crédit Mutuel Agricole et Rural. The capital of the consolidating entity is owned exclusively by all the members of the local mutual banks. • Basis of consolidation The general principles for the inclusion of an entity within the consolidation scope are as defined in IAS 27, IAS 28 and IAS 31. All the entities included in the consolidation scopes of the regional groups are included in the national consolidation scope. Joint companies, not consolidated at regional level, are excluded from the national consolidation scope if their total balance sheet or earnings have an impact of less than 1% on the consolidated equivalent. However, an entity that does not reach this threshold may be consolidated if its activity or development is considered a strategic investment. The consolidation scope comprises: - entities controlled exclusively: exclusive control is presumed to exist when the Group holds, directly or indirectly, a majority holding in the capital and either the majority of the voting rights or the power to appoint the majority of the members of the administrative, management and supervisory bodies, or when the Group exercises dominant influence. The accounts of entities controlled exclusively are fully consolidated. - entities controlled jointly: joint control arises when, in accordance with the terms of a contractual agreement, control of an economic activity is shared with one or more third parties regardless of the structure or form in which the activities are undertaken. Entities controlled jointly are consolidated using the proportional method. - entities over which significant influence is exercised: these are entities over whose financial and operational policies the Group exerts significant influence but does not have control. Entities over which significant influence is exercised are consolidated using the equity method. Special-purpose entities are consolidated when the conditions defined in SIC 12 are met, namely that the entity’s activities are carried out exclusively on the Group’s behalf, the Group has decision-making or management power to obtain the majority of the benefits deriving from the entity’s ordinary activities and the capacity to profit from the entity’s benefits, and retains the majority of the risks. Holdings belonging to private equity companies and over which joint control or significant influence is exercised are excluded from the consolidation scope and are recognised at fair value by option. 2008 Annual Report 109 Financial statements 1.2 Composition of the consolidation scope The following entities were included in the Crédit Mutuel group's consolidation scope at 31 December 2008: Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions 31.12.2008 % 31.12.2007 Method % Comments Method Control Interest + Control Interest + Acman Actéa Environnement Actimo Agence de l'hotel de ville Agerim AMOFI (EX ERIF) Amofi B Ataraxia Distribution Ataraxia Finance Ataraxia Gestion Ataraxia Production Ataraxia Sud Aménagement Avis Developpement Avis Immobilier Bail Actea Bail Entreprises Bail Immo Nord Banco Popular France Banque de Tunisie Banque Delubac Banque Privée Européenne Bâtiroc BCME BCMI Bcmne BECM BECM Francfort BECM Saint Martin BEDE BKCP BKCP Brabant BKCP NOORD BKCP Wallonie Bonnasse LB 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 20.00 20.98 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.99 100.00 93.80 91.14 98.36 - 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 20.00 20.98 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.99 100.00 93.80 91.14 98.36 - FC FC FC FC FC FC FC FC FC FC FC FC NC NC FC FC FC FC EM EM FC FC FC FC FC FC FC FC FC FC FC FC FC NC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 65.00 100.00 100.00 100.00 20.00 20.98 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.99 100.00 93.80 91.12 90.12 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 91.25 65.00 100.00 100.00 100.00 19.40 20.98 100.00 100.00 100.00 100.00 100.00 99.99 99.99 99.98 100.00 93.80 91.12 90.12 96.99 FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC NC EM EM FC FC FC FC FC FC FC NC FC FC FC FC FC FC BSD Caisse de Bretagne de C.M.A. Camefi Banque Centrale des Marchés de l'Immobilier CIC Est CIC Luxembourg 100.00 92.48 100.00 100.00 100.00 - 97.33 92.48 100.00 100.00 97.33 - FC FC FC FC FC NC 100.00 92.35 100.00 100.00 100.00 100.00 96.99 92.35 100.00 100.00 96.99 96.99 FC FC FC FC FC FC CIO Citi Finanzberatung GmbH Citibank Privatkunden AG & Co. KGaA Citicorp Dienstleistung GmbH CM Arkea Covered Bonds 100.00 100.00 100.00 100.00 100.00 97.33 100.00 100.00 100.00 100.00 FC FC FC FC FC 100.00 - 96.99 - FC NC NC NC NC A. Retail Banking Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer 110 Crédit Mutuel Deconsolidated Deconsolidated Acquired Consolidated for first time Merger with Lyonnaise de Banque Merger with Banque de Luxembourg Acquired Acquired Acquired Created Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions 31.12.2008 % 31.12.2007 Method % Comments Method Control Interest + Control Interest + CMCIC AM CMCIC Bail CMCIC Bail Belgium CMCIC Covered Bonds CMCIC Epargne Salariale CMCIC Gestion CMCIC Lease CMN Environnement (SNC) CMO Immobilier CPI (Crédit Professionnel Interfédéral) Crefidis Eole Ermaxia Factocic FCP Haussmann Gestion FCP Nord Europe Gestion FCP Richebe Gestion Fédéral Equipements Fédéral Immo Fédéral Service Federale Kaas Voor Het Beroepskrediet Filaction Financo Fininmad sa Foncière d'Investissement France Luxembourg Invest Holding Gesnov SA 99.98 99.99 100.00 100.00 100.00 100.00 100.00 100.00 100.00 50.00 100.00 50.00 66.00 100.00 100.00 99.66 100.00 97.86 96.66 100.00 85.00 100.00 100.00 100.00 - 99.35 97.35 97.35 100.00 97.33 97.33 98.56 100.00 100.00 50.00 85.00 50.00 64.64 100.00 100.00 99.38 100.00 97.80 96.66 100.00 85.00 100.00 100.00 100.00 - FC FC FC FC FC FC FC FC FC NC PM FC PM FC FC FC FC FC NC FC FC FC FC FC FC FC NC 99.98 99.99 100.00 100.00 99.99 100.00 100.00 100.00 100.00 99.52 50.00 100.00 50.00 66.00 100.00 100.00 99.62 100.00 100.00 97.87 94.44 100.00 85.00 100.00 100.00 100.00 100.00 99.27 97.02 97.02 100.00 96.99 96.99 98.38 100.00 100.00 99.52 50.00 85.00 50.00 64.47 100.00 100.00 99.30 100.00 100.00 97.81 94.44 100.00 85.00 100.00 100.00 100.00 81.21 FC FC FC FC FC FC FC FC FC FC PM FC PM FC FC FC FC FC FC FC FC FC FC FC FC FC FC Gesteurop GICM GICMO GIE CMA GIE CMO Relations GIE Sud Europe Méditerranée GIEMAT Golfimmo Habitat Gestion Immobilière des Marsauderies Immobilière du CMN Immoprix Gestion Investlaco Lacocim Laviolette Financement Lyonnaise de Banque Mobilease Nord Europe Private Bank Oostvlaamse Invest Company SA Ataraxia SA Sofimpar Saint-Pierre SNC SBCIC SCI Astrée SCI Cafimmo Gap SCI Cafimmo Marseille SCI Centre Gare SCI CMDV 100.00 100.00 100.00 100.00 25.00 100.00 100.00 100.00 90.00 100.00 100.00 100.00 100.00 100.00 100.00 99.96 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 97.33 98.17 100.00 100.00 25.00 100.00 100.00 100.00 90.00 100.00 100.00 97.32 97.33 100.00 100.00 91.10 100.00 100.00 97.33 97.33 100.00 100.00 100.00 100.00 100.00 FC FC NC FC NC NC FC EM FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 25.00 100.00 100.00 100.00 90.00 100.00 100.00 100.00 100.00 100.00 100.00 99.96 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 96.99 98.15 100.00 100.00 100.00 100.00 100.00 25.00 100.00 100.00 100.00 90.00 100.00 100.00 96.99 96.99 100.00 100.00 91.08 100.00 100.00 96.99 96.99 100.00 100.00 100.00 100.00 100.00 FC FC FC FC FC FC FC EM FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC Merger with BKCP Wallonie ALT to CFCM ALT to UFG Property Management Not material Not material Wound up Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer 2008 Annual Report 111 Financial statements 31.12.2008 31.12.2007 Comments Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions Control Interest + Control Interest + SCI CMN SCI CMN 1 SCI CMN 2 SCI CMN 3 SCI CMN location SCI CMN location 2 SCI CMN Richebé Inkerman SCI des Antons SCI DVPT CMM SCI Familia SCI Fontainebleau SCI Gambetta Immob SCI Gueydan SCI Interfédéral SCI Jeanne d'Arc SCI les Trois Rues SCI Maurice Faure SCI Mende SCI Merlet Immobilier SCI Nice Avenue SCI Nice Joffre SCI Nice République SCI Palais de la Mer SCI Plantagenets SCI Provence Languedoc SCI Puget SCI SCMDV SCI Sud-Est Gestion Immobilière SCI Vercoulor Selaco SI du Vivier SL2A SARL SNC Credit Mutuel Anjou Immobilier SNVB Financements Société Générale d'Etudes de Transactions et d'Expertises 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 - 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 - FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC NC FC NC NC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 65.00 100.00 100.00 99.90 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 52.79 100.00 96.99 81.13 FC FC FC FC FC FC FC NC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC Sodelem Sofemo Sofim Sofimmo3 Sud-Est Transactions Immobilières Transactimmo Trefliere SCI UFG Partenaires (ex ICO) UFG Property Management UFG Transaction Union Immobiliere Ocean SCI West-Vlaamse Bank SCRL 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 78.79 100.00 100.00 95.52 100.00 99.11 97.33 100.00 100.00 100.00 100.00 100.00 78.79 100.00 100.00 95.52 FC FC FC FC FC FC FC FC FC FC FC FC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 97.78 82.55 100.00 100.00 - 100.00 99.00 96.99 100.00 100.00 100.00 100.00 97.78 81.21 97.78 100.00 - FC FC FC FC FC FC FC FC FC FC FC NC Acquired 100.00 97.69 100.00 100.00 - 100.00 95.18 100.00 100.00 - FC FC FC FC NC NC 100.00 97.66 100.00 100.00 33.73 20.00 100.00 94.84 100.00 100.00 33.73 99.62 FC FC FC FC EM FC Deconsolidated Deconsolidated % Method % Method Consolidated for first time Deconsolidated Merger with CMCIC Bail ALT to UFG Property Management B. Corporate and Investment Banking Actimut Banque de Vizille BFCM Francfort BKCP Securities BMA Brit Alliance Finance Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer 112 Crédit Mutuel Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions C.E.O.I CIC Finance CIC Investissement CIC Investissement Alsace CIC Investissement Est CIC Investissement Nord CIC Vizille Participation Cigogne Management Cloe CMCIC Mezzanine CMCIC Securities Compagnie Financière du Crédit Mutuel Fin Voltaire Financière Armen Fortunéo (ex Symphonis) Groupe Victor Hugo IPO IPO Ingenierie Normandie Partenariat Ocean Participations Procapital SDR de Normandie Sobrepar Sudinnova Synergie Finance UFG private Equity (ex NEPE) Vizille Capital Finance Vizille Capital Innovation Volney Développement 31.12.2008 % 31.12.2007 Method % Comments Method Control Interest + Control Interest + 100.00 99.94 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 80.05 100.00 100.00 90.63 80.05 99.65 100.00 99.98 99.79 100.00 50.32 100.00 100.00 100.00 100.00 100.00 100.00 97.27 97.27 97.27 97.27 97.27 96.23 98.54 100.00 97.33 100.00 70.95 99.98 100.00 88.63 70.95 99.63 100.00 99.98 99.79 100.00 47.89 100.00 100.00 95.17 95.18 100.00 FC FC FC FC FC FC FC FC FC NC FC FC FC NC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC 100.00 99.95 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.98 100.00 100.00 100.00 89.20 99.65 100.00 99.95 99.86 100.00 49.69 100.00 75.00 100.00 100.00 100.00 100.00 96.94 96.94 96.94 96.94 96.94 95.90 98.37 100.00 97.53 96.99 100.00 96.97 96.99 99.97 100.00 86.86 99.64 100.00 99.95 99.86 100.00 47.13 100.00 75.00 94.84 94.84 100.00 FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC NC FC FC FC FC FC FC FC FC FC FC FC 70.00 45.00 52.50 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.99 70.00 100.00 99.98 62.19 100.00 100.00 100.00 - 68.13 60.34 51.10 97.33 98.07 97.33 97.33 95.49 97.33 97.33 98.40 97.32 68.13 97.33 99.98 60.53 97.33 100.00 100.00 - FC EM FC FC FC FC FC FC FC FC FC FC FC FC FC NC FC FC NC FC FC NC 53.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.94 100.00 99.98 100.00 61.88 100.00 100.00 100.00 100.00 51.41 96.99 97.86 96.99 96.99 95.15 96.99 98.20 96.94 96.99 99.58 100.00 60.02 98.38 100.00 100.00 100.00 NC NC FC FC FC FC FC FC FC NC FC FC NC FC FC FC FC NC FC FC FC FC Deconsolidated Merger with IPO Consolidated for first time C. Asset Management and Private Banking Agefor SA Genève Alternative Gestion SA Genève Banque Pasche (Liechtenstein) AG Banque Pasche Monaco SAM Banque de Luxembourg CIC Private Banking - Banque Pasche Banque Transatlantique Banque Transatlantique Belgique Banque Transatlantique Jersey Banque Transatlantique Londres Banque Transatlantique Luxembourg BLC Gestion Calypso Management Company CIC Suisse CM Habitat Gestion CMO Gestion Dubly-Douilhet Elite Opportunities (Liechtenstein) AG Eurogérance Fédéral Finance Banque Fédéral Finance Gestion Financiere Malesherbes Consolidated for first time Consolidated for first time Created Consolidated for first time Deconsolidated Consolidated for first time ALT to UFG REM Merger with Nord Europe Participations et Investissements (NEPI) Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer 2008 Annual Report 113 Financial statements Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions Financière Nord Europe Franklin Gérance GPK Finance SA LRM Advisory SA Multi Financière de l'Anjou SA Nord Europe Gestion SA (NEGE) Pasche (International) Services Ltd Gibraltar Pasche Bank & Trust Ltd Nassau Pasche Finance SA Fribourg Pasche Fund Management Ltd Pasche International Holding Ltd Pasche SA Montevideo Serficom Family Office Inc Serficom Family Office Ltda Rio Serficom Family Office SA Serficom Investment Consulting (Shangaï) Ltd Serficom Maroc Sarl Synergie Finance Gestion Transatlantique Finance UFG Alteram UFG Courtage UFG REM (ex Immobilier) UFGIM (ex Multifonds) Valeroso Management Ltd 31.12.2008 % 31.12.2007 Method % Comments Method Control Interest + Control Interest + 100.00 100.00 87.83 70.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 51.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.99 45.00 100.00 100.00 85.48 68.13 100.00 100.00 97.33 97.33 97.33 97.33 97.33 97.33 49.64 97.33 97.33 97.33 100.00 97.32 100.00 100.00 100.00 99.99 60.34 FC FC FC FC FC FC NC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC EM 100.00 100.00 87.28 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 73.06 100.00 98.38 98.24 - 100.00 98.38 84.66 100.00 96.99 96.99 96.99 96.99 96.99 96.99 96.99 100.00 96.99 73.06 97.78 98.38 98.24 - FC FC FC NC FC NC FC FC FC FC FC NC NC NC FC NC FC FC FC FC FC FC FC NC 100.00 97.33 100.00 100.00 100.00 100.00 97.33 97.33 97.33 97.33 FC FC FC FC FC 100.00 96.37 100.00 100.00 100.00 100.00 97.00 97.00 97.00 97.00 FC FC FC FC FC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 30.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.47 99.45 100.00 99.45 99.73 100.00 97.33 100.00 29.84 100.00 100.00 100.00 100.00 100.00 100.00 99.45 99.45 99.45 99.45 99.47 FC FC FC FC FC FC FC FC EM FC FC FC FC FC FC FC NC FC FC FC FC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 30.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.41 99.38 100.00 99.38 99.70 100.00 97.00 100.00 29.82 100.00 100.00 100.00 100.00 100.00 100.00 99.38 99.45 99.38 99.38 99.38 99.41 FC FC FC FC FC FC FC FC EM FC FC FC FC FC FC FC FC FC FC FC FC Consolidated for first time Consolidated for first time Liquidated Consolidated for first time Consolidated for first time Consolidated for first time Consolidated for first time Consolidated for first time D. Multisector BFCM CIC IDF CIC Londres CIC New York CIC Singapour E. Insurance ACM IARD ACM Services ACM VIE SAM ACM VIE ACMN iard ACMN Vie Adepi Alverzele astrée Atlancourtage Anjou Atlancourtage Entreprise Atlancourtage Ouest Atlantique Courtage CMN Courtage Ocean CP-BK reinsurance (lux) EPS FONCIERE ACM GIE ACM GACM ICM LIFE ICM RE Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer 114 Crédit Mutuel Absorbed by GACM Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions IMMOBILIERE ACM Infolis La Pérénnité La Pérennité Entreprises Lebrun SIIC Foncière Massena MASSIMOB MTRL Nord Europe Assurances Nord Europe Life Luxembourg Nord Europe Retraite Novelia PARTNERS Pro Courtage Massena Property RMA Watanya SA SAINT GERMAIN SAS TOULON LIBERTE SCI ACTIFIMO SCI ADS SCI ATALANTE BEAULIEU SCI BLATIN SCI CARNOT LILLE SCI KLEBER SCI LA BOETIE SCI LE TRIANGLE SCI METROPOLIS SCI MIRABEAU SCI MONTBONNOT SCI OPERA ANTIN SCI RD1 SCI RD2 SCI RUE ROYALE SCI SOCAPIERRE SCI Suravenir SCI VITON SERENIS ASS SERENIS VIE SNC LINE Société de Réassurance Lavalloise Suravenir Suravenir Assurances Suravenir Assurances Holding Vie Services 31.12.2008 % 31.12.2007 Method % Comments Method Control Interest + Control Interest + 100.00 100.00 100.00 90.00 98.88 100.00 100.00 100.00 100.00 100.00 99.99 100.00 100.00 100.00 20.00 100.00 99.59 100.00 99.99 100.00 100.00 100.00 77.50 99.45 100.00 100.00 90.00 98.42 99.47 100.00 100.00 100.00 100.00 99.99 99.45 99.45 99.45 20.00 99.04 99.04 99.45 99.99 100.00 100.00 100.00 77.50 FC FC FC FC NC FC FC FC FC FC FC FC FC FC FC EM NC NC NC FC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC NC FC FC NC FC FC FC FC FC 100.00 100.00 100.00 90.00 100.00 98.86 100.00 100.00 100.00 100.00 100.00 99.99 100.00 100.00 100.00 20.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.29 100.00 100.00 99.99 100.00 100.00 100.00 77.50 99.38 100.00 100.00 90.00 100.00 98.30 99.41 100.00 100.00 100.00 100.00 99.99 99.38 99.38 99.38 20.00 99.38 100.00 100.00 98.68 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.38 100.00 100.00 98.68 99.38 100.00 99.99 100.00 99.79 100.00 77.50 FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC EM FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC 40.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 40.00 100.00 97.33 97.33 97.33 97.33 100.00 100.00 EM FC FC FC FC FC FC FC 40.00 100.00 100.00 100.00 100.00 100.00 - 40.00 100.00 97.00 96.99 96.99 97.00 - EM FC FC FC FC FC NC NC Deconsolidated Absorbed by GACM Not material Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Merger with Suravenir Immaterial Merger with Suravenir Absorbed by GACM Merger with Suravenir Merger with Suravenir Not material F. Other ACTA Voyages BKCP it CIC migrations CIC participations Cicor Cicoval Citicorp Akademie GmbH Citicorp Deutschland GmbH Acquired Acquired Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer 2008 Annual Report 115 Financial statements Consolidated entities are presented according to the sectors used for preparing segment information under IAS 14. Accordingly, for example, entities included under Retail Banking do not necessarily have the legal status of credit institutions 31.12.2008 % 31.12.2007 Method % Comments Method Control Interest + Control Interest + Citicorp Management AG Citigroup IT Consulting GmbH Citigroup Reality Services GmbH CM Akquisition CMCIC Services CMCP CMN Tel CMNE Belgium CNCP - NKBK Pool sa EFSA EI Developpements EIP (ex GTOCM) Euro Information GEIE CMNE Assets Management Gestunion 2 Gestunion 3 Gestunion 4 GIE BCMNE Gestion GIE CMN Gestion GIE CMN Prestations GIE UFG Trésorerie Groupe UFG (ex NEAM) Immo W16 Impex Finance Marsovalor Nord Europe Participations et Investissements (NEPI) NRJ Mobile 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 90.00 100.00 100.00 100.00 100.00 100.00 99.98 100.00 100.00 100.00 97.33 99.65 100.00 99.65 97.33 97.33 97.33 100.00 100.00 100.00 100.00 100.00 100.00 97.33 97.33 100.00 89.69 FC FC FC FC FC FC FC FC FC FC FC FC FC NC FC FC FC FC FC FC FC FC FC FC FC FC FC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 50.00 99.98 100.00 100.00 100.00 97.00 99.61 100.00 99.61 100.00 97.00 97.00 97.00 100.00 100.00 100.00 100.00 100.00 100.00 97.00 97.00 100.00 49.81 NC NC NC NC NC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC EM Pargestion 2 Pargestion 3 Pargestion 4 Pargestion 5 Placinvest Poujoulat Belgique Services et Crédits aux Professions Independantes et PME Sicorfe Maintenance SNP Sicorfe Société de Développement et Participations (CLS) 100.00 100.00 100.00 100.00 99.96 34.53 56.22 90.00 92.29 - 97.33 97.33 97.33 97.33 97.26 34.53 55.30 87.19 92.29 - FC FC FC FC FC EM FC FC FC NC 100.00 100.00 100.00 100.00 99.96 34.53 56.22 90.00 92.29 100.00 97.00 97.00 97.00 97.00 96.93 34.53 50.68 87.16 92.29 81.21 FC FC FC FC FC EM FC FC FC FC Sodelem Services Sofiholding 2 Sofiholding 3 Sofiholding 4 Sofinaction UFG Hotel UFG Services Ufigestion 2 Ufigestion 3 Ugépar Service Valimar 2 Valimar 4 Ventadour investissement VTP1 VTP5 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.97 100.00 100.00 97.33 97.33 97.33 97.33 100.00 97.33 97.33 97.33 97.33 97.33 100.00 97.29 97.33 FC FC FC FC FC NC FC FC FC FC FC FC FC FC FC 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.97 100.00 100.00 97.00 97.00 97.00 96.99 98.38 100.00 97.00 97.00 97.00 97.00 97.00 100.00 96.96 97.00 FC FC FC FC FC FC FC FC FC FC FC FC FC FC FC Acquired Acquired Acquired Acquired Consolidated for first time Immaterial Change of method from EM to FC ALT to UFG Management Immaterial Method: FC = Full Consolidation, PM = Proportional Method, EM = Equity Method, NC = Not Consolidated, ALT = Asset Liability Transfer Note that a number of economic interest groupings (Groupement d'interêt économique – GIE), support subsidiaries shared by several Groups, are not consolidated because they are immaterial. 116 Crédit Mutuel I Note 2: Consolidation methods and principles 2.1 Consolidation methods The following consolidation methods have been used: • Full consolidation This method consists of substituting the various assets and liabilities of the subsidiary concerned for the value of the securities held and of recognising the share of minority interests in shareholders’ equity and net profit. It is applied to all exclusively-controlled entities, including those with a different accounts structure, regardless of whether the activity concerned forms part of the consolidating entity’s activities. 2.4 Translation of accounts denominated in a foreign currency Concerning foreign entities whose accounts are denominated in a foreign currency, the balance sheet is translated using the official exchange rate on the closing date. The translation difference arising on the capital, reserves and retained earnings is recognised in shareholders’ equity, under “Translation reserves”. The profit and loss account is translated using the average exchange rate for the year. The resulting translation differences are recognised directly in the translation reserve. Such differences are transferred to the profit and loss account in the event of the disposal or liquidation of all or part of the holding in the foreign entity. 2.5 Goodwill on acquisition • Valuation differences • Proportional consolidation This method consists of including in the accounts of the consolidating entity the proportion of the subsidiary’s assets and liabilities represented by the interest held in the consolidated entity, as restated where required; minority interests are therefore not recognised. It is applied to all jointly-controlled entities, including those with a different accounts structure, regardless of whether the activity concerned forms part of the consolidating entity’s activities. • Equity method of consolidation The equity method of consolidation consists of substituting the Group’s share of the shareholders’ equity and net profit of the equity affiliate for the value of the securities held. It is applied to all entities over which significant influence is exercised. 2.2 Closing date All the companies included in the Group consolidation scope close their accounts on 31 December of each year. 2.3 Elimination of intra-group transactions Intra-group accounts and any profits resulting from intra-group transfers that would have a material impact in terms of the consolidated financial statements are eliminated. Intra-group receivables, liabilities, reciprocal commitments, charges and income are eliminated for entities consolidated using the full or proportional methods. On the date control of a new entity is acquired, the assets, liabilities and contingent operating liabilities are measured at their fair value. Differences between the carrying amount and the fair value are recognised under 'valuation differences'. • Goodwill on acquisition In compliance with IFRS 3, on the date control of a new entity is acquired, the assets, liabilities and contingent liabilities are measured at their fair value. The difference between the price paid for the securities and the total valuation of the assets, liabilities and contingent liabilities constitutes the goodwill. If goodwill is positive, it is recorded as an asset, and if it is negative, it is recognised immediately in profit or loss, under “Changes in goodwill”. If the Group’s percentage holding in a controlled entity is increased, the difference between the acquisition cost of the securities and the incremental share of consolidated shareholders’ equity represented by such securities on the acquisition date is recognised in shareholders’ equity. The Group regularly (at least once each year) tests goodwill for impairment. These tests are intended to ensure that such goodwill has not experienced any permanent impairment. If the recoverable value of the cash-generating unit (CGU) to which the goodwill is allocated is less than its carrying amount, the difference is recognised as an impairment. This impairment, recognised in profit and loss, is irreversible. In practice, the Group’s CGUs are its various business lines. 2008 Annual Report 117 Financial statements I Note 3: Accounting principles and methods International Financial Reporting Standards (IFRS) offer a choice of accounting methods in certain areas. The main options adopted by the Group concern: • use of fair value or re-measurement as the presumed cost of non-current assets at the time of transition: this option may be applied to any tangible or intangible non-current asset that satisfies the re-measurement criteria, or to any investment property stated on a cost basis. The Group chose not to adopt this option; • immediate recognition in shareholders’ equity of actuarial differences linked to employee benefits has not been applied by the Group; • the Group has opted to zero out translation reserves in the opening balance sheet on 1 January 2005, as permitted by IFRS 1. • mark to market of certain liabilities issued by the enterprise that are not included in a trading portfolio. In June 2005, the IASB published an amendment to IAS 39 "Financial Instruments: Recognition and Measurement", setting out the conditions for use of the “fair value through profit or loss” option for financial assets and liabilities, which was adopted by the European Union on 15 November 2005. The Group adopted this option with effect from 1 January 2005; • the eligibility for fair-value hedging relationships of macro-hedging transactions entered into in the context of the asset-liability management of fixed-rate positions (notably including customer demand deposits) authorised by EU Regulation 2086/2004 has been applied by the Group. • the Group availed itself of the amendments to IAS 39 issued in October 2008 permitting the reclassification of some financial instruments from the fair-value-through-profit-or-loss category to loans and receivables or assets held to maturity (see Note 3.4). 3.1 Loans and receivables Loans and receivables are fixed or determinable-income financial assets not listed on an active market, which are not intended for sale when acquired or granted. They include loans granted directly or the bank’s share of syndicated loans, loans acquired and unlisted debt securities. When first recorded on the balance sheet, they are recognised at their fair value, which is generally the net amount disbursed. The rates applied are presumed to be market rates in that the rate scales are constantly adjusted as a function, in particular, of the rates applied by the large majority of competitor institutions. At subsequent period ends, they are measured at their amortised cost using the effective interest rate method (other than those recognised using the fair value by option method). All commissions received or paid relating directly to the setting in place of the loan and resembling interest are spread over the life of 118 Crédit Mutuel the loan in accordance with the effective interest rate method and are recorded in the profit and loss account as an interest item. The fair value of loans and advances is disclosed in the notes to the financial statements on each closing date: it comprises the present value of projected future cash flows discounted using a zero-coupon interest rate curve, which includes the signature cost inherent to the debtor. 3.2 Provisions for impairment of loans and receivables, loan commitments and guarantees • Individual provision for impairment of loans and receivables Impairment is recognised once there is objective evidence of the existence of an event or events occurring subsequent to the granting of the loan – or group of loans – likely to generate a loss. An analysis is performed on a contract-by-contract basis at each period end. The amount of impairment is equal to the difference between the carrying amount and the present value of the projected future cash flows discounted at the original effective interest rate on the loan, taking into account any guarantees. For variable rate loans, the last known contractual rate is used. The existence of unpaid past due amounts for more than 3 months (or 6 months for mortgages and local governments, or for current accounts that have been irregular for more than 3 months) represents objective evidence of a loss event. Similarly, an objective indication of loss is identified when it is probable that the debtor will not be able to repay all the amounts due or when a default event has taken place or in the event of a court-ordered liquidation. Impairment is recognised in the form of a provision, and all corresponding charges and recoveries are reflected in the cost of risk, with the exception of the portion relating to the impact of the passage of time associated with the discounting mechanism, which is recognised as interest income. The provision is deducted from the asset for the impairment of loans and is recognised as a liability under provisions for risks on loan commitments and guarantee obligations. Irrecoverable receivables are written off and the corresponding provisions are written back. • General provisions for loans and receivables All loans to customers not written down for impairment on an individual basis are subject to an impairment provision by homogeneous portfolios of loans in the event of an observed erosion of internal or external ratings, based on the actual loss rate and the probability of default to maturity observed internally and externally applied to the loan outstandings. This provision is recognised as a deduction from the corresponding assets in the balance sheet and changes during the period are recognised in cost of risk in the profit and loss account. 3.3 Leases A lease is an agreement under which the lessor grants to the lessee, for a predetermined period, the right to use an asset in exchange for a payment or series of payments. A finance lease is a lease under which virtually all of the risks and benefits inherent in ownership of an asset are transferred to the lessee. Ownership of the asset may or may not eventually be transferred. An operating lease is any lease that is not a finance lease. On initial recognition of a financial instrument, fair value is generally the transaction price. When measured subsequently, fair value must be determined. The measurement method applied varies depending on whether the financial instrument is traded in a market considered as active or not. • Financial instruments traded in an active market When financial instruments are traded in an active market, fair value is determined by reference to their quoted price as this is considered to represent the best estimate of fair value. A financial instrument is regarded as quoted in an active market if quoted prices are readily and regularly available from an exchange, dealer, broker or pricing service, and those prices represent actual and regularly occurring market transactions on an arm’s length basis. • Finance leases – lessor • Financial instruments not traded in an active market In accordance with IAS 17, finance lease transactions with non-Group companies are reported on the consolidated balance sheet at their financial accounting amount. Analysis of the economic substance of transactions results, in the accounts of the lessor, in: • recognition of a financial receivable due from the customer, amortised by the lease payments received; • breakdown of the lease payments between interest and the amortisation of the principal, known as financial amortisation; • recognition of a net unrealised reserve, equal to the difference between: • the net financial outstanding: the amount due by the lessee, comprising the remaining capital due and accrued interest at the closing date; - the net carrying amount of the leased non-current assets; - the deferred tax provision. • Finance leases - lessee In accordance with IAS 17, the non-current assets concerned are recorded on the balance sheet as assets and the borrowing from credit institutions is recorded as a liability. Lease payments are broken down between interest expense and repayment of principal. 3.4 Securities When the market is illiquid, market prices may be used as an element in determining fair value, but cannot be the overriding element. When there is no observable data or when adjustments to market prices require reliance to be placed on non-observable data, the entity may use internal assumptions regarding future cash flows and discount rates, integrating adjustments for market risks in the same way as the market would (i.e. credit risk and liquidity risk). Observable market data is used when this data reflects the reality of a transaction in an arm’s length exchange motivated by normal business considerations and do not require material adjustments to the valuation obtained in this way. Otherwise, the Group uses non-observable data, applying a markto-model approach. In all instances, the adjustments made by the Group are reasonable and appropriate, with reliance placed on judgement. • Classification of securities Securities may be classified in one of the following categories: - financial assets at fair value through profit or loss; - available-for-sale financial assets; - held-to-maturity financial assets; or - loans and receivables. Classification in one or other of these categories reflects the Group’s management intention and determines how a particular financial asset is recognised and measured in the financial statements • Determination of fair value Fair value is the amount for which an asset could be exchanged, or a liability settled, between knowledgeable, willing parties in an arm's length transaction. 2008 Annual Report 119 Financial statements • Financial assets and financial liabilities at fair value through profit or loss Classification criteria and transfer rules Securities are classified in this category when acquired for the purpose of selling them in the near term or because, upon initial recognition, they were designated as at fair value through profit or loss. a) Instruments held for trading Securities are classified as held for trading if they were acquired principally for the purpose of selling them in the near term or if they are part of a portfolio for which there is evidence of a recent actual pattern of short-term profit-taking. Market conditions may prompt the Group to review the investment strategy and management intention for these securities. When it would be untimely to sell securities purchased initially for the purpose of selling them in the near term, these securities may be reclassified in accordance with the provisions of the amendments to IAS 39 issued in October 2008. Transfers to financial assets held for trading or to financial assets held to maturity are permitted in limited circumstances. Transfers to loans and receivables are permitted when the Group has the positive intention and ability to hold these securities over the foreseeable future or until their maturity. These portfolio transfers are intended to better reflect the current management intention for these instruments and to reflect more fairly their impact on the Group’s results. b) Instruments designated at fair value through profit on loss Financial instruments may be designated as at fair value through profit or loss upon initial recognition. Once designated as such, financial instruments cannot be reclassified. This classification is permitted in the following circumstances: - financial instruments consisting of one or several separable embedded derivatives; - instruments for which the accounting treatment would be inconsistent with that applied to another related instrument; - instruments belonging to a pool of financial assets measured and accounted for at fair value. The Group has used this option in particular for unit-linked insurance policies, for consistency with the treatment applied to liabilities, and for private equity securities and certain liabilities issued that contain embedded derivatives. Basis for the measurement and recognition of income and charges 120 Crédit Mutuel Securities classified as assets and liabilities at fair value through profit or loss are recognised on the balance sheet at fair value when they are first recorded and at all subsequent balance sheet dates until such time as they are disposed of. Changes in fair value and revenues received or accrued on fixed-income securities classified in this category are recorded in the profit and loss account under “Net gains (losses) on financial instruments at fair value through profit or loss”. Purchases and sales of securities measured at fair value through profit or loss are recognised on the settlement date. Changes in fair value between the transaction and settlement dates are recognised in profit or loss. If there is a transfer to one of the three other categories, the asset’s fair value on the transfer date is treated subsequently as representing cost or amortised cost. No gain or loss recognised prior to transfer may be reversed. • Financial assets and financial liabilities available for sale Classification criteria and transfer rules Available-for-sale financial assets comprise financial assets not classified as loans and receivables, as held-to-maturity financial assets, or as at fair value through profit or loss. Fixed income securities may be reclassified as: - held-to-maturity financial assets if there is a change in management intention, provide these assets meet the classification criteria for this category; - loans and receivables if there is a change in management intention and a positive intention and ability to hold these securities over the foreseeable future or until their maturity, provide these assets meet the classification criteria for this category. Basis for measurement and recognition of income and charges These assets are recognised on the balance sheet at fair market value when they are acquired and at subsequent balance sheet dates until such time as they are disposed of. Changes in fair value are recorded in shareholders’ equity under a specific heading entitled “Unrealised or deferred gains or losses”, excluding accrued income. Unrealised gains or losses recognised in shareholders’ equity are recognised in the profit and loss account only when the assets are disposed of or when evidence of permanent impairment is observed. On disposal, the unrealised gains or losses previously recognised in shareholders’ equity are transferred to the profit and loss account under “Net gains (losses) on available-for-sale financial assets”, together with the gain or loss on disposal. Purchases and sales of securities are recognised on the settlement date. If securities with a fixed maturity are transferred out to held-tomaturity financial assets or to loans and receivables, unrealised gains or losses previously recognised directly to equity are reversed over the residual life of the asset. If securities with no fixed maturity are transferred out to loans and receivables, unrealised gains or losses previously recognised directly to equity are maintained in equity until the sale of the securities. Impairment losses may be reversed. Any subsequent appreciation resulting from an event occurring since the recognition of the impairment is also recognised to profit or loss under “Cost of risk” when there has been an improvement in the borrower’s credit situation. Income accrued or received on fixed-income securities is recognised in profit or loss under “Interest and similar income”. Dividends received on variable-yield securities are recorded in profit or loss under “Net gains (losses) on available-for-sale financial assets”. Classification criteria and transfer rules Impairment and credit risk a) Lasting diminution in the value of shares and other equity instruments Impairment losses are recognised in respect of variable income financial assets classified as available for sale in the event of a prolonged and material decline in fair value relative to cost. In the case of variable income securities, Crédit Mutuel considers that, in the absence of exceptional market volatility, a loss in the value of an instrument relative to its acquisition cost of 20% or more over a period of six months is sufficient to trigger impairment testing. Impairment testing is carried out on a line by line basis. If this analysis indicates a probable loss, this loss is recognised in profit and loss under "Net gains (losses) on available-for-sale financial assets". Any subsequent impairment is also recognised in profit and loss. Losses for permanent impairment of equities and other equity instruments recorded in profit and loss may not be reversed as long as the instrument is carried on the balance sheet. Any subsequent appreciation is recognised to equity under “Unrealised or deferred gains and losses”. b) Impairment losses in respect of credit risk Impairment losses relating to fixed-income securities available for sale (mainly bonds) are recognised under “Cost of risk”. The existence of a credit risk alone justifies recognising impairment losses against fixed income securities, whereas a decline in value due simply to an increase in interest rates does not. In the event an impairment loss is recognised, all accumulated unrealized losses taken to equity must be reversed to profit or loss. • Held-to-maturity financial assets Held-to-maturity financial assets are securities with fixed or determinable payments and a fixed maturity, and which the Group has the positive intention and ability to hold to maturity. Transactions to hedge the interest rate risk in respect of this category of securities are not eligible for hedge accounting under IAS 39. Possibilities for selling or transferring held-to-maturity securities are extremely restricted under IAS 39, which depending on the circumstance may require the entire portfolio to be reclassified at the level of the Group and prohibit the use of this category for two years. Basis for measurement and recognition of income and charges Held-to-maturity securities are recognised at fair value when acquired. Subsequently they are measured at amortised cost using the effective interest rate method, which factors in the amortisation of any premium, discount and acquisition costs if material. Purchases and sales of securities are recognised on the date of settlement. Income received from these securities is recorded under “Interest and similar income” in the profit and loss account. Credit risk An impairment loss is recognised when there is objective evidence that the asset is impaired as a result of one or more events having occurred after initial recognition of the asset and when this could generate a loss (proven credit risk). Impairment testing is carried out at each balance sheet date for each security in turn. The amount of the loss is measured as the difference between the asset's carrying amount and the present value of estimated cash flows discounted at the asset's original effective interest rate, taking into account any guarantees. The impairment loss is recognised to profit or loss under “Cost of risk”. Any subsequent appreciation resulting from an event having occurred since the recognition of the impairment loss is also recognised to profit or loss under “Cost of risk”. 2008 Annual Report 121 Financial statements • Loan and receivables • Classification of derivatives and hedge accounting Classification criteria and transfer rules • Derivatives classified as financial assets or financial liabilities at fair value through profit or loss IAS 39 authorises certain securities to be classified as loans and receivables when they have fixed or determinable payments and they are not quoted in an active market. Classification as loans and receivables may take place upon initial recognition of the securities or upon their transfer from financial assets at fair value through profit or loss or from available-for-sale securities pursuant to the amendments to IAS 39. Basis for measurement and recognition of income and charges Loans and receivables are recognised initially at fair value. Subsequently they are accounted for and measured in accordance with the rules applied to loans and receivables described in Note 3.1 dealing with loans and receivables. Credit risk An impairment loss is recognised when there is objective evidence that the asset is impaired as a result of one or more events having occurred after initial recognition of the asset and when this could generate a loss (proven credit risk). The amount of the loss is measured as the difference between the asset's carrying amount and the present value of estimated cash flows discounted at the asset's original effective interest rate, taking into account any guarantees. The impairment loss is recognised to profit or loss under “Cost of risk”. Any subsequent appreciation resulting from an event having occurred since the recognition of the impairment loss is also recognised to profit or loss under “Cost of risk”. As a rule, all derivatives not designated as hedging instruments under International Financial Reporting Standards are classified as financial assets or financial liabilities at fair value through profit or loss, even when for financial purposes they were entered into to hedge one or more risks. Embedded derivatives An embedded derivative is a component of a hybrid instrument that, when separated from its host contract, meets the definition criteria for a derivative. It has the effect, notably, of changing certain cash flows in a manner analogous to a separate derivative. The derivative is detached from the host contract and recognised separately as a derivative instrument at fair value through profit or loss only if all of the following three conditions are satisfied: - the hybrid instrument hosting the embedded derivative is not measured at fair value through profit or loss’ - the economic characteristics of the derivative and the associated risks are not considered as being closely related to those of the host contract; and - separate measurement of the embedded derivative is sufficiently reliable to provide relevant information. Accounting Realised and unrealised gains and losses are recognised to profit or loss under “Gains and losses on financial instruments at fair value through profit or loss”. 3.5 Derivatives and hedge accounting • Hedge accounting • Determination of fair value of derivatives The majority of over-the-counter derivatives, swaps, future rate agreements, caps, floors and simple options are valued using standard, generally accepted models (present value of future cash flows, Black and Scholes model, interpolation techniques), based on observable market data such as the yield curve for instance. The valuations given by these models are adjusted to take into account the liquidity risk and the credit risk. Derivatives are recognised as financial assets when their market value is positive and as financial liabilities when their market value is negative. 122 Crédit Mutuel IAS 39 provides for three types of hedging relationship. The choice of the hedging relationship is made according to the nature of the risk being hedged. A fair value hedge is a hedge of the exposure to changes in the fair value of financial assets or financial liabilities. A cash flow hedge is a hedge of the exposure to the variability in cash flows of financial assets or financial liabilities, firm commitments and forward transactions. Hedges of net investments in foreign operations, which are accounted for in the same way as cash flow hedges, are not used by the group. Hedging derivatives must meet the criteria required by IAS 39 to be designated as hedging instruments for accounting purposes. The hedging instrument and the hedged item must both qualify for hedge accounting. The relationship between the instrument covered and the hedging instrument is documented formally immediately upon inception of the hedging relationship. This documentation includes the management objectives of the hedging relationship, the nature of the risk hedged, the underlying strategy, the identification of the hedging instrument and of the item hedged, and the methods used to measure the effectiveness of the hedge. Hedge effectiveness is assessed immediately upon inception of the hedging relationship and subsequently throughout its life, at the very least at each balance sheet date. Changes in the fair value or cash flows of the hedging instrument must approximately offset changes in the fair value or cash flows of the hedged item. Actual results must be within a range of 80% to 125%. If this is not the case, hedge accounting is discontinued prospectively. The group has availed itself of the possibilities offered by the European Commission for managing macro-hedging transactions. The European Union's so-called carve out amendment to IAS 39 enables customer demand deposits to be included in hedged fixed-rate liability portfolios with no effectiveness measurement if under hedged. The maturities of the deposits are established as a function of the run-off rules defined for asset-liability management purposes. For each portfolio of assets or liabilities, the maturity schedule of the hedging derivatives is reconciled with that of the hedged items to ensure that there is no over-hedging. The accounting method for fair value macro-hedging derivatives is the same as for fair value hedges. Changes in the fair value of the hedged portfolios are recorded in a specific line of the balance sheet, “Revaluation difference on portfolios hedged for interest rate risk”, the other side of the entry being to the profit and loss account. Cash flow hedges Fair value hedge of identified assets and liabilities In the case of a fair value hedge, derivatives are measured at their fair value as an offset to the profit and loss account in “Net gains (losses) on financial instruments at fair value through profit or loss” symmetrically to the revaluation of the hedged items. This rule is also applied if the hedged item is recognised at its amortised cost or in the case of a financial asset classified as available for sale. The change in the fair value or cash flow hedge must approximately offset the change in the value of the item whose fair value or cash flows are hedged; only the ineffective portion of the hedge is recognised in profit or loss. The portion corresponding to the rediscounting of the derivative financial instrument is recognised in the profit and loss account in “Interest income and charges” symmetrically to the interest income or charges for the hedged item. If the hedging relationship is interrupted or the effectiveness criteria are not met, hedge accounting is discontinued on a prospective basis. Hedging derivatives are transferred to financial assets or financial liabilities at fair value through profit or loss and are accounted for in accordance with the principles applicable to this category. The carrying amount of the hedged item is subsequently no longer adjusted to reflect changes in fair value. In the case of identified interest rate instruments, valuation adjustments are amortised over their remaining life. If the hedged has been derecognised, due notably to early repayments, the cumulative adjustments are recognised immediately in the profit and loss account. In the case of cash flow hedging relationships, the derivatives are recognised in shareholders’ equity on the balance sheet at their fair value for the portion considered effective while the portion considered as ineffective is recorded in the profit and loss account in “Net gains (losses) on financial instruments at fair value through profit or loss”. Amounts recorded in shareholders’ equity are reversed through profit or loss under “Interest income and charges” symmetrically to the flows of the hedged item affecting the profit and loss account. The hedged items continue to be recognised in accordance with the rules specific to their accounting category. If the hedging relationship is interrupted or the effectiveness criteria are not met, hedge accounting ceases to be applied. The cumulative amounts recorded in shareholders’ equity for the re-measurement of the hedging derivative are maintained in shareholders’ equity until such time as the hedged transaction itself affects the profit and loss account or when it is determined that the transaction will not take place. These amounts are then transferred to profit or loss. If the hedged item has been derecognised, the cumulative amounts recorded in shareholders' equity are immediately transferred to profit or loss. 3.6 Debt securities Debt securities (interest-bearing notes, interbank market securities, bond loans etc.) that are not classified at fair value through profit or loss by option are recognised at their issue amount, generally reduced by the transaction costs. These securities are subsequently measured at amortised cost using the effective interest rate method. 2008 Annual Report 123 Financial statements 3.7 Subordinated debt Both dated and undated subordinated debt is separated from other debt securities, as in the event of the issuer’s liquidation it is repaid only after claims by other creditors have been extinguished. Subordinated debt is measured at amortised cost. 3.8 Distinction between liabilities and shareholders’ equity In accordance with IFRIC 2, the interests of members are classified as shareholders’ equity if the entity has the unconditional right to refuse to redeem such interests, or if there are legal or statutory provisions that prohibit or strictly limit such redemption. Under existing statutory and legal provisions, shares issued by the structures comprising the consolidating entity of the Crédit Mutuel group are recognised under shareholders’ equity. The other financial instruments issued by the Group qualify for accounting purposes as debt instruments if the Group has a contractual obligation to deliver cash to the holders of such instruments. This is the case, in particular, for all the subordinated securities issued by the Group. • Regulated savings contracts Home savings accounts (comptes épargne logement - CEL) and home savings schemes (plans épargne logement - PEL) are French regulated products available to individual customers. These products provide retail investors with interest-bearing savings vehicles during a first phase, and grant them access to a mortgage during a second phase. They generate two kinds of commitments for the establishments that distribute them: • a commitment to pay a fixed rate of interest in the future on the savings (solely for home savings schemes, as the interest rate on home savings accounts is comparable to a variable rate and is periodically revised in accordance with an indexation formula); • a commitment to extend a loan based on predetermined conditions to customers who request one (both products). These commitments are estimated on the basis of customer behavioural statistics and market data. A provision is set aside on the liability side of the balance sheet to cover future charges related to the potentially disadvantageous conditions of these products in comparison with the interest rates offered to individual customers for products that are similar but whose remuneration is not regulated. This approach is carried out by homogeneous generation in terms of the regulated conditions for both products. The impact on the profit and loss account is recorded as interest paid to customers. 3.9 Provisions for risks and charges 3.11 Cash and cash equivalents Provisions and reversals of provisions for risks are classified by type under the corresponding item of income or expenditure. A provision is set aside whenever it is probable that an outflow of resources representing economic benefits will be necessary to extinguish an obligation arising from a past event and when the amount of the obligation can be estimated accurately. Where applicable, the net present value of this obligation is calculated to determine the amount of the provision to be set aside. The provisions constituted by the Group cover, in particular: – operating risks; – employee commitments (see Note 3.12); – execution risks on signature commitments; – legal disputes and liability guarantees; – tax risks; – risks related to home savings (see Note 3.10). 3.10 Amounts due to customers and credit institutions These are fixed- or determinable-rate financial liabilities. They are initially recognised at fair value and measured at subsequent balance sheet dates at amortised cost using the effective interest rate method, except in the case of those recognised at fair value by option. 124 Crédit Mutuel Cash and cash equivalents comprise cash in hand, deposits and demand loans and borrowings with central banks and credit institutions. For cash flow statement purposes, UCITS are classified as an “operating” activity and are not therefore reclassified as cash. 3.12 Employee benefits Employee benefits are recognised in accordance with IAS 19. Where applicable, employee obligations are recognised under “Provisions for risks and charges”. Changes in such provisions are recognised in the profit and loss account under “Staff costs”. • Post-employment defined benefit plans These comprise retirement, early retirement and supplementary retirement plans under which the Group has a formal or implicit obligation to provide employees with pre-defined benefits. These obligations are calculated using the projected unit credit method, which involves allocating entitlement to benefits to periods of service by applying the contractual formula for calculating plan benefits. Such entitlements are then discounted using demographic and financial assumptions such as: - a discount rate, determined by reference to the rate on long-term private-sector bonds as a function of the term of the commitments; - the rate of salary increases, assessed as a function of age brackets, manager/non-manager classification and regional characteristics; - inflation rates, estimated by comparing treasury bond rates and inflation-linked treasury bond rates at different maturities; - staff turnover rates, determined by age bracket, using the threeyear average for the ratio of resignations and dismissals relative to the year-end number of employees with permanent contracts; - retirement ages: estimated on a case-by-case basis using the actual or estimated date of commencement of full-time employment and the assumptions set out in the so-called Fillon law, with a ceiling set at 65 years of age; and - life expectancy rates set out in INSEE table TH/TF 00-02. Differences arising from changes in these assumptions and from differences between previous assumptions and actual experience constitute actuarial differences. When the plan is funded by assets, these are measured at fair value and recognised in the profit and loss account for their expected yield. Differences between actual and expected yields also constitute actuarial differences. The Group has opted to recognise immediately to profit or loss any actuarial differences exceeding the corridor (i.e. more than 10% of the greater of the present value of the gross defined benefit obligation at the balance sheet date and the fair value of plan assets), rather than to spread it over the residual active life of employees. Any plan curtailments or terminations generate a change in the obligation, which is recognised immediately to the profit and loss account. • Post-employment defined contribution plans Group entities contribute to various retirement plans managed by independent organisations, to which they have no formal or implicit obligation to make supplementary payments in the event, notably, that the fund’s assets are insufficient to meet its commitments. end of the financial year in which staff rendered the corresponding service. They include, for example, long-service awards and time savings accounts. The Group’s commitment in respect of other long-term benefits is measured using the projected unit credit method. Actuarial differences are recognised immediately through profit or loss as the corridor method cannot be used. Certain commitments in respect of long-service awards are covered by insurance policies. Only the portion not covered is provisioned. • End-of-contract indemnities These indemnities consist of benefits granted by the Group when an employment contract is terminated before the usual retirement age or following the employee’s decision to leave the Group voluntarily in exchange for an indemnity. End-of-contract indemnity provisions are discounted if payment is expected to be made more than 12 months after the balance sheet date. • Short-term benefits These are benefits, other than end-of-contract indemnities, payable within the 12 months following the closing date and include salaries, social security contributions and certain bonuses. A charge is recognised in respect of short-term benefits in the period in which the services giving rise to entitlement to the benefit are provided to the entity. 3.13 Insurance activities The accounting principles and measurement rules relating to assets and liabilities arising from the writing of insurance policies, including inwards and outwards reinsurance, and financial contracts that include a discretionary profit-sharing clause (which entitles subscribers to receive a share of the entity’s financial results in addition to any guaranteed remuneration) are in accordance with IFRS 4. • Other long-term benefits Other assets held and liabilities issued by fully-consolidated insurance companies are recognised in accordance with the rules common to all assets and liabilities of the Group. Financial assets representing technical provisions relating to contracts denominated in units of account are therefore presented under “Financial assets at fair value through profit or loss” and the asset and corresponding liability are measured on the closing date at the realisable value of the investment instruments concerned. These represent benefits other than post-employment benefits and end-of-service indemnities payable more than 12 months after the Moreover, contracts governed by IFRS 4 continue to be recognised and consolidated in accordance with French accounting standards As such plans do not represent a commitment for the Group, they are not subject to a provision. The charges are recognised in the period in which the contribution is due. 2008 Annual Report 125 Financial statements and are measured and recognised in accordance with the same rules, other than for certain limited restatements. These are, notably, restatements linked to the elimination of regulatory equalisation reserves and the recognition of deferred interests in accordance with the French regulations applied to valuation differences. They relate mainly to provisions for the deferred sharing of income relating to unrealised gains and losses recognised on assets in accordance with IAS 39 (which, according to IFRS 4, corresponds to the application of mirror accounting: to reflect the share of such unrealised gains and losses, the “discretionary income sharing component” being recognised entirely in provisions and not in shareholders’ equity). These provisions for the deferred sharing of income are shown under assets or liabilities by each legal entity and are not netted off between entities in the consolidation scope. Apart from the various provisions recognised and reversed on the liability side of the balance sheet, the other transactions generated by these contracts are measured and recognised in accordance with the same rules. These relate notably to contract acquisition costs, receivables and liabilities arising on contracts, advances on policies and recourse and subrogation features resulting from insurance and reinsurance contracts. At the balance sheet date, a test is performed to determine if the liabilities recognised in connection with the contracts (net of other related assets and liabilities such as deferred acquisition costs and portfolio securities acquired) are adequate to cover estimated future cash flows at that date. Any shortfall in technical provisions is recognised in the profit and loss account for the period, and may subsequently be reversed if appropriate. The capitalisation reserve constituted free of tax in the accounts of French companies as a result of the sale of redeemable transferable securities, for the purpose of deferring a part of the net gains realised in order to maintain the actuarial return on the portfolio in line with the contractual commitments, is cancelled on consolidation. Movements in the reserve during the period are recognised in the profit and loss account of the companies concerned but are reversed in the consolidated profit and loss account. As required by IAS 12, a deferred tax liability has been recognised in relation to the effective reclassification in shareholders’ equity of the capitalisation reserve. In contrast, if there is a strong probability that profits will be shared with policyholders, notably to reflect their entitlements in respect of certain insurance portfolios of Group entities, a deferred profit share is recognised following restatement of the capitalisation reserve. 126 Crédit Mutuel 3.14 Non-current assets Non-current assets reported on the balance sheet include tangible and intangible assets used in operations as well as investment properties. Operating non-current assets are used for the production of services or for administrative purposes. Investment properties are property assets held to generate rental income and/or gains on the invested capital. The historical cost method is used to recognise both operating and investment properties. Non-current assets are initially recognised at acquisition cost plus any directly attributable costs required to bring them into working order with a view to their use. Finance charges incurred during the construction or transformation of property assets are not capitalised. Non-current assets are subsequently measured at amortised historical cost, i.e. their cost less accumulated depreciation and amortisation and any impairment. When a non-current asset comprises several components likely to be replaced at regular intervals, with different uses or providing economic benefits over differing lengths of time, each component is recognised separately from the outset and is depreciated or amortised in accordance with its own depreciation schedule. The component approach is applied to both operating and investment properties. The depreciable or amortisable value of a non-current asset is determined after deducting its residual value net of disposal costs. As the useful life of non-current assets is generally equal to their expected economic life, residual values are not recognised. Non-current assets are depreciated or amortised over their estimated useful lives at rates reflecting the holding entity’s estimated consumption of the assets’ economic benefits. Intangible assets with an indefinite useful life are not amortised. Depreciation and amortisation charges on operating non-current assets are recognised under “Provisions, amortisation and depreciation for operating non-current assets” in the profit and loss account. Depreciation charges on investment properties are recognised under “Expenses on other activities” in the profit and loss account. The following depreciation and amortisation periods are used: Property, plant and equipment: - Land improvements: - Buildings – shell: 15-30 years 20-80 years (depending on the type of building) - Buildings – equipment: 10-40 years - Fixtures and fittings: 5-15 years - Office furniture and equipment: 5-10 years - Safety equipment: 3-10 years - Vehicles and moveable equipment: 3-5 years - IT hardware: 3-5 years Intangible assets: - Software purchased or developed internally: 1-10 years - Business goodwill acquired 9-10 years (if customer contract portfolios acquired) The fair value of investment property is disclosed in the notes to the financial statements at the end of each financial year end based on an appraisal carried out by independent valuers. 3.15 Fees and commissions Fees and commissions in respect of services are recorded as income and charges according to the nature of the services involved. Fees and commissions linked directly to the grant of a loan are amortised (see Note 3.1). Fees and commissions remunerating a service provided on a continuous basis are recognised to profit or loss over the period during which the service was provided. Fees and commissions remunerating a significant service are recognised to profit or loss in full upon execution of the service. 3.16 Corporation tax Depreciable non-current assets are tested for impairment at each period end whenever there is evidence of loss of value. Non-depreciable non-current assets such as lease rights are tested for impairment once a year. If evidence of impairment is found, the asset’s recoverable amount is compared with its net carrying amount. In the event of a loss of value, impairment is recognised in the profit and loss account, thus modifying the basis for future depreciation. Impairment losses are reversed if there is an improvement in the estimated recoverable value or there is no longer any evidence of impairment. The net carrying amount following the reversal of an impairment provision cannot exceed the net carrying amount that would have been calculated if the impairment had not been recognised. The tax charge includes all tax, both current and deferred, chargeable in respect of the income for the period under review. Current taxes are determined in accordance with applicable tax regulations. • Deferred tax As required by IAS 12, deferred taxes are calculated in respect of temporary differences between the value on the consolidated balance sheet of an asset or liability and its tax value, with the exception of goodwill. Impairment charges and reversals on investment properties are recognised in the profit and loss account under “Expenses on other activities” and “Income from other activities”, respectively. Deferred taxes are calculated using the liability method, applying the corporation tax rate known at the end of the period and applicable to subsequent years. Deferred tax assets net of deferred tax liabilities are recorded only when there is a high probability that they will be utilised. Current or deferred tax is recognised as income or a charge, except for that relating to unrealised or deferred gains or losses recognised in shareholders’ equity, for which the deferred tax is allocated directly to shareholders’ equity. Gains or losses on disposals of operating non-current assets are recorded in the profit and loss account on the line “Net gains (losses) on other assets”. Deferred tax assets and liabilities are netted if they arise in the same entity or in the same tax group subject to the same tax authority and if there is a legal right of set off. Gains or losses on disposals of investment properties are recorded in the profit and loss account on the lines “Income from other activities” and “Expenses on other activities” respectively. Deferred tax is not discounted. Impairment charges on operating non-current assets are recognised under “Provisions, amortisation and depreciation for operating non-current assets” in the profit and loss account. 2008 Annual Report 127 Financial statements 3.17 Interest payable by the State on certain loans In the context of government measures to assist the agricultural sector and the rural economy, and to assist with home purchases, certain Group entities grant loans at reduced rates that are set by the State. Such entities therefore receive State subsidies equivalent to the differential between the interest rate granted to the customer and a pre-determined benchmark rate. Accordingly, these subsidised loans are not discounted. The terms and conditions of the compensation mechanism are periodically re-examined by the State. The State subsidies received are recognised under “Interest and similar income” and are spread over the term of the relevant loans, in accordance with IAS 20. • Monetary financial assets and liabilities Foreign exchange gains and losses arising on the translation of such items are recognised to profit or loss account under “Net gains (losses) on portfolios at fair value through profit or loss”. • Non-monetary financial assets and liabilities Foreign exchange gains and losses arising on the translation of non-monetary assets and liabilities are recognised to profit or loss under “Net gains (losses) on portfolios at fair value through profit or loss” if the item is classified at fair value through profit or loss, or under “Unrealised or deferred gains or losses” if the item is classified under available-for-sale financial assets. When consolidated securities denominated in a foreign currency are funded by a borrowing in the same foreign currency, the future cash flows relating to the borrowing are hedged. 3.18 Financial guarantees and financing commitments A financial guarantee is similar to an insurance policy if it provides for a specific payment to be made to reimburse the holder of the guarantee for a loss incurred as the result of the failure of a specific debtor to make a payment on maturity of a debt instrument. In accordance with IFRS 4, such financial guarantees continue to be measured using French accounting standards, i.e. they are treated as off-balance sheet items until such time as the current standards are revised. Accordingly, they are subject to a provision for liabilities if an outflow of resources is probable. By contrast, financial guarantees requiring a payment to be made in the event of a change in a financial variable (price, rating, credit index, etc.) or a non-financial variable, provided that in such a case the variable is not specific to one of the parties to the contract, are covered by IAS 39 and are therefore treated as derivative instruments. Financing commitments that are not considered as derivatives within the meaning of IAS 39 are not shown on the balance sheet. However, they give rise to provisions in accordance with the provisions of IAS 37. 3.19 Transactions denominated in foreign currencies Assets and liabilities denominated in a currency other than the local currency are translated at the exchange rate ruling at the balance sheet date. 128 Crédit Mutuel 3.20 Non-current assets classified as held for sale and discontinued operations Non-current assets and or groups of assets are classified as held for sale if their carrying amount will be recovered through a sale and provided a sale is highly probable and likely to be completed within the next 12 months. The related assets and liabilities are presented on two distinct balance sheet lines under, respectively, “Non-current assets classified as held for sale” and “Liabilities directly associated with assets classified as held for sale”. They are recognised at the lower of their carrying amount and their fair value less the costs to sell, and are no longer depreciated or amortised. Any recognised impairment loss on such assets and liabilities is recognised to profit and loss. Discontinued operations are a component of an entity that either has been disposed of or is classified as held for sale, or they correspond to a subsidiary acquired exclusively with a view to resale. They are shown on a separate line of the profit and loss account under “Gains and losses on discontinued operations, net of tax”. 3.21 Judgements and estimates used in preparation of the financial statements The preparation of the Group’s financial statements necessitates the formulation of assumptions in order to effect the required measurements, which carry risks and uncertainties concerning their future outcome. The future outcome of such assumptions may be influenced by several factors, in particular: - the activities of national and international markets; - changes in interest rates and foreign exchange rates; - economic and political conditions in certain business sectors or countries; and - regulatory and legislative changes. - investment banking, which covers market activities, merchant banking, venture capital, private equity, financial intermediation, mergers and acquisitions, etc. Accounting estimates requiring the formulation of assumptions are used mainly for measurement of the following items: - fair value of financial instruments not quoted on an active market. The distinction between an active and not active market, the definition of a forced transaction, and the definition of an observable parameter all require the exercise of judgement (see Note 3.4 Securities1); - retirement plans and other future employee benefits; - permanent impairment losses; - provisions in respect of impaired receivables; - provisions for risks and charges; - impairment of intangible assets and goodwill; and - deferred tax assets. Asset Management and Private Banking comprises two activities: - asset management: fund management (UCITS, real estate funds), employees savings schemes, custody and depositary services for its own customer base, as opposed to that of the network; and - private banking: wealth management and estate planning. Insurance comprises the life and non-life insurance activities (life insurance, property and casualty insurance and insurance brokerage). Other Activities comprise technical support subsidiaries that cannot be included in the retail banking segment (technology, electronic payments, media, travel). Transactions between the different segments are carried out at market conditions. • Segment reporting by geographic zone (secondary level) I Note 4: Segment reporting (IAS 14) In terms of segment reporting, the Group has two levels of disclosure. Data by sector of activity is the primary level and data by geographic sector is the secondary level. • Segment reporting by activity (primary level) Three geographic zones have been defined for this secondary level of reporting: – France; – rest of Europe; and – rest of world. The geographic analysis of assets and earnings is based on the country in which the activities are recorded for accounting purposes. Sector data for the Crédit Mutuel group is organised into five activities: - Retail Banking; - Corporate and Investment Banking; - Insurance; - Asset Management and Private Banking; and - Other Activities. Retail Banking covers the network of Crédit Mutuel’s local mutual banks, CIC's regional banks as well as all the specialised activities marketed through the network: all business banking (other than for large corporates), finance and property leasing, factoring, real estate, etc. Corporate and Investment Banking comprises the following activities: - corporate banking, which covers banking and related services provided to large companies through a specific department or subsidiary; and 2008 Annual Report 129 Financial statements I Note 5: Related parties Parties related to the Crédit Mutuel group are the consolidated companies, including companies accounted for using the equity method, and the third-level administrative entities (Central Caisse of Crédit Mutuel and National Confederation of Crédit Mutuel). Transactions between the Crédit Mutuel group and related parties are carried out at the normal market conditions prevailing at the time of the transaction. I The list of consolidated companies is provided in note 1.2. As transactions carried out and any outstandings at the end of the period between group companies consolidated using the full method are eliminated on consolidation; only transactions between companies over which the group exercises joint control (consolidated using the proportional method) are included in the tables in the notes for the portion not eliminated on consolidation, and transactions between companies over which the group exercises considerable influence, consolidated using the equity method, are included in the tables in the notes. Note 6 : Standards and interpretations adopted by the European Union not yet applied due to their application date IAS / IFRS Title Application date Impact of application IAS 1 Presentation of Financial Statements, amendments to standard applied currently Effective for annual periods beginning on or after 1 January 2009 Significant impact on presentation IAS 23 Borrowing Costs, amendments to standard applied currently Effective for annual periods beginning on or after 1 January 2009 Not concerned IFRS 2 Share-based Payment, amendments to standard applied currently Effective for annual periods beginning on or after 1 January 2009 Not concerned IFRS 8 Operating Segments, replaces IAS 14, Segment Reporting Effective for annual periods beginning on or after 1 January 2009 Impact not material IFRIC 11 IFRS 2: Group and Treasury Share Transactions, amendments to standard applied currently Effective for annual periods beginning on or after 1 January 2009 Not concerned IFRIC 13 Customer Loyalty Programmes Effective for annual periods beginning on or after 1 January 2009 Not concerned IFRIC 14 IAS 19 – The Limit on a Defined Benefit Asset, Minimum Funding Requirements and their Interaction Effective for annual periods beginning on or after 1 January 2009 Not concerned IFRS 130 Crédit Mutuel II/ Financial data The notes to the financial statements are expressed in millions of euro unless indicated otherwise. 1. Notes to the balance sheet I Note 1 : Cash in hand, balances with central banks and post office accounts 1.a Loans and advances to credit institutions 31.12.2008 31.12.2007 16,939 1,869 1,151 7,378 1,101 922 18,090 8,300 28,865 2,575 5,877 1,223 9,024 739 376 399 (344) 24,917 2,609 19,092 1,266 618 983 13 364 (9) 48,734 49,853 31.12.2008 31.12.2007 2,319 - 59 - Total 2,319 59 Amounts due to credit institutions Crédit Mutuel network accounts Other ordinary accounts Loans Others liabilities Repurchase agreements Accrued interest 1,688 49,190 711 2,182 259 1 2,040 22,657 1,234 16,572 346 54,030 42,850 Cash in hand, balances with central banks and post office accounts Central banks of which mandatory reserves Cash in hand, post office accounts Total Loans and advances to credit institutions Crédit Mutuel network accounts (1) Other ordinary accounts Loans Other receivables Securities not listed on an active market (2) Repurchase agreements Loans having given rise to specific provisions Accrued interest Provisions Total (1) Relates mainly to outstandings with CDC (LEP, Codevi, Livret Bleu) 2) Change from last year due mainly to the reclassification of securities (see Note 9) 1.b Amounts due to credit institutions Central banks and post office accounts Central banks Post office accounts Total 2008 Annual Report 131 Financial statements I Note 2 : Financial assets and liabilities at fair value through profit or loss 2.a Financial assets at fair value through profit or loss 31.12.2008 Trading Fair value by option 31.12.2007 Total Transaction Fair value by option Total Securities (1) - Government securities - Bonds and other fixed-income securities . Listed . Not listed - Shares and other variable-yield securities . Listed . Not listed Trading derivatives Other financial assets (2) of which repurchase agreements 20,013 4,273 15,200 15,194 6 540 540 8,124 - 28,951 167 11,985 11,051 934 16,799 15,060 1,739 12,169 12,028 48,964 4,440 27,185 26,245 940 17,339 15,600 1,739 8,124 12,169 12,028 49,064 20,355 26,476 26,463 13 2,233 2,233 6,469 - 34,511 405 14,813 13,443 1,370 19,293 17,737 1,556 25,602 25,502 83,575 20,760 41,289 39,906 1,383 21,526 19,970 1,556 6,469 25,602 25,502 Total 28,137 41,120 69,257 55,533 60,113 115,646 (1) After transfer out of the trading portfolio to loans and receivables and available-for-sale assets (see Note 9). (2) Other financial assets at fair value by option are composed of loans and advances to customers and credit institutions. The maximum exposure to credit risk on loans and receivables classified at fair value by option through profit and loss amounted to €41,737 million in 2008. 2.b - Financial liabilities at fair value through profit or loss Financial liabilities held for trading purposes Financial liabilities at fair value by option through profit or loss Total 31.12.2008 31.12.2007 14,907 33,427 19,495 47,854 48,334 67,349 31.12.2008 31.12.2007 3,568 3,316 252 8,150 3,189 11,998 11,101 897 6,869 628 14,907 19,495 • Financial liabilities held for trading purposes Short sales of securities - Government securities - Bonds and other fixed-income securities - Shares and other variable-yield securities Debt securities under repurchase agreements Trading derivatives Other financial liabilities held for trading purposes Total 132 Crédit Mutuel • Financial liabilities at fair value by option through profit or loss 31.12.2008 Carrying amount Debt securities Subordinated debt Due to credit institutions Due to customers 3,777 28,576 1,074 Amount due at maturity 31.12.2007 Difference 3,763 28,499 1,073 14 77 1 Total Carrying amount Amount due at maturity Difference 1,809 43,619 2,426 1,809 43,637 2,426 0 (18) 0 47,854 47,872 (18) 2.c - Fair value hierarchy Financial assets - Government securities - Trading - Government securities - Fair value option - Bonds and other fixed-income securities - Trading - Bonds and other fixed-income securities - Fair value option - Shares and other variable-yield securities - Trading - Shares and other variable-yield securities - Fair value option - Loans and receivables from credit institutions - Fair value option - Loans and receivables from customers - Fair value option - Derivatives and other financial assets - Trading Derivative instruments entered into for hedging purposes Total Financial liabilities - Due to credit institutions - Fair value option - Due to customers - Fair value option - Debt securities - Fair value option - Subordinated debt - Fair value option - Derivatives and other financial liabilities - Trading Derivative instruments entered into for hedging Total Level 1 Level 2 Level 3 Total 4,273 167 15,149 8,099 540 15,226 268 43 51 3,886 6,126 6,043 7,856 4,941 1,573 - 4,273 167 15,200 11,985 540 16,799 6,126 6,043 8,124 4,984 43,765 28,903 1,573 74,241 3,715 70 28,576 1,074 3,777 11,192 8,547 - 28,576 1,074 3,777 14,907 8,617 3,785 53,166 - 56,951 Level 1: values based on quoted prices on an active market Level 2: values based on quoted prices on an active market or on valuation models for which key model inputs derive from observable market data Level 3: values based on internal models for which some key model inputs are unobservable data. At 31 December 2008, level three concerned mainly the portfolios of venture capital and private equity entities. 2008 Annual Report 133 Financial statements I Note 3 : Hedging 3a - Derivative hedging instruments 31.12.2008 Assets Liabilities Cash flow hedges Fair value hedges (change through profit or loss) Total 31.12.2007 Assets Liabilities 3 4,981 134 8,483 17 3,360 23 3,070 4,984 8,617 3,377 3,093 - The ineffective portion recognised in profit or loss is not material. - No amounts relating to changes in cash flow were recognised in profit or loss. 3b - Revaluation difference on portfolios hedged against interest rate risk Fair value 31.12.2008 31.12.2007 Fair value of interest rate risk by portfolio . Financial assets . Financial liabilities 134 Crédit Mutuel 729 (1,414) (67) 239 Change in fair value 796 (1,653) I Note 4 : Breakdown of derivatives 31.12.2008 Notional Trading derivatives Interest rate instruments Swaps Other firm contracts Options and conditional instruments Foreign exchange instruments Swaps Other firm contracts Options and conditional instruments Other instruments Swaps Other firm contracts Options and conditional instruments Sub-total Hedging derivatives Fair Value Hedges Swaps Other firm contracts Options and conditional instruments Cash Flow Hedges Swaps Other firm contracts Options and conditional instruments Sub-total Total Assets 31.12.2007 Liabilities Notional Assets Liabilities 433,746 27,502 55,085 6,447 12735 6,892 19 343 421,408 43,542 41,971 4,614 11 830 5,668 8 185 205 11,603 76 365 182 100 334 180 183 6,762 45 233 83 51 209 80 29,744 4,506 4,569 566,960 27 172 8,124 24 11 247 8,150 37,908 2,977 14,116 568,867 125 0 528 6,469 40 61 567 6,869 63,369 90 4,920 61 8,483 - 25,027 326 3,244 117 3,070 - 86 63,545 3 4,984 134 8,617 377 25,730 14 2 3,377 23 3,093 630,505 13,108 16,767 594,597 9,846 9,962 2008 Annual Report 135 Financial statements I Note 5 : Financial assets available for sale 5a - Financial assets available for sale Government securities Bonds and other fixed-income securities - Listed - Not listed Shares and other variable-yield securities - Listed - Not listed Long-term investments - Investments in associates - Other long-term investments - Investments in related undertakings - Securities lent - Non-performing current account advances Accrued interest Total(1) o/w unrealised gains or losses recognised in shareholders' equity o/w impaired assets o/w impaired bonds o/w provisions for impairment o/w listed investments 31.12.2008 31.12.2007 14,600 71,692 68,697 2,995 6,616 6,075 541 2,483 1,366 658 459 744 2,972 68,847 66,090 2,757 9,735 8,892 843 2,722 1,347 1,058 317 645 96,135 84,921 (1,439) 3 259 (990) 888 599 4 14 (279) 825 (1) Variance was due mainly to the effects of reclassifying securities (see note 9) 5 b - 5b – List of main unconsolidated investments Est Républicain Caisse de Refinancement de l'Habitat (CRH) Banca di Legnano Crédit Logement Veolia Nyse Euronext (1) Foncière des Régions Banca Popolare di Milano BMCE Bank Not listed Not listed Not listed Not listed Listed Listed Listed Listed Listed The above information, except for percentages held, relates to 2007. (1) In US dollars and in respect of 2008 136 Crédit Mutuel % held Shareholders’ Equity* Total Assets* Net banking income or revenue* Net profit or loss* 80% < 34% < 10% < 10% < 5% < 5% < 5% < 5% < 5% 9 160 1,232 1,416 10,191 6,556 7,163 3,598 750 9 34,646 4,151 11,437 46,307 13,948 18,974 43,627 9,439 n/a 6 n/a 155 32,628 4,474 901 n/a 394 n/a 3 90 80 1,255 (738) 1,233 335 123 I Note 6 : Customers 6a - Customer loans and receivables 31.12.2008 31.12.2007 Performing receivables . Receivable-related claims . Other customer loans and advances - Home loans - Other loans and receivables including repurchase agreements . Accrued interest . Securities not quoted on an active market Insurance and reinsurance receivables Loans having given rise to specific provisions Gross loans and advances Specific provisions General provisions SUB-TOTAL I Finance leases (net investment) . Equipment . Property . Receivables having given rise to specific provisions Provisions for impairment SUB-TOTAL II 283,824 5,313 277,283 155,205 122,078 888 340 270 8,810 292,904 (5,449) (643) 286,812 9,138 6,293 2,680 165 (113) 9,025 248,145 5,226 241,970 141,966 100,004 787 162 283 6,107 254,535 (3,794) (210) 250,531 8,354 5,687 2,524 143 (104) 8,250 Total 298,837 258,781 21 155 20 24 Of which participating loans Of which subordinated loans In 2008, customer loans and advances of Citibank amounted to €11,806 million, of which €10,554 million classified under other customer loans and advances. • Finance leases with customers Gross carrying amount Impairment of uncollectable lease payments Net carrying amount 31.12.2007 Increase Decrease Other 31.12.2008 8,354 (104) 8,250 1,624 (38) 1,586 (837) 30 (807) (3) (1) (4) 9,138 (113) 9,025 2008 Annual Report 137 Financial statements 6b - Amounts due to customers . Regulated savings deposits - On demand - Term . Liabilities associated with savings deposits Sub-total . Demand accounts . Term accounts and borrowings . Repurchase agreements . Related liabilities . Insurance and reinsurance liabilities Sub-total Total 31.12.2008 31.12.2007 97,529 67,586 29,943 96 97,625 57,200 40,382 326 860 114 98,882 89,584 57,520 32,064 107 89,691 50,344 29,035 1,022 562 240 81,203 196,507 170,894 In 2008, deposits and other amounts due to the customers of Citibank amounted to €9,336 million, of which €8,552 million classified under demand deposits. I Note 7 : Financial assets held to maturity 31.12.2008 31.12.2007 Securities - Government securities - Bonds and other fixed-income securities . Listed . Not listed . Conversion Accrued interest TOTAL – GROSS Of which written down for impairment Provisions for impairment 13,706 1,332 12,374 10,341 2,033 155 13,861 158 (151) 11,122 1,532 9,590 8,785 805 65 11,187 3 (3) Total net 13,710 11,184 Variance was due mainly to the effects of reclassifying securities (see note 9) 138 Crédit Mutuel I Note 8 : Change in impairment provisions Charges Writebacks Citibank Impact (9) (4,108) (279) (3) (336) (1,384) (729) (156) 2 1,119 34 8 (1,814) - (1) (18) (16) - (344) (6,205) (990) (151) (4,399) (2,605) 1.163 (1,814) (35) (7,690) 31.12.2007 Loans and receivables due from credit institutions Customer loans and receivables Securities available for sale Securities held to maturity Total I Other 31.12.2008 Note 9 : Reclassifications of financial instruments 31.12.2008 . From trading portfolio to loans and receivables . From trading portfolio to available-for-sale assets . From trading portfolio to held-to-maturity assets . From available-for-sale portfolio to loans and receivables . From available-for-sale portfolio to held-to-maturity assets . From held-to-maturity portfolio to available-for-sale assets For the period when the assets were reclassified . Gains (losses) to profit or loss in respect of assets reclassified in period . Gains (losses) to equity in respect of assets reclassified in period . On reclassification date, estimated non-discounted value of cash flows for reclassified assets . Effective interest rates for financial instruments transferred were positive. The highest effective interest rate was 10.97%. 31.12.2007 2,674 16,118 6,091 938 (33) (543) 26,309 * Section 12 of IFRS 7 requires information to be provided in respect of the prior year. This information is not available. For the period following reclassification (and period during which assets were reclassified) and until de-recognition of the assets . Carrying amount of the reclassified assets . Fair value of the reclassified assets . Gains (losses) that would have be recognised to profit or loss in application of fair value rule had the assets not been reclassified . Gains (losses) that would have be recognised to equity had the assets not been reclassified . Gains (losses) recognised to profit or loss in respect of reclassified assets 24,166 23,422 (973) (255) (35) 2008 Annual Report 139 Financial statements I Note 10 : Taxes 10 a - Current taxes 31.12.2008 31.12.2007 1,785 504 1,277 558 31.12.2008 31.12.2007 1,402 774 937 21 677 102 628 105 Current tax assets (to profit or loss) Current tax liabilities (to profit or loss) 10 b - Deferred taxes Deferred tax assets (to profit or loss) Deferred tax assets (to shareholders' equity) Deferred tax liabilities (to profit or loss) Deferred tax liabilities (to shareholders' equity) Deferred tax liabilities recognised to profit and loss in respect of Citibank amounted to €390 million in 2008. • Breakdown of deferred tax by main category 31.12.2008 Assets Liabilities . Tax losses carried forward . Temporary differences - Deferred gains or losses on available-for-sale securities - Provisions - Unrealised finance leasing reserve - Results of transparent companies - Other temporary differences . Offsetting Total deferred tax assets and liabilities 31.12.2007 Assets Liabilities 658 1,830 780 347 6 697 (313) 1,272 21 210 34 12 995 (313) 189 859 106 269 1 2 366 (269) 1,002 112 3 127 29 309 (269) 2,175 959 779 733 Deferred tax is calculated using the liability method. For French companies, the deferred tax rate is 34.43%. Net deferred tax in respect of insurance activities included in the table above represents: Deferred tax on profit and loss items Deferred tax on reserves 20 Total 20 Deferred liabilities recognised to profit and loss in respect of Citibank amounted to €390 million in 2008. 140 Crédit Mutuel 240 240 307 I Note 11 : Accrual accounts and other assets and liabilities 11a - Prepayments, accrued income and other assets Prepayments and accrued income Securities collection accounts Currency adjustment accounts Accrued income Sundry accruals Sub-total Other assets Settlement accounts on securities transactions Other debtors (1) Inventories and similar Sundry Sub-total Other assets of insurance companies Other Sub-total Total 31.12.2008 31.12.2007 1,04 96 620 3,65 5,4 1,25 19 730 3,91 5,91 296 12,49 28 2 12,81 215 6,49 17 3 6,72 2,46 2,46 411 411 20,67 13,05 In 2008, prepayments, accrued income and other assets in respect of Citibank amounted to €457 million, of which €448 million classified under other debtors. (1) Variance due notably to €4.9 billion of collateral paid (master agreements for derivative products). 11b - Accrued charges, deferred income and other liabilities Accrued charges and deferred income Blocked accounts on collection transactions Currency adjustment accounts Accrued charges Sundry accruals Sub-total Other liabilities Settlement accounts on securities transactions Payments to be made on securities Other creditors Sub-total Other liabilities of insurance companies Security deposits and guarantees received Other Sub-total Total 31.12.2008 31.12.2007 606 1,7 959 9,54 12,81 859 1,7 1,1 7,44 11,09 428 134 3,77 4,33 835 63 3,28 4,18 136 136 110 110 17,28 15,38 In 2008, accrued charges, deferred income and other liabilities in respect of Citibank amounted to €558 million, of which €542 million classified under other creditors. 2008 Annual Report 141 Financial statements I Note 12 : Investments in companies accounted for using the equity method • Share in net profit or loss of companies accounted for using the equity method 31.12.2008 Share of net profit or loss Investment Share of net profit or loss 194 42 13 8 14 7 2 1 179 80 38 11 7 8 14 (12) 5 2 1 257 24 323 10 RMA Watanya NRJ Mobile Banque de Tunisie Astrée Banque de Marché et d'Arbitrage Other Total I Note 13 : Investment property Historical cost Depreciation and impairment Net carrying amount 31.12.2007 Increase Decrease Other 31.12.2008 1,61 (197) 273 (30) (327) 5 (9) 8 1,54 (214) 1,408 243 (322) (1) 1,328 The fair value of property recognised at cost came to €1,750m at 31 December 2008 (€1,829 million at 31 December 2007). 142 Crédit Mutuel 31.12.2007 Investment I Note 14 : Non-current assets 14a - Property, plant and equipment 31.12.2007 Increase Decrease Citibank Impact 446 3,876 2,065 6,337 8 321 326 655 (2) (87) (233) (322) 2 124 230 356 8 76 (38) 46 462 4,31 2,35 7,12 (2) (1,902) (1,443) (3,345) (203) (202) (405) 65 157 222 (37) (173) (210) 1 (40) 15 (26) (1) (2,117) (1,646) (3,764) 3,042 250 (100) 146 20 3,358 Cost Land used in operations Buildings used in operations Other property, plant and equipment Total Depreciation and impairment Land used in operations Buildings used in operations Other property, plant and equipment Total Net carrying amount Other changes 31.12.2008 • Of which buildings rented under finance leases 31.12.2007 Acquisition Cession Autres 31.12.2008 Gross carrying amount Depreciation and impairment 178 (56) (1) - (1) 1 177 (56) Total 122 (1) - - 121 14b - Intangible assets Historical cost . Non-current assets produced internally . Non-current assets acquired - software - other Total Amortisation and impairment Non-current assets produced internally . Non-current assets acquired - software - other Total Net carrying amount 31.12.2007 Increase Decrease Citibank Impact Other changes 31.12.2008 7 938 256 682 945 12 159 21 138 171 (40) (2) (38) (40) 8 238 61 177 246 72 36 36 72 27 1,37 372 995 1,39 (466) (218) (248) (466) (61) (31) (30) (61) 8 1 7 8 (43) (43) (43) (31) (29) (2) (31) (593) (320) (273) (593) 479 110 (32) 203 41 801 2008 Annual Report 143 Financial statements I Note 15 : Goodwill Subsidiaries Carrying amount of goodwill at 31/12/2007 Increase Decrease 515 122 107 32 26 21 16 14 13 12 7 67 2,8 78 15 7 2 - (2) - 2,800 515 122 107 78 32 26 21 16 15 14 13 12 12 69 952 2,9 - (2) 3,852 Citibank Groupe CIC Procapital Fortuneo NRJ Mobile S.F.B. SCI Foncière Masséna IPO Massena Property Banco Popular France Parteners Banque du Luxembourg Pérénnité C.L.S. Other Total • Acquisition of Citibank Germany The Group took over the retail banking activities of Citibank Germany in December 2008. The goodwill on acquisition recognised in the 2008 accounts is based in preliminary values that may be adjusted at a later date depending on the outcome of the work underway. Determination of goodwill on acquisition1: Price including acquisition costs Fair value of assets acquired and liabilities assumed Goodwill on acquisition 144 Crédit Mutuel 4,874 2,074 2,800 Impairment Carrying amount of goodwill at 31/12/2008 The goodwill on acquisition has not yet been allocated to the Group’s cash generating units given that control of these activities was acquired at the end of 2008 and they are still in the process of being integrated. Impairment testing was performed to determine if there was any evidence of impairment. The fair value of the assets acquired and liabilities assumed was estimated at the balance sheet date by reference to the present value of the estimated future cash flows of Citibank Germany, based on assumptions that included factoring in a premium over the risk free rate when setting the discount rate (8%) and making allowance for the depressed conditions of the German economy when estimating long-term growth (1%). This test did not indicate the need for an impairment loss to be recognised. • 2008 consolidated results on a pro forma basis consolidating Citibank Germany from 1 January 2008 31.12.2008 31.12.2007 Total CM-CIC as published Total CM-CIC with Citibank consolidated over 12 months Net banking income Net profit 8,424 442 9,637 424 Total 440 422 This table indicates the theoretical impact on the profit and loss account of the acquisition of Citibank Germany as if it had taken effect on 1 January 2008 and had therefore been consolidated over 12 months. The impact is calculated based on the actual purchase consideration and includes notional finance costs which it was assumed would represent 5% of the purchase consideration. The goodwill on acquisition was not modified and therefore corresponds to the amount determined on the acquisition date. I Note 16 : Debt securities Certificates of deposit Interbank certificates and negotiable debt securities Bonds Accrued interest Total I 31.12.2008 31.12.2007 696 93,540 38,817 1,320 691 92,992 37,437 1,201 134,373 132,321 31.12.2008 31.12.2007 73,258 2,389 9,347 280 70,254 2,231 12,526 304 85,274 85,315 Note 17 : Insurance technical reserves Life Non-life Unit-linked Other Total 2008 Annual Report 145 Financial statements I Note 18 : Provisions for risks and charges 18a - Provisions for risks and charges 31.12.2007 Provisions for retirement commitments Provisions for risks Other Total Total Reversals for the period (used) Reversals for the period (not used) Other changes 31.12.2008 249 346 545 12 182 221 (12) (20) (25) (9) (68) (109) 9 15 9 249 455 641 1,140 415 (57) (186) 33 1,345 Reversals for the period (used) Reversals for the period (not used) Other changes 31.12.2007 31.12.2006 Provisions for retirement commitments Provisions for risks Other Increases Increases 279 413 500 12 106 136 (9) (39) (61) (41) (100) (66) 8 (34) 36 249 346 545 1,192 254 (109) (207) 10 1,140 • Provisions for home savings accounts and schemes Deposits in respect of home savings schemes during the savings phase Provisions in respect of home savings schemes Deposits taken on home savings accounts during the savings phase Provisions in respect of home savings accounts Provisions set aside in respect of home-savings products Reversal of provisions in respect of home-savings products Outstanding loans granted in respect of home-savings products Provisions in respect of these loans Home saving scheme deposits excluding the Capital range of products. 146 Crédit Mutuel 0-4 years 4-10 years +10 years Total 2,492 114 8,958 6 7,141 9 18,591 129 4,263 92 (13) 15 1,684 49 • Commitments for retirement and similar benefits 31.12.2007 Obligations relating to defined benefit retirement plans and similar, excluding pension funds Retirement indemnities Top-up retirement benefits Premiums linked to long-service awards (other long-term benefits) Total recognised Top-up defined benefit plans covered by the Group's retirement funds Commitments to employees and retired employees Fair value of assets Total recognised (retirement funds’ assets include 35,000 CIC shares) Commitments in respect of early retirement agreements Commitments Total recognised Total Increases Reversals 31.12.2008 Other changes 88 95 6 8 (5) (3) (2) (2) 87 98 60 243 (1) 13 (2) (10) (1) (5) 56 241 4 4 - (2) (2) 6 6 8 8 2 2 - (1) (1) (1) (1) - 249 13 (13) - 249 18b - Contingent liabilities A regional group of Crédit Mutuel has appealed a court ruling concerning a €186.5 million claim. As the ruling handed down by the court of first instance is enforceable, the funds have been deposited at the Banque de France. I Given the legal grounds of this case and the other legal actions undertaken, this matter was determined to be in the nature of a contingent liability and, accordingly, based on the current status of the case, a provision was not recognised in 2008. Note 19 : Subordinated debt Subordinated debt Participating loans Perpetual subordinated debt Other debt Accrued interest Total 31.12.2008 31.12.2007 4,972 161 3,294 124 4,152 161 2,098 95 8,551 6,506 2008 Annual Report 147 Financial statements • Principal subordinated debt issues (in € thousands) Emetteur Banque Fédérative du Crédit Mutuel Banque Fédérative du Crédit Mutuel Banque Fédérative du Crédit Mutuel Banque Fédérative du Crédit Mutuel Banque Fédérative du Crédit Mutuel Banque Fédérative du Crédit Mutuel Compagnie Financière du Crédit Mutuel Compagnie Financière du Crédit Mutuel Compagnie Financière du Crédit Mutuel Compagnie Financière du Crédit Mutuel Compagnie Financière du Crédit Mutuel I Type Date Emission Montant Emission Montant fin d’exercice Echéance Redeemable Redeemable Redeemable Redeemable Redeemable Redeemable Redeemable Redeemable Redeemable Perpetual Perpetual December 2006 December 2008 September 2003 July 2001 June 2008 December 2007 May 2007 May 2006 September 2008 July 2004 December 2008 957 500 500 400 300 300 300 300 270,8 250 164 957 500 500 400 300 300 300 300 270,2 250 164 December 2016 December 2016 September 2015 July 2013 June 2016 December 2015 May 2017 February 2016 September 2018 Undated Undated Note 20 : Shareholders' equity and reserves 20a - Shareholders' equity - Group share (excluding unrealised gains or losses) 148 Crédit Mutuel 31.12.2008 31.12.2007 . Capital and capital reserves - Share capital . Consolidated reserves - Regulated reserves - Translation reserves - Other reserves (including impact of first-time adoption) - Retained earnings 6,826 6,798 18,920 12 (47) 18,882 73 6,666 6,629 16,449 12 (42) 16,440 39 Total 25,746 23,115 20b - Unrealised or deferred gains and losses 31.12.2008 31.12.2007 (1,439) (73) 2 599 (4) 2 (1,510) 597 31.12.2008 31.12.2007 Financing commitments Commitments given to credit institutions Commitments given to customers 1,758 47,236 1,848 48,204 Guarantee commitments Commitments given to credit institutions Commitments given to customers 3,282 16,090 1,396 16,288 2,321 2,924 31.12.2008 31.12.2007 Financing commitments Commitments received from credit institutions Commitments received from customers 8,146 14 102 14 Guarantee commitments Commitments received from credit institutions Commitments received from customers 25,594 11,077 23,642 8,215 Commitments on securities Securities sold under repurchase agreements Other commitments received 2,273 2,097 Unrealised or deferred gains or losses(*) on: - Available-for-sale assets - Cash flow hedges - Other Total (*) Net of tax and after adjustment for mirror accounting I Note 21 : Commitments given and received Commitments given Commitments on securities Securities acquired under resale agreements Other commitments given Commitments received 2008 Annual Report 149 Financial statements 2. Notes to the profit and loss account I Note 22 : Interest and similar income and charges 31.12.2008 Credit institutions and central banks Customers . Of which finance leases Hedging derivative instruments Financial assets available for sale . Financial assets held to maturity . Debt securities . Subordinated debt Total Of which interest income and charges calculated at the effective interest rate Of which interest on liabilities at amortised cost I 31.12.2007 Income Charges Income Charges 4,534 15,978 3,028 3,272 1,503 251 - (4,826) (7,648) (2,560) (2,748) (6,191) (155) 3,982 13,820 2,813 1,438 1,251 155 - (4,787) (6,460) (2,418) (1,402) (5,169) (142) 25,538 (21,568) 20,636 (17,960) 22,266 - (18,820) (18,820) 19,208 - (16,558) (16,558) Note 23 : Fees and commissions 31.12.2008 Credit institutions Customers Securities Of which activities managed on behalf of third parties Derivative instruments Foreign exchange Loan commitments and guarantee obligations Services rendered Total 150 Crédit Mutuel 31.12.2007 Income Charges Income Charges 30 1,087 860 575 14 30 19 1,694 (6) (28) (62) (23) (17) (5) (978) 30 1,026 1,036 629 5 23 17 1,683 (9) (34) (55) (11) (7) (5) (1,007) 3,734 (1,119) 3,820 (1,128) I Note 24 : Net gains (losses) on financial instruments at fair value through profit or loss Trading instruments Instruments at fair value by option Ineffective portion of hedges . On cash flow hedges . On fair value hedges . Change in fair value of hedged items . Change in fair value of hedging items Foreign exchange gain (loss) Total changes in fair value Of which trading derivatives Of which estimates based on a valuation model comprising non-observable market data I 31.12.2008 31.12.2007 503 (626) 78 78 854 (776) 57 2,488 (7) (13) (13) (35) 22 28 12 2,496 (150) (76) - - Note 25 : Net gains (losses) on financial assets available for sale Dividends . Government securities, bonds and other fixed-income securities . Shares and other variable-yield securities . Long-term investments . Other Total 31.12.2008 Gains/losses Impairment realised Total 52 236 - (46) 105 32 (3) (1) (171) (343) - (47) (14) (75) (3) 288 88 (515) (139) 31.12.2007 Gains/losses Impairment realised Total Dividends . Government securities, bonds and other fixed-income securities . Shares and other variable-yield securities . Long-term investments . Other 16 106 - 17 100 129 2 (2) (2) (24) - 15 114 211 2 Total 122 248 (28) 342 2008 Annual Report 151 Financial statements I Note 26 : Income and charges from other activities Income from other activities . Insurance policies - Premiums earned - Net investment income - Technical and non-technical income . Investment property: - Reversal of provisions/depreciation - Gains on disposal . Charges rebilled . Other income Sub-total Charges on other activities . Insurance policies: - Cost of benefits - Changes in provisions - Technical and non-technical charges . Investment property: - Changes in provisions/depreciation (depending on method used) - Losses on disposals . Other charges Sub-total Total other net income (charges) 31.12.2008 31.12.2007 10,833 10,090 103 640 7 2 5 4 738 11,582 17,035 11,825 3,458 1,752 12 12 10 571 17,628 (9,249) (5,200) (968) (3,081) (30) (30) (337) (9,616) (15,050) (4,885) (5,195) (4,970) (31) (29) (2) (185) (15,266) 1,966 2,362 To improve the quality of the information, an “other charges” that was structurally positive has been reclassified as “other income”. The impact on the 2007 comparative figures was €42 million. I Note 27 : General operating expenses Staff costs Other charges Total 152 Crédit Mutuel 31.12.2008 31.12.2007 (3,871) (2,806) (3,885) (2,626) (6,677) (6,511) 27 a - Staff costs Wages and salaries Social security costs Short-term benefits Employee profit-sharing and incentives Payroll and other similar taxes Other Total Average staff numbers Operational staff Executives Total 31.12.2008 31.12.2007 (2,431) (1,011) (9) (124) (303) 7 (2,332) (1,007) (10) (280) (268) 12 (3,871) (3,885) 31.12.2008 31.12.2007 41,861 23,684 37,309 22,146 65,545 59,455 31.12.2008 31.12.2007 (322) (1,921) (96) (319) (1,838) (32) (2,339) (2,189) 31.12.2008 31.12.2007 (467) (407) (60) - (438) (392) (46) 1 1 - (467) (437) 27 b - Other operating charges Taxes other than corporation tax External services Sundry expenses (transport, travel, etc.) Total 27 c - Depreciation, amortisation and impairment of property, plant and equipment and intangible assets recognised and reversed Depreciation and amortisation: - Property, plant and equipment - Intangible assets Impairment: - Property, plant and equipment - Intangible assets Total 2008 Annual Report 153 Financial statements I Note 28 : Cost of risk 31.12.2008 154 Crédit Mutuel Reprises Uncollectable receivables covered Uncollectable receivables not covered Collections of receivables previously written off TOTAL Credit institutions Customers . Finance leases . Other Sub-total Held-to-maturity assets Available-for-sale assets Other (323) (1,295) (9) (1,286) (1,618) (154) (215) (170) 2 1,036 9 1,027 1,038 8 7 64 (2) (317) (5) (312) (319) -8 - (2) (58) (3) (55) (60) (4) (1) 25 25 25 2 (325) (609) (8) (601) (934) (146) (220) (105) Total (2,157) 1,117 (327) (65) 27 (1,405) Reprises Uncollectable receivables covered Uncollectable receivables not covered Collections of receivables previously written off TOTAL 31.12.2007 I Increases Increases Credit institutions Customers . Finance leases . Other Sub-total Held-to-maturity assets Available-for-sale assets Other (2) (1,029) (6) (1,023) (1,031) (86) 3 1,234 17 1,217 1,237 3 115 (407) (11) (396) (407) (3) - (3) (49) (4) (45) (52) - 32 32 32 6 (2) (219) (4) (215) (221) 35 Total (1,117) 1,355 (410) (52) 38 (186) Note 29 : Gains or losses on other assets 31.12.2008 31.12.2007 Property, plant and equipment and intangible assets . Losses on disposals . Gains on disposals Gains (losses) on disposals of consolidated securities 20 (22) 42 - 34 (26) 60 - Total 20 34 I I Note 30 : Changes in goodwill 31.12.2008 31.12.2007 Impairment Negative goodwill charged to profit and loss (2) 25 14 Total 23 14 31.12.2008 31.12.2007 (534) 565 2 (1,190) 38 8 33 (1,144) 31.12.2008 31.12.2007 34.43% 34.43% -5.36% -34.82% -5.85% 23.24% -1.73% -9.46% -8.50% -8.05% 410 -1.86% -0.88% -0.43% -0.82% -0.12% -0.12% -1.08% 29.12% 3,929 33 (1 144) Note 31 : Tax charge for the period • Breakdown of tax charge for the period Current taxes Deferred taxes Adjustments for prior years Total • Reconciliation of actual tax charge and theoretical tax charge Theoretical tax rate Impact of special tax regime for venture capital companies and real property leasing companies Impact of reduced tax rate on long-term capital gains Impact of specific tax rates at foreign entities Permanent timing differences Rate differentials Tax credits Other Effective tax rate Taxable income Tax charge 2008 Annual Report 155 Financial statements 3. Segment reporting • Breakdown of results by activity 31.12.2008 Retail banking Insurance Corporate and investment banking (in €m) Total Elimination of intra-group transactions Consolidated total 7,347 995 74 549 6 8,971 (547) 8,424 General expenses (5,404) (460) (376) (338) (646) (7,224) 547 (6,677) Gross operating profit 1,943 535 (302) 211 (640) 1,747 - 1,747 (697) 10 (9) - (586) 2 (108) - (5) 8 (1,405) 20 - (1,405) 20 7 25 17 - - - (2) 24 23 - 24 23 409 Profit before tax 1,288 543 (886) 103 (639) 409 - Corporation tax (435) (121) 323 (24) 290 33 - 33 Consolidated net profit 853 422 (563) 79 (349) 442 - 442 Minority interests Net profit, group share 18 835 2 420 (9) (554) 5 74 (14) (335) 2 440 - 2 440 Retail banking Insurance Corporate and investment banking Asset management/ and private banking Other Total Elimination of intra-group transactions Consolidated total 7,533 1,444 1,043 568 392 10,980 (412) 10,568 (5,241) (427) (421) (311) (523) (6,923) 412 (6,511) 2,292 1,017 622 257 (131) 4,057 - 4,057 (175) 23 - (6) 4 (5) - 7 (186) 34 - (186) 34 6 14 15 - - - (11) - 10 14 - 10 14 2,160 1,032 620 252 (135) 3,929 - 3,929 (711) (328) (97) (69) 61 (1,144) - (1,144) 1,449 704 523 183 (74) 2,785 - 2,785 17 1,432 3 701 27 496 9 174 (1) (73) 55 2,730 - 55 2,730 31.12.2007 (in €m) Net banking income General expenses Gross operating profit Cost of risk Income (loss) on non-current assets Share in profit or loss of equity-accounted companies Change in goodwill Profit before tax Corporation tax Consolidated net profit Minority interests Net profit, group share Crédit Mutuel Other Net banking income Cost of risk Income (loss) on non-current assets Share in profit or loss of equity-accounted companies Change in goodwill 156 Asset management/ and private banking • Breakdown of total assets by business line 31.12.2008 Retail banking Insurance Corporate and investment banking Asset management/ and private banking Other Total Elimination of intra-group transactions Consolidated total 737,630 68.0% 95,118 8.8% 187,803 17.3% 28,213 2.6% 35,433 3.3% 1,084,196 100.0% (502,487) 581,709 549,243 58.5% 96,304 10.3% 242,553 25.9% 19,414 2.1% 30,759 3.3% 938,273 100.0% (384,971) 553,302 (in €m) 2008 Total Assets 2007 Total Assets • Analysis of balance sheet by geographic zone - Assets Germany 16,362 68,107 4,903 87,349 39,860 272,589 13,358 851 1 730 34 12,772 - 809 592 81 6,501 6,598 7,379 352 20 - 2 (in €m) Cash in hand, balances with central banks and post office accounts Financial assets at fair value through profit or loss Derivative hedging instruments Available for sale financial assets Loans and advances to credit institutions Loans and advances to customers Financial assets held to maturity Holdings in companies accounted for using the equity method 31.12.2008 Rest of Rest of Europe world (*) France 31.12.2007 Rest of Rest of Europe world * Total France Total 68 557 1,555 2,242 3,097 - 18,090 69,257 4,984 96,135 48,734 295,837 13,710 7,886 112,960 3,184 71,064 46,229 248,448 10,638 409 394 192 11,280 2,239 7,854 546 5 2,293 1 2,577 1,385 2,479 0 8,300 115,647 3,377 84,921 49,853 258,781 11,184 235 257 106 - 217 323 (*) United States, Singapore, Morocco and Tunisia 2008 Annual Report 157 Financial statements - Liabilities France Germany 43,581 8,218 53,459 170,935 122,692 7,309 9,411 - (in €m) Central banks, post office accounts Financial liabilities at fair value through profit or loss Derivative hedging instruments Amounts due to credit institutions Amounts due to customers Debt securities 31.12.2008 Rest of Rest of Europe world (*) Total France 31.12.2007 Rest of Rest of Europe world * 359 10 4,306 554 2,675 2,319 48,334 8,617 54,030 196,507 134,373 63,289 2,929 51,699 154,507 114,287 59 3,901 164 (12,890) 15,806 14,154 159 0 4,041 581 3,880 59 67,349 3,093 42,850 170,894 132,321 31.12.2008 Rest of Rest of Europe world (*) Total France 31.12.2007 Rest of Rest of Europe world * Total 2,319 4,394 389 (11,044) 15,607 9,006 Total (*) United States, Singapore, Morocco and Tunisia • Analysis of profit and loss by geographic zone France Germany 8,006 (6,196) 1,810 (1,138) 18 690 605 599 121 (85) 36 (29) 7 5 5 (in €m) Net banking income General expenses Gross operating profit Cost of risk Gains on other assets (**) Change in goodwill Profit before tax Consolidated net profit Net profit, group share 474 (347) 127 (187) 6 23 (31) (22) (24) (177) (49) (226) (51) 20 (257) (146) (140) 8,424 (6,677) 1,747 (1,405) 44 23 409 442 440 (*) United States, Singapore, Morocco and Tunisia (**) including net profit or loss of companies accounted for using the equity method and goodwill impairment 158 Crédit Mutuel 10,189 (6,172) 4,019 (178) 24 0 3,863 2,699 2,646 482 (292) 189 (12) 1 14 193 141 137 (103) (47) (149) 4 19 0 (127) (55) (53) 10,568 (6,511) 4,057 (186) 44 13 3,929 2,785 2,730 4. Other information I Note I1 : Fair value Fair value of financial instruments recognised at amortised cost The fair values given here are estimates based on observable parameters as at 31 December 2008. They are based on discounted future cash flows estimated based on a yield curve that takes into account the debtor's inherent signature risk. The financial instruments referred to in this note are loans and borrowings. They do not include non-monetary instruments (equities), trade payables, other assets, other liabilities or accrual accounts. Non-financial instruments are not covered by this note. The fair value of on-demand financial instruments and customers' regulated savings contracts is the amount that can be demanded by the customer, i.e. the carrying amount. Some group entities also apply the following assumption: the market value is the carrying amount for contracts based on variable rates and for contracts with a residual maturity of one year or less. Please note that, excepting financial assets held to maturity, financial instruments recorded at amortised cost cannot be sold or, in practice, disposed of before maturity. Accordingly, capital gains or losses are not recognised. However, if a financial instrument recognised at amortised cost were to be sold, the disposal proceeds could be significantly different to the fair value calculated as at 31 December 31.12.2008 Market value (in €m) Carrying amount 31.12.2007 Unrealised gain or loss Market value Carrying amount Unrealised gain or loss Actifs Loans and receivables due from credit institutions Loans and receivables due from customers (*) Held-to-maturity financial assets 46,746 292,226 13,722 48,734 295,837 13,710 (1,988) (3,611) 12 49,791 264,792 11,168 49,853 258,781 11,184 (62) 6,011 (16) Passifs Due to credit institutions Due to customers Debt securities Subordinated debt 53,773 190,599 133,149 8,572 54,030 196,507 134,373 8,551 257 5,908 1,224 -21 43,887 168,457 132,351 6,520 42,850 170,894 132,321 6,506 (1,037) 2,437 (30) (14) (*) Market value of customer loans and receivables at 31 December 2007 was restated to include amounts relating to finance and operating leases. 2008 Annual Report 159 Financial statements I Note I2 : Dividends The consolidating entity intends to pay €214 million in dividends outside the CM-CIC group. I Note I3 : Related parties 31.12.2008 (in €m) Assets Loans and advances to credit institutions . Ordinary accounts Loans and advances to customers Liabilities Due to credit institutions Due to customers Debt securities Subordinated debt Companies consolidated using the proportional method 31.12.2007 Companies accounted Companies for using the consolidated using the equity method proportional method Companies accounted for using the equity method 16 - - 12 - - 5 - - 4 - - The small amounts above reflect the extremely low number of companies consolidated using the proportional method or accounted for using the equity method at national level. Amounts relating to companies consolidated under the full consolidation method are wholly eliminated on consolidation and are therefore not included in the above table. 160 Crédit Mutuel I Note I4 : Remuneration of corporate officers (in €000) Main corporate officers Salary fixed portion Salary variable portion Benefits in-kind Total 1,844 500 9 2,353 These amounts relate to overall remuneration paid to the main corporate officers of CNCM in respect of their functions in the various group entities. In addition, most members of senior management benefit from group retirement and supplementary pension schemes. However, those who are remunerated for their corporate function but who, due to their status, cannot benefit from the usual entitlement in respect of incentive schemes, profit sharing and retirement indemnities will receive a compensating indemnity when they leave office. The Group’s senior management receive no other specific benefits. They have not been granted any equity instrument or other instrument giving access to the capital of CIC. No stock options have been issued because of the mutual bank status. Note that senior management does not receive board attendance fees in respect of their functions at group companies or at other companies, only in respect of their Group functions. Senior management may hold assets in the group or receive loans from the group on the same conditions as applicable to all the staff. 2008 Annual Report 161 Independent Auditors' Report Independent Auditors’ Report on the consolidated financial statements for the year ended 31 December 2008 Year ended 31 December 2008 MAZARS ERNST & YOUNG ET AUTRES To the Shareholders, In fulfilment of the assignment entrusted to us by your General Meeting of Shareholders, we present to you our report for the year ended 31 December 2008 on: • the audit of the consolidated financial statements of Crédit Mutuel, as attached to this report; • the basis of our opinion; and • the specific verifications required by law. The consolidated financial statements have been prepared under the responsibility of the Board of Directors. It is our responsibility, based on our audit, to express an opinion on these financial statements. I - Opinion on the consolidated financial statements We conducted our audit in accordance with auditing standards applied in France. Those standards require that we plan and perform the audit to obtain reasonable assurance as to whether the financial statements are free of material misstatement. An audit includes examining, on a sample basis or via other means of selection, the evidence supporting the amounts and disclosures in the consolidated financial statements. An audit also includes assessing the accounting principles used and the significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the information we have obtained provides an adequate and reasonable basis for our opinion. In our opinion, having regard to International Financial Reporting Standards (IFRS) as adopted by the European Union, the consolidated financial statements give a true and fair view of the Group’s financial position and its assets and liabilities at 31 December 2008, and of the results of operations of the companies and entities included in the consolidation scope for the year then ended. Without bringing into question the unqualified opinion expressed above, we draw your attention to Part I of the notes to the consolidated financial statements dealing with accounting principles, which sets out the change in accounting method arising from the application of the amendment to IAS 39 published on 15 October 2008 permitting the reclassification of certain financial assets in limited circumstances. II – Basis of our opinion The financial and economic crisis has impacted credit institutions in many ways, affecting their activities, results, risk exposures and refinancing (as indicated in the introduction to the notes, inviting readers to refer to the Management Report). This situation meant that the conditions under which the consolidated financial statements were prepared were unique, notably as regards the reliance placed on accounting estimates. It is against this backdrop that, pursuant to the provisions of article L823.9 of the French Commercial Code requiring that we indicate the basis for our opinion, we draw your attention to the following elements: 162 Crédit Mutuel • Accounting principles When assessing the accounting policies used by the Group, we ensured that the change of accounting method relating to the amendment to IAS 39 published on 15 October 2008, mentioned above, had been applied properly and appropriate disclosures provided in Note 9 to the consolidated financial statements. • Accounting estimates As indicated in the introduction to the notes, where readers are invited to refer to the Management Report, and in Note 9 of the consolidated financial statements, details are provided about the exposures of Crédit Mutuel Group to the effects of the crisis and the value adjustments and impairment losses recognised in respect of these exposures at 31 December 2008. We examined the system implemented by management to identify and measure these risks and we checked that the resulting accounting estimates were based on fully documented methods complying with the principles described in the aforementioned notes and in Part I of the notes to the consolidated financial statements describing the accounting policies applied by the Group. As explained in Part I of the notes to the consolidated financial statements describing the accounting policies that have been applied, the Group uses internal models and methods for valuing financial instruments that are not quoted on an active market and for determining certain provisions. We examined the system of controls used to determine that a market is not active, to check the models used, and to determine the parameters used. As explained in Part I of the notes to the consolidated financial statements describing the accounting policies that have been applied and in Note 5, impairment losses in respect of available-for-sale assets are recognised when there exists objective evidence of a prolonged or significant diminution in an asset’s value. We examined the system of controls used to identify evidence of impairment and to value the most material holdings and the estimates relied upon to recognise provisions in respect of these impairment losses. As explained in Part I of the notes to the consolidated financial statements describing the accounting policies that have been applied and in Notes 6, 18 and 28, impairment losses and provisions are recognised to cover credit risks inherent to the group’s activities. We examined the system of controls used to monitor credit risks, to assess the risks of non recovery, and to cover these risks by specific or general provisions. As explained in Part I of the notes to the consolidated financial statements describing the accounting policies that have been applied and in Note 10, deferred tax assets have been recognised in respect of tax losses carried forward. We examined the key estimates and assumptions used to recognise these deferred tax assets. As explained in Part I of the notes to the consolidated financial statements describing the accounting policies that have been applied and in Note 18a, provisions are recognised in respect of employee benefits. Our work consisted in reviewing the assumptions and calculation methods used to determine these obligations. These assessments were made as part of our audit of the consolidated financial statements taken as a whole, and therefore contributed to determining the unqualified opinion expressed in the first part of this report. III – Specific verifications We have also verified, in accordance with the requirements of French law, the information on the Group contained in the Management Report. We have no comment to make as to its fair presentation and its consistency with the consolidated financial statements. Courbevoie and Neuilly-sur-Seine, 6 May 2009 The Independent Auditors MAZARS Pierre Masieri ERNST & YOUNG ET AUTRES Olivier Durand 2008 Annual Report 163 Confédération nationale du Crédit Mutuel 88-90, rue Cardinet - 75847 Paris Cedex 17 - France Tel: +33 (0)1 44 01 10 10 - Fax: +33 (0)1 44 01 12 30 www.creditmutuel.com Corporate communication Design/Layout: BDC Photos: Crédit Mutuel - Inmagine