SOLICITATION AMENDMENT MODIFICATION
Transcription
SOLICITATION AMENDMENT MODIFICATION
1 1 RETURN BIDS TO: RETOURNER LES SOUMISSIONS À: Title - Sujet Bid Receiving - PWGSC / Réception des soumissions - TPSGC 11 Laurier St. / 11, rue Laurier Place du Portage, Phase III Core 0B2 / Noyau 0B2 Gatineau Quebec K1A 0S5 Bid Fax: (819) 997-9776 Solicitation No. - N° de l'invitation Amendment No. - N° modif. W8484-158275/B 002 Client Reference No. - N° de référence du client Date W8484-158275 2016-02-12 SOLICITATION AMENDMENT MODIFICATION DE L'INVITATION The referenced document is hereby revised; unless otherwise indicated, all other terms and conditions of the Solicitation remain the same. Hardware Driver Management Utility GETS Reference No. - N° de référence de SEAG PW-$EEM-042-29748 File No. - N° de dossier CCC No./N° CCC - FMS No./N° VME 042eem.W8484-158275 Solicitation Closes - L'invitation prend fin at - à 02:00 PM on - le 2016-02-23 Eastern Standard Time EST F.O.B. - F.A.B. Plant-Usine: Destination: Other-Autre: Address Enquiries to: - Adresser toutes questions à: Buyer Id - Id de l'acheteur 042eem Ruest, Melissa Ce document est par la présente révisé; sauf indication contraire, les modalités de l'invitation demeurent les mêmes. Time Zone Fuseau horaire Telephone No. - N° de téléphone FAX No. - N° de FAX (819) 956-9109 ( (819) 953-3703 ) Destination - of Goods, Services, and Construction: Destination - des biens, services et construction: Comments - Commentaires Vendor/Firm Name and Address Raison sociale et adresse du fournisseur/de l'entrepreneur Instructions: See Herein Instructions: Voir aux présentes Delivery Required - Livraison exigée Delivery Offered - Livraison proposée Vendor/Firm Name and Address Raison sociale et adresse du fournisseur/de l'entrepreneur Issuing Office - Bureau de distribution Mainframe & Business Software Procurement Division / Div des achats des ordi principaux et des logiciels de gestion 11 Laurier St. / 11, rue Laurier 4C1, Place du Portage III Gatineau Quebec K1A 0S5 Telephone No. - N° de téléphone Facsimile No. - N° de télécopieur Name and title of person authorized to sign on behalf of Vendor/Firm (type or print) Nom et titre de la personne autorisée à signer au nom du fournisseur/ de l'entrepreneur (taper ou écrire en caractères d'imprimerie) Signature Page 1 of - de 1 Date Solicitation no: W8484-158275/B PWGSC Request For Proposal Solicitation Amendment 2 Purpose: The amendment is issued: A) B) To identify changes to the bid solicitation; and To respond to questions regarding the bid solicitation. (A) CHANGES CHANGE 1 At Section 4.2 Technical Evaluation, (c) Proof of Proposal Test for Top-Ranked Bid, (iv): DELETE In connection with the PoP testing, the Bidder grants to Canada a limited license, on CD-ROM to use the Bidder's proposed software solution for testing and evaluation purposes. INSERT In connection with the PoP testing, the Bidder grants to Canada a limited license, on CD-ROM or USB to use the Bidder's proposed software solution for testing and evaluation purposes. CHANGE 2 At Section 7.17 - Licensed Software DELETE Media on which Licensed Software must be Delivered CD-ROM INSERT Media on which Licensed Software must be Delivered CD-ROM or USB (B) QUESTIONS AND ANSWERS QUESTION 2 Is Canada open to having an onsite consultant run a HDMU COTS solution? This would include managing day to day admin tasks, such as installation and configuration of HDMU in client’s operational environment, ensuring drivers database repository is up-to-date and in sync with client’s hardware inventory, troubleshooting any failures and issues, reading log files on success and failures and provide status updates, etc... ANSWER 2 No, professional services including on-site consultants are not required. QUESTION 3 M-11: “The HDMU must have low bandwidth or offline options (via distributable media) such that locations with slow or no network connectivity have access to the drivers.” Does Canada require the vendor to physically visit any of the DND sites? If Canada requires the vendor to physically visit sites that may have slow or no network connectivity, how many such sites are there and where are they located? ANSWER 3 No, we do not require the contractor to physically visit DND sites. QUESTION 4 Is it possible to establish a forecast of service volume? For example; it is anticipated that 75% of the installations shall be performed by the supplier as part of the project, 20% as rush delivery for sensitive sites, and 5% by DND staff for highly sensitive sites. ANSWER 4 No, it is not possible to forecast the service volume since no installation or on-site services will be done by the contractor. QUESTION 5 Shall the supplier conduct a site survey to assess installation readiness and to determine operational requirements as required by DND? ANSWER 5 No site survey is required. QUESTION 6 M-24: “The HDMU, during the installation of drivers, must go through a discovery phase where the most appropriate drivers are installed. This may include legacy drivers for old and outdated hardware that is still being used within the DND/CAF.” How old is the old hardware? ANSWER 6 For information purposes, the life-cycle of hardware is typically 5 years, however there are some hardware components that are 6+ years old. QUESTION 7 Section 7.17 - “Media on which licensed software must be delivered” states that the format must be CD-ROM. The software might not fit on CD or DVD. Will download or USB key be acceptable? ANSWER 7 Yes, it is acceptable to provide either a link to download the software or to deliver the software on a USB key. QUESTION 8 When is the currently procured hardware due for refresh? ANSWER 8 The hardware refresh is typically every 5 years. The timing of the hardware refresh is based on type of hardware, purchase date, contracts, etc., therefore it is hard to determine, and the above mentioned timeframe is not standard across the DND/CAF. QUESTION 9 Section 7.21 Termination for Convenience; we are unable to agree to refunds on software purchases. We offer a fully-functioning trial version of the solution with free access to software support during that trial period. Because our customers are able to completely test the software, on an unlimited time basis, we make sure that customers are fully confident in the solution prior to purchase. Is it possible to remove this section? ANSWER 9 Canada has reviewed the request, and the requirement remains the same. Section 7.21 Termination for Convenience is only applicable in the event of termination of services for the convenience of Canada for which an advanced payment has been made. As per Section 7.7 (c) Method of Payment - Advanced Payment, Canada will make the advance payment to the Contractor for Software Maintenance and Support. The advance payment does not apply to the Licensed Software. Payment for Licensed Software is as per Section 7.7 (b). QUESTION 10 Section 4.2 (c); During POP test, will having a SME available over the phone suffice or Canada requires one in person? ANSWER 10 As per section 4.2 (c) Proof of Proposal Test for Top-Ranked Bid, having a representative available by telephone will suffice. QUESTION 11 Our business hours are between 8AM - 6PM and non-business hours are between 6PM - 8AM. Can DND forecast percent of service events required during business hours (for example 60%) and non - business hours (for example 40%)? ANSWER 11 Canada cannot confirm a percentage of service events. As per Section 7.18, Support Services are required between the hours of 8:00 a.m. to 5:00pm local time at the site where the Licensed Programs are installed, Monday through Friday, exclusive of statutory holidays observed by Canada at such site. QUESTION 12 Section 7.18 states that the turnaround time should be 60 minutes for “Contact information for accessing the contractor’s support services”. Is there a percent of service events requiring such turnaround time? For example: 20% of the events 100% of times? ANSWER 12 Canada cannot confirm a percentage of service events. As per Section 7.18 Licensed Software Maintenance and Support‘ of the RFP, The Contractor must respond to all telephone, fax or email communications (with a live service agent) within 60 minutes of the initial time of the Client or User's initial communication.’ Please note that the 60 minute time frame is in reference to response time to the initial service request, not in reference to resolving the service inquiry. QUESTION 13 Section 7.18 Licensed Software Maintenance and Support – ‘Contact Information for Accessing the Contractor's Support Services’ states that “The Contractor must respond to all telephone, fax or email communications (with a live service agent) within 60 minutes of the initial time of the Client or User's initial communication.”. During regular support hours, this turnaround timeframe isn’t out of the question. Having said that, it isn’t something we guarantee, as our support technicians will occasionally need to spend some time in our lab to troubleshoot a particular issue. Can you confirm the response/turnaround time for support services? Is it acceptable that telephone and email support are not available 24/7/365? ANSWER 13 Yes, please refer to Q-12 above. QUESTION 14 Please clarify who is “contractor” and who is “manufacturer”. ANSWER 14 As per Annex A - Statement of Requirements, Appendix A: Terminology, Original Equipment Manufacturer (OEM): Company which manufactured a product being resold either individually or as a part of a different product. As per SACC Manual clause 2030 01 (2015-09-03) Interpretation, “Contractor” refers to ‘the person, entity or entities named in the Contract to supply goods, services or both to Canada’ QUESTION 15 Are you able to accept an End User Licensed Agreement (EULA) as part of this contract? ANSWER 15 No, a Contractor’s EULA will not be accepted or incorporated into the resulting Contract. See Section 2.1(b): Bidders who submit a bid agree to be bound by the instructions, clauses and conditions of the bid solicitation and accept the clauses and conditions of the resulting contract. See Section 7.12(f): the Contractor's bid dated ______ (insert date of bid), as clarified on "or" as amended on _______ (insert date(s) of clarification(s) or amendment(s) if applicable), not including any software publisher license terms and conditions that may be included in the bid, not including any provisions in the bid with respect to limitations on liability, and not including any terms and conditions incorporated by reference (including by way of a web link) in the bid. Bidders may raise questions as per Section 2.3, Enquiries – Bid Solicitation. ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME